Home
Jobs
Companies
Resume

81 Incident Jobs - Page 2

Filter
Filter Interviews
Min: 0 years
Max: 25 years
Min: ₹0
Max: ₹10000000
Setup a job Alert
JobPe aggregates results for easy application access, but you actually apply on the job portal directly.

2 - 4 years

2 - 3 Lacs

Bengaluru

Remote

Naukri logo

* DO NOT APPLY ON NAUKRI * NO FRESHERS - No Career Gaps 2 - 4 yrs Exp in Incident Management - ACK Tickets - Manage Tickect - Manage Field Engineers - Manage Inventory - Manage Client Communication . HR - Sanjay / Shilpa WhatsApp CV - 888-464-3032 . Required Candidate profile Permanent WFH 2+ yrs exp in Incident Management Excellent Written English * Laptop + Wi-Fi 6-Day Work - Day Shift Rotational w/off HR Sanjay / Dharini For fast processing WhatsApp CV - 888-464-3032 Perks and benefits . Permanent WFH - Work from anywhere in India!! .

Posted 1 month ago

Apply

2 - 4 years

2 - 3 Lacs

Pune

Remote

Naukri logo

* DO NOT APPLY ON NAUKRI * NO FRESHERS - No Career Gaps 2 - 4 yrs Exp in Incident Management - ACK Tickets - Manage Tickect - Manage Field Engineers - Manage Inventory - Manage Client Communication . HR - Sanjay / Shilpa WhatsApp CV - 888-464-3032 . Required Candidate profile Permanent WFH 2+ yrs exp in Incident Management Excellent Written English * Laptop + Wi-Fi 6-Day Work - Day Shift Rotational w/off HR Sanjay / Dharini For fast processing WhatsApp CV - 888-464-3032 Perks and benefits . Permanent WFH - Work from anywhere in India!! .

Posted 1 month ago

Apply

2 - 5 years

4 - 5 Lacs

Chennai

Work from Office

Naukri logo

Monitoring entire infrastructure of using various monitoring tools like SCOM, SolarWinds, Telegraph, OEM. Monitoring various types of alerts like CPU Utilization Memory Utilization Database related alerts DR Replication issues Backup Failure Alerts Exchange Mail Queue Threshold Alerts Service Mailbox quota breach alert Adobe Experience Manager / Site 24/7 Alerts Application URL Alerting Scheduling Maintenance Mode for planned Activity. Daily repeat CI analysis of events/alerts/incident and raising proactive problem tickets which helps in reduction of major incident. Handling Major Incidents, Driving the major incident bridge, sending communication about major incident to stake holders. CMDB Inventory Management Onboarding and Offboarding of Device's are commissioned/decommissioned. Coordinating with Service Provider for MPLS related outage Daily follow ups with Regional and internal teams to ensure all the node are up and running fine.

Posted 1 month ago

Apply

- 2 years

3 - 8 Lacs

Noida

Work from Office

Naukri logo

Handling calls, Emails, Chats, and Incidents on the ticketing tool, taking necessary details, and ensuring the call is dealt with Log details of all incidents and problems utilizing standard reporting methods. Provide first-line fixes, utilize relevant procedures, or escalate problems. Use supplied checklists and ensure that problems highlighted are followed up. Maintain procedures compliant with ITIL, the company’s quality management system Log all calls in the Service Desk Call Logging system Strong Knowledge of Computer, IT infrastructure, Printers, Ms-office products and networks, and their components Escalate tickets to L2 and L3 as appropriate and follow up for the resolution Experience in handling international clients. Mandatory Skills : Strong working knowledge of Operating Systems, MS Office, Active Directory, VPN, ServiceNow, etc. Excellent communication skills (written & verbal) Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. Identify and diagnose issues and problems Categorize and record reported queries and provide solutions Advise users on the appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Provide essential online security advice and support Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement. Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS teams. Total Experience Expected: 00-01 years

Posted 1 month ago

Apply

- 1 years

0 - 3 Lacs

Hyderabad

Work from Office

Naukri logo

Job Role: Associate Service Desk Analyst Experience: 0-1 Years Job Location: Hyderabad Work from Office Job Description: • Experience:- 0 - 1 years of experience. • To respond to L1 Troubleshooting issues • To respond to the incidents / issues reported by Customer predominantly through Service Now, Email, Chat & Remote support. • To identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group. • To capture all incidents in Service Now tool and assign the tickets to relevant assignment group as per process and ensures proper documentation. • Provide resolution to customers based on processes defined. • Follows the incident life cycle as defined by process viz logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defined in process with customer to ensure timely closure. • Upgrade his technical and soft skills to achieve the quality scores with CSAT scores, resolution on call and customer service scores. • Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement. • Performs incident notification and escalation to ensure. • problems/requests/incidents are communicated effectively and receiving proper management attention. • It is a 24/7 support. • Excellent communication skills. • Fundamental Technical know-how on system trouble shooting. • Excellent analytical and problem-solving skills • Excellent verbal and written communication skills and can communicate clearly and concisely. • Strong executive presence and ability to interact with Customer Top Management • Proven ability to transfer knowledge and stay aware of current trends and technical advancements. • Need to be a team player. • You understand that an employer brand is more than a logo and know how to communicate the value prop of working at our company both authentically and transparently

Posted 1 month ago

Apply

6 - 8 years

6 - 10 Lacs

Bengaluru

Work from Office

Naukri logo

Have 6 plus years of experience in generating reports for all the towers (Incident, Change, Problem, BICM, UMP, Monthly Stats and PMR reports etc.) on a monthly/weekly basis. Also, based on the request made by the leads & managers accordingly. 2. Participate in the monthly Project Management Review meetings and providecandidates) inputs wherever necessary. Work on the action items that come out of the meeting till the closure. 3. Face the Relationship Audit’ for the account on a quarterly basis. Work on the action items that comes out till the closure. 4. Strong Inter-personal skills & Analytical Skills Note: Below less than 6 years profiles will be rejected. Work from office Face to face interview only.

