105 Incident Jobs - Page 3

Job Purpose As owner of the escalation process the Incident Manager will take ownership of Major Incidents, ensuring co-ordination of the resolving parties, effective communication to stakeholders and completion of Post Incident Reviews. This role also requires working flexible hours (24x7) across 3 different shifts on a rotation basis and a willingness to work on-call if required. Key Activities / Outputs Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operations Ability to effectively operate and communicate efficiently under pressure Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents Determines if an incident needs to be escalated according to priority and severity of the issue Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements Ensure the closure of all resolved and end-user confirmed Incident records Drive cross functional and technical team collaboration during problem resolution Facilitate timely identification, escalation, resolution, and follow-up for all outstanding issues Identify potential problems and/or increasing trend of repetitive Incidents Initiation of a Bridge Call and War Room where required to facilitate restoration of services Provide guidance to the Incident Process Coordinators Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process Facilitate Post-Mortem/Root Cause Analysis after each event to mitigate problem recurrence Manage workload through effective staff capacity management and scheduling Available for on-call and emergency response rotation as needed Interact directly with IT leaders, Managers and key stakeholders to proactively communicate status on active Major Incidents or Problem tickets Attendance at the regular CAB meetings to contribute to discussions and impact assessments of proposed service changes as well as ensuring business impacts and communication is taken care of ahead of changes being implemented Escalation of risks and issues to management/executives Technical Skills or Knowledge • ITSM Tools • APM and Infrastructure Monitoring Tools Preferred Technical Skills (Would be advantageous) ServiceNow DynaTrace Grafana This position is a hybrid role based in Hyderabad which requires you to be in the office on a Tuesday, Wednesday and Thursday.

Role: TSO Exp: Min 2 years Must have Exp in Major Incident Management -MIM Salary: Max 6 LPA. Location: Chennai, Bangalore and Hyderabad. Regards, Vignesh S, 7200396456.

Role & responsibilities Job Summary We are seeking an individual for the Quality Control Microbiology team, responsible for review and approval of microbiology analytical data/record, review of EM and water trend, monitoring of aseptic process simulation. Review and approval of Analytical method validation related to Microbiological test. This role includes the participation into investigation related to Microbiology Roles & Responsibilities Responsible for Review and release of Microbiological Tests (Environmental Monitoring, Water Testing, Microbial Limit Test, Sterility Test and Bacterial Endotoxins Test). Responsible for review and Approval of Microbiological testing data/ Master data in LIMS. Handling of QMS elements like change control, Incident, OOS, OOT and CAPA related to Microbiology. Responsible to carry out the investigations related to Microbiology and timely closure of the same within the defined timeline. Review and approval of SOPs, protocols and reports related to Microbiology. Ensuring the compliance of Audit observations related to Microbiology. To review trends as applicable and to recommend any changes for the better control of the system. To review and approve STPs, Specifications, preparation of record of analysis and analytical test report. To ensure cGLP activity in lab and compliance in Microbiology laboratory. Responsible for the Monthly audit trail review of Instrument /Equipments related to microbiology. Responsible for the review and approval of Analytical method validation with respect to Microbiology. Monitoring of Media Fill/ Process Simulation and review of media fill protocols and reports. Educational qualification: A Master degree in Microbiology, or a related field. Minimum work experience : 5 to 8 years of experience in Pharmaceutical Microbiology / Quality assurance or a similar role Skills & attributes: Technical Skills • Knowledge of microbiology and aseptic practices and Aseptic Process simulation activities and disinfectant validation and handling of Microbiological Cultures. • Skilled in review of Microbiological data, EM, water and compressed air trends. • Review of EM and water trends, trends, Handling of Microbiological Culture. Behavioural Skills • Attention to detail in performing line clearance, verification, and record reviews. • Skilled in time management and coordination for sampling, testing, and execution of batch manufacturing and packing activities. • Communicates effectively with team members and stakeholders regarding batch-related activities and compliance. • Applies problem-solving skills in addressing issues related to line clearance, sampling, and record certification. • Demonstrates a focus on maintaining high-quality standards and adhering to regulatory compliances in manufacturing processes.

