172 Incident Jobs - Page 4

You will be responsible for working with clients to understand their business processes and requirements related to CRM processes. This will involve configuring and customizing the ZOHO CRM system based on the specific business needs, as well as mapping out CRM processes and documenting system specifications. Your role will also include providing ongoing technical support, troubleshooting system issues, and conducting quality assurance testing to ensure system functionality. Additionally, you will be expected to assist with system upgrades and integration with other systems, as well as monitor the ZOHO CRM system and provide regular performance reports. You will be required to handle inciden...

Role Summary: We are seeking a highly motivated Service Desk Engineer to provide exceptional technical support and customer service to our clients. The ideal candidate will be responsible for managing incidents and service requests, ensuring timely resolutions within defined Service Level Agreements (SLA), and maintaining a high level of customer satisfaction. Key Responsibilities: Serve as the primary point of contact for all incidents, service requests, and inquiries, ensuring each has a designated owner and is resolved within the SLA. Monitor, track, and manage issues through the CRM process, ensuring no incidents get bottlenecked and are resolved efficiently. Provide support by understan...

You will be responsible for reviewing R&D developmental data of ARD and PD including Method Development Reports, Method Validation Reports, Characterization Reports, Product Development Report, and Study Reports to ensure accuracy, data integrity, and compliance with systems, procedures, and regulatory requirements. Additionally, you will review Technology Transfer documents such as Method Transfer protocol/Reports, Master Formula Records, Master Packaging Record, Stability Study protocol, Specifications, and MOAs. Conducting routine laboratory rounds to ensure compliance with Good Laboratory Practices will be part of your responsibilities. You will also handle Change Controls, Deviations, I...

You should have experience in running operations with ITIL processes and be ITIL certified. Your role will require excellent analytical and troubleshooting skills, as well as strong verbal and written communication abilities. You should also demonstrate creative thinking in implementing service improvements, automation, incident reduction, standard change conversion to service request, and fail change reduction. In this role, you must be willing and flexible to learn new technologies, scale up quickly, and adapt to different roles as the situation demands. You should have practical experience with agile methodologies and tools, as well as experience in writing RFPs, solutions, and presentati...

Implementation of ERM Framework including review of Risk Management Policy & Procedures, updating Risk Registers, follow up for Incident Tracking, Key Risk Indicators, Risk Appetite Statements. Internal Audits, ISO implementations Required Candidate profile Experience in compliance, audit, system, cyber security and ISO certification related roles. Compliance to applicable SEBI circulars, SEBI LODR, SECC regulation.Sound knowledge of MS Office

As a Full-time Application Designer for Cloud Migration & Implementation at our Chennai office, you will have the opportunity to work on ServiceNow IT Service Management. With 6 to 8 years of relevant experience, you will be responsible for collaborating with cross-functional teams, analyzing business requirements, and designing applications to meet those requirements. Your role will involve assisting in defining requirements and developing technical documentation related to application design and implementation. Additionally, you will provide technical guidance and support to development teams during the implementation phase. Key Responsibilities: - Collaborate with cross-functional teams t...

As an IT Network Engineer, you will play a crucial role in providing guidance and direction to vendor managed services. Your primary responsibility will be to ensure the effective architecture, execution, and operation of network and telecommunications systems to support and secure business processes. You will be at the forefront of Technology Engineering within the organization, tasked with overcoming challenges and finding solutions through a combination of creativity and engineering expertise. It will be your responsibility to ensure that all network security assets, both internal and external (including cloud systems), comply with relevant regulations and can successfully pass IT audits....

Job Description Lead the design and deployment of scalable security automation workflows and playbooks in Cortex XSOAR (or equivalent platforms such as Splunk SOAR, Siemplify, etc.). Serve as technical owner of the SOAR platform, managing connectors, integrations, performance monitoring, version control, and upgrades. Build custom automations using Python scripts, decision logic, and API integrations to support alert enrichment, containment, and notification tasks. Architect integrations with SIEMs (e.g., Splunk, QRadar), EDR, threat intel feeds (e.g., Anomali, VirusTotal), ticketing systems (e.g., ServiceNow, Jira), and other tools. Drive automation of incident response (IR) use cases inclu...

