81 Incident Jobs

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Within our Database Administration team at Kyndryl, you'll be a master of managing and administering the backbone of our technological infrastructure. You'll be the architect of the system, shaping the base definition, structure, and documentation to ensure the long-term success of our business operations. Your expertise will be crucial in configuring, installing and maintaining database management systems, ensuring that our systems are always running at peak performance. You'll also be responsible for managing user access, implementing the highest standards of security to protect our valuable data from unauthorized access. In addition, you'll be a disaster recovery guru, developing strong backup and recovery plans to ensure that our system is always protected in the event of a failure. Your technical acumen will be put to use, as you support end users and application developers in solving complex problems related to our database systems. As a key player on the team, you'll implement policies and procedures to safeguard our data from external threats. You will also conduct capacity planning and growth projections based on usage, ensuring that our system is always scalable to meet our business needs. You'll be a strategic partner, working closely with various teams to coordinate systematic database project plans that align with our organizational goals. Your contributions will not go unnoticed - you'll have the opportunity to propose and implement enhancements that will improve the performance and reliability of the system, enabling us to deliver world-class services to our customers. You will provide MS SQL Server related technical leadership for the project from client’s location and support the 24x7 operation as an SME and guide the team. You will coordinate between different teams from client and Kyndryl side for day-to-day and scheduled activities. Manage client’s satisfaction with technical issues/day-to-day operations and do periodic management reporting. Responsible for manual Database Backup, Backup using SSMS, SQL Dump backup and restore them. Data refresh. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect. We have training and upskilling programs that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 10 Years of Database Administration experience. Good knowledge of MS SQL database architecture and administration procedure. Knowledge of Oracle, My SQL, DB2, Postgres and MongoDB databases administration. Good understanding of High Availability and Disaster Recovery practices and should be familiar with cluster environments like SQL Always on, Veritas Cluster, etc. and must be able to manage MS SQL databases on them. Experience in database management such as performance tuning, troubleshooting, patching, upgrading, backup restore. Experience in monitoring MS SQL databases using SSMS, SQL Server Profile and other tools. Experience in creation, Upgrading and Management of Databases. Log Management. Experience in performance tuning and performance management at database level & Monitoring MS SQL database using SSMS, SQL Server Profile and other tools. Solaris/Linux and Windows Operating System and its facilities & Knowledge of Shell scripting. Good communication and leadership skills. Preferred Technical and Professional Experience MS SQL Server database administration certification. Sound knowledge of Incident, Service and Change Request Management. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Job Summary This is for CWR conversion. Join our dynamic team as a Systems Engineer where you will play a crucial role in maintaining and optimizing our IT infrastructure. With a focus on networking incident management and service desk operations you will ensure seamless service delivery. This hybrid role offers rotational shifts providing flexibility while supporting our global operations. Responsibilities Manage and maintain networking systems to ensure optimal performance and connectivity across the organization. Oversee incident management processes swiftly addressing and resolving technical issues to minimize downtime. Provide exceptional service desk support assisting users with technical queries and troubleshooting hardware and software problems. Utilize Service Now to track and manage incidents ensuring timely resolution and accurate documentation. Collaborate with cross-functional teams to implement and support Windows-based systems and applications. Monitor system performance and security proactively identifying and mitigating potential risks. Develop and maintain technical documentation ensuring all processes and procedures are clearly outlined. Assist in the deployment and configuration of new systems and software ensuring seamless integration with existing infrastructure. Conduct regular system audits and assessments to ensure compliance with organizational standards and policies. Participate in continuous improvement initiatives identifying opportunities to enhance service delivery and operational efficiency. Provide training and support to end-users empowering them to effectively utilize IT resources. Contribute to the development and implementation of IT policies and procedures aligning with industry best practices. Support the hybrid work model by ensuring remote access solutions are reliable and secure. Qualifications Demonstrate proficiency in networking with the ability to manage and troubleshoot complex network environments. Exhibit strong incident management skills with a proven track record of resolving technical issues efficiently. Possess experience in service desk operations with a focus on delivering exceptional customer service. Show expertise in using Service Now for incident tracking and management. Have a solid understanding of Windows operating systems and related technologies. Display excellent communication and interpersonal skills with the ability to work effectively in a team environment. Certifications Required ITIL Foundation is a plus

1.0 Job Responsibilities 1.1 Preparation and review of SOPs. 1.2 Handling of QMS documents- Change controls, Deviations, Incidents, OOT, CAPA and OOS. 1.3 Handling of Market Complaints, Return goods & Product recalls. 1.4 Review of RM, PM, IP and FP specifications and STPs. 1.5 Preparation and review of Calibration Certificates, COAs. 1.6 Review of Analytical Raw data. 1.7 Review of analytical method validations. 1.8 Responsible for Vendor management- Review of Vendor development documents and approval process. 1.9 Handling of regulatory inspections. 1.10 Audit compliance.

