81 Incident Jobs - Page 3

NO FRESHERS - No Career Gaps 2 - 4 yrs Exp in Incident Management ** - Acknowledging tickets - Manage Field Engineers - Manage Inventory - Manage Client Communication . * DO NOT APPLY VIA NAUKRI * HR - Sanjay / Shilpa: WhatsApp CV - 888-464-3032 . Required Candidate profile Permanent WFH 2+ yrs exp in Incident Management Excellent Written English ** REQ: Personal Laptop + Wi-Fi 6-Day Work Rotational w/off HR Sanjay / Shilpa For fast processing WhatsApp CV - 888-464-3032 Perks and benefits . Permanent WFH - Work from anywhere in India!! .

Job Description: 1. Will be responsible for managing the QA Dept & Performing in process checks as per SOP. 2. Preparation & Execution of SOP 3. Investigation of root cause & implementation of CAPA, Handling deviations, Non-Confirmities, OOS, CC, CAPA Tracking 4. Manage day to day activity 5. To maintain all calibration records & its corresponding documents 6. To schedule

The Murex support analyst will provide second line of support in global commodity trading company with operations across multiple geographies. This role is critical in supporting trading, deal desk and risk departments, ensuring that the production issues are addressed promptly using the knowledge of Murex product and Trafigura support processes. The ideal candidate will work closely with traders, quantitative analysts, risks and IT teams to optimise support process and improve system stability. Key Responsibilities Familiarity with standard support processes such as incident and issue management o A basic understanding of Release Management o Responsibility for taking full ownership of any issues reported by business users till complete resolution even if needs to be engaging different teams for resolution o Exposure to problem tracking systems o Experience of working in a high volume, time critical, environment o Ability to handle customers with different levels of technical and business knowledge o Understanding of different functions within the business o Familiarity with the full trade cycle o Management of new releases through UAT and into the production environment o Documentation of issues and workarounds o Process design and implementation Technical knowledge in below areas: o SQL o IT architecture o Database structures o XML o Business Objects o QlikView Key Qualifications Education & Experience: Bachelor’s or Master’s degree in Computer Science, Finance, or a related field. 5+ years of experience of working on Murex Product. (Candidates with higer experience are welcome) Hands-on experience with LiveBook, Market Data, MxML workflow, pre-trade, and post-trade functionalities. Proven ability to work under pressure in a fast-paced trading environment, managing multiple priorities and tight deadlines. Demonstrated experience in supporting Murex users in a global or multinational environment. Skills & Competencies: Expertise in Murex trade booking, position management, risk, pricing, and simulation modules. In-depth knowledge of financial instruments, including derivatives, commodities, fixed income, and equities. Solid understanding of pricing models and risk concepts such as PnL, VaR, and sensitivities. Knowledge of SQL, Unix/Linux, and scripting for troubleshooting and automation. Excellent problem-solving skills with a proactive approach to issue resolution. Strong communication skills to collaborate effectively with stakeholders across different teams/regions. Work Environment: This position typically operates in a professional office environment. Some travel may be required depending on project needs and stakeholder locations. Flexibility on working hours is essential; some out of hours work will be required where needed to meet the business needs. Key Relationships Close relationships with senior business stakeholders and key users within the derivatives space External IT : Strategic outsourcing partners. Internal IT : Technical and Functional partners and stakeholders based in India, Moscow, Geneva, China, Uruguay etc. Reporting Structure - Reporting to the Application Support Manager

SUMMARY Job Opening for US Claims Professionals at a Leading Multinational Corporation in Mumbai-Airoli Position: US Claims Specialist We are currently seeking individuals with demonstrated expertise in managing US claims, specifically in the assessment of previous claims and efficient handling of current claims. Minimum Qualifications: Completion of a Bachelor's degree 1 year of practical experience in US claims Key Skills: Outstanding verbal and written communication abilities Proficient in MS Office applications (Excel, Word, and PowerPoint) Willingness to work night shifts (US shift timings) Submission of all academic transcripts up to the final semester of graduation without any pending courses, Aadhar card, and PAN card Additional Requirements: Residing within a 30 km radius of Airoli Shift Timing: 5:30 pm to 3:00 am Immediate availability is preferred Requirements Requirements: Bachelor's degree 1 year of experience in US claims Excellent verbal and written communication skills Proficiency in MS Office tools (Excel, Word, and PowerPoint) Flexibility to work night shifts Submission of all academic transcripts up to the final semester of graduation without any pending courses, Aadhar card, and PAN card. Benefits Salary: 30000/Month CTC PF ESI BOTH WAY CAB WORK FROM OFFICE