Must-Have Skills: Experience with SIEM vendors such as QRadar, Sentinel, Splunk Incident response and threat hunting expertise Strong knowledge of attack patterns, Tools, Techniques, and Procedures (TTPs) Experience in writing procedures, runbooks, and playbooks Strong analytical and problem-solving skills Hands-on experience with system logs, network traffic analysis, and security tools Proficiency in identifying Indicators of Compromise (IOCs) and Advanced Persistent Threats (APTs) Good-to-Have Skills: Experience setting up SIEM solutions and troubleshooting connectivity issues Familiarity with security frameworks and best practices Ability to collaborate with IT and security teams effectively Responsibilities: Act as an escalation point for high and critical severity security incidents Conduct in-depth investigations to assess impact and understand the extent of compromise Analyze attack patterns and provide recommendations for security improvements Perform proactive threat hunting and log analysis to detect potential threats Provide guidance on mitigating risks and improving security hygiene Identify gaps in security processes and propose enhancements Ensure end-to-end management of security incidents Document and update incident response processes and define future outcomes Participate in war room discussions, team meetings, and executive briefings Train team members on security tools and incident resolution procedures Required Skills L3 SOC Analyst, Qradar OR Sentinel OR Splunk or Google Chronicle) - Any 2 of the SIEM tools required EDR tools (Crowdstrike OR Defender OR SentinelOne) - Any 2 of the EDR tools required

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl. Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day. A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care. You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors. You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored! Your future at Kyndryl This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience 5+ Years of Exp in IPC(Incident, Problem & Change Management). . Knowledge of Windows, Mac, or Linux operating systems Support help desk knowledge Troubleshooting and problem-solving skills Customer support knowledge Active listener with flexibility to modify approach and adapt to customer needs. . Bachelor's Degree Preferred Skills and Experience Experience working with Windows, Mac, or Linux operating systems Troubleshooting and problem-solving expertise Support help desk experience Customer support experience Experience modifying approaches and adapting to customer needs Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

The Active Directory Architect , is expected to be a subject matter expert that will have global responsibility for the design, configuration and maintenance of the Identity/Active Directory environment. The key responsibilities include – Work with stakeholders in different geographies to collect business and technical requirements and support design / delivery of enterprise level solutions. Own and lead technical discussions in solution implementations, upgrades, enhancement and conversions. Evaluate new applications/technologies, conduct proof of concepts (POCs), and make recommendations for integrating innovative solutions to drive efficiency and productivity. Design and support improvement of the current AD landscape and future demands Support operation of authentication and authorization solution for internal and cloud solutions including Azure Active Directory/Microsoft EntraID Provide Solutions to integrate the authentication and authorization of internal and cloud solutions. Collaborate with Governance, Risk and Compliance to mitigate vulnerabilities, define and implement security policies and baseline standards. Continually improve processes through automation using PowerShell or other scripting languages to optimize, clean-up, and secure the Active Directory platform Provide guidance in Troubleshooting and resolving Active Directory, GPO, and password/identity management systems. Create and update technical documentation of operating procedures as needed. Oversee the architecture and design of the global backup and recovery of Active Directory. Establish/recommend policies on system use and services. Act as technical escalation point for major incidents Required Skills/Experience Must possess 10+ years of proven experience with Directory Services Infrastructure architect/design/support), working with a large enterprise distributed computing environment. Strong understanding of architecting and configuring AD Forests, Domains, Trusts, DNS, DHCP, Group Policy & Organizational Units and authentication protocols like SAML and OAuth/OIDC Proven expertise in designing and architecting Azure AD/EntraID. Should have a strong working knowledge of AD Connect Proven experience in security and compliance for both on premise and azure cloud especially in identity and collaboration services. Proven experience in Active directory Certificate services. Proven experience in Active Directory Federation Services. Experience in Active Directory sites and services, AD Recycle Bin, Disaster Recovery, AD Backup and recovery etc. Experience in domain controller metadata cleanup of failed servers in the domain/forest. Through understanding of change, incident, and problem management processes. Able to resolve highly complex technical problems at the enterprise level. Excellent communication, collaboration, and negotiation skills to effectively serve as a leader and evangelist across the enterprise. Roles and Responsibilities The Active Directory Architect , is expected to be a subject matter expert that will have global responsibility for the design, configuration and maintenance of the Identity/Active Directory environment. The key responsibilities include – Work with stakeholders in different geographies to collect business and technical requirements and support design / delivery of enterprise level solutions. Own and lead technical discussions in solution implementations, upgrades, enhancement and conversions. Evaluate new applications/technologies, conduct proof of concepts (POCs), and make recommendations for integrating innovative solutions to drive efficiency and productivity. Design and support improvement of the current AD landscape and future demands Support operation of authentication and authorization solution for internal and cloud solutions including Azure Active Directory/Microsoft EntraID Provide Solutions to integrate the authentication and authorization of internal and cloud solutions. Collaborate with Governance, Risk and Compliance to mitigate vulnerabilities, define and implement security policies and baseline standards. Continually improve processes through automation using PowerShell or other scripting languages to optimize, clean-up, and secure the Active Directory platform Provide guidance in Troubleshooting and resolving Active Directory, GPO, and password/identity management systems. Create and update technical documentation of operating procedures as needed. Oversee the architecture and design of the global backup and recovery of Active Directory. Establish/recommend policies on system use and services. Act as technical escalation point for major incidents Required Skills/Experience Must possess 10+ years of proven experience with Directory Services Infrastructure architect/design/support), working with a large enterprise distributed computing environment. Strong understanding of architecting and configuring AD Forests, Domains, Trusts, DNS, DHCP, Group Policy & Organizational Units and authentication protocols like SAML and OAuth/OIDC Proven expertise in designing and architecting Azure AD/EntraID. Should have a strong working knowledge of AD Connect Proven experience in security and compliance for both on premise and azure cloud especially in identity and collaboration services. Proven experience in Active directory Certificate services. Proven experience in Active Directory Federation Services. Experience in Active Directory sites and services, AD Recycle Bin, Disaster Recovery, AD Backup and recovery etc. Experience in domain controller metadata cleanup of failed servers in the domain/forest. Through understanding of change, incident, and problem management processes. Able to resolve highly complex technical problems at the enterprise level. Excellent communication, collaboration, and negotiation skills to effectively serve as a leader and evangelist across the enterprise.

Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Site Security Lead, assigned to one of Pinkerton's largest global clients, will develop and implement a high degree of effective security strategies and policies, oversee incident and crisis management activities, provide security-related counsel, and complete security and investigative assignments while leading a team. Responsibilities Represent Pinkerton’s core values of integrity, vigilance, and excellence.. Develop, implement, and review security strategies, policies and regulations. Conduct security analysis, audits, and training. Complete and/or assign security and investigative assignments. Oversee security incident response and crisis management activities. Manage and coordinate the security team’s operations. Meet regularly with client representatives for status updates, address any actual or potential problems, provide support during service level changes, security planning, and assessments. Manage and prioritize safety and security projects. Maintain state required security licenses. Serve as a valued security subject matter expert. All other duties, as assigned. Qualifications High school diploma or GED, degree preferred, with five to ten years of physical security, incident and emergency response, and crisis management experience. (state licenses/certifications). Law enforcement, military, and/or security experience, preferred. Knowledgeable in security practices. Able to identify and adapt quickly to emerging situations. Sound problem resolution skills. Results-oriented and client focused. Able to identify and adapt quickly to emerging situations. Attentive to detail and accuracy. Team building and development skills. Able to thrive in a rapidly changing environment with limited instruction. Effective verbal, written, and presentation communication skills. Serve as an effective team leader. Computer skills; Microsoft Office. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting, standing, and/or walking. Travel, as required. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

About the Role As a Sr. Information Security Officer, you'll join growing Global Corporate Security Office diverse international team bridging divisions, central services, and global entities. Ideal for career changers or early cybersecurity enthusiasts, this role offers a hands-on learning experience with room to grow. What Youll Do: Provide day-to-day operational security support, advising on policies, controls, and best practices. Analyze security queries across the organization and recommend mitigating or compensating solutions. Collaborate in developing and enhancing the Information Security Management System (ISMS) and policies. Drive continuous improvement of security processes and controls. Perform risk analysis, logging risk indicators, and ensuring effective follow-up. Act as a security advocate: deliver awareness training, and support project teams and management. Investigate and manage internal security incidents, ensuring timely resolution. Engage in diverse security initiatives based on your skills and interests. Conduct security induction sessions for new hires. What Youll Bring Bachelors or masters degree in a relevant fieldor equivalent practical experience. Excellent communication capabilities with both technical and business stakeholders (e.g., CISO, IT, engineering). Familiarity with frameworks like NIST or ISO 27001. CISSP and/or CISM certifications. Fluent in English (verbal and written)

Exp in Java application support, database management & working knowledge of application like Tomcat/WebLogic. Exp in tools like ServiceNow/Jira. Comfortable with UNIX, shell script & observability tools such as Splunk/AppDynamics/ELK/Prometheus.

* 6+ year of experience as LMS Administrator with skills in SAP SuccessFactors LMS system maintenance, administration, configuration, Integration with other platforms * Good in Report & Analytics, SCORM, AICC. * SAP Success certification preffered

About the Role As a Junior Information Security Officer, you'll join growing Global Corporate Security Office diverse international team bridging divisions, central services, and global entities. Ideal for career changers or early cybersecurity enthusiasts, this role offers a hands-on learning experience with room to grow. What Youll Do: Provide day-to-day operational security support, advising on policies, controls, and best practices. Analyze security queries across the organization and recommend mitigating or compensating solutions. Collaborate in developing and enhancing the Information Security Management System (ISMS) and policies. Drive continuous improvement of security processes and controls. Perform risk analysis, logging risk indicators, and ensuring effective follow-up. Act as a security advocate: deliver awareness training, and support project teams and management. Investigate and manage internal security incidents, ensuring timely resolution. Engage in diverse security initiatives based on your skills and interests. Conduct security induction sessions for new hires. What Youll Bring Bachelors or masters degree in a relevant field—or equivalent practical experience. Excellent communication capabilities with both technical and business stakeholders (e.g., CISO, IT, engineering). Familiarity with frameworks like NIST or ISO 27001. CISSP and/or CISM certifications. Fluent in English (verbal and written)