Laxmi Organic Industries Limited We are looking for candidates interested in Technical Associate - Electrical for Dahej. Total Experience 6-8 years with Supervisory License Job Title: Technical Associate Electrical Department: Engineering Reporting to: Sr. Manager Electrical & Instrumentation Functional Area: Electrical Location: Dahej Site IV Job Purpose : Maintaining normal & optimum operation of the plant (field and panel) Role and Responsibilities Strategic : Responsible to prepare the relevant shut down activities & Carrying out the jobs as per requirement. Operational: To check the status of the following day to day. a. Power factor reading. b. Status of all the drives parameters in the panel. Ensure that the preventative maintenance of transformer, PCC, MCC,IMCC, Turbines & all electrical drives is carried out Ensure that the readings of MSEB meter are correct. Ensure DG Set always in healthy condition by taking trials & always be available during power failure. Prepare purchase requisition as per requirement. Complete QESH & RC activity like audit, incident & documentation within time. Responsible for evolution of daily power consumption & if deviations take corrective action. Responsible for Carrying out all activities by following safety norms. Responsible for execution of the work as per preventive maintenance schedule Ensure to follow safety norms to achieve zero accidents To participate in Root Cause Analysis of Various safety and process safety incidents, Monitor and ensure implementation of CAPA ( Corrective Actions & Preventive Actions) Reporting any near miss /incident or any non compliance To Support Various Process safety and Responsible Care Initiatives Implementation of operational controls as per requirement of the operation / activity Responsible to complete any other assignment given by the senior Knowledge of HT & LT breakers, relay coordination, Required Knowledge Awareness of consequences of departures from standard procedures QESH Education Essential: Diploma in Electrical Engineering Preferred: Experience Essential:6-8 yrs with Supervisory License If you are interested for this position, kindly share your updated cv on below email id. Email Id: viddhi.kharwa@laxmi.com Telephone No: 91-22-4910444-ext.513

Service Desk Analyst Roles Description Act as SPOC for all IT related issues, liaising with all resolver groups to ensure seamless operations & maintaining customer satisfaction. Responsibilities 1. Monitoring the Service Desk mailbox and accordingly working on tickets viz Acknowledgment/Prioritization/Categorization/Assignment/Closure. 2. Issue escalation to local & onshore team via e-mail/telephone. 3. Reports Generation for Daily/Weekly/Monthly reports. 4. Maintaining stock availability on respective floors. 5. ID management (Aus Operations) ID request acknowledgment / ID template submission /Follow-up with respective onshore team for closure.Role & responsibilities The IT Incident Analyst is responsible for managing and resolving IT incidents promptly to minimize the impact on business operations. This role involves monitoring, analyzing, and coordinating incident resolution activities, ensuring adherence to Service Level Agreements (SLAs) and best practices. The ideal candidate will have strong technical knowledge, excellent problem-solving skills, and effective communication abilities to collaborate with technical teams, vendors, and stakeholders. Roles and Responsibilities Incident Management Monitor and triage incoming incidents through ITSM tools (e.g., ServiceNow, BMC). Categorize, prioritize, and assign incidents to appropriate resolution teams. Ensure incidents are resolved within defined SLAs. Coordinate with multiple teams to resolve high-priority incidents (P1/P2/P3 & P4). Document incident details, root cause analysis, and resolution in the knowledge base. Rotational shift If Interested then share your resume to somiya.j@finalsearch.io along with the below details. Total Exp: Rel Exp: Current CTC: Exp CTC: Notice period: Current Company:

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. We are Organizing a walk-in Drive at Chennai Location. Please find details below: Date- 07-Jun-25 Venue: TCS Sholinganallur, Kumaran Nagar, 415/21-24, TNHB Main Rd, Sholinganallur ,Chennai Tamil Nadu 600119 JOB DESCRIPTION Role Service Management Location of Requirement Chennai Desired Competencies (Technical/Behavioral Competency) Must-Have Knowledge and experience of Service Management/Operation process and its environment. Knowledge of the ITIL framework as well as high level of IT technical competence. Basic knowledge of Infrastructure Lifecycle and Environments. Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project. Knowledge on Planning & Forecasting. Extensive knowledge and experience of ITSM Capacity Management process and its application in an ITSM environment. Knowledge of the ITIL framework as well as high level of IT technical competence. Excellent verbal and written communication capabilities and the ability to interact and influence at all levels of the organization/project. Accountabilities Incident management Monitor report and analyze the quality of problem handling including compliance to agreements on individual problems and Design Process and Procedures. Escalate exceptions, Propose mitigations and improvements. Facilitate process improvement plans both customer specific and generic Feedback results to improvement plan owners and action holders Tasks. Manage Problems from start to end for one or more customers. Assign Problem related work to involved Technical teams. Monitoring on compliancy of agreements on individual problems Escalate exceptions to respective roles Act as operational SPOC SME for Problem Management. Maintain and support customer process implementation Provide SLA comment voice over on SLA data. Things to carry for interview: 1 copy of an updated resume, Government ID proof with a copy, 1 passport size photo, TCS Application form.

Overview Role- Application Support Analyst-Servicenow Location- Chennai, Bangalore, Hyderabad & Coimbatore Annalect is currently looking for a highly motivated and dynamic individual to join our technology team as a Technology Operations Analyst. In this role, you will play a crucial part in User access management, New Client creation within Tool, as well as tracking their application usage and health. Your responsibilities will also include interacting with user and product owner teams. Furthermore, as part of your role, you will act as an L1 support team member, providing support to global users. This will involve understanding user requirements and assisting them to get right access in timely manner. We are seeking someone who is proactive, detail-oriented, and capable of effectively managing multiple tasks and deadlines. Strong communication skills and the ability to collaborate with different teams will be essential in this position. Responsibilities We are seeking a proactive and detail-oriented Application Support Analyst with 2–5 years of experience to join our team. The ideal candidate will have hands-on experience in ServiceNow, excellent communication skills, and a passion for resolving issues effectively. You will play a key role in supporting business applications, ensuring smooth operation, and collaborating with cross-functional teams. Key Responsibilities: Provide L1/L2 application support and resolve incidents/tickets within defined SLAs Work with ServiceNow for ticketing, tracking, and documentation Troubleshoot issues, perform root cause analysis, and implement resolutions Communicate effectively with internal users and technical teams Escalate issues to relevant teams and follow through to resolution Support application upgrades, patches, and configuration changes Document processes, FAQs, and known issues in a knowledge base. Work in rotational shifts (if applicable) and ensure 24/7 support coverage. Qualifications Required skills: 2–5 years of experience in Application Support or IT Support Strong experience using ServiceNow (ticketing, incident management, reporting) Excellent problem-solving and analytical skills Strong verbal and written communication skills Familiarity with ITIL processes Ability to prioritize and manage multiple tasks Basic understanding of databases, SQL, or scripting is a plus Experience with any monitoring tools (e.g., Splunk, Dynatrace) is an added advantage

Experience: 3 to 6 Years Location: Balewadi Highstreet, Pune Mode: Hybrid Skills and Requirements: Strong automation approach and continuous improvement Zero incident approach Must Have At least the following skills are required In depth knowledge of working with Nexthink and DEX Experience in the automated management and provision of workstation systems notebooks and VDIs based on MS Windows mobile devices and Macbooks Basic understanding of infrastructure In depth know how in the operation of the operating systems used and their implementation in the environment and the way of software packaging for workstation systems and their distribution Understanding of IT service management practices ITSM or ITIL Knowledge in data analysis and surveys Deep skills in developing and implementing automated solutions for identified deviations Excellent communication skills Willingness to work across the company and not stick to isolated structures Willingness to take responsibility for a problem and get to the bottom of it Fluent in English both written and verbal

