105 Incident Jobs - Page 2

You will be responsible for implementing Global WD HSSE and Client strategic objectives within the Client account, ensuring operational relevance in your area of responsibility. Your role will involve managing and reducing operational risks by providing guidance on HSSE risk management, offering technical advice on relevant HSSE issues, and ensuring compliance with current legislation. You will also be tasked with identifying improvement opportunities, supporting incident and accident investigations, and implementing an effective HSSE communication plan. As a leader, you will be expected to foster a Culture of Safety across the Account, lead and develop the Account HSSE teams, and maintain relationships with key internal and external HSSE stakeholders. You will work towards achieving expected service levels, embedding JLL WD HSSE requirements, and establishing effective relationships with Account Teams, Client organizations, and 3rd party vendors. Your responsibilities will also include supporting the implementation and maintenance of JLL Regional HSSE operational controls, driving the development of best practice HSE training programs, and ensuring compliance with HSSE obligations and JLL's HSSE aspirations. Additionally, you will be involved in building and maintaining client relationships, developing strong relationships with clients" key representatives, and managing localized client meetings and feedback sessions. If you have direct reports, you will be expected to develop and lead a high-performing team, attract and retain talented employees, and align the team with client priorities and the account and HSSE functions" vision and strategy. You will focus on improving team performance through coaching and feedback, and ensure career and succession plans are structured for operational continuity. This role requires you to be proactive in understanding clients" changing priorities, creating standardized processes, and infrastructure to provide superior real estate and business solutions. You should demonstrate ingenuity in your daily activities and be committed to being a force for good in the communities around the client sites.,

Job Responsibilities - Investigate, document, and report on information security issues and emerging trends - Notify clients of incidents and required mitigation works - Understand logs from various sources like firewalls, IDS, Windows DC, Cisco appliances, AV and antimalware software, and email security - Fine-tune SIEM rules to reduce false positives and remove false negatives - Perform threat intel research and vulnerability analysis Required Skills and Experience - Experience: 5-7 years in roles related to information security or similar fields - Skills: Expertise in Cloudstrike, Proofpoint, LogRhythm, and Rapid 7 - Knowledge of ITIL disciplines like Incident, Problem, and Change Management

Position title: Team Lead Job Location: Bangalore Shift timing: 8:30AM 5:30PM Role and responsibilities Responsible for overall performance and management of the team assigned People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members Proactive communication with client, ensuring all client requirements are met and reports are submitted on time Set goals for team members and communicate it to the team Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines Management Reporting: - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time Actively work on skill development, engagement and retention of team members Responsible for upskilling and training the team members Provide regular feedback for performance Take necessary action including raising concern with stakeholders in case of performance or discipline related issues within the team Conduct regular 1-on-1 connects with team members Perform QC/QA checks for team members Liaison with other teams/departments Desired candidate profile Any graduate/Postgraduate with 2+ Yrs of experience as people manager or similar role with 4+ years of experience with LPO/Legal Services. Candidates with background of Document Review or e-Discovery or Contracts or Data Breach or Compliance are eligible to apply for this role. Excellent people management skills Passionate to drive business metrics – Productivity, Quality and other key deliverables Ability to priorities between multiple complex projects/timelines Excellent written and Verbal communication High level of positive attitude with good listening skills Good decision-making ability Ability to adapt to any process changes and work on different types of projects Good knowledge in Excel Ability to priorities between multiple complex projects/timelines Strong attention to detail and the ability to conduct root cause analysis Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred. Please refer to our Privacy Policy at UnitedLex for information, https://unitedlex.com/privacy-policy/ ”

Position title: Manager Job Location : Bangalore Shift timing: 8:30AM 5:30PM Role and responsibilities: Responsible for overall performance and management of the team assigned Responsible for 2-3 projects, concurrently People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members Proactive communication with client, ensuring all client requirements are met and reports are submitted on time Set goals for team members and communicate it to the team Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines Management Reporting: - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time Actively work on skill development, engagement and retention of team members Responsible for upskilling and training the team members Provide regular feedback for performance Take necessary action including raising concern with stakeholders in case of performance or discipline related issues within the team Conduct regular 1-on-1 connects with team members Perform QC/QA checks for team members Liaison with other teams/departments Desired candidate profile: Any graduate/Postgraduate with following experience grid: Mandatory experience in Incident Response (IR) Or Data Breach. Mandatory experience as people manager. Experience with LPO/Legal Services. Experience in planning and scoping the engagement, estimating the cost and time required to complete the project. Active involvement in forecasting the financial projections and budgeting the projects. Planning and setting eDiscovery process/workflow and quality control process to deliver quality work product. Excellent people management skills Passionate about driving business metrics Productivity, Quality, and other key deliverables. Ability to priorities between multiple complex projects/timelines. Excellent written and Verbal communication. High level of positive attitude with good listening skills. Good decision-making ability. Ability to adapt to any process changes and work on different types of projects. Good knowledge in Excel. Ability to priorities between multiple complex projects/timelines. Strong attention to detail and the ability to conduct root cause analysis. Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred. Knowledge and hands-on experience in breach notification and privacy laws around data breach scenarios is desirable but not must. Please refer to our Privacy Policy at UnitedLex for information, https://unitedlex.com/privacy-policy/