Note- its 24X7 shift, Location: Gurgaon / Bangalore / Hyderbad / Mumbai Qradar Implementation : JD below Desired qualifications Bachelors degree in Computer Science, Cybersecurity, or related field, or equivalent experience. 5+ years of experience in deploying and managing QRadar SIEM in large-scale environments, preferably within an MSSP. In-depth understanding of QRadar architecture, components, and deployment scenarios. Strong experience in managing and securing multi-tenant SIEM environments. Expertise in log source integration, event normalization, and tuning for different client environments. Familiarity with scripting and automation tools (Python, Bash, etc.) for custom integrations and log parsing. Solid understanding of networking and security technologies (firewalls, IDS/IPS, EDR, etc.). Hands-on experience with security frameworks such as MITRE ATT&CK, NIST, or ISO 27001. QRadar Enginner - JD below Desired qualifications Bachelors degree in Computer Science, Cybersecurity, or related field, or equivalent experience. 4+ years of experience with QRadar SIEM, including installation, configuration, and administration. Strong knowledge of SIEM operations, event correlation, and log management. Experience in SOC operations, threat detection, and incident response. Proficiency in scripting and automation (Python, Bash, or PowerShell) is a plus. Familiarity with network security tools, firewalls, IDS/IPS, EDR, and other security technologies. In-depth knowledge of security frameworks (e.g., MITRE ATT&CK, NIST, ISO 27001).

Note- its 24X7 shift, Location: Gurgaon / Bangalore / Hyderbad / Mumbai Qradar Implementation : JD below Desired qualifications Bachelors degree in Computer Science, Cybersecurity, or related field, or equivalent experience. 5+ years of experience in deploying and managing QRadar SIEM in large-scale environments, preferably within an MSSP. In-depth understanding of QRadar architecture, components, and deployment scenarios. Strong experience in managing and securing multi-tenant SIEM environments. Expertise in log source integration, event normalization, and tuning for different client environments. Familiarity with scripting and automation tools (Python, Bash, etc.) for custom integrations and log parsing. Solid understanding of networking and security technologies (firewalls, IDS/IPS, EDR, etc.). Hands-on experience with security frameworks such as MITRE ATT&CK, NIST, or ISO 27001. QRadar Enginner - JD below Desired qualifications Bachelors degree in Computer Science, Cybersecurity, or related field, or equivalent experience. 4+ years of experience with QRadar SIEM, including installation, configuration, and administration. Strong knowledge of SIEM operations, event correlation, and log management. Experience in SOC operations, threat detection, and incident response. Proficiency in scripting and automation (Python, Bash, or PowerShell) is a plus. Familiarity with network security tools, firewalls, IDS/IPS, EDR, and other security technologies. In-depth knowledge of security frameworks (e.g., MITRE ATT&CK, NIST, ISO 27001).

Note- its 24X7 shift, Location: Gurgaon / Bangalore / Hyderbad / Mumbai Qradar Implementation : JD below Desired qualifications Bachelors degree in Computer Science, Cybersecurity, or related field, or equivalent experience. 5+ years of experience in deploying and managing QRadar SIEM in large-scale environments, preferably within an MSSP. In-depth understanding of QRadar architecture, components, and deployment scenarios. Strong experience in managing and securing multi-tenant SIEM environments. Expertise in log source integration, event normalization, and tuning for different client environments. Familiarity with scripting and automation tools (Python, Bash, etc.) for custom integrations and log parsing. Solid understanding of networking and security technologies (firewalls, IDS/IPS, EDR, etc.). Hands-on experience with security frameworks such as MITRE ATT&CK, NIST, or ISO 27001. QRadar Enginner - JD below Desired qualifications Bachelors degree in Computer Science, Cybersecurity, or related field, or equivalent experience. 4+ years of experience with QRadar SIEM, including installation, configuration, and administration. Strong knowledge of SIEM operations, event correlation, and log management. Experience in SOC operations, threat detection, and incident response. Proficiency in scripting and automation (Python, Bash, or PowerShell) is a plus. Familiarity with network security tools, firewalls, IDS/IPS, EDR, and other security technologies. In-depth knowledge of security frameworks (e.g., MITRE ATT&CK, NIST, ISO 27001).