SUMMARY Hiring for service desk role for Bangalore location, Salary up-to 7 LPA Job Title: Service Desk Associate Location: Bangalore (Work from Office) Fresher Salary: 3.5 LPA CTC Exp Sal up-to 7 LPA CTC Experience: Freshers & Experienced Candidates Joining: Immediate Joiners Only Job Overview: Wipro is hiring Service Desk Associates for its offices in Bangalore. We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided. Key Responsibilities: Provide first-level IT support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issues. Log incidents, track resolutions, and escalate complex issues as needed. Ensure timely resolution of IT service requests to meet SLAs. Maintain accurate records of technical issues and resolutions. Collaborate with internal teams to enhance user experience. Requirements Education: Graduation is mandatory; technical graduation is preferred. Communication: Excellent English communication skills are mandatory. Technical Knowledge: Basic understanding of IT concepts, networking, and troubleshooting. Availability: Only immediate joiners will be considered. Benefits Competitive salary of 3.5 LPA to upto 7 lpa Relocation bonus for candidates moving to Bangalore Both way cab facilitates.

SUMMARY Opening for service desk role for Bangalore location. Job Title: Service Desk Associate Location: Bangalore (Work from Office) Fresher Salary: 3.5 LPA CTC Exp Sal up-to 7 LPA CTC Experience: Freshers & Experienced Candidates Joining: Immediate Joiners Only Job Overview: Wipro is hiring Service Desk Associates for its offices in Bangalore. We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided. Requirements Key Responsibilities: Provide first-level IT support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issues. Log incidents, track resolutions, and escalate complex issues as needed. Ensure timely resolution of IT service requests to meet SLAs. Maintain accurate records of technical issues and resolutions. Collaborate with internal teams to enhance user experience. Required Skills & Qualifications: Education: Graduation is mandatory; technical graduation is preferred. Communication: Excellent English communication skills are mandatory. Technical Knowledge: Basic understanding of IT concepts, networking, and troubleshooting. Availability: Only immediate joiners will be considered. Benefits Benefits: Competitive salary of 3.5 LPA to upto 7 lpa Relocation bonus for candidates moving to Bangalore or Hyderabad Opportunity to work with one of the leading IT companies. Career growth and learning opportunities in IT support.

S ervice desk Tech Support Role Looking for Tech Support Service desk Engineer with 3-15 Months of exp. Any Graduation 10 +2 +3 Arts/ Science Engineering / Diploma (10+3 ) Excellent Communication skills Willing to support 24X7 and Service desk Voce support role Walk in @ Bangalore Manyata Location on 7th June'25 Even Candidate with Customer Support exp. willing to take Tech Support role can apply Joining Location - Chennai /Bangalore / Coimbatore Job Summary We are seeking a Systems Engineer with 0 to 2 years of experience to join our team. The ideal candidate will have experience in Service Now Incident Management Windows and Service Desk. This role is hybrid with day shifts and no travel required. The candidate will be responsible for ensuring smooth IT operations and providing technical support to end-users. Responsibilities Provide technical support to end-users by troubleshooting and resolving issues related to Service Now Incident Management and Windows. Oversee the incident management process ensuring timely resolution and proper documentation of incidents. Monitor and maintain the performance of IT systems ensuring they are running efficiently and effectively. Collaborate with other IT team members to implement and maintain IT solutions that meet the needs of the organization. Assist in the development and implementation of IT policies and procedures to ensure compliance with industry standards and best practices. Conduct regular system audits to identify and address potential issues before they impact operations. Manage and prioritize service desk tickets ensuring prompt and accurate resolution of user requests. Provide training and support to end-users on the use of IT systems and applications. Participate in the planning and execution of IT projects ensuring they are completed on time and within budget. Maintain accurate and up-to-date documentation of IT systems processes and procedures. Stay current with emerging technologies and industry trends to ensure the organization remains competitive. Contribute to the continuous improvement of IT services by identifying and implementing process improvements. Ensure a high level of customer satisfaction by providing excellent service and support. Qualifications Must have experience with Service Now and Incident Management. Must have experience with Windows operating systems. Must have experience working in a service desk environment. Nice to have experience with hybrid work models. Nice to have experience with IT project management. Must have strong problem-solving and troubleshooting skills. Must have excellent communication and interpersonal skills. Must have the ability to work independently and as part of a team. Must have strong organizational and time management skills. Must have the ability to prioritize and manage multiple tasks simultaneously. Must have a customer-focused mindset. Must have a willingness to learn and adapt to new technologies and processes. Must have a commitment to continuous improvement and professional development. Certifications Required ITIL Foundation Certification Microsoft Certified: Windows Server Fundamentals