Role Proficiency: Under Manager's supervision effectively lead a small unit / shift / sub-team / customer engagement within a large Shared Services team in the delivery of cyber security monitoring and triage activities for our global customers. This role is in the management stream and envisages growth in management rather than the technology space. Outcomes: Under the supervision of the Manager effectively Lead a small SOC team (unit / shift / sub-team / small customer engagement) Under supervision of the manager responsible for delivery of SOC services by the team per SLA. Responsible for performance of activities by the team that have been defined by the manager from a contractual and regulatory perspective. Responsible for the quality of deliverables of the team Under supervision of manager ensure a well administered team / engagement. Under supervision of the manager responsible for customer communication and stakeholder management. Ensure team adherence to Information Security policies as defined by the company and customer. Measures of Outcomes: Team adherence to SLA as agreed with the customer. Innovation Case Studies and value delivered to customer / Cyberproof. Productivity (Number of s and incidents addressed) Quality - percent of tickets that meet quality norms Adherence to process - Nil NC during audits Evidence of skill development including training and certification etc. Outputs Expected: Team Administration and Management: Under supervision of the manager ensure that a balanced team is available; providing defined services Responsible for administrative aspects like shift roster and attendance on-call related allowances etc. Delivery Management: Supervision of the shift period / team such that cyber security s from the SIEM and multiple sources are dealt with by the shift / team within SLAs For the responsible team unit ensure delivery required quality standards. Under supervision of the manager define and implement new processes or changes to existing processes. Communicate and escalate per defined process. Reporting: Generation of required reports management information and analytics. Team Competence Management: Mentor junior team members whenever possible Identify training needs of the team. Under supervision of manager define and implement Training plans. Continuous Improvement: Ensure activities like quality checks reviews etc are performed to ensure the team is performing with required standards. Under supervision of the manager set benchmarks for a high-performance organisation Make sure that audits go smoothly; responsible for closure of audit findings and performance improvement plans Ensure continuous improvement in the team in areas of delivery quality operational efficiency innovation and optimization etc. Ensure Continuous learning Skill Examples: Proficiency in people and stake-holder management. Ability to manage and lead a smaller / less complex teams. Ability to inspire. Ability to interface with the customers and specialist teams on these topics. Proficient in operations / project management. Understanding of relevant frameworks in cyber security SOC IT Infrastructure etc. Exposure to ISMS Quality and BCP processes and frameworks. Excellent oral and written communication skills. Possess unimpeachable personal and professional integrity. Individuals will be required to submit to a background check. Knowledge Examples: 5+ Years overall experience in SOC / IT Infrastructure. A minimum of 2 years' experience delivering SOC services to external customers (preferably in global organizations). University Degree in Cyber Security (no back papers) / Bachelor's in Engineering or Science with training in cyber security Sound understanding of relevant tools related to SOC like SIEM EDR Ticket Management etc. Highly Proficient in Cybersecurity Incident Management process. Sound understanding of cyber security s and incidents. Intermediate understanding of enterprise IT Infrastructure including Networks Firewalls OS Databases Web Applications etc. Understanding of ISMS principles and guidelines. Relevant frameworks (e.g. ISO27001) Desirable - Training / Certification in relevant processes / frameworks related to operations / project / cyber security etc. Additional Comments: Zscaler Solution Design, Planning, and Implementation Configuration Optimizations Network design consulting for the Compass Markets Fortinet firewall support for the SCCM, AD, POC and upgrades Europe and NA team Zscaler ops support during the NA and EU working hours. Zscaler deployment on the Mobile and POS devices. Required Skills Zscaler,Network,sccm

As a Support Engineer, you will be responsible for resolving incidents and service requests within the agreed Service Level Agreements (SLAs). You will work closely with internal teams, customers, and vendors to ensure timely issue resolution and effective service delivery. You will follow ITIL best practices, adhere to organizational processes, and participate in proactive initiatives to improve service quality. Key Responsibilities: Incident & Service Request Management: Resolve L1 incidents and service requests within agreed SLAs. Understand priority and severity of issues based on ITIL practices and customer agreements. Analyze repetitive s to identify high-ticket-generating Configuration Items (CIs). Follow runbook troubleshooting steps and contribute to runbook updates for continuous improvement. Ticket Management & Escalation: Escalate unresolved tickets within the organization or to customer peers as per SLA guidelines. Understand the Operational Level Agreement (OLA) between delivery layers (L1, L2, L3) and route tickets accordingly. Ensure timely follow-up on tickets, managing ticket backlogs and ensuring resolutions within agreed timelines. Ensure effective communication with respective teams and customers, based on defined processes. Collaboration & Stakeholder Management: Collaborate with different delivery towers to resolve tickets within SLA. Document and share learnings for self-reference and knowledge sharing. Participate in team and organizational-wide initiatives to improve service delivery. Lead customer and vendor calls, organize meetings with stakeholders, and actively contribute to Root Cause Analysis (RCA) meetings. Software Installation & Configuration: Install and configure software, tools, and patches as required to ensure the smooth running of customer environments. Process Adherence: Follow and adhere to organizational and customer-defined processes. Consult with mentors or senior team members when in doubt or when process clarification is needed. Abide by company policies, business conduct standards, and best practices. Training & Development: Complete all mandatory training requirements on time, as defined by the organization and customer. Provide on-the-job training and mentorship for new team members. Set personal performance goals and actively seek continuous feedback from peers and managers. Performance Management: Regularly update FAST Goals in NorthStar and track progress. Set goals for mentees and provide constructive feedback for their development. Assist new team members in understanding customer environments and expectations. Required Skills and Knowledge: Technical Skills: Understanding of customer infrastructure and the ability to correlate system failures. Ability to use ITIL practices for incident and service request management. Familiarity with common troubleshooting steps and runbook usage. Communication Skills: Strong communication skills to lead customer/vendor calls, meetings, and collaborate effectively with cross-functional teams. Collaboration & Stakeholder Management: Ability to work across multiple teams, driving timely resolutions and sharing knowledge. Problem Solving: Analytical mindset with the ability to resolve incidents and provide solutions within SLA. Customer Focus: Strong focus on meeting customer needs and delivering high-quality service. Desired Qualifications: Basic understanding of ITIL practices and frameworks. Prior experience in L1 or similar technical support roles. Familiarity with ticketing tools and service management platforms. Additional Requirements: Ability to adapt to a fast-paced work environment and meet deadlines. Willingness to participate in continuous learning and skill development. Required Skills Service Desk, Active directory, ITIL