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role. CCNA certification in must, CCNP in Security or PCNSE certification is good to have. Required Experience: Moderate level of relevant managed services experience handling Security Infrastructure. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of working knowledge of ITIL processes. Moderate level of experience working with vendors and/or 3rd parties. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role. CCNA certification in must, CCNP in Security or PCNSE certification is good to have. Required Experience: Moderate level of relevant managed services experience handling Security Infrastructure. Moderate level of knowledge in ticketing tools preferably Service Now. Moderate level of working knowledge of ITIL processes. Moderate level of experience working with vendors and/or 3rd parties. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration. The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Provides telephonic or chat support to clients when required. Schedules maintenance activity windows for patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Updates existing knowledge articles or create new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role) Relevant certifications include which are considered desirable (but not limited to): CCNA or relevant level 1 Network Security Microsoft Certified, Azure Administrator Associate AWS Certified, Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.). Basic knowledge of ITIL processes. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc. This role may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Identifies problems and errors before they impact a client’s service. Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCNP or equivalent certification CCNA certification in must, CCNP in Security or PCNSE certification is good to have Microsoft Certified: Azure Administrator Associate AWS Certified: Solutions Architect Associate Veeam Certified Engineer VMware certified Professional: Data Centre Virtualization Zerto, pure, vxrail Google Cloud Platform (gcp) Oracle Cloud Infrastructure (oci) SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4 SAP Technology Consultant SAP Certified Technology Associate - SAP HANA 2.0 Oracle Cloud Infrastructure Architect Professional IBM Certified System Administrator - WebSphere Application Server Network Required Experience: Moderate level years of relevant managed services experience handling cross technology infrastructure. Moderate level knowledge in ticketing tools preferably Service Now. Moderate level working knowledge of ITIL processes. Moderate level experience working with vendors and/or 3rd parties. Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Managed Services Cross Technology Engineer (L4) is an advanced engineering role, responsible for ensuring a managed service is provided to all clients, to ensure that their IT infrastructure and systems remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated technical incidents and problems to ensure the restoration of these services to the clients. The primary objective of this role is to proactively review all client requests or tickets and apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L4) focuses on forth line support for escalated incidents and requests with a high level of complexity. Ensures contracted Managed Services outcomes are delivered to the client. This is a strategic role focusing across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration. This role may also contribute to / support on project work as and when required. What you'll be doing Key Responsibilities: Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA. Timely and consistent updates of tickets with resolution tasks performed. Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides forth level support to all escalated incidents, requests and identify the root cause of incidents and problems, respond to tickets where third line engineer teams were unable to fix the problem. Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers. Communicates with other teams and clients for extending support. Acts as emergency support contact as needed, for critical client and business-impacting issues. Supports, tracks, and documents change implementation. Provides timely escalation of all tickets to management with ensuing updates, where applicable. Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks. Systematically gathers relevant information and applies technical knowledge to analyze and uses highly technical troubleshooting tools and content and analytical practices. Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments. Coaches L1, L2, and L3 teams offering technical expertise and pushing work down to other engineering teams. Performs quality audits, covering process, service experience, ticket updates, etc. as required. May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Excellent proficiency in change management process with an ability to plan, monitor and execute changes with clear identification of risks and mitigation plans to be captured into the change record. Deep technical skills in relevant functions. Excellent client service orientation and passion for achieving or exceeding expectations. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Relevant certifications include (but not limited to) - CCIE Certification or equivalent. CCNP in Security or PCNSE certification or Firewall Vendor related certification is good to have along with advanced technical certification such asCCIE, CISSP. VMware certified Professional: Data Centre Virtualization. VMware Certified Specialist – Cloud Provider. VMware Site Recovery Manager: Install, Configure, Manage. Microsoft Certified: Azure Architect Expert. AWS Certified: Solutions Architect Associate. Veeam Certified Engineer (VMCE). Rubrik Certified Systems Administrator. Zerto, pure, vxrail. Google Cloud Platform (gcp). Oracle Cloud Infrastructure (oci). SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4. SAP Technology Consultant. SAP Certified Technology Associate - SAP HANA 2.0. Oracle Cloud Infrastructure Architect Professional. IBM Certified System Administrator - WebSphere Application Server Network. Required Experience: Advanced Managed Services experience handling complex cross technology infrastructure. Advanced knowledge and experience in ticketing tools, preferably Service Now. Worked in multiple large Global Enterprise client outsourcing projects. Extensive vendor management experience. Advanced track record of effective shift left work management skills (moving work to junior levels). In-depth experience and understanding of the IT industry and standards for IT service management. Advanced experience in more than two technology domains. Advanced experience across Emerging technology and trends impacting IT operations. Workplace type : Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Should have 3-7 years’ experience in Quality control Testing of Raw materials and Finished products Testing of stability samples Handling of HPLC & GC instruments Handling of Chromeleon software Handling of UV, TOC, FTIR & Auto titrator instruments Instrument calibrations & trouble shooting Handling of LIMS Should have knowledge on GMP/GLP Should have knowledge on OOS/OOT/Deviations/Laboratory incidents