SUMMARY Hiring now for service desk role for Bangalore location, Salary up-to 7 LPA Job Title: Service Desk Associate Location: Bangalore (Work from Office) Fresher Salary: 3.5 LPA CTC Exp Sal up-to 7 LPA CTC Experience: Freshers & Experienced Candidates Joining: Immediate Joiners Only Job Overview: Wipro is hiring Service Desk Associates for its offices in Bangalore. We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided. Key Responsibilities: Provide first-level IT support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issues. Log incidents, track resolutions, and escalate complex issues as needed. Ensure timely resolution of IT service requests to meet SLAs. Maintain accurate records of technical issues and resolutions. Collaborate with internal teams to enhance user experience. Requirements Education: Graduation is mandatory; technical graduation is preferred. Communication: Excellent English communication skills are mandatory. Technical Knowledge: Basic understanding of IT concepts, networking, and troubleshooting. Availability: Only immediate joiners will be considered. Benefits Competitive salary of 3.5 LPA to upto 7 lpa Relocation bonus for candidates moving to Bangalore or Hyderabad With cab facilitates.

Min Exp - 10 yrs Shift - 8:30 PM to 5:30 AM IST IT SDM with strong infrastructure expertise Managing SOC & NOC teams, Incident management, vulnerability scanning, patching cycles, Must know ITSM tools Share CV at kavita.singh@elevancesystems.com

etermine the design and workout strategy for new projects. Lead the Project lifecycle closely following Governance models. • Identify and resolve issues reported within defines SLAs part of routine maintenance of existing applications built in SharePoint online. • Report extraction and automations to support different metrics, that are maintained in the applications. • Work with Stakeholders on the enhancements in the existing applications. Project Planning, Tracking, & Reporting • Workout budgetary estimates during kick off, after understanding the high-level requirements. • Support the team in project planning activities, identify risks proactively, escalating thru appropriate channels as required and responsible for closely tracking the actual efforts • Communicate regularly the status of Projects, risks that creeps, impediments if any. Design • Familiar with Microsoft Visio, Word to create HLD, LLD, DLD in various stages of SharePoint site development and maintenance. Provide tier two operational support, leading team efforts in resolution of incidents and outages for information security technology and its dependencies on Public and Private Cloud computing environments, shared platforms, and operating systems for more than three of the following technologies: Ensuring team's adherence to SOPs, training and performance monitoring for team members, and continuous process improvement for efficiency, including automation, wherever applicable and conduct recurring assessments of all the key SOC workflows to highlight process deficiencies as well as improvement opportunities for staff. o Malware Analysis o SIEM (Splunk) o Software-defined (Cloud) Network Security o Endpoint Security Protection o Data Loss Prevention Partner with other technology teams in handling and responding to internal customer issues, conducting problem analysis and providing solutions for service level improvements, and ensuring timely remediation of security issues in accordance with corporate policies and standards Execute daily security technology administration functions Perform Root Cause Analysis (RCA) on applicable technology Validate quality of dashboards and alerts and suggest updates to reflect new threats and changes in the monitored environment Support the Security Operations team in its efforts on various technology projects and operational initiatives Work as a part of a team to ensure that Guardian customers' data, technology platforms, and infrastructure are available and safeguarded from cyber threats Follow ITIL practices regarding incident, problem, and change management Stay up to date with emerging cyber threats, industry best practices, and applicable regulatory requirements Required Qualifications Being curious and desire to analyze anomalies Desire and passion to learn and grow in Cybersecurity Customer-focused demeanor Minimum 4-6 years of proven experience in building and operating security controls in at least two of the following domains: o Network/Perimeter Security, including Next-Gen firewalls, intrusion prevention systems, proxies, and Web Application firewalls (WAFs) o Enterprise Endpoint (host-based) Security o DLP and Secure Data Transmission, Storage, and Access o Identity and Access Management / User Behavior Analytics Understanding of security architecture, operating and troubleshooting principles of Microsoft Windows and Linux operating systems SIEM management: Senior SOC Engineers must have extensive experience in managing SIEM systems, including configuring, tuning, and optimizing them for maximum efficiency. Endpoint security: They must have a deep understanding of endpoint security solutions, including antivirus, anti-malware, and intrusion prevention systems. Security incident handling: Senior SOC Engineers must have experience in handling security incidents, including identifying the source of the threat, containing it, and preventing further damage. Data Loss Prevention (DLP): They must have experience in implementing and managing DLP solutions to prevent data breaches. Threat intelligence: They must stay up-to-date with the latest security threats and trends, and use this information to improve the organization's security posture. Team management: Senior SOC Engineers must lead and manage the security operations center team, including hiring, training, and mentoring team members. Documentation: They must ensure that all security events, incidents, and responses are properly documented for future reference and analysis. Collaboration: Senior SOC Engineers must work closely with other IT teams, including network engineers, system administrators, and application developers, to ensure that all systems are secure. Continuous improvement: They must continuously evaluate and improve the organization's security posture by implementing new technologies, processes, and procedures. Requirements for a Senior SOC Engineer typically include a bachelor's degree in computer science or a related field, along with relevant certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or Certified Ethical Hacker (CEH). Strong leadership skills, analytical skills, attention to detail, and the ability to work well under pressure are also essential. Ability to effectively work in a team, as well as to be an independent contributor on select projects Preferred Qualifications Recognized Security Industry and Public Cloud IaaS certifications Familiarity with security industry standards and best practices (NIST 800-53, ISO27001, NIST CSF, HITRUST, NYDFS-Cybersecurity, HIPAA, FedRAMP, OWASP, etc.) Familiarity with ITIL; experience with incident, problem, change, and risk management Location: This position can be based in any of the following locations: Gurgaon For internal use only: R000106800