Posted 1 month ago

Apply

6 - 11 years

7 - 9 Lacs

Bharuch, Jhagadia, Ankleshwar

Work from Office

Naukri logo

Creation and Maintain relevant master data in the LIMS, Ensure that the integrity, reliability and performance of the LIMS is maintained. Address and resolve issues arising with the system in a timely manner Required Candidate profile Ready to work in Morning or General Shift To manage the QMS processes—including OOS investigations, Deviations, Incidents & Change Control & to ensure strict adherence to GDP & GMP within lab

Posted 1 month ago

Apply

5 - 8 years

0 - 23 Lacs

Bengaluru

Work from Office

Naukri logo

Roles and Responsibilities : Design, implement, and maintain monitoring tools such as AppDynamics to ensure high availability of applications. Collaborate with development teams to identify and resolve issues through incident management processes. Develop automated deployment scripts using DevOps practices to improve efficiency and reduce downtime. Analyze system performance data to identify trends and areas for improvement. Job Requirements : 5-8 years of experience in Site Reliability Engineering (SRE) or related field. Strong understanding of application performance monitoring tools like AppDynamics. Experience with incident management processes and ability to troubleshoot complex technical issues. Proficiency in scripting languages such as Python or Ruby.

Posted 1 month ago

Apply

3 - 6 years

4 - 7 Lacs

Bengaluru

Work from Office

Naukri logo

Laundryheap is an award-winning and industry-leading startup that is revolutionizing laundry and dry cleaning. We collect, clean, and return customers' items in as little as 24 hours, often making us the fastest in our industry. Headquartered in the UK, our service is available in 12 international markets, and were currently in the process of expanding further across Europe, Asia, and Norwe areth America. We are currently looking for an Senior Associate - Driver Operations US Voice Process to join our fast-growing Fleet team at our office in Bangalore, India. As we are an international brand working with different time zones, we require the potential candidate to be flexible to work in shift patterns. Youll make a difference: Reporting to the Senior Division Manager , as the Senior Associate - Driver Operations US Voice Process you will be responsible for supporting the Fleet Team for the EU market (rotational shifts) and ensuring the entire supply of contractors (Partner Drivers) is taken care of. The roles & responsibilities can be broadly outlined as follows: Recruiting Partner Drivers : Make outbound calls to potential drivers and guide them through our recruitment process. Driver Support : Handle inbound emails and chats from drivers, assisting with payment questions, feedback, work confirmation, and contract issues. Quality Assurance : Investigate and correct any errors made by partner drivers. Mentorship : Guide and support team members to achieve their goals and improve. KPI management: Monitor Key Performance Indicators (KPIs) for the team, Identify areas for improvement and implement strategies to achieve KPI targets. Coordination: Liaise with drivers globally and collaborate with teams in London, the US, and Singapore. Driver Management: Respond to driver queries, manage performance, and ensure driver supply meets client demand. Project Leadership : Lead projects to improve our operations. Required skills: Bachelors degree or equivalent. Proven experience with a minimum of 3 years. Excellent communication skills, both verbal and written, with the ability to explain the process and policies clearly to drivers. Past experience working in the night shifts/rotational shifts. Email and chat process experience. Ability to work in a fast-paced and dynamic environment, handling multiple driver-related issues simultaneously. Foster a collaborative and positive work environment. Empathy and a customer-centric approach to problem-solving, ensuring a positive experience for drivers. Preferred Skills: Previous experience in International voice process (US/EU calling), preferably with exposure to supporting drivers. Previous experience in operations and logistics is a big plus! Previous experience in a startup is a big plus! Work Schedule: 9-hour shifts (8 working hours + 1-hour break) 5 days a week (2 week-offs based on rota) Office-based role in Bengaluru Note: Bengaluru-based immediate joiners are preferred. Designation may vary based on experience and organizational structure. We love to work with ambitious, proactive people who have a can-do attitude and are confident decision-makers. So, if this sounds like you, take this opportunity and apply to join the International Laundryheap Team today! Please complete the application form in our job portal via the link below. https://apply.workable.com/laundryheap-2/j/525A0F18BD/ In case you are not able to connect directly to the link, feel free to copy and paste the link onto your search box.

Posted 1 month ago

Apply

1 - 4 years

4 - 4 Lacs

Mumbai

Work from Office

Naukri logo

Application troubleshoot & incident/problem management Create SOPs for documentation purpose Resolution of L1 application tickets (Incidents & SRs) within Stipulated SLA Redirection of tickets to L2/L3 teams in case, it is not getting resolved at L1

Posted 1 month ago

Apply

5 - 6 years

5 - 6 Lacs

Baddi

Work from Office

Naukri logo

Role & responsibilities To carry out investigations related to OOS, OOT, Incident and Extraneous Peaks to ensure their closure and implementation of CAPA. Responsible for execution of Regulatory Notification as per SOP. To ensure implementation of all proposed actions identified as a CAPA of investigations related to OOS, OOT, and incident. Review of investigation reports, hypothesis protocol and hypothesis reports related to OOS/OOT and Incidents. Co-ordination with R&D, Production, Central Cell, CQA and other responsible for investigations. To prepare and review Quality documents such as (but not limited to) protocols, reports, SOPs STPs Specification, Investigation. Preferred candidate profile Perks and benefits

Posted 1 month ago

Apply

3 - 5 years

3 - 4 Lacs

Mumbai

Work from Office

Naukri logo

Follow standard service desk operating procedures Manage queries or escalate Incident, service requests ticket is met as per KPI includes Number of Contacts Handled, Call Talk Time & Hold Time, TAT, First Call Resolution Rate, Recurring Incidents