Company Name: Reed Elsevier (RELX) Experience: 8-12 Years Location: Mumbai/Chennai (Hybrid Model) Interview Mode: Virtual Interview Rounds: 2-3 Rounds Notice Period: Immediate to 45 days Job Requirements : Should have total 8+ years of experience and 4+ years of relevant experience. Certification on AZ-900, AZ-104 Azure Platform Operations & Monitoring. Hands-on experience with Azure Monitor, Log Analytics, and Application Insights Familiarity with Azure Data Factory, Synapse, and Databricks. Azure Storage, Key Vault, and Role-Based Access Control (RBAC) Knowledge of SDLC process like requirement gathering, design, implementation (Coding), testing, deployment, and maintenance. Proficient in requirement gathering and documentation, monitoring & Incident Management. Proficiency in setting up alerts, dashboards, and automated responses Experience with uptime/health monitoring and SLA enforcement Ability to triage platform issues and coordinate with engineering teams. Comfortable with log review, root cause analysis, and performance tuning Strong problem-solving and communication skills. Excellent communication skills – verbal and written. Desirable Skills: Github Actions Unity Catalog Familiarity with ITIL or operational runbooks is a good to have.

Required Skills Technology | ITIL - Incident Management Functional | IT Operations Management | Current, Up to date Operational Documentation Library (ODL) Behavioral | Aptitude | Data Related Skills Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Customer Centricity Education Qualification : Any Graduate Immediate Joiners Preferred Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. - Aiding Service Management team on major issues - Driving the efficiency and effectiveness of the incident management process. - Monitoring the effectiveness of incident management and making recommendations for improvement. - Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions - Providing information (input) to the Problem Manager - Providing a point of escalation for user issues - Demonstrating and increasing the value proposition of the incident management team and IT operations. - Manage a team of 6 to 8 members and its associated activities Technical Skills - Experience in IT enabled services ?IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users) - Good knowledge of ITIL service management processes - ITIL Certified (Mandatory) - Experience of managing a team of 4 to 10 people - Should have independently driven major incidents (P1 and P2) - Worked in Incident, Problem and Change Management teams - Good Verbal and written communication

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

Position Purpose Shared Data Ecosystem (SDE) is an ITG-FRS department hosting various applications relating to the filire unique program” in charge of collecting Accounting and Risk data from local entities in an unique stream. The Universal Plug (UP NG application) constitutes the target entry point to feed the Shared Reporting Space for non-OFS Entities BNP Paribas is looking for dynamic and highly motivated individuals for the role of IT BA for UP NG Applications. The person will be responsible to: Analyze business needs and write business/functional requirements Explain the needs/changes required in the application to Technical Teams. Test the delivery/results built by Technical Teams. Demonstrate the results to User and work with them for closure and signoff of the requirements. Responsibilities Direct Responsibilities The following deliverables are the main outputs of the previous scope definition in terms of responsibility for the BA. It should be taken into consideration that during Project Mode or accordingly to other recurrent work, new deliverables can be defined. The main deliverables are: Write tests cases Execute test cases Produce Functional requirements Prepare BRD and FSD document for the requirement Involvement in SIT/UAT testing Participate in designing innovative solutions align with bank’s informational architecture Root cause analysis of any production incident/defects raised by user. It is expected that he/she can ensure proper support to users of the tool, as well as providing high quality work and deliverables, on the execution of his/her job. Working knowledge in Microsoft Office Suite (Excel, PowerPoint, Word) and SharePoint Good to have skills SQL Experience in Finance/ Accounting domain as a Business Analyst Contributing Responsibilities Contribute to overall FRS as directed by Team and Department Management Technical & Behavioral Competencies Strong interpersonal communication (spoken and written) and Customer orientation skills Ability to simplify complex information in a clearly organized and visually interesting manner Pro-active behavior regarding the ability to work in a fast changing and demanding environment At ease with multi-tasking Strong analytical mind and problem-solving skills Ensure a high service level for all Customers of the tool Assure a high communication level with Customers and other teams Improve process that delivery users’ value Mind-set on getting better all the time, ongoing effort to improve Show the improve in the light of their efficiency effectiveness and flexibility Take pertinent proactive measures Be aligned with the BNP Values: Agility, Compliance Culture, Openness, Client Satisfaction