Job Title: Systems Engineer Location: Infosys BPM - Pune Job Type: Full-Time Experience-3-5 Years only Notice Period-0-30 Days Education-BE About Us: Infosys BPM is a global leader in business process management, driving innovation and excellence in various industries. We are seeking a talented Systems Engineer with upto 3 yrs experience to join our dynamic team and contribute to the development and deployment of AI models. Job Description: Education: BE is preferred. More than 3 years of relevant IT experience Should be experienced in day-to-day IT support with respect to managing endpoints - desktops, laptops, IP Phones. Should have good knowledge in implementation & administration of servers. Knowledge on Active Directory Services, DHCP & DNS. Basic administration of LAN infrastructure (switches/firewall/ routers). Attend to service requests and incidents, Analyze the root cause, and provide solutions to meet the defined SLA target and avoid repeated incidents. Handle system and network related issues and handle 1st & 2nd level IT incidents and IT service requests. Candidate should be aware of different tools used for capacity management, availability managements. Experience in Asset management and various IT reports. Should be flexible to work in different shift timings and coordinate with different teams across geographies. Regards, Infosys BPM Recruitment team

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

We are looking for candidates who could join our Information Technology Team. Roles and Responsibility: Techno-Management Skill set/ BAU requirements: 1.Should have an understanding of TCP, UDP, Packet analysis,Threat and malware analysis, attack lifecycle. 2.Should be able to conceptually understand the attack kill chain. 3.Should be able to review and understand MIS reports shared by Network and Security 4.Should have a knowledge, understanding of the Microsegmentation concept and 5.As a part of security domain compliance management and should be able to manage compliance for network and security appliances(Firewalls, VPN, Anti-APT, Microsegmentation) 6.Should be able to handle Incidents and events end to end, from triggering of an incident, managing SLAs to closure of an incident, providing CAPA and RCA. 7.Should be able to understand the RACI matrix for each of the domains. 8.Should be able to prioritize tasks while processing advisories, incidents, problems and events. 9.Work with the 3rd party vendors for POCs, UATs and solution deployment purpose. 10.Vendors/ 3rd parties commercial negotiations/ management. 11.License, certificate life-cycle, upgrade-update management for the depicted domains. 12.Prepare SOPs and policies required for the depicted domains. 13.Be a bridge between the technical and the management team and make sure updates are regularly submitted to higher management and review to the technical team. 14.Any earlier experience in crisis situation handling would be an added advantage.