Posted 1 month ago

Apply

1 - 5 years

3 - 3 Lacs

Mumbai

Work from Office

Naukri logo

Desktop support for Windows OS 10/11, Mac OS, MS Office & Outlook configuration Install OS, patches & firmware; troubleshoot hardware issues Manage laptop & printer maintenance; configure DHCP & LAN Manage incidents & requests VIPs/ Event support

Posted 1 month ago

Apply

9 - 14 years

10 - 20 Lacs

Bhubaneshwar, Navi Mumbai, Bengaluru

Work from Office

Naukri logo

Mandatory Skills/Knowledge Redhat / Oracle Linux : Should have good experience in Linux Administration for both physical and virtual servers (OS Installation, Performance Monitoring/Optimization, Kernel Tuning, LVM management, File System Management, Security Management). Should have good experience in shell scripting or configuration management (Ansible). Should be able to handle critical Incidents and able to perform root cause analysis. Should have experience in handling User service request and alert management. Should have experience of Install and Configure Pacemaker based high availability Cluster. Should have experience of troubleshooting common cluster issues. Should have worked with Shared Storage and Multipathing. Should have experience in Repository Creation and Management. Should have experience in OS upgrade and patch management. Must have good troubleshooting skills. ITIL Awareness 3. Preferred Skills/Knowledge Experience on Automating tasks by using Shell Scripts, Ansible Understanding of VMware or OpenShift. Prior experience in banking domain with exposure to compliance requirement for various standards like PCI - DSS.

Posted 2 months ago

Apply

5 - 9 years

12 - 17 Lacs

Mohali

Work from Office

Naukri logo

This is an opportunity for an Incident Manager who's keen to join a growing IT Services organisation. As an Incident Manager, you will gain experience of working in an organisation where we value excellence, initiative, collaboration and having fun! You will bring excellent all-round IT Infrastructure knowledge and skills, with an analytical, client focused, quality approach to your work. You will be the point of contact for clients in relation to the provision of services and be responsible for aligning the customers' requirements and expectations with our service levels. Role & responsibilities Take a proactive approach to ensure that all customer requests and incidents are responded to and resolved within defined SLAs Serve as an escalation point for customer concerns if/when they arise Prepare monthly managed services reports and conduct monthly and quarterly operational meetings with the customer providing key observations, identifying risks and issues and areas of improvement Conduct quarterly/6 monthly review meetings with senior customer stakeholders providing observations on trends Identify appropriate resolution to achieve client satisfaction in a timely manner and maintaining high CSATs Enforce standard methodologies, processes and tools Synthesize and communicate operational and business issues on an on-going basis, manage the customers awareness of major business and IT issues, and help to prevent escalations and add value, where possible Identify, manage and resolve complex issues, preventing escalations, where possible Make decisions, such as prioritise relationships to develop, negotiate with customers and overcome obstacles Drive operational improvements and efficiencies through the implementation of rigorous process and controls, acts as a gatekeeper for quality Develop Service Improvement plans for customers Identify potential opportunities for incremental revenue growth within an account Manage Major Incidents and emergency changes Preferred candidate profile 3-5+Years' Experience working, managing and adhering to defined SLA's in a Managed Services Environment Excellent all-round client facing skills with the ability to communicate technical information to a variety of audiences both face to face and over the phone Decent understanding of Service Management as per ITIL standards Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in the Chandigarh highly driven team members (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. Employees are rewarded with monthly team events, Employee of the Month, just to name a few of the perks