Role & responsibilities Review, prioritize, and respond to intake requests for service; ensure completion of requests within the expected turnaround time. Development of reporting and comprehensive summary dashboards. Coordinate, schedule, lead, document, and quantify monthly internal and external governance calls. Aggregate metrics for CSAT responses; document and drive necessary improvement actions. Drive procedural compliance and SLA achievement; investigate and resolve any deviations or failure to achieves; implement resistance controls to prevent recurrence. Manage incident and problem management processes and workflows within ServiceNow. Develop SIAM documentation including processes and workflows, SOPs, Knowledge Based Articles, Job Aids, etc. Conduct training sessions and workshops to promote SIAM and ITSM value and processes. Review report library for efficiency and consolidation; eliminate obsolescence. Review, develop, document, and implement reporting of internal and vendor SLAs. Monitor performance analytics identifying trends or breach of service; implement Corrective and Preventive Actions (CAPAs). Address all first level concerns raised against internal support groups and external service providers. Escalate to VMO all unresolved first level concerns raised against external service providers. Evaluate additional solutions/enhancements to enable and drive metrics for adoption, performance and cost optimization, usability, quality, scalability, and ultimately increased value through regular releases. Utilizing your experience working with data tools, technologies, and platforms to deliver metrics and analytics that monitor and drive vendor performance Develop consolidated reporting from individual data sources utilizing PowerBI or other automation tools Deliver visualized data summaries to communicate SLA (or other measurable goal) achievements or misses Maintain and deliver an accurate data model showing history of performance to deliver trend analysis Provide recommendations for resolution to identified areas of concern or other data derived remediation or improvement opportunities Preferred candidate profile Minimum of three to five years of IT Service Desk experience. Minimum of three to five years of experience in data aggregation and reporting. Minimum of three to five years of experience and demonstrable proficiency using and developing reports within ServiceNow Minimum of three to five years of experience and demonstrable proficiency using PowerBI Minimum of three to five years of experience as a ServiceNow Reporting Administrator and/or ServiceNow Performance Analytics Developer. Minimum of two years experience developing aggregated data reporting and visualization, preferably utilizing PowerBI Minimum of three to five years of experience in a SIAM role Required Knowledge and Skill Comprehensive understanding of an ITSM/ITIL governed support model. Proficiency in the analysis and interpretation of data and how to effectively utilize that information to drive efficiencies, maturation, and improvement. A strong understanding of change management processes and controls. Ability to drive action and gain results through partnership and influence without authority. Highly skilled and developing and maintaining collaborative relationships with both internal and external business and technology partners. A solid understanding of IT Vendor deliverables and obligations through contracted SOWs, SLA/KPI measurement, and contractually binding credit generating stipulations.

Job Summary We are seeking a Systems Engineer with 2 to 4 years of experience to join our dynamic team. The ideal candidate will have expertise in Incident Management Service Desk Service Now Windows Networking and Desktop Support. This role requires working from the office with rotational shifts. The candidate will play a crucial role in maintaining and improving our IT infrastructure ensuring seamless operations and contributing to the companys success. Responsibilities Manage and resolve incidents efficiently to minimize downtime and ensure smooth operations. Provide exceptional support to users through the service desk addressing technical issues promptly. Utilize Service Now to track and manage incidents ensuring timely resolution and documentation. Maintain and troubleshoot Windows operating systems to ensure optimal performance and security. Oversee networking components ensuring reliable connectivity and addressing any issues that arise. Deliver desktop support to end-users resolving hardware and software issues effectively. Collaborate with team members to implement IT solutions that enhance productivity and efficiency. Monitor system performance and proactively identify areas for improvement. Ensure compliance with company policies and industry standards in all IT operations. Participate in rotational shifts to provide consistent support and coverage. Communicate effectively with stakeholders to understand and address their IT needs. Contribute to the development and implementation of IT strategies that align with business goals. Stay updated with the latest technologies and best practices to continuously improve service delivery. Qualifications Possess strong knowledge and experience in Incident Management and Service Desk operations. Demonstrate proficiency in using Service Now for incident tracking and management. Have a solid understanding of Windows operating systems and their maintenance. Exhibit expertise in networking principles and troubleshooting techniques. Show capability in providing desktop support and resolving technical issues. Display excellent communication skills and the ability to work collaboratively. Be adaptable to rotational shifts and committed to providing high-quality support. Certifications Required ITIL Foundation Certification Microsoft Certified: Windows Server Fundamentals