• Lead the incident response process for cloud-related technical issues • Coordinate with cross-functional teams, including IT, development, and support teams • Maintain detailed records of incidents, including root cause analysis & resolution steps Required Candidate profile • Manage and configure incident management & monitoring tools (e.g. ServiceNow, Jira, CloudWatch, Nagios, Datadog) • Cloud (AWS, Azure, GCP) •Container orchestration tools (e.g., Kubernetes, Docker)

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 12 international markets, and were currently in the process of expanding further across Europe, Asia, and Norwe areth America. We are currently looking for an Senior Associate - Driver Operations US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. Youll make a difference: Reporting to the Senior Division Manager , as the Senior Associate - Driver Operations US Voice Process you will be responsible for supporting the Fleet Team for the EU market (rotational shifts) and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles & responsibilities can be broadly outlined as follows: Recruiting Partner Drivers : Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support : Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance : Investigate and correct any errors made by partner drivers. Mentorship : Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership : Lead projects to improve our operations. Required skills: Bachelors degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Work Schedule: 9-hour shifts (8 working hours + 1-hour break) 5 days a week (2 week-offs based on rota) Office-based role in Bengaluru Note: Bengaluru-based immediate joiners are preferred. Designation may vary based on experience and organizational structure. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today! Please complete the application form in our job portal via the link below. https://apply.workable.com/laundryheap-2/j/98E7732AC8/ In case you are not able to connect directly to the link, feel free to copy and paste the link onto your search box.

Do you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level. Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams. Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations Support engineering and troubleshooting on issues related to the digital platform services and content for various products Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements Production Builds, Tools, and Configuration Management for software product releases and successful deployments. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are: Provide first level of support for tickets filed in Audible Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. Read and understand complex application code and make code fixes to resolve support issues Software deployment support in staging and production environments. Develop tools to aid operations and maintenance. System and Support status reporting. Ownership of one or more Digital products or components. Customer notification and workflow co-ordination and follow-up to maintain service level agreements. Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. Basic qualifications Bachelors degree in Computer Science or a related field. 2-4 years overall development/technical support experience. 2-4 years of experience to troubleshoot and identify the root cause of issues in complex Enterprise Level applications. 2-4 years of experience working on networking, hardware performance and audio/video technologies within Consumer Electronics. Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies. Experience in Perl or shell scripts, XML/SOAP, web services, web application development. Experience in UNIX/Linux operating system and tools Strong communication skills and experience in handling high severity incident management calls. Preferred qualifications Experience working on enterprise level large scale n-tier applications Demonstrated skill and passion for problem solving and operational excellence. BIG PICTURE: solve problems at their root, stepping back to understand the broader context PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles. HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done. QUALITY: You demonstrate appropriate quality and thoroughness. INTEGRITY: You act with personal integrity at all times. PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.

Information Security Team Analyst is responsible for the day-to-day operation of the Information Security Management System (ISMS) across the Organization- for the assigned activities. Coordinates and executes the activities of the Information security management system (ISMS) to support the safety and security of Information assets and related process performance. Responsibilities include but not limited to aligning the ISMS team towards organizations Information security strategic direction and liaising closely with other organization units towards successful implementation of ISMS. He / She should also conduct ISMS internal audits and performs or provides consulting on risk assessments, support for development of policies and procedures, testing, and security reporting processes. Should support for any information security incidents reported and collaborate with cross functional teams to protect the organization from an imminent loss of information or value. He / She should have sufficient knowledge, background to organize ISMS training/awareness and ISMS implementation globally. Should also co-ordinate activities on customer security requirements and assessments.