Posted 2 months ago

Apply

10 - 15 years

30 - 37 Lacs

Mohali

Work from Office

Naukri logo

We are seeking a highly experienced and motivated Senior SOC Manager to lead our Security Operations Center (SOC) team. The Senior SOC Manager will be responsible for managing the day-to-day operations of the SOC, overseeing security monitoring, incident response, threat intelligence activities, and ensuring the organisation's information assets are protected. The ideal candidate will have a strong background in cybersecurity operations, team leadership, and incident management, with a strategic mindset and the ability to drive continuous improvement. Role & responsibilities 1. Leadership and Management: Team Leadership : Lead, mentor, Build and manage a team of SOC analysts, incident responders, and threat hunters. Foster a culture of continuous improvement, accountability, and professional development within the SOC team. Conduct regular performance reviews and provide constructive feedback to team members. Operational Management : Develop and maintain SOC processes, procedures, and documentation to ensure efficient and effective operations. Ensure the SOC team operates 24/7, providing continuous coverage for security monitoring and incident response. Coordinate shift schedules, resource allocation, and ensure adequate staffing levels. Monitoring and Detection : Oversee the monitoring of security events and alerts generated by various security tools and technologies. Ensure the timely identification, analysis, and escalation of potential security incidents. Develop and fine-tune detection rules, signatures, and use cases to enhance threat detection capabilities. Incident Response : Coordinate and manage the end-to-end incident response process, including detection, analysis, containment, eradication, and recovery. Develop, implement, and maintain incident response playbooks, runbooks, and standard operating procedures (SOPs). Lead post-incident reviews, including root cause analysis and lessons learned, to improve incident response processes. Threat Intelligence Integration : Ensure the SOC team stays up-to-date with the latest threat intelligence and cyber threat landscape. Integrate threat intelligence into SOC operations to enhance detection and response capabilities. Collaborate with threat intelligence analysts to gather, analyse, and disseminate actionable intelligence. Threat Hunting : Develop and lead proactive threat hunting activities to identify and mitigate potential threats before they impact the organisation. Utilise advanced analytical and forensic tools to uncover hidden threats and malicious activities. Internal Collaboration : Work closely with other IT and security teams to ensure seamless integration of security operations. Collaborate with the IT infrastructure team to ensure security controls are properly implemented and maintained. Engage with application development teams to ensure secure coding practices and application security measures. Stakeholder Communication : Communicate effectively with senior management, providing regular updates on SOC activities, incidents, and overall security posture. Develop and deliver regular SOC performance and incident reports to leadership. Serve as the primary point of contact for escalated security incidents and external communications. Process Enhancement : Identify areas for improvement within the SOC and implement enhancements to processes, tools, and technologies. Conduct regular SOC assessments and readiness exercises to ensure operational effectiveness. Stay informed about the latest security trends, technologies, and best practices. Metrics and Reporting : Develop and track key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of SOC operations. Provide detailed reporting on SOC activities, incidents, and trends to senior management and other stakeholders. Monthly CISO reports Regulatory Compliance : Ensure SOC operations comply with relevant regulatory requirements and industry standards (e.g., GDPR, HIPAA, PCI-DSS). Support audit activities and provide necessary documentation and evidence for compliance audits. Collaborate with the compliance team to address regulatory changes and ensure ongoing compliance. Employee Training : Develop and deliver regular cybersecurity training programs for SOC staff to enhance their skills and knowledge. Promote security awareness and best practices across the organisation through training and awareness programs. Conduct phishing simulations and other awareness activities to test and improve employee readiness. Professional Development : Encourage SOC team members to pursue relevant certifications and professional development opportunities. Provide guidance and support for career development and advancement within the SOC team. Education and Experience: Education : Bachelor's degree in Computer Science, Information Security, or a related field. Advanced degree preferred. Relevant certifications such as CISSP, CISM, GIAC, or equivalent are highly desirable. Experience : A minimum of 10-12 years of experience in cybersecurity, with at least 7-8 years in a SOC management or leadership role. Proven track record of managing and leading high-performing security teams in a dynamic and fast-paced environment. Security Operations : Strong understanding of security monitoring and incident response processes and technologies. Experience with SIEM platforms (e.g., Splunk, ArcSight, QRadar) and other security tools. Knowledge of threat intelligence and analysis methodologies. Technical Expertise : Familiarity with regulatory requirements and industry standards (e.g., GDPR, HIPAA, PCI-DSS). Proficiency in using advanced analytical and forensic tools for threat detection and incident analysis. Understanding of network security, endpoint security, application security, and cloud security principles. Leadership and Management : Excellent leadership, team management, and mentoring skills. Strong analytical and problem-solving abilities. Effective communication and interpersonal skills, with the ability to interact with technical and non-technical stakeholders. Strategic Thinking : Ability to think strategically and develop long-term plans for improving SOC operations and overall security posture. Demonstrated ability to drive continuous improvement and foster a culture of innovation. This position may require occasional on-call support and the ability to respond to security incidents outside of regular business hours. Hybrid work environment with a combination of on-site and remote work. Perks and Benefits Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in a collaborative environment in Chandigarh, India with a friendly and highly driven people (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. The renumeration will be negotiated and based on the relevant skills and experience of the successful applicant. If you are interested in a long-term career with potential to develop and grow with the business and are available to start immediately, then we look forward to hearing from you.

Posted 2 months ago

Apply

10 - 12 years

30 - 35 Lacs

Mohali

Work from Office

Naukri logo

Job description We are seeking a highly experienced and motivated Senior SOC Manager to lead our Security Operations Center (SOC) team. The Senior SOC Manager will be responsible for managing the day-to-day operations of the SOC, overseeing security monitoring, incident response, threat intelligence activities, and ensuring the organisation's information assets are protected. The ideal candidate will have a strong background in cybersecurity operations, team leadership, and incident management, with a strategic mindset and the ability to drive continuous improvement. Role & responsibilities Lead the analysis and investigation of information security events (IDS/DLP/SIEM/etc.) in a 24x7 SOC environment to immediately detect, verify, and respond swiftly to cyber threats, and remove false positive. Serve as a technical point of escalation. Responsible for investigating incidents, analysing attack methods, researching new defence techniques and tools, developing security policy, and documenting procedures for SOC. Maintain baselines for secure configuration and operations. Malware analysis and other attack analysis to extract indicators of compromise. Perform data security event correlation between various systems. Prepare reports, summaries, and other forms of communication that may be both internal and client facing. Ensure compliance to SLA, process adherence and process improvisation to achieve operational objectives. Develop and deploy processes to ensure efficient and effective security operations. Provide guidance and mentorship to other security analysts and junior members of the security team. Keep up-to-date with the latest trends and best practice developments in the field of cybersecurity and SIEM tools Values And Behaiviours Have Fun We take time and effort to make the workplace more enjoyable, we reward and celebrate success, our customers and partners see us as human. Move with Velocity We evolve and grow to stay ahead of the curve, we make decisions quickly and often, we are decisive and show initiative, we are outcome oriented and we question everything to determine what speeds or impedes the desired outcome. Go Further We go beyond delivering what works, we discover delights and help customers transform their business, we have a passion for learning, we have a desire to question the norms, and we are curious to step out of our comfort zones. Thrive Together We are high functioning, supportive and inclusive, collaboration is in our DNA, we step up to assist our team members, and we work as a team to achieve the right outcome. Skills and Capabilities At least 7 years of experience working in a SOC environment, with a focus on using multiple SIEM tools. Strong understanding of security operations and incident response processes Hands-on experience with at least two major SIEM tools (e.g., MS Sentinel Rapid7, Exabeam Splunk, ArcSight, QRadar,) Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Qualifications B-Tech