About GSPANN GSPANN is a global IT services and consultancy provider headquartered in Milpitas, California (U.S.A.). With five global delivery centers across the globe, GSPANN provides digital solutions that support the customer buying journeys of B2B and B2C brands worldwide. With a strong focus on innovation and client satisfaction, GSPANN delivers cutting-edge solutions that drive business success and operational excellence. GSPANN helps retail, finance, manufacturing, and high-technology brands deliver competitive customer experiences and increased revenues through our solution delivery, technologies, practices, and operations for each client. For more information, visit www.gspann.com Job Position: Program Manager | Managed Services (Europe) Experience: 12 + Years Location: Gurugram (5 day's working from Office) Availability: Who can join Immediately to 3 week (max) only Must have Skills: Program Management, Team Management & Scaling, SAP, Customer Engagement, SAP, Service Desk, Network, Infrastructure, IT Operations, and Analytics Role & responsibilities Program management for large application. Lead the Delivery and providing a customer-facing role . Oversee the full delivery for a portfolio of complex support towers, ensuring service excellence and client satisfaction. Define and implement a strategy to transition and build larger support teams. Drive the portfolio towards high standards of performance and stability, enhancing end customer experience. Implement strategies to improve client and employee satisfaction, increase CSAT scores and reduce project attrition. Define standards and process frameworks. Identify areas of improvement, automation and shift left opportunities and implement the same. Drive governance calls, implement governance and analytical reports. Analyze performance issues and provide suggestions for tuning. Transform support team to SREs. Should be able to define and drive accelerators. Work from India offshore and should be able to work the European clients during CET timings. Required Skills & Qualification Should have 15+ years of experience in leading large-scale applications. Should have 8+ experience in a leadership role within a Managed Services environment Should have very good understanding of the IT Infrastructure Library (ITIL) framework and various IT Service Management (ITSM) tools available in the marketplace (Major Incident management, Problem management, Change management etc) Should possess strong expertise in Managed Services, cloud technologies, and emerging tech trends Should have exposure and good understanding of Open AI Should be hands on project governance Should be able to understand and communicate business strategy and drive technology solutions Should have knowledge on any of the APM tools (SolarWinds, Splunk, Datadog, Moogsoft) Should be able define and derive SLAs, KPIs required for a support project Should have experience in transitioning of large applications Should have thorough understanding of Knowledge management office Should have end to end understanding of a large-scale application (Cloud, Infra, Network, Storage, Database) Good understanding of any of the SAP modules is and added advantage Should be able to maintain cross vendor relationships Excellent client interfacing skills Significant experience in implementing automations Sound have experience in introducing and managing monitoring and alerting systems Demonstrated experience in improving system performance and stability Proven ability to lead and inspire teams, excellent communication skills, and a strategic mindset Exposure to work with European clients

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Within our Database Administration team at Kyndryl, you'll be a master of managing and administering the backbone of our technological infrastructure. You'll be the architect of the system, shaping the base definition, structure, and documentation to ensure the long-term success of our business operations. Your expertise will be crucial in configuring, installing and maintaining database management systems, ensuring that our systems are always running at peak performance. You'll also be responsible for managing user access, implementing the highest standards of security to protect our valuable data from unauthorized access. In addition, you'll be a disaster recovery guru, developing strong backup and recovery plans to ensure that our system is always protected in the event of a failure. Your technical acumen will be put to use, as you support end users and application developers in solving complex problems related to our database systems. As a key player on the team, you'll implement policies and procedures to safeguard our data from external threats. You will also conduct capacity planning and growth projections based on usage, ensuring that our system is always scalable to meet our business needs. You'll be a strategic partner, working closely with various teams to coordinate systematic database project plans that align with our organizational goals. Your contributions will not go unnoticed - you'll have the opportunity to propose and implement enhancements that will improve the performance and reliability of the system, enabling us to deliver world-class services to our customers. You will provide MS SQL Server related technical leadership for the project from client’s location and support the 24x7 operation as an SME and guide the team. You will coordinate between different teams from client and Kyndryl side for day-to-day and scheduled activities. Manage client’s satisfaction with technical issues/day-to-day operations and do periodic management reporting. Responsible for manual Database Backup, Backup using SSMS, SQL Dump backup and restore them. Data refresh. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect. We have training and upskilling programs that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 10 Years of Database Administration experience. Good knowledge of MS SQL database architecture and administration procedure. Knowledge of Oracle, My SQL, DB2, Postgres and MongoDB databases administration. Good understanding of High Availability and Disaster Recovery practices and should be familiar with cluster environments like SQL Always on, Veritas Cluster, etc. and must be able to manage MS SQL databases on them. Experience in database management such as performance tuning, troubleshooting, patching, upgrading, backup restore. Experience in monitoring MS SQL databases using SSMS, SQL Server Profile and other tools. Experience in creation, Upgrading and Management of Databases. Log Management. Experience in performance tuning and performance management at database level & Monitoring MS SQL database using SSMS, SQL Server Profile and other tools. Solaris/Linux and Windows Operating System and its facilities & Knowledge of Shell scripting. Good communication and leadership skills. Preferred Technical and Professional Experience MS SQL Server database administration certification. Sound knowledge of Incident, Service and Change Request Management. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Job Summary This is for CWR conversion. Join our dynamic team as a Systems Engineer where you will play a crucial role in maintaining and optimizing our IT infrastructure. With a focus on networking incident management and service desk operations you will ensure seamless service delivery. This hybrid role offers rotational shifts providing flexibility while supporting our global operations. Responsibilities Manage and maintain networking systems to ensure optimal performance and connectivity across the organization. Oversee incident management processes swiftly addressing and resolving technical issues to minimize downtime. Provide exceptional service desk support assisting users with technical queries and troubleshooting hardware and software problems. Utilize Service Now to track and manage incidents ensuring timely resolution and accurate documentation. Collaborate with cross-functional teams to implement and support Windows-based systems and applications. Monitor system performance and security proactively identifying and mitigating potential risks. Develop and maintain technical documentation ensuring all processes and procedures are clearly outlined. Assist in the deployment and configuration of new systems and software ensuring seamless integration with existing infrastructure. Conduct regular system audits and assessments to ensure compliance with organizational standards and policies. Participate in continuous improvement initiatives identifying opportunities to enhance service delivery and operational efficiency. Provide training and support to end-users empowering them to effectively utilize IT resources. Contribute to the development and implementation of IT policies and procedures aligning with industry best practices. Support the hybrid work model by ensuring remote access solutions are reliable and secure. Qualifications Demonstrate proficiency in networking with the ability to manage and troubleshoot complex network environments. Exhibit strong incident management skills with a proven track record of resolving technical issues efficiently. Possess experience in service desk operations with a focus on delivering exceptional customer service. Show expertise in using Service Now for incident tracking and management. Have a solid understanding of Windows operating systems and related technologies. Display excellent communication and interpersonal skills with the ability to work effectively in a team environment. Certifications Required ITIL Foundation is a plus