SUMMARY Technical support service desk voice opening in a leading MNC Hyderabad, Salary upto 6 lpa Looking for Undergraduate/Graduate freshers and experience both can apply with excellent english communication Work location :Bahadurpally, Hyderabad US shfits -Level I Service Desk Technician Responsibilities Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues. Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security. Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.) Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred. Perform post-resolution follow-ups to help requests or incidents. Research issues and resolves technical problems. Creating/updating knowledge articles and support processes functions Requirements Qualifications Experience - Min. 6 Month to 1 Year into calling exp(Mandatory) and 1 to 2 Years (Preferred). B Tech Fresher’s are eligible Qualification required for Experience, Graduation and Under Graduation Exceptional written and verbal communication skills with VNA Threshold 5 Exceptional ability to multitask. Exceptional ability to adapt and learn new platforms and skills on the fly. Exceptional sense of urgency Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems. Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365 Good to have - ITIL Knowledge Graduate from an accredited institution or Under-graduate with relevant technical experience Previous customer/technical support or technology experience Salary structure Fresher : 3lpa U1 (below 18 month) : 4.5 Lpa U2(Above 18months) : 5.5LPA Age limit : 32 Benefits -Both way cab facility provided -incentive + medical benefits coverage -IJP - internal job promotion

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Integrated Services - Service Desk Technician (L1) Integrated Services has basic required experience to interact with customers via telephone, email, portal, to handle a variety of pre-sales, and post-sales service functions. This role provides first line support to resolve customer queries, complaints, basic problem resolution, to triage the ticket to respective resolver groups and also operates under the close supervision whilst following standard operating procedures. The Integrated Services - Service Desk Technician (L1) achieves their service desk function through dedicated ITIL processes such as incident management and problem management and provides effective communications and is responsible for upkeeping information in CMDB and ensuring all operations are done according to the set KPI, policy and procedures. What you'll be doing Key Responsibilities: Provides an administrative support service to the Managed Services Client Service Desk team. Provides entry level administrative tasks as required by the team. Ensure the correct escalation procedure is followed on all critical calls and requests. May be responsible for receiving, validating, and logging client requests, capturing the detail of the request. Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization. Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information. Performs any other related task as required. Knowledge and Attributes: Ambitious self-starter with the ability to work under general direction. Ability to use sound judgment to escalate an issue to a higher level. Displays a methodical in approach to ticket resolution. Demonstrates ability to interact with a variety of stakeholders. Demonstrates required integrity to ensure excellent client service and retention. Good attention to detail and client focused. Strong and effective verbal and written communication skills. Ability to work in 24X7 shift structure, based on a defined roster as required. Academic Qualifications and Certifications: High School Certification or diploma or equivalent. Required Experience: Basic to moderate level years of experience Basic to moderate level experience level in the Technology Industry and Call Centre environment Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Team Lead, Managed Services Client Service Desk is an entry level subject matter expert, responsible for taking accountability for the operational management of a team of service desk employees (agents and / or administrators). This role ensures client satisfaction by managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. What you'll be doing Key Responsibilities: Responsible for managing a team of junior service desk agents and / or administrators. Ensures resource allocation, attendance, effective achievement of KPI’s and planning activities. Contributes to the process of managing tickets or calls logged at the service desk. Ensures all incidents which are logged, are accurately registered and categorized. Ensures the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process. Ensures ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it. Be expected to take ownership and resolve or further escalate escalated incidents. Checks incidents are fully resolved, and users and/or clients are satisfied and agree to close the related incident. Ensures relevant actions have been logged to enable tracking. Monitors the performance of the team and identifies any training/ coaching intervention required. Leads the discussion of the daily huddles and ensures performance-enhancement solutions are identified and implemented. Supports with identifying any gaps and shortcomings in the current processes, procedures, services and provide recommendations for improvement. Supports with monitoring backlog and uses escalation channels to get the right team involved in resolving tickets in a timely manner. Knowledge and Attributes: Some understanding of the vast range of IT operations and company service offerings Displays good levels of client engagement and service orientation. Demonstrates operational team management skills and ability to effectively manage the resources that report to them. Good collaboration skills and ability to interact professionally. Some understanding of project management principles Academic Qualifications and Certifications: Bachelor's degree or equivalent in information technology or related field. Relevant technical certifications preferred. ITIL v4 specialist certification and knowledge is required. Required Experience: Demonstrated relevant work experience gained in call center managed services/services delivery environment within a medium to large information technology environment. Entry level team management/leadership experience. Demonstrable experience leading a team of service desk agents preferably within a global technology organization. Workplace type : About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Solid understanding of the OSI or TCP/IP model Deep Hands on to understand the incident and troubleshooting skills with SLA. Understanding and hands-on of networking routing protocols (e.g., Static, BGP, OSPF) Understanding and hands-on of VLAN, HSRP, VRRP, STP, VTP, VSS, VLS and VPC802.11, QoS, Ether-Channel Deep hands-on experience Cisco catalyst and Nexus & Meraki devices Hands-on experience with monitoring, network diagnostic and network analytics tools Deep understanding and Hands-on of Checkpoint IPsec and Remote VPN, Checkpoint identity agent and troubleshooting skills Deep understanding on Windows NPS server, polices/exceptions, attributes, and event viewer log. Deep understanding on Checkpoint, Palo Alto, FortiGate firewal l e.g., Firewall Mode, Access Rules, HA, NAT-PAT, upgradation Deep understanding on Zscaler ZIA, ZCC, GRE tunnel troubleshooting, Web/DNS/Firewall insights Zscaler troubleshooting for URLs access, modification of PAC file. Good understanding and troubleshooting skills on Efficient IP - DDI solution (DNS/DHCP/IPAM) Good understanding and report creatin from Tufin tool and performing cleanup task from firewalls Good understanding and troubleshooting skills on Cloudi-Fi and Cisco umbrella for Guest Wi-Fi Solution Co-ordination with Vendors for incident and prepare RCA Understanding and hands-on Cisco & Meraki Wireless Hands-on on MS Visio and Microsoft word and Excel Basic understanding of IPS, IDS, firewall license Basic understanding of LAN topology e.g., Copper-Fiber Cable, Copper-SFP Module, Cascade, Switch Stack Basic understanding of WAN topology e.g., P2P, Ethernet Link, MPLS, VRF Total Experience Expected: 04-06 years