Posted 2 months ago

Apply

10 - 15 years

25 - 40 Lacs

Chandigarh

Work from Office

Naukri logo

We are seeking a highly experienced and motivated Senior SOC Manager to lead our Security Operations Center (SOC) team. The Senior SOC Manager will be responsible for managing the day-to-day operations of the SOC, overseeing security monitoring, incident response, threat intelligence activities, and ensuring the organisation's information assets are protected. The ideal candidate will have a strong background in cybersecurity operations, team leadership, and incident management, with a strategic mindset and the ability to drive continuous improvement. Role & responsibilities 1. Leadership and Management: Team Leadership : Lead, mentor, Build and manage a team of SOC analysts, incident responders, and threat hunters. Foster a culture of continuous improvement, accountability, and professional development within the SOC team. Conduct regular performance reviews and provide constructive feedback to team members. Operational Management : Develop and maintain SOC processes, procedures, and documentation to ensure efficient and effective operations. Ensure the SOC team operates 24/7, providing continuous coverage for security monitoring and incident response. Coordinate shift schedules, resource allocation, and ensure adequate staffing levels. 2. Security Monitoring and Incident Response: Monitoring and Detection : Oversee the monitoring of security events and alerts generated by various security tools and technologies. Ensure the timely identification, analysis, and escalation of potential security incidents. Develop and fine-tune detection rules, signatures, and use cases to enhance threat detection capabilities. Incident Response : Coordinate and manage the end-to-end incident response process, including detection, analysis, containment, eradication, and recovery. Develop, implement, and maintain incident response playbooks, runbooks, and standard operating procedures (SOPs). Lead post-incident reviews, including root cause analysis and lessons learned, to improve incident response processes. 3. Threat Intelligence and Analysis: Threat Intelligence Integration : Ensure the SOC team stays up-to-date with the latest threat intelligence and cyber threat landscape. Integrate threat intelligence into SOC operations to enhance detection and response capabilities. Collaborate with threat intelligence analysts to gather, analyse, and disseminate actionable intelligence. Threat Hunting : Develop and lead proactive threat hunting activities to identify and mitigate potential threats before they impact the organisation. Utilise advanced analytical and forensic tools to uncover hidden threats and malicious activities. 4. Collaboration and Communication: Internal Collaboration : Work closely with other IT and security teams to ensure seamless integration of security operations. Collaborate with the IT infrastructure team to ensure security controls are properly implemented and maintained. Engage with application development teams to ensure secure coding practices and application security measures. Stakeholder Communication : Communicate effectively with senior management, providing regular updates on SOC activities, incidents, and overall security posture. Develop and deliver regular SOC performance and incident reports to leadership. Serve as the primary point of contact for escalated security incidents and external communications. 5. Continuous Improvement: Process Enhancement : Identify areas for improvement within the SOC and implement enhancements to processes, tools, and technologies. Conduct regular SOC assessments and readiness exercises to ensure operational effectiveness. Stay informed about the latest security trends, technologies, and best practices. Metrics and Reporting : Develop and track key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of SOC operations. Provide detailed reporting on SOC activities, incidents, and trends to senior management and other stakeholders. Monthly CISO reports 6. Compliance and Audit: Regulatory Compliance : Ensure SOC operations comply with relevant regulatory requirements and industry standards (e.g., GDPR, HIPAA, PCI-DSS). Support audit activities and provide necessary documentation and evidence for compliance audits. Collaborate with the compliance team to address regulatory changes and ensure ongoing compliance. 7. Training and Awareness: Employee Training : Develop and deliver regular cybersecurity training programs for SOC staff to enhance their skills and knowledge. Promote security awareness and best practices across the organisation through training and awareness programs. Conduct phishing simulations and other awareness activities to test and improve employee readiness. Professional Development : Encourage SOC team members to pursue relevant certifications and professional development opportunities. Provide guidance and support for career development and advancement within the SOC team. Preferred candidate profile Education and Experience: Education : Bachelor's degree in Computer Science, Information Security, or a related field. Advanced degree preferred. Relevant certifications such as CISSP, CISM, GIAC, or equivalent are highly desirable. Experience : A minimum of 10-12 years of experience in cybersecurity, with at least 7-8 years in a SOC management or leadership role. Proven track record of managing and leading high-performing security teams in a dynamic and fast-paced environment. Technical Skills: Security Operations : Strong understanding of security monitoring and incident response processes and technologies. Experience with SIEM platforms (e.g., Splunk, ArcSight, QRadar) and other security tools. Knowledge of threat intelligence and analysis methodologies. Technical Expertise : Familiarity with regulatory requirements and industry standards (e.g., GDPR, HIPAA, PCI-DSS). Proficiency in using advanced analytical and forensic tools for threat detection and incident analysis. Understanding of network security, endpoint security, application security, and cloud security principles. Soft Skills: Leadership and Management : Excellent leadership, team management, and mentoring skills. Strong analytical and problem-solving abilities. Effective communication and interpersonal skills, with the ability to interact with technical and non-technical stakeholders. Strategic Thinking : Ability to think strategically and develop long-term plans for improving SOC operations and overall security posture. Demonstrated ability to drive continuous improvement and foster a culture of innovation. Work Environment: This position may require occasional on-call support and the ability to respond to security incidents outside of regular business hours. Hybrid work environment with a combination of on-site and remote work. Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in a collaborative environment in Chandigarh, India with a friendly and highly driven people (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. The renumeration will be negotiated and based on the relevant skills and experience of the successful applicant. If you are interested in a long-term career with potential to develop and grow with the business and are available to start immediately, then we look forward to hearing from you.