1.0 Job Responsibilities 1.1 Preparation and review of SOPs. 1.2 Handling of QMS documents- Change controls, Deviations, Incidents, OOT, CAPA and OOS. 1.3 Handling of Market Complaints, Return goods & Product recalls. 1.4 Review of RM, PM, IP and FP specifications and STPs. 1.5 Preparation and review of Calibration Certificates, COAs. 1.6 Review of Analytical Raw data. 1.7 Review of analytical method validations. 1.8 Responsible for Vendor management- Review of Vendor development documents and approval process. 1.9 Handling of regulatory inspections. 1.10 Audit compliance.

Laxmi Organic Industries Limited We are looking for candidates interested in Technical Associate - Electrical for Dahej. Total Experience 6-8 years with Supervisory License Job Title: Technical Associate Electrical Department: Engineering Reporting to: Sr. Manager Electrical & Instrumentation Functional Area: Electrical Location: Dahej Site IV Job Purpose : Maintaining normal & optimum operation of the plant (field and panel) Role and Responsibilities Strategic : Responsible to prepare the relevant shut down activities & Carrying out the jobs as per requirement. Operational: To check the status of the following day to day. a. Power factor reading. b. Status of all the drives parameters in the panel. Ensure that the preventative maintenance of transformer, PCC, MCC,IMCC, Turbines & all electrical drives is carried out Ensure that the readings of MSEB meter are correct. Ensure DG Set always in healthy condition by taking trials & always be available during power failure. Prepare purchase requisition as per requirement. Complete QESH & RC activity like audit, incident & documentation within time. Responsible for evolution of daily power consumption & if deviations take corrective action. Responsible for Carrying out all activities by following safety norms. Responsible for execution of the work as per preventive maintenance schedule Ensure to follow safety norms to achieve zero accidents To participate in Root Cause Analysis of Various safety and process safety incidents, Monitor and ensure implementation of CAPA ( Corrective Actions & Preventive Actions) Reporting any near miss /incident or any non compliance To Support Various Process safety and Responsible Care Initiatives Implementation of operational controls as per requirement of the operation / activity Responsible to complete any other assignment given by the senior Knowledge of HT & LT breakers, relay coordination, Required Knowledge Awareness of consequences of departures from standard procedures QESH Education Essential: Diploma in Electrical Engineering Preferred: Experience Essential:6-8 yrs with Supervisory License If you are interested for this position, kindly share your updated cv on below email id. Email Id: viddhi.kharwa@laxmi.com Telephone No: 91-22-4910444-ext.513