Greetings from Peoplefy Infosolutions !!! We are hiring for one of our reputed MNC client for Pune location. We are looking for candidates with 3 + years of experience in below skills - Primary skills : Service Management Incident management Problem and Change Management ITIL Certified Service Now Lean or Agile Good Communication Interested candidates for above position kindly share your CVs on Chitralekha. so @peoplefy.com with below details - Experience : CTC : Expected CTC : Notice Period : Location :

Job Title : Network Engineer Location State : Karnataka Location City : Bangalore Experience Required : to 4-5 Year(s) Shift: 24/7 Work Mode: Onsite Position Type: Contract Openings: 3 Looking for Immediate joiner Interested candidate share there updated resume sangeeta.t@varite.com For more information contact sangeeta @ 8929376486 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: An American multinational computer technology company headquartered in Austin, Texas, United States. A global technology provider offers a comprehensive suite of software solutions, encompassing a flagship relational database management system, enterprise resource planning, customer relationship management, and cloud services. Additionally, the company delivers middleware products, business intelligence tools, and industry-specific applications, addressing diverse business needs worldwide. As a key player in application development, it stewards a widely utilized programming language. These software solutions cater to businesses across various industries and are widely adopted for scalability, security, and innovation. About The Job: Should have experience working in GNOC environment at L2 level managing large Data Center. • Experience working in a large ISP or cloud provider environment. • Experience with vendors like Juniper, Arista, Cisco on routers & switches. • Should have experience working on Spine leaf, BGP, ISIS, OSPF, port channel. • Exposure to commodity Ethernet hardware (Broadcom/Mellanox), protocol experience with BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS. • Experience with networking protocols such as TCP/IP, VPN, DNS, DHCP, SSL. • Good to have experience in Automation, Python, Puppet, and/or Ansible, Jira tool. • Experience working on incident, change, service request. • Experience with RCA, RMA process. • Experience in handling and contributing to Major incident calls for Sev1, Sev2. • Strong oral and written communication skills. • Good to have Cisco and Juniper certifications. Qualifications: Experience: 3 - 5 Years Qualification: Graduation - B.E/ B.TECH/ M.TECH/ MCA/BCA Shift Coverage: Candidate should be open for 24x7 as per requirement How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Key Responsibilities Responsible for management of power design, delivery and installation, HVAC systems’ operation, security and service delivery Responsible for the Utility management of mission-critical Data Center Facility. Responsible for managing the overall quality and service of the operation and maintenance of multiple critical facility infrastructure systems in accordance with company's policies and procedures. Provide consistent leadership and support through planning, communicating, and managing a team of managers and professionals responsible to deliver data center facility services. Delivery of quality and consistent services and support as established by the organisation, while satisfying unique local requirements, managing issue resolution and ensuring proper performance reporting of key metrics. Communicate the status of the operation process with senior management. Work with management to coordinate projects, manage capacity and optimize safety, performance, reliability and efficiency. Develop, implement and manage maintenance plan schedules and processes. Ensure compliance with regulations and directives of regulatory agencies. Coordinate the development, and build-out of the Data Centre; Manage environmental resources, power distribution, safety, security, physical layout, cabling, racking and monitoring of data center equipment. Maintenance budget & cost control (CAPEX & OPEX) Materials Management Assist in vendor selections, Contracts Management, and manage vendor service level agreement performance; Coordinate equipment vendor access for site service calls and supervise vendor on site activities Supervise facility technicians, sub-contractors and any other contracted vendors ensuring that all work is performed according to established practices and procedures. Educational Qualifications Degree in Electrical/Mechanical engineering Years of Experience (minimum & maximum) 5 to 10 years What are the organizations that the candidate should have worked for? Projects implementation, Operations and management preferably in data centers, IT parks, large mission-critical facilities in IT/Telecom or Experience in Utilities field in petrochemical plants What are the nature and scope of responsibilities the candidate should have handled? Good technical knowledge & Leadership skills Large scale operations Team Management Day to day O&M jobs, incident management, Change Management, Escalation Work flow management Knowledge & Skills (Indicate which criteria are mandatory) Good technical knowledge in Electrical & Mechanical engineering Awareness of BMS/DCIM Ability to work independently Strong Leadership & communication skills Knowledge of ISO/Compliance/Certification

Job Summary Monitoring and Communication Remote Infrastructure tickets monitoring across all towers Provide appropriate communication to impacted infrastructure stakeholders about business impacting incidents events in case of P1 incidents Monitor ServiceNow queues and assign to technology towers as per the shift roaster 24 by 7 on seat support Responsibilities Monitoring and Communication Remote Infrastructure tickets monitoring across all towers Provide appropriate communication to impacted infrastructure stakeholders about business impacting incidents events in case of P1 incidents Monitor ServiceNow queues and assign to technology towers as per the shift roaster 24 by 7 on seat support Command and Control Follow established incident management process using BandLs ServiceNow instance Coordination Documentation and Reporting Coordinate with all relevant teams for incident resolution Coordinate with service desk and other third-party teams Follow a predefined escalation process for critical issues as well as escalate to Level 2 and Level 3 support Preparation of Monthly and Quarterly presentations Ad hoc report preparations Raising On-boarding Off-boarding requests and tracking them to closure