Lucid Fusion Search Specialist Req number: R4896 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a Lucid Fusion Search Specialist. This position will be full time and remote. Job Description What You’ll Do Team dedicated to support search solution powered by Lucidworks Fusion search platform.24*7 support team availability specifically for Priority 1 and 2 issues Team capable to take ownership, collaborate and work across multiple application stacks support team to resolve issues. Non-Core issues should be fixed by this team Core-Issues work with Lucidworks 24*7 support team through Zendesk What You'll Need Required: Experience: 4 to 10 years Lucidworks Fusion platform experts Experts in Incident and Problem management Require Level-2(L2) and Level-3(L3) Incident Management and Production Support for Search (powered by Lucidworks Fusion). Strong understanding of search technologies, including information retrieval, natural language processing, and relevance tuning. Strong communication skills with the ability to collaborate effectively with cross-functional teams. Experience with Agile development methodologies and tools (e.g., JIRA, Git). Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

We are seeking a highly skilled and experienced Network Security Engineer to join our team. The ideal candidate will have a strong background in network security, hands-on experience with advanced security tools, and the ability to design and enforce security policies. Responsibilities: Develop and implement network security policies and procedures. Monitor and analyze network traffic to identify and mitigate security threats. Perform regular security audits and vulnerability assessments. Respond to and investigate security incidents and breaches. Maintain and update firewall configurations and other security tools. Collaborate with IT teams to design secure network architectures. Provide guidance and mentorship to junior security engineers. Stay current with emerging cyber threats and security trends. Skills: Firewall management Palo-Alto, FortiGate, Checkpoint, ASA Routing and switching Network traffic analysis Virtual Private Network (VPN) technologies Cisco umbrella Meraki switch, WLC and AP. Good hands on troubleshooting experience with LAN and WAN SD-WAN Load-Balancer

Role: ServiceNow Developer Experience: 2 to 6 years Location: Greater Noida Notice Period: Immediate to 60 Days Platform Administration, Design, Development and implementation of ServiceNow ITSM Solution. ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset) Extensive hands-on experience of working with script-based ServiceNow components such as business rules, script includes, client scripts, UI pages, ServiceNow APIs, Workflows etc. Extensive experience of working with ServiceNow widgets and their application. - Experience on Service Portal, Angular JS. Strong experience in Integrations with 3rd party tools using (web services, SOAP, email, MID, etc). Maintain production system reliability through utilization of Change Management process. Hands-on experience working with relational databases Experience analyzing the issues, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices Strong understanding of ServiceNow Development Platform including, but not limited to, ITSM, CMDB, Asset Management, Change Management, Custom Development, etc. Responsible for the general support, administration, and maintenance of the ServiceNow platform and associated applications. Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests.. Responsible to develop, configure, and improve core and custom applications and work directly with end users to resolve support issues. Will have to create and configure business rules, UI policies, UI actions, client scripts, and ACLs etc. Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs. Performs routine maintenance to include performance monitoring and error identification/ remediation. Performs ServiceNow upgrade planning and execution.