Posted 2 months ago

Apply

5 - 9 years

12 - 17 Lacs

Chandigarh

Work from Office

Naukri logo

This is an opportunity for an Incident Manager who's keen to join a growing IT Services organisation. As an Incident Manager, you will gain experience of working in an organisation where we value excellence, initiative, collaboration and having fun! You will bring excellent all-round IT Infrastructure knowledge and skills, with an analytical, client focused, quality approach to your work. You will be the point of contact for clients in relation to the provision of services and be responsible for aligning the customers' requirements and expectations with our service levels. Role & responsibilities Take a proactive approach to ensure that all customer requests and incidents are responded to and resolved within defined SLAs Serve as an escalation point for customer concerns if/when they arise Prepare monthly managed services reports and conduct monthly and quarterly operational meetings with the customer providing key observations, identifying risks and issues and areas of improvement Conduct quarterly/6 monthly review meetings with senior customer stakeholders providing observations on trends Identify appropriate resolution to achieve client satisfaction in a timely manner and maintaining high CSATs Enforce standard methodologies, processes and tools Synthesize and communicate operational and business issues on an on-going basis, manage the customers awareness of major business and IT issues, and help to prevent escalations and add value, where possible Identify, manage and resolve complex issues, preventing escalations, where possible Make decisions, such as prioritise relationships to develop, negotiate with customers and overcome obstacles Drive operational improvements and efficiencies through the implementation of rigorous process and controls, acts as a gatekeeper for quality Develop Service Improvement plans for customers Identify potential opportunities for incremental revenue growth within an account Manage Major Incidents and emergency changes Preferred candidate profile 3-5+Years' Experience working, managing and adhering to defined SLA's in a Managed Services Environment Excellent all-round client facing skills with the ability to communicate technical information to a variety of audiences both face to face and over the phone Decent understanding of Service Management as per ITIL standards Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in the Chandigarh highly driven team members (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. Employees are rewarded with monthly team events, Employee of the Month, just to name a few of the perks

Posted 2 months ago

Apply

10 - 15 years

30 - 37 Lacs

Chandigarh

Work from Office

Naukri logo

We are seeking a highly experienced and motivated Senior SOC Manager to lead our Security Operations Center (SOC) team. The Senior SOC Manager will be responsible for managing the day-to-day operations of the SOC, overseeing security monitoring, incident response, threat intelligence activities, and ensuring the organisation's information assets are protected. The ideal candidate will have a strong background in cybersecurity operations, team leadership, and incident management, with a strategic mindset and the ability to drive continuous improvement. Role & responsibilities 1. Leadership and Management: Team Leadership : Lead, mentor, Build and manage a team of SOC analysts, incident responders, and threat hunters. Foster a culture of continuous improvement, accountability, and professional development within the SOC team. Conduct regular performance reviews and provide constructive feedback to team members. Operational Management : Develop and maintain SOC processes, procedures, and documentation to ensure efficient and effective operations. Ensure the SOC team operates 24/7, providing continuous coverage for security monitoring and incident response. Coordinate shift schedules, resource allocation, and ensure adequate staffing levels. Monitoring and Detection : Oversee the monitoring of security events and alerts generated by various security tools and technologies. Ensure the timely identification, analysis, and escalation of potential security incidents. Develop and fine-tune detection rules, signatures, and use cases to enhance threat detection capabilities. Incident Response : Coordinate and manage the end-to-end incident response process, including detection, analysis, containment, eradication, and recovery. Develop, implement, and maintain incident response playbooks, runbooks, and standard operating procedures (SOPs). Lead post-incident reviews, including root cause analysis and lessons learned, to improve incident response processes. Threat Intelligence Integration : Ensure the SOC team stays up-to-date with the latest threat intelligence and cyber threat landscape. Integrate threat intelligence into SOC operations to enhance detection and response capabilities. Collaborate with threat intelligence analysts to gather, analyse, and disseminate actionable intelligence. Threat Hunting : Develop and lead proactive threat hunting activities to identify and mitigate potential threats before they impact the organisation. Utilise advanced analytical and forensic tools to uncover hidden threats and malicious activities. Internal Collaboration : Work closely with other IT and security teams to ensure seamless integration of security operations. Collaborate with the IT infrastructure team to ensure security controls are properly implemented and maintained. Engage with application development teams to ensure secure coding practices and application security measures. Stakeholder Communication : Communicate effectively with senior management, providing regular updates on SOC activities, incidents, and overall security posture. Develop and deliver regular SOC performance and incident reports to leadership. Serve as the primary point of contact for escalated security incidents and external communications. Process Enhancement : Identify areas for improvement within the SOC and implement enhancements to processes, tools, and technologies. Conduct regular SOC assessments and readiness exercises to ensure operational effectiveness. Stay informed about the latest security trends, technologies, and best practices. Metrics and Reporting : Develop and track key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of SOC operations. Provide detailed reporting on SOC activities, incidents, and trends to senior management and other stakeholders. Monthly CISO reports Regulatory Compliance : Ensure SOC operations comply with relevant regulatory requirements and industry standards (e.g., GDPR, HIPAA, PCI-DSS). Support audit activities and provide necessary documentation and evidence for compliance audits. Collaborate with the compliance team to address regulatory changes and ensure ongoing compliance. Employee Training : Develop and deliver regular cybersecurity training programs for SOC staff to enhance their skills and knowledge. Promote security awareness and best practices across the organisation through training and awareness programs. Conduct phishing simulations and other awareness activities to test and improve employee readiness. Professional Development : Encourage SOC team members to pursue relevant certifications and professional development opportunities. Provide guidance and support for career development and advancement within the SOC team. Education and Experience: Education : Bachelor's degree in Computer Science, Information Security, or a related field. Advanced degree preferred. Relevant certifications such as CISSP, CISM, GIAC, or equivalent are highly desirable. Experience : A minimum of 10-12 years of experience in cybersecurity, with at least 7-8 years in a SOC management or leadership role. Proven track record of managing and leading high-performing security teams in a dynamic and fast-paced environment. Security Operations : Strong understanding of security monitoring and incident response processes and technologies. Experience with SIEM platforms (e.g., Splunk, ArcSight, QRadar) and other security tools. Knowledge of threat intelligence and analysis methodologies. Technical Expertise : Familiarity with regulatory requirements and industry standards (e.g., GDPR, HIPAA, PCI-DSS). Proficiency in using advanced analytical and forensic tools for threat detection and incident analysis. Understanding of network security, endpoint security, application security, and cloud security principles. Leadership and Management : Excellent leadership, team management, and mentoring skills. Strong analytical and problem-solving abilities. Effective communication and interpersonal skills, with the ability to interact with technical and non-technical stakeholders. Strategic Thinking : Ability to think strategically and develop long-term plans for improving SOC operations and overall security posture. Demonstrated ability to drive continuous improvement and foster a culture of innovation. This position may require occasional on-call support and the ability to respond to security incidents outside of regular business hours. Hybrid work environment with a combination of on-site and remote work. Perks and Benefits Perks and benefits Oreta takes pride in providing a service of excellence to our customers and looking after our employees who enable our business to succeed. The successful applicant will enjoy working in a collaborative environment in Chandigarh, India with a friendly and highly driven people (the Oreos), where ideas are always welcome and ongoing training and development is strongly encouraged. The renumeration will be negotiated and based on the relevant skills and experience of the successful applicant. If you are interested in a long-term career with potential to develop and grow with the business and are available to start immediately, then we look forward to hearing from you.