Join us as a Salesforce Support Analyst at Barclays, where you will play a crucial role in shaping the future of our digital landscape. Your main responsibility will be to leverage cutting-edge technology to enhance our digital offerings and ensure exceptional customer experiences. Working alongside a team of engineers, business analysts, and stakeholders, you will analyze complex technical issues and provide high-quality solutions to meet business requirements. As a Salesforce Support Analyst, your key responsibilities will include: - Utilizing Salesforce Administrator skills to optimize system performance - Hands-on experience with Platform as a Service (PaaS / aPaaS) and Cloud technologies - Proficiency in UNIX/LINUX and Oracle DBA knowledge - Managing incidents, problems, and changes effectively to maintain system integrity Additionally, highly valued skills for this role include: - ITIL qualification or experience in IT application support - Familiarity with Event Management Monitoring tools such as AppDynamics, Elastic (ESaaS), and Kibana - Previous exposure to Salesforce in various capacities (end user, administrator, developer) You will be evaluated on critical skills essential for success in this role, including risk management, change implementation, business acumen, strategic thinking, and digital and technological proficiency. This position is based in Pune. **Purpose of the role:** The primary objective of this role is to ensure the continuous monitoring and maintenance of the bank's critical technology infrastructure, resolving complex technical issues promptly to minimize disruptions to operations. **Accountabilities:** - Provide technical support for service management to address complex issues for specific clients or groups of clients - Execute preventative maintenance tasks on hardware and software, leveraging monitoring tools to identify and resolve potential issues - Maintain a knowledge base with detailed documentation for future reference and knowledge sharing - Analyze system logs and user reports to identify root causes of technical issues and provide effective resolutions - Enhance automation, monitoring, capacity management, and business continuity processes - Identify and mitigate potential service risks and issues proactively - Assess support activities and implement automation for stability and efficiency improvements **Analyst Expectations:** - Perform activities with high standards and drive continuous improvement - Demonstrate in-depth technical knowledge and experience in the assigned area - Lead and supervise a team, guiding professional development and coordinating resources - Partner with other functions and business areas to achieve objectives - Take ownership of operational results and escalate policy breaches as needed - Influence decision-making within the expertise area and manage risks effectively - Develop an understanding of how own sub-function integrates with overall function - Resolve problems using technical expertise and guide team members effectively - Act as a contact point for stakeholders and build external network contacts All colleagues are expected to embody the Barclays Values and Mindset, showcasing respect, integrity, service, excellence, stewardship, empowerment, challenge, and drive in their daily actions.,

Experience: 6+ Years Location: PAN India Service Provider will be responsible for providing the following support including, for instance: Zscaler Administration of Zscaler internet access portal, client portals Policy management includes but not limited to Internet (URL), Cloud app control, Browser isolation, client/agent configurations, Internet bypass, PAC and SSL policy. Change Management – Whitelist, blacklist, Client configurations and policy configurations. Incident management – Troubleshooting internet access, Zscaler incidents including agent side issues. Platform service requests – Less common service tasks focused on the underlying platform and include tasks such as integration with new IDP. Vendor escalations and engagement. Agent software maintenance – upgrades, patches, and rollout Please fill the forms on below link if you are interested for this role. https://forms.cloud.microsoft/r/uFUZ6pV5XC