Service Desk Analyst Roles Description Act as SPOC for all IT related issues, liaising with all resolver groups to ensure seamless operations & maintaining customer satisfaction. Responsibilities 1. Monitoring the Service Desk mailbox and accordingly working on tickets viz Acknowledgment/Prioritization/Categorization/Assignment/Closure. 2. Issue escalation to local & onshore team via e-mail/telephone. 3. Reports Generation for Daily/Weekly/Monthly reports. 4. Maintaining stock availability on respective floors. 5. ID management (Aus Operations) ID request acknowledgment / ID template submission /Follow-up with respective onshore team for closure.Role & responsibilities The IT Incident Analyst is responsible for managing and resolving IT incidents promptly to minimize the impact on business operations. This role involves monitoring, analyzing, and coordinating incident resolution activities, ensuring adherence to Service Level Agreements (SLAs) and best practices. The ideal candidate will have strong technical knowledge, excellent problem-solving skills, and effective communication abilities to collaborate with technical teams, vendors, and stakeholders. Roles and Responsibilities Incident Management Monitor and triage incoming incidents through ITSM tools (e.g., ServiceNow, BMC). Categorize, prioritize, and assign incidents to appropriate resolution teams. Ensure incidents are resolved within defined SLAs. Coordinate with multiple teams to resolve high-priority incidents (P1/P2/P3 & P4). Document incident details, root cause analysis, and resolution in the knowledge base. Rotational shift If Interested then share your resume to somiya.j@finalsearch.io along with the below details. Total Exp: Rel Exp: Current CTC: Exp CTC: Notice period: Current Company:

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. We are Organizing a walk-in Drive at Chennai Location. Please find details below: Date- 07-Jun-25 Venue: TCS Sholinganallur, Kumaran Nagar, 415/21-24, TNHB Main Rd, Sholinganallur ,Chennai Tamil Nadu 600119 JOB DESCRIPTION Role Service Management Location of Requirement Chennai Desired Competencies (Technical/Behavioral Competency) Must-Have Knowledge and experience of Service Management/Operation process and its environment. Knowledge of the ITIL framework as well as high level of IT technical competence. Basic knowledge of Infrastructure Lifecycle and Environments. Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project. Knowledge on Planning & Forecasting. Extensive knowledge and experience of ITSM Capacity Management process and its application in an ITSM environment. Knowledge of the ITIL framework as well as high level of IT technical competence. Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project. Accountabilities Incident management Monitor report and analyze the quality of problem handling including compliance to agreements on individual problems and Design Process and Procedures. Escalate exceptions, Propose mitigations and improvements. Facilitate process improvement plans both customer specific and generic Feedback results to improvement plan owners and action holders Tasks. Manage Problems from start to end for one or more customers. Assign Problem related work to involved Technical teams. Monitoring on compliancy of agreements on individual problems Escalate exceptions to respective roles Act as operational SPOC SME for Problem Management. Maintain and support customer process implementation Provide SLA comment voice over on SLA data. Things to carry for interview: 1 copy of an updated resume, Government ID proof with a copy, 1 passport size photo, TCS Application form.

Overview Role- Application Support Analyst-Servicenow Location- Chennai, Bangalore, Hyderabad & Coimbatore Annalect is currently looking for a highly motivated and dynamic individual to join our technology team as a Technology Operations Analyst. In this role, you will play a crucial part in User access management, New Client creation within Tool, as well as tracking their application usage and health. Your responsibilities will also include interacting with user and product owner teams. Furthermore, as part of your role, you will act as an L1 support team member, providing support to global users. This will involve understanding user requirements and assisting them to get right access in timely manner. We are seeking someone who is proactive, detail-oriented, and capable of effectively managing multiple tasks and deadlines. Strong communication skills and the ability to collaborate with different teams will be essential in this position. Responsibilities We are seeking a proactive and detail-oriented Application Support Analyst with 2–5 years of experience to join our team. The ideal candidate will have hands-on experience in ServiceNow, excellent communication skills, and a passion for resolving issues effectively. You will play a key role in supporting business applications, ensuring smooth operation, and collaborating with cross-functional teams. Key Responsibilities: Provide L1/L2 application support and resolve incidents/tickets within defined SLAs Work with ServiceNow for ticketing, tracking, and documentation Troubleshoot issues, perform root cause analysis, and implement resolutions Communicate effectively with internal users and technical teams Escalate issues to relevant teams and follow through to resolution Support application upgrades, patches, and configuration changes Document processes, FAQs, and known issues in a knowledge base. Work in rotational shifts (if applicable) and ensure 24/7 support coverage. Qualifications Required skills: 2–5 years of experience in Application Support or IT Support Strong experience using ServiceNow (ticketing, incident management, reporting) Excellent problem-solving and analytical skills Strong verbal and written communication skills Familiarity with ITIL processes Ability to prioritize and manage multiple tasks Basic understanding of databases, SQL, or scripting is a plus Experience with any monitoring tools (e.g., Splunk, Dynatrace) is an added advantage