Description: SRE Role Requirements: Years of experience: 2 to 4 years We are seeking an SRE Engineer to help providing strategic direction, technical expertise to ensure the ongoing success and reliability of the platform and products Job Responsibilities: Support and provide guidance in designing, building, and maintaining highly available, scalable, and reliable SaaS infrastructure. Support resilient systems and solutions that meet stringent SLAs Lead efforts to ensure the reliability and uptime of our product, driving proactive monitoring, alerting, and incident response practices. Develop and implement strategies for fault tolerance, disaster recovery, and capacity planning. Conduct thor...

As a Senior Analyst in Nasdaq's Technical Operations team, your primary responsibility will be to manage daily technical operations and application support for all Nasdaq-provided services. This includes round-the-clock technical operations, incident management for internal and external customers, installation of application updates, and maintenance of operational documentation and procedures. You will collaborate closely with your colleagues in Bangalore as well as Nasdaq teams in other countries. Your role will involve Linux system administration tasks, Linux-based troubleshooting, L2/L3 technical support, and proactive resolution of production environment issues using monitoring tools lik...

Service Desk - Chennai As a Systems Engineer you will be responsible for providing technical support and managing incidents over phone email chat within a hybrid remote work model. You will work in rotational shifts to ensure seamless operations and support for Windows and desktop environments. Your role will be crucial in maintaining service desk efficiency and enhancing user experience. Service Desk experience supporting US customers over voice calls, emails Excellent oral and written communication skills Knowledge of Windows, MacOS, Networking, O365 etc

You will be responsible for implementing Global WD HSSE and Client strategic objectives within the Client account, ensuring operational relevance in your area of responsibility. Your role will involve managing and reducing operational risks by providing guidance on HSSE risk management, offering technical advice on relevant HSSE issues, and ensuring compliance with current legislation. You will also be tasked with identifying improvement opportunities, supporting incident and accident investigations, and implementing an effective HSSE communication plan. As a leader, you will be expected to foster a Culture of Safety across the Account, lead and develop the Account HSSE teams, and maintain r...

Job Responsibilities - Investigate, document, and report on information security issues and emerging trends - Notify clients of incidents and required mitigation works - Understand logs from various sources like firewalls, IDS, Windows DC, Cisco appliances, AV and antimalware software, and email security - Fine-tune SIEM rules to reduce false positives and remove false negatives - Perform threat intel research and vulnerability analysis Required Skills and Experience - Experience: 5-7 years in roles related to information security or similar fields - Skills: Expertise in Cloudstrike, Proofpoint, LogRhythm, and Rapid 7 - Knowledge of ITIL disciplines like Incident, Problem, and Change Managem...

Position title: Team Lead Job Location: Bangalore Shift timing: 8:30AM 5:30PM Role and responsibilities Responsible for overall performance and management of the team assigned People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members Proactive communication with client, ensuring all client requirements are met and reports are submitted on time Set goals for team members and communicate it to the team Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines Management Reporting: - Reports required by management relating to performance, costs, efficiency,...

Position title: Manager Job Location : Bangalore Shift timing: 8:30AM 5:30PM Role and responsibilities: Responsible for overall performance and management of the team assigned Responsible for 2-3 projects, concurrently People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members Proactive communication with client, ensuring all client requirements are met and reports are submitted on time Set goals for team members and communicate it to the team Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines Management Reporting: - Reports required by management ...

Role Proficiency: Under Manager's supervision effectively lead a small unit / shift / sub-team / customer engagement within a large Shared Services team in the delivery of cyber security monitoring and triage activities for our global customers. This role is in the management stream and envisages growth in management rather than the technology space. Outcomes: Under the supervision of the Manager effectively Lead a small SOC team (unit / shift / sub-team / small customer engagement) Under supervision of the manager responsible for delivery of SOC services by the team per SLA. Responsible for performance of activities by the team that have been defined by the manager from a contractual and re...

As a Support Engineer, you will be responsible for resolving incidents and service requests within the agreed Service Level Agreements (SLAs). You will work closely with internal teams, customers, and vendors to ensure timely issue resolution and effective service delivery. You will follow ITIL best practices, adhere to organizational processes, and participate in proactive initiatives to improve service quality. Key Responsibilities: Incident & Service Request Management: Resolve L1 incidents and service requests within agreed SLAs. Understand priority and severity of issues based on ITIL practices and customer agreements. Analyze repetitive s to identify high-ticket-generating Configuratio...