JD: 2+ Years of Industry experience, daily hands-on activities of the incident response and analysis. Must be good in managing Incident Responses. Good understanding of cybersecurity concepts, threat types, and attack vectors. Familiarity with SIEM tools (e.g., Splunk, QRadar), firewalls, and endpoint protection. Knowledge of TCP/IP, DNS, HTTP, and other networking protocols. Strong analytical and communication skills. Willingness to work in rotational shifts, including nights and weekends. Monitor security alerts and events from SIEM, IDS/IPS, antivirus, and other security tools. Perform initial triage of security incidents to assess severity and potential impact. Escalate confirmed incidents to L2 analysts with relevant context and evidence. Assist in gathering logs, screenshots, and other artifacts for incident documentation. Follow predefined playbooks and standard operating procedures (SOPs) for incident handling. Maintain accurate and timely records of all incident-related activities. Support evidence collection and ensure logs are preserved for further analysis. Coordinate with internal IT teams for basic containment actions (e.g., isolating endpoints). Participate in shift-based operations to ensure 24x7 monitoring coverage. Role & responsibilities Preferred candidate profile 2+ Years of Industry experience, daily hands-on activities of the incident response and analysis. Must be good in managing Incident Responses. Good understanding of cybersecurity concepts, threat types, and attack vectors. Familiarity with SIEM tools (e.g., Splunk, QRadar), firewalls, and endpoint protection. Please fill below forms if you are interested for the same https://forms.cloud.microsoft/r/v0S2BXfWim

About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : BMC Remedy Developer Qualification : BE / B.tech Relevant Experience : 4+ Years Must Have Skills : Configuring and customizing components of ARS, ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB. • Managing CMDB data model and Asset • Provide technical support of the Remedy Suite including, CMDB, Asset Management, Incident/Problem/Change management within the production, test and development environments. • Ability to troubleshoot applications at the workflow and database level • Experience of Asset Management • Create and/or update Remedy documentation to comply with software lifecycle methodologies • Integration of Remedy with other systems using webservice, REST and APIs. • Must have experience with direct database query technologies. Good to Have Skills : Ability to troubleshoot applications at the workflow and database level Managing CMDB data model and Asset Roles and Responsibilities : Your future duties and responsibilities Education and skills • Bachelors Degree and 4 or more years of BMC Remedy Development experience • Strong troubleshooting skills • BMC Remedy product line experience across all modules (ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP, DWPA, Dashboard/Smart Reporting, SSO) • Experience with integration methodologies like REST, Web Services etc. • Experience of working on various Operating Systems, and Databases • Experience of working in latest Remedy versions on Helix. • Exposure to agile methodology and tools. Technical skills • Knowledge of BMC Remedy ARS. Location : Chennai CTC Range : As per market standards Notice period : Immediate Shift Timing : General Shift Mode of Interview : Virtual Mode of Work : Work from office Bhuvaneshwari S Senior Specialist Black and White outsourcing Pvt Ltd Bangalore, Karnataka,INDIA. bhuvaneshwari@blackwhite.in | www.blackwhite.in

Position Overview We are seeking a dedicated and skilled individual to join our team as a Service Desk professional. This role is pivotal in ensuring that our IT services run smoothly and efficiently, providing exceptional support to our users. The ideal candidate will possess a strong background in incident and service request management, with a focus on delivering high-quality customer service. This position is based in Noida and offers a competitive annual salary of 3,50,000 . Key Responsibilities As a Service Desk professional, you will be responsible for: Managing and resolving incidents and service requests in a timely manner. Utilizing ticketing software to track and document all interactions and resolutions. Setting priorities for incoming requests based on urgency and impact. Providing support for operating systems, particularly Windows , and applications such as Outlook . Conducting troubleshooting to identify and resolve technical issues. Collaborating with other IT teams to escalate and resolve complex issues. Maintaining a high level of customer satisfaction through effective communication and problem-solving. Participating in continuous improvement initiatives to enhance service delivery. Qualifications The ideal candidate will possess the following qualifications: A minimum of 2 to 4 years of experience in a service desk or technical support role. Proficiency in incident and service request management. Experience with ticketing tools and software. Strong troubleshooting skills and a solid understanding of operating systems and applications. Excellent communication and interpersonal skills. Ability to work effectively in a rotating schedule and on-site environment. Strong organizational skills and the ability to manage multiple tasks simultaneously. We are looking to fill 3 positions for this role. If you are passionate about providing exceptional service and have the skills we are looking for, we encourage you to apply and become a part of our dynamic team!

Role & responsibilities Regional Ownership : Act as the SPOC for all infra/workplace-related topics, working closely with Regional Workplace Leads to ensure alignment with regional business needs and compliance requirements. Cross-Product Delivery : Ensure consistent service quality across various infra/workplace product areas. Operational Excellence & Support : Monitor workplace service performance and collaborate with local teams, product teams, or beyond to resolve issues, enhance user experience, and optimize service availability. Continuous Improvement & Innovation : Drive the enhancement of workplace technologies, improve user experience, and increase efficiency through automation Workplace Transformation : Lead workplace transformation initiatives, such as the AVC Cloud project, for the assigned region. Inventory Management : Oversee workplace-related inventory management within the region. Escalation Management : Handle escalations related to infra/workplace services within the region, ensuring timely resolution GSS-Agnostic Collaboration : Engage with other IF&IS services on workplace-related topics, such as AGN Wi-Fi, to ensure seamless integration and functionality. Financial Review : Maintain a full understanding of all global services offered to the region, review monthly charges, and investigate any unknown charges. Cost Optimization : Proactively identify cost optimization and savings opportunities by analyzing service delivery processes and implementing efficient practices. Incident and Complaint Review : Conduct detailed reviews of incidents to identify recurring problems; review customer complaints and escalations to proactively improve the service experience. Administrative & Compliance Requirements : Ensure all activities comply with regional and organizational compliance standards. Maintain alignment with global blueprints and organizational policies. Adhere to security, compliance, and risk management protocols. Preferred candidate profile Knowledge of workplace technologies and infrastructure management. Familiarity with automation tools and techniques for enhancing efficiency. Understanding of inventory management and escalation processes. Experience with integration and functionality of IF&IS services. Strong leadership and communication skills. Ability to manage regional business needs and compliance requirements. Proficiency in service quality management and operational excellence. Experience in driving workplace transformation initiatives. Financial acumen to review and understand service charges and identify savings opportunities. Bachelor's degree in Information Technology, Business Administration, or a related field. Minimum of 3-5 years of experience in workplace or infrastructure service management. Experience in regional management and collaboration with cross-functional teams. Proven track record in driving continuous improvement and innovation in workplace technologies.