Posted 2 months ago

Apply

10 - 12 years

30 - 35 Lacs

Chandigarh

Work from Office

Naukri logo

Job description We are seeking a highly experienced and motivated Senior SOC Manager to lead our Security Operations Center (SOC) team. The Senior SOC Manager will be responsible for managing the day-to-day operations of the SOC, overseeing security monitoring, incident response, threat intelligence activities, and ensuring the organisation's information assets are protected. The ideal candidate will have a strong background in cybersecurity operations, team leadership, and incident management, with a strategic mindset and the ability to drive continuous improvement. Role & responsibilities Lead the analysis and investigation of information security events (IDS/DLP/SIEM/etc.) in a 24x7 SOC environment to immediately detect, verify, and respond swiftly to cyber threats, and remove false positive. Serve as a technical point of escalation. Responsible for investigating incidents, analysing attack methods, researching new defence techniques and tools, developing security policy, and documenting procedures for SOC. Maintain baselines for secure configuration and operations. Malware analysis and other attack analysis to extract indicators of compromise. Perform data security event correlation between various systems. Prepare reports, summaries, and other forms of communication that may be both internal and client facing. Ensure compliance to SLA, process adherence and process improvisation to achieve operational objectives. Develop and deploy processes to ensure efficient and effective security operations. Provide guidance and mentorship to other security analysts and junior members of the security team. Keep up-to-date with the latest trends and best practice developments in the field of cybersecurity and SIEM tools Values And Behaiviours Have Fun We take time and effort to make the workplace more enjoyable, we reward and celebrate success, our customers and partners see us as human. Move with Velocity We evolve and grow to stay ahead of the curve, we make decisions quickly and often, we are decisive and show initiative, we are outcome oriented and we question everything to determine what speeds or impedes the desired outcome. Go Further We go beyond delivering what works, we discover delights and help customers transform their business, we have a passion for learning, we have a desire to question the norms, and we are curious to step out of our comfort zones. Thrive Together We are high functioning, supportive and inclusive, collaboration is in our DNA, we step up to assist our team members, and we work as a team to achieve the right outcome. Skills and Capabilities At least 7 years of experience working in a SOC environment, with a focus on using multiple SIEM tools. Strong understanding of security operations and incident response processes Hands-on experience with at least two major SIEM tools (e.g., MS Sentinel Rapid7, Exabeam Splunk, ArcSight, QRadar,) Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work in a fast-paced, dynamic environment Qualifications B-Tech

Posted 2 months ago

Apply

1 - 2 years

4 - 6 Lacs

Delhi NCR, Delhi, Noida

Work from Office

Naukri logo

What are we looking for? Knowledge of Incident, Change, and Problem Management systems. Good to have ITIL certification. Working experience with any alert Monitoring and logging tool(preferably Grafana, Prometheus, Zabbix, New Relic, Pingdom, EFK/ELK, etc). Basic understanding and knowledge of Cloud platforms such as AWS, Azure, or GCP. Application and IT infrastructure Monitoring and First-line support for all our SAAS clients. Basic understanding and knowledge of ITIL, ITSM, Incident Management, Change Management, and Administration of Ticketing tools (SNOW, JIRA, Remedy, etc). Responsible for assisting in software upgrades/updates/migration including patches, tools, and applications updates. Work on CIM(Critical Incident Management) for incidents that impact business-critical services, applications, and infrastructure. Work closely with SMEs and technical teams to quickly identify customer impact (who, how, when) and correspondingly implement strategies that will increase reliability, availability, and uptime for services. Prepare executive summaries of P1/P2 incidents and communicate them in a timely manner tailored to relevant audiences. Identifies opportunities and takes ownership for automation and/or continuous improvement of Incident Management process and best practices. Experience in documenting processes, escalation management, trouble ticket initiation & tracking, and excellent problem data gathering skills. Coordinate problem tracking and deriving permanent resolution by approaching concerned teams. Understanding of networking, firewalls, and load balancing concepts. Understanding of Agile, DevOps methodologies and processes. Strong team player with the flexibility to work in shifts in a 24x7x365 environment. Expected Skill set: Knowledge of Incident, Change, and Problem Management systems. Good to have ITIL certification. Working experience with any alert Monitoring and logging tool(preferably Grafana, Prometheus, Zabbix, New Relic, Pingdom, EFK/ELK, etc). Basic understanding and knowledge of Cloud platforms such as AWS, Azure, or GCP.