Join us as a Salesforce Support Analyst at Barclays, where you will play a crucial role in shaping the future of our digital landscape. Your main responsibility will be to leverage cutting-edge technology to enhance our digital offerings and ensure exceptional customer experiences. Working alongside a team of engineers, business analysts, and stakeholders, you will analyze complex technical issues and provide high-quality solutions to meet business requirements. As a Salesforce Support Analyst, your key responsibilities will include: - Utilizing Salesforce Administrator skills to optimize system performance - Hands-on experience with Platform as a Service (PaaS / aPaaS) and Cloud technologie...

Experience: 6+ Years Location: PAN India Service Provider will be responsible for providing the following support including, for instance: Zscaler Administration of Zscaler internet access portal, client portals Policy management includes but not limited to Internet (URL), Cloud app control, Browser isolation, client/agent configurations, Internet bypass, PAC and SSL policy. Change Management – Whitelist, blacklist, Client configurations and policy configurations. Incident management – Troubleshooting internet access, Zscaler incidents including agent side issues. Platform service requests – Less common service tasks focused on the underlying platform and include tasks such as integration wi...

JD: 2+ Years of Industry experience, daily hands-on activities of the incident response and analysis. Must be good in managing Incident Responses. Good understanding of cybersecurity concepts, threat types, and attack vectors. Familiarity with SIEM tools (e.g., Splunk, QRadar), firewalls, and endpoint protection. Knowledge of TCP/IP, DNS, HTTP, and other networking protocols. Strong analytical and communication skills. Willingness to work in rotational shifts, including nights and weekends. Monitor security alerts and events from SIEM, IDS/IPS, antivirus, and other security tools. Perform initial triage of security incidents to assess severity and potential impact. Escalate confirmed inciden...

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : BMC Remedy Developer Qualification : BE / B.tech Relevant Experience : 4+ Years Must Have Skills : Configuring and customizing components of ARS, ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB. • Managing CMDB data model and Asset • Provide technical support of the Remedy Suite including, CMDB, Asset Management, Incident/Problem/Change management within the production, test and development environments. • Ability to troubleshoot applications at the workflow and database level • Experience of Asset Management • Create and/or update Remedy documentation to comply with software...

Position Overview We are seeking a dedicated and skilled individual to join our team as a Service Desk professional. This role is pivotal in ensuring that our IT services run smoothly and efficiently, providing exceptional support to our users. The ideal candidate will possess a strong background in incident and service request management, with a focus on delivering high-quality customer service. This position is based in Noida and offers a competitive annual salary of 3,50,000 . Key Responsibilities As a Service Desk professional, you will be responsible for: Managing and resolving incidents and service requests in a timely manner. Utilizing ticketing software to track and document all inte...

Role & responsibilities Regional Ownership : Act as the SPOC for all infra/workplace-related topics, working closely with Regional Workplace Leads to ensure alignment with regional business needs and compliance requirements. Cross-Product Delivery : Ensure consistent service quality across various infra/workplace product areas. Operational Excellence & Support : Monitor workplace service performance and collaborate with local teams, product teams, or beyond to resolve issues, enhance user experience, and optimize service availability. Continuous Improvement & Innovation : Drive the enhancement of workplace technologies, improve user experience, and increase efficiency through automation Work...

Hiring an OpenShift L3 Support Engineer with 6+ years of experience for 24x7 onsite support in Noida. Role involves full lifecycle OpenShift cluster management, CI/CD, monitoring, patching, and RCA delivery. Required Candidate profile Experienced OpenShift L3 Engineer with 6+ years in container management, CI/CD, monitoring (Zabbix/Grafana), patching, and RCA reporting. OCP certified and available for 24x7 onsite support in Noida.

Looking for an OpenShift L2 Support Engineer with 4–6 years of experience for onsite support in Noida/Delhi. Must manage OpenShift clusters, container lifecycle, CI/CD, monitoring, patching, and incident resolution in a 24x7 setup. Required Candidate profile Experienced L2 Support Engineer with 4–6 years in OpenShift container platform, CI/CD pipelines, monitoring, OS patching, IAM, and troubleshooting. Available for 24x7 onsite support in Noida/Delhi.