Hiring an OpenShift L3 Support Engineer with 6+ years of experience for 24x7 onsite support in Noida. Role involves full lifecycle OpenShift cluster management, CI/CD, monitoring, patching, and RCA delivery. Required Candidate profile Experienced OpenShift L3 Engineer with 6+ years in container management, CI/CD, monitoring (Zabbix/Grafana), patching, and RCA reporting. OCP certified and available for 24x7 onsite support in Noida.

Looking for an OpenShift L2 Support Engineer with 4–6 years of experience for onsite support in Noida/Delhi. Must manage OpenShift clusters, container lifecycle, CI/CD, monitoring, patching, and incident resolution in a 24x7 setup. Required Candidate profile Experienced L2 Support Engineer with 4–6 years in OpenShift container platform, CI/CD pipelines, monitoring, OS patching, IAM, and troubleshooting. Available for 24x7 onsite support in Noida/Delhi.

What Youll Do Lead end-to-end technical setup and configuration for enterprise customers. Provide ongoing technical support to ensure smooth operations and customer satisfaction. Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions. Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios. Handle technical queries, including API-related requests, and track resolution progress. Partner with Customer Success teams across regions to align on customer needs and goals. Participate in team meetings to ensure consistent customer support and shared success strategies. Work with Operations, Engineering, and Product Marketing teams to stay updated on platform changes. Communicate platform updates and relevant changes effectively to enterprise clients. Who We're Looking For 3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technology Experience working with clients, product, ops, and engineering teamswith the ability to break down complex concepts to non-technical stakeholders Ability to prioritize, multi-task, and perform effectively under pressure Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation Ability to grasp customers needs and suggest timely solutions Executive level interpersonal, project management, communication, and problem-solving skills Excellent written and verbal communication and presentation skill. Regards Saloni 6398630632

Roles and Responsibilities Team Member supporting NOC operations for continuous monitoring of Global IT Infrastructure (24x7) and services. Proactive alerting and notifying stake holders during critical incidents and escalations. Contributing towards ensuring IT uptime, and documentation. Validating for desired performance and health status of all monitoring tools deployed in NOC Generating reports related to availability, performance and capacity bottle necks at desired intervals as per operational requirements and on need basis. Logging of incidents and events based on appropriate categories using ticketing tool and assigning it to the appropriate stake holders for resolution Notifying incidents events using appropriate communication channels Provide appropriate inputs to stake holders during Major incidents Participate in all review forums to enhance process and procedure involving NOC operations Technical Skills Knowledge of common monitoring tools and ability to interpret their metrics and ITSM tool Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc. and devices routers, palo alto, checkpoint etc. Knowledge in routing, switching and TCP/IP troubleshooting techniques. Basic knowledge of the OSI model, diagnostic skills. Knowledge of Linux , Windows, command line and system diagnostics Total Experience Expected: 01-02 years

As a Senior/Senior Principal Support Engineer - EBS Apps Developer within the Customer Success Services (CSS) team at Oracle, you will be joining a group of highly skilled technical experts who support over 6,000 companies globally. Your role will involve building and maintaining technical landscapes for clients through tailored support services. The ideal candidate should possess strong technical knowledge in Oracle applications, SQL, PL-SQL, and OAF, XML, Oracle Forms and Reports, among others. Additionally, experience in Oracle Fusion and Oracle On-Premise Applications, integration web services, and Oracle Cloud is required. Your responsibilities will include developing technical solutions to meet business requirements, resolving key issues related to code change requirements and bug fixes, and supporting Oracle ERP products and services. You will also design and build OTBI and BIP reports, configure Alerts using Bursting, and collaborate with functional teams to understand reporting needs. Furthermore, you will maintain and optimize Oracle Fusion SaaS solutions, provide support for existing BI reports, and ensure compliance with Oracle Fusion best practices. The ideal candidate should have a minimum of 10 years of relevant experience, excellent problem-solving and troubleshooting skills, and the ability to work effectively in a team. Strong communication and teamwork skills, self-driven and result-oriented mindset, and the ability to keep track of schedules are essential for this role. You should also be willing to work 24x7 on-call and travel onsite to customers as needed. In addition to technical capabilities, the ideal candidate should be able to work independently on CEMLI objects, investigate, analyze, design, and develop solutions for enhancements/developments related to CEMLIs, and lead the support team in Incident and Problem Management. Understanding customer requirements, having hands-on knowledge of Oracle EBS R12 and Fusion/SaaS modules, and good knowledge of business processes and application setups are also important qualifications for this role. If you are passionate about problem-solving, enthusiastic about learning cutting-edge technologies, and customer-centric, this role offers a professional context where you can constantly develop yourself and be in touch with innovative technologies in on-prem and cloud environments. Join us at Oracle and be part of a global team committed to empowering innovation and inclusivity in the workplace.,