Posted 2 months ago

Apply

4 - 6 years

6 - 10 Lacs

Bengaluru

Work from Office

Naukri logo

We are seeking a skilled and experienced Cloud Engineer with a strong background in Terraform and Apache Airflow to design, build, and maintain cloud infrastructure and data orchestration workflows. The ideal candidate will have extensive experience with cloud platforms (AWS, Azure, or GCP), Infrastructure as Code (IaC), and workflow automation to support scalable and efficient cloud solutions. Additionally, the candidate should have hands-on expertise in AWS, cybersecurity concepts, and tools, including Splunk, Qualys, CrowdStrike, and more. Roles and Responsibilities Key Responsibilities: Design, deploy, and manage cloud infrastructure using Terraform. Develop and optimize Apache Airflow Directed Acyclic Graphs (DAGs) for workflow automation. Implement Infrastructure as Code (IaC) best practices to ensure repeatability, scalability, and disaster recovery. Collaborate with DevOps, data engineering, and software development teams to support cloud-native applications. Monitor, troubleshoot, and optimize cloud infrastructure and workflow automation processes to ensure high availability. Ensure security, compliance, and performance optimization of cloud resources, with a focus on cloud security best practices. Automate cloud deployment and operations using CI/CD pipelines. Stay up to date with emerging cloud technologies and best practices, particularly in the fields of cloud security, automation, and monitoring. Support cybersecurity initiatives by integrating tools such as Splunk, Qualys, CrowdStrike, and other security monitoring systems. Implement best practices for security monitoring and incident response. Required Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related field. 5+ years of IT experience with at least 4 years of relevant experience in cloud technologies. 4+ years of hands-on experience with AWS cloud services, including EC2, S3, Lambda, and RDS. Strong experience with Terraform for cloud infrastructure provisioning and management. Proficiency in Apache Airflow for designing and managing data workflows. Strong knowledge of cloud security, networking, and monitoring best practices, including experience with security tools such as Splunk, Qualys, CrowdStrike, or similar. Solid experience in containerization technologies like Docker and Kubernetes. Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and orchestration. Familiarity with CI/CD pipelines, GitOps practices, and version control systems like Git. Deep understanding of cybersecurity concepts and tools to ensure a secure cloud environment. Preferred Qualifications: AWS Certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer) or similar certifications in Azure or GCP. Hands-on experience with serverless computing (e.g., AWS Lambda, Google Cloud Functions). Knowledge of big data tools such as Apache Spark, Apache Kafka, or Databricks. Experience working in Agile or DevOps environments. Strong troubleshooting skills for cloud infrastructure, security incidents, and workflow orchestration.

Posted 2 months ago

Apply

14 - 24 years

11 - 21 Lacs

Delhi NCR, Delhi, Gurgaon

Work from Office

Naukri logo

Role: DGM / GM - IT & ERP Exp 15-25 Years Location: New Delhi / Gurugram Qualification: BE/B Tech/ BCA/ MCA Preferred Role Objective: We are seeking a highly skilled and experienced Manager of IT Infrastructure Administration to lead our IT infrastructure and support operations within our corporate environment. The ideal candidate will possess a comprehensive understanding of IT systems, infrastructure, and administration, with a proven track record of success in managing complex IT environments. Role & responsibilities: Key Job Responsibilities: Lead and manage a team of IT support professionals, providing guidance, mentorship, and support to ensure high levels of performance and productivity. Develop and implement strategies to optimize the efficiency and effectiveness of the IT and ERP Support and administration function. Oversee the design, implementation, and maintenance of the organization's IT infrastructure, including networks, servers, storage, and other critical components Ensure the security, reliability, and scalability of IT infrastructure systems, and implement best practices to mitigate risks and vulnerabilities. Provide advanced technical support and troubleshooting assistance to end-users, resolving complex IT issues in a timely manner to minimize downtime and disruptions. Develop and maintain IT support procedures, documentation, and knowledge base resources to facilitate efficient problem resolution and knowledge sharing. Manage relationships with external IT vendors, service providers, and contractors, ensuring compliance with service level agreements and contractual obligations. Evaluate and select vendors for IT products and services, negotiating contracts and pricing agreements to optimize value and cost-effectiveness. Oversee IT asset management, including hardware and software inventory, procurement, deployment, and retirement processes. Develop and enforce IT policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices. Collaborate with senior management and key stakeholders to develop IT strategies and roadmaps aligned with business objectives, priorities, and budgetary considerations. Identify opportunities for innovation and improvement within the IT support and administration function, driving initiatives to enhance productivity, efficiency, and service quality. Preferred candidate profile: Bachelor's degree in Computer Science, Information Technology, or related field; advanced degree or professional certifications (e.g., ITIL, CISSP, CCNA, MCSA) preferred. Shall have 12-20 years of progressive experience in IT infrastructure and support roles, with at least 4 years in a leadership or managerial capacity. In-depth knowledge of IT systems, networks, and infrastructure technologies, including but not limited to servers, storage, virtualization, networking, security, and cloud services. Proven experience in managing IT support operations, including incident management, problem resolution, and service desk management. Strong leadership and team management skills, with the ability to inspire, motivate, and develop high-performing teams. Excellent communication, interpersonal, and stakeholder management skills, with the ability to interact effectively with colleagues at all levels of the organization. Strategic thinking and analytical skills, with the ability to develop and execute IT strategies that support business objectives and drive continuous improvement. Strong project management skills, with the ability to prioritize tasks, manage resources, and deliver projects on time and within budget. Demonstrated ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements. Knowledge of regulatory compliance requirements and industry standards related to IT security, privacy, and data protection. Perks and benefits Inline to Industry Best Practices

Posted 2 months ago

Apply

3 - 8 years

15 - 30 Lacs

Hyderabad, Gurgaon, Noida

Work from Office

Naukri logo

We are looking for "Incident Response" with Minimum 3 years experience Contact- Atchaya (95001 64554) Required Candidate profile Responsible for effectively planning, designing, implementing and monitoring security technologies and projects that support firms underlying security policies and procedure.d.

Posted 2 months ago

Apply
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Featured Companies