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Within our Database Administration team at Kyndryl, you'll be a master of managing and administering the backbone of our technological infrastructure. You'll be the architect of the system, shaping the base definition, structure, and documentation to ensure the long-term success of our business operations. Your expertise will be crucial in configuring, installing and maintaining database management systems, ensuring that our systems are always running at peak performance. You'll also be responsible for managing user access, implementing the highest standards of security to protect our valuable data from unauthorized access. In addition, you'll be a disaster recovery guru, developing strong backup and recovery plans to ensure that our system is always protected in the event of a failure. Your technical acumen will be put to use, as you support end users and application developers in solving complex problems related to our database systems. As a key player on the team, you'll implement policies and procedures to safeguard our data from external threats. You will also conduct capacity planning and growth projections based on usage, ensuring that our system is always scalable to meet our business needs. You'll be a strategic partner, working closely with various teams to coordinate systematic database project plans that align with our organizational goals. Your contributions will not go unnoticed - you'll have the opportunity to propose and implement enhancements that will improve the performance and reliability of the system, enabling us to deliver world-class services to our customers. You will provide MS SQL Server related technical leadership for the project from client’s location and support the 24x7 operation as an SME and guide the team. You will coordinate between different teams from client and Kyndryl side for day-to-day and scheduled activities. Manage client’s satisfaction with technical issues/day-to-day operations and do periodic management reporting. Responsible for manual Database Backup, Backup using SSMS, SQL Dump backup and restore them. Data refresh. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect. We have training and upskilling programs that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 10+ Years of Database Administration experience. Good knowledge of MS SQL database architecture and administration procedure. Knowledge of Oracle, My SQL, DB2, Postgres and MongoDB databases administration. Good understanding of High Availability and Disaster Recovery practices and should be familiar with cluster environments like SQL Always on, Veritas Cluster, etc. and must be able to manage MS SQL databases on them. Experience in database management such as performance tuning, troubleshooting, patching, upgrading, backup restore. Experience in monitoring MS SQL databases using SSMS, SQL Server Profile and other tools. Experience in creation, Upgrading and Management of Databases. Log Management. Experience in performance tuning and performance management at database level & Monitoring MS SQL database using SSMS, SQL Server Profile and other tools. Solaris/Linux and Windows Operating System and its facilities & Knowledge of Shell scripting. Good communication and leadership skills. Preferred Technical and Professional Experience MS SQL Server database administration certification. Sound knowledge of Incident, Service and Change Request Management. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Main Purpose of Job Inchcape shipping services are currently in the process of a large scale multi year digital transformation programme, as part of this we are looking for a candidate to manage the early life support model to ensure smooth transition into production. This is a crucial and fulfilling role - we are on a fascinating journey and need a visionary, strategic thinker to manage and run our early life support team. An exciting challenge for the role will be to engage our transformation teams and customers to ensure a fit for purpose hypercare model can be deployed to deliver the applications into production at speed. As the Hypercare application support SME, you will gain in depth understanding of our core production systems and provide support to the level 2 teams, instigate detailed investigation and identify problems, engaging with product and development teams to ensure products are running at their optimal level. This is a great opportunity to work with a technology portfolio thats modern and constantly developing furthering your knowledge of AI, Cloud, Big Data and other emerging technologies. You will be joining a business where collaboration, knowledge sharing, and growth are valued, and your inputs will be listened to. This is an exciting, dynamic role that requires agility of thought, adaptability with the ability to turn technical solutions and jargon into plain language for staff and communications. Role Requirements Acting as the primary subject matter expert for critical business applications, troubleshooting complex issues, and ensuring the smooth functioning of applications by proactively identifying and resolving potential problems, while collaborating closely with other IT teams and business stakeholders to align application support with strategic goals. Deep understanding of specific business applications, including their functionalities, architecture, data flows, and integration points, acting as the go-to person for complex technical issues. Excellent in applying analytical logical and systematic troubleshooting skills to diagnose complex technical issues and identify root causes. Lead the process of identifying, investigating, and resolving critical application issues, including escalation to higher-level support or vendors when needed. Implement and oversee application monitoring systems to proactively detect potential issues and take