About the Role We are seeking a Level 2 Engineer to support Zscaler and Zero Trust Networking BAU operations and device management. The candidate will be responsible for monitoring, troubleshooting, and ensuring optimal performance of Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Zero Trust security solutions across the enterprise network. Proficiency in managing Change and Incident processes is essential. The candidate must be prepared to work in a 24/7 shift environment. Key Responsibilities BAU Operations & Monitoring: Monitor Zscaler dashboards and alerts for security threats, policy violations, and connectivity issues. Perform initial triage, troubleshooting, and escalation of Zscaler-related incidents. Support the implementation, maintenance, and fine-tuning of Zscaler security policies. Collaborate with L1 teams to resolve common issues and escalate complex problems to L3 teams. Device Management & Zero Trust Security: Manage and troubleshoot Zscaler Client Connector (ZCC) agent deployment, updates, and health status. Assist in configuring ZIA and ZPA policies, firewall rules, and URL filtering to ensure secure and compliant access. Ensure seamless connectivity between users, applications, and cloud services in a Zero Trust model. Support VPN-less secure access to corporate applications using Zero Trust principles. Incident & Problem Management: Investigate and resolve Zscaler agent, policy enforcement, and authentication issues. Work on Root Cause Analysis (RCA) for recurring connectivity and performance issues. Escalate unresolved issues to L3 engineers and collaborate with vendor support teams. Security & Compliance: Ensure compliance with Zero Trust security policies, best practices, and enterprise security standards. Assist in policy reviews and security audits for Zscaler environments. Support the integration of Zscaler logs with SIEM solutions for advanced threat monitoring. Documentation & Reporting: Maintain operational documentation, including troubleshooting steps, SOPs, and policy configurations. Generate reports on Zscaler performance, incident resolution trends, and policy enforcement statistic Basic Qualifications BE / B'Tech / MCA / MSC + 2-5 years' experience Zscaler Certified Cloud Professional (ZCCP-IA / ZCCP-PA) or Zscaler Certified Cloud Administrator (ZCCA) (preferred). ITIL Foundation Certification (preferred). 2+ years of experience in Zscaler, Zero Trust Networking, and cloud security operations. Hands-on experience with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA). Understanding of Zero Trust security models and principles. Familiarity with proxy configurations, SSL inspection, and firewall policy management. Basic scripting knowledge (PowerShell, Python, Bash) for automation (preferred). Preferred Qualifications ITIL Foundation. Excellent communication and teamwork abilities Has an experience of working with multiple clients and deployment

Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with Log details of all incidents and problems utilizing standard reporting methods. Provide first-line fixes, utilize relevant procedures, or escalate problems. Use supplied checklists and ensure that problems highlighted are followed up. Maintain procedures compliant with ITIL, the company’s quality management system Log all calls in the Service Desk Call Logging system Strong Knowledge of Computer, IT infrastructure, Printers, Ms-office products and networks, and their components Escalate tickets to L2 and L3 as appropriate and follow up for the resolution Experience in handling international clients. Project Description Provide support on the first line of the help desk to the external customer assisting users with hardware and software problems via phone, email, and chat within the time specified by the agreed service levels. Mandatory Skills : Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc. Excellent communication skills (written & verbal) Language - English & French Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. Identify and diagnose issues and problems Categorize and record reported queries and provide solutions Advise users on the appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advice and support Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement. Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams. Good to Have: Language - German/ Spanish, Portuguese Additional Information (Travel & Shift, etc.) Willing to work from the office premises. Flexible & Open to work in 24*7 environment. Total Experience Expected: 02-04 years

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Service Management Specialist – IPC at Kyndryl. Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Service Management Specialist – IPC, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day. A Service Management Specialist – IPC combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care. You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors. You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored! Key Responsibilities include: Incident Management: Coordinate and drive resolution of major and high-priority incidents. Ensure timely communication and updates to stakeholders during incidents. Monitor incident queues and ensure SLA adherence. Perform trend analysis for recurring incidents. Problem Management: Conduct root cause analysis (RCA) for critical incidents. Initiate and manage Problem records through to resolution. Work with technical teams to define permanent fixes and preventive measures. Track known errors and ensure knowledge base updates. Change Management: Evaluate, review, and coordinate Change Requests (CRs). Conduct Change Advisory Board (CAB) meetings. Ensure change documentation is complete and risk assessments are performed. Monitor change success rate and adherence to the change calendar. Process Governance & Reporting: Ensure compliance with IPC policies and procedures. Identify process improvement opportunities. Prepare and share regular reports on IPC metrics (KPIs, trends, etc.). Train teams and provide guidance on process adherence. Your future at Kyndryl This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles. Who You Are Job Qualifications You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Strong understanding of ITIL processes, especially IPC. Hands-on experience with ITSM tools (e.g., ServiceNow). Ability to analyze data and generate actionable insights. Strong documentation and stakeholder communication skills. Experience in driving root cause analysis and continuous improvement. Capable of handling bridge calls and crisis coordination. 4 to 6 years in an ITSM/Service Management role. Experience in managing IPC processes in a mid-to-large scale enterprise. Exposure to managing IT services in an ITIL-based environment. Bachelor's Degree. Preferred Skills and Experience ITIL v3/v4 Foundation (mandatory) Intermediate ITIL Certifications (Service Operation / CSI) – an advantage Any additional certification in Problem or Change Management (preferred) Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Role Description The Service Desk Engineer will serve as the primary point of contact for users facing IT issues, providing 24/7 support. This role involves diagnosing and resolving technical problems, delivering prompt customer assistance, and ensuring adherence to service quality standards. The engineer will utilize various tools to manage tickets, document resolutions, and consistently strive to maintain high user satisfaction. Key Skills & Competencies Open to work in 24*7 shift environment. Receive, log, categorize and manage technical requests from the users via telephone, email, or a helpdesk system. Monitoring alerts - Performance, health, and security of computing systems, networks, and services to ensure they operate efficiently and securely (Performance Monitoring, Health and Availability Monitoring, Security Monitoring, Network Monitoring, Application Monitoring, Log Analysis, Alerting and Notification). Provide first-level resolutions to customer issue and promptly escalate unresolved queries to the next level of support. Take ownership of severity incidents and service requests ensuring response time, resolution, coordination, and resolution with the appropriate business teams. Manage and log all service requests (SR) from users via various channels (phone, email, portal). Categorize and prioritize service requests based on predefined criteria as per defined SLAs. Provide first-line investigation and diagnosis. Resolve those issues upon first contact when possible or escalate to higher-level support when necessary. Ensuring all faults are progressed & cleared within SLA as per defined targets and CSAT. Monitor the performance of IT services and contribute to reports on service desk performance and user satisfaction. Identify recurring problems and contribute to their resolution. Suggest improvements to the service desk process. Key Skills and Competencies Familiar with working on Windows, Linux, Networking & Cloud technologies. Good command in Microsoft Excel and PowerPoint for reporting and presentations. Excellent English communication and customer handling skills. Proficiency in IT Service Management tools. Knowledge of ITIL practices and methodologies. Experience 4 Yrs. – 6 Yrs. Qualifications B. Tech (Electronics, IT, or CS) Preferred, BCA or MCA

Specialist Development (Archer Developer) Archer Developer along with Administrator Job Description: Key responsibilities: Provide Subject Matter Expert (SME) knowledge for the continued development of Archer and its day-to-day activities Assist with the architecture and design of solutions within Archer to either expand upon core applications or develop on-demand applications to meet client requirements Perform Impact Analysis on proposed changes and vendor platform upgrades Configure and deploy packages, patches, releases in multiple environments Contribute to project plans, estimations and status updates Identify gaps and issues, develop and maintain processes that address and resolve them, (and be sure to communicate/alert stakeholders as needed) Proactively put forward ideas that speak to project objectives (e.g. development, testing solutions, and tools) Apply and share technical expertise during incident management life cycle (e.g. analyzes reports and outages, perform impact assessments, facilitate stakeholder communication) Ensure Sun Life Information Security Policies and GCC are complied to in any solution. Key Experience: A degree in Computer Science, related technology degree, or equivalent experience. Minimum 5 to 7 years of overall IT experience. Archer Certified Administrator Expert University Degree or College Diploma in a related discipline 3+ year experience as a full-time dedicated Archer system administrator 5-7 years of progressive information technology experience with full application development life cycle and systems integration experience Experience with web API development and Archer APIs Experience with JavaScript Knowledge of SQL Experience with system performance analysis and testing Familiar with FTP/SFTP network protocols Proficient with the ITIL framework and processes such as Change, Incident, Problem, Release, and Configuration Management Understanding of Agile Methodologies Experience with DevOps Tools (Git, BitBucket, TFS, Gradle, Jenkins Excellent verbal and written communications skills

Position: IT Support Lead Experience: 5 - 10 years of experience in application support, with at least 2+ years in a technical leadership or team lead role. Proven track record of resolving L2/L3-level issues in enterprise environments. Technical Skills Strong debugging experience with Java , JavaScript , and web-based applications. Proficiency in SQL and Oracle , including query optimization, indexing, and stored procedures. Hands-on experience with monitoring/logging tools: AppDynamics , ELK , Splunk , Dynatrace , DataDog . Solid understanding of application infrastructure, APIs, and network basics. Exposure to DevOps pipelines , version control systems (Git), and deployment automation is beneficial.

Interested candidates can apply on the below job link: https://kyndryl.wd5.myworkdayjobs.com/KyndrylProfessionalCareers/job/Bangalore-Karnataka-India/Service-Coordinator_R-31049-1 Can send in applications to apeksha.patil@kyndryl.com Service Coordinator Job Description Summary Coordinates, diagnoses and troubleshoots incoming employee calls to provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. Job Description Join Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, you'll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you wont find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. At Kyndryl, you'll have the opportunity to work with other IT teams, end-users, and stakeholders across the organization to ensure that service delivery is aligned with the needs and expectations of the business. As a part of our team, you'll be instrumental in documenting and updating service management procedures and workflows, monitoring and reporting on service level agreements (SLAs), and ensuring that our ITSM systems are maintained and updated to support efficient and effective service delivery. The position is with the Infrastructure Services business of "Kyndryl". This business unit supports client IT Infrastructure (Servers, Networks, Info Sec, Service Management etc.) Responsibilities include Accountable for effective management of Service Support (Incident, Problem, Change Management) processes and compliance of the processes in BAU. Functional responsibility of the Service Support team. Accountability for audibility of the documented Incident, problem and change process. Deploying the documented process, including education of process users during deployment. Ensuring improvements to the process through required service improvements plans. Assisting in resolution of process exceptions that arise during normal day-to-day process activities as requested. Monitoring regular process measurements. Address and analyse negative trends that impact effectiveness or efficiency of the IPC processes. Ensuring appropriate issue records are opened to address negative trends that are associated with specific operational areas or functions. Ensuring ongoing education is provided to process users when requested or when circumstances indicate that education would improve process execution. Performing post-resolution incident reviews and evaluating the effectiveness of incident resolution. Orchestrate Incident Recovery by driving Incident Bridge. Consolidating an integrated resolution plan when multiple competencies/Business Units are engaged. Acting as coordinator for multiService Provider for Severity 1 Incidents/Major Incident Determining the impact and urgency of an incident and assigns priority. Creates a resolution plan outlining actions to resolve and recover incident. Responsibilities to Resolve, Recover and Close. Determines most appropriate approach to be used in resolving and recovering incident. Invokes Problem Management process where further investigation into root cause is required. Communicates status to client of High priority incident throughout the Incident Lifecyle, as per communication plan. You'll be responsible for managing Service Support processes , including Incident, Problem, and Change Management, and ensuring compliance with these processes. You'll also be responsible for driving process improvements through service improvement plans, monitoring regular process measurements, addressing negative trends that impact effectiveness or efficiency of the IPC processes, and ensuring that ongoing education is provided to process users when requested or when circumstances indicate that education would improve process execution. As a Service Coordinator at Kyndryl, you'll perform post-resolution incident reviews and evaluate the effectiveness of incident resolution. You'll also be the orchestrator for incident recovery by driving the incident bridge and consolidating an integrated resolution plan when multiple competencies or business units are engaged. With your expertise in IT services, you'll invoke problem management processes where further investigation into root cause is required and communicate the status of high-priority incidents to customers throughout the incident lifecycle, as per the communication plan. If you're a passionate problem-solver with a drive to deliver the best possible IT services, then this is the perfect opportunity for you. Come join us at Kyndryl and let's work together to create innovative and progressive technical solutions for our customers and our communities. Job Qualifications You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise At least 7-10 years of experience in Incident, Problem & Change Management. Experience in stakeholder management and vendor coordination is required. Graduate degree or equivalent qualification in Computer Science, Electronics & telecommunication. Proficient in using MS Office tools. ITIL v3/4 (Inter/Expert) . Good understanding of infrastructure technologies. Preferred Technical and Professional Experience ITIL certified Good understanding and hands-on on Service Management (Incident ,Problem and Change).

We are looking for a skilled and detail-oriented QA Executive to join our team. The candidate will be responsible for ensuring the quality and regulatory compliance of medical devices in line with EU MDR 2017/745 and Indian Medical Device Rules (IMDR). This role involves preparing, reviewing, and updating key technical and regulatory documentation and supporting post-market surveillance activities. Roles & Responsibilities Preparation, review, and updating of Technical Files as per EU MDR 2017/745 and Device Master Files (DMF) as per IMDR . Maintenance of General Safety and Performance Requirements (GSPR) documentation in compliance with applicable guidelines. Preparation of Risk Management Plans and Reports as per ISO 14971 and other applicable standards. Development and review of Clinical Evaluation Protocols and Reports (CEP/CER) as per MDR/IMDR guidelines. Preparation and maintenance of Post-Market Surveillance (PMS) , Post-Market Clinical Follow-up (PMCF) , and Periodic Safety Update Reports (PSUR) . Documentation of Design and Development activities, ensuring alignment with regulatory and internal design control requirements. Drafting and reviewing Usability Engineering Protocols and Reports in compliance with ISO 62366. Monitoring, tracking, trending, and reporting of all reportable events , including serious/adverse incidents and field safety corrective actions (FSCA) . Keeping up to date with current national and international regulations, standards, and best practices relevant to the medical device industry. Ensure proper handover of responsibilities to designated personnel during absence. Desired Candidate Profile Prior experience in quality assurance or regulatory affairs for medical devices. In-depth understanding of EU MDR 2017/745 , IMDR , and related standards (e.g., ISO 13485, ISO 14971, ISO 62366). Strong documentation and review skills. Attention to detail with good organizational and analytical abilities. Effective communication skills and the ability to work independently as well as in a cross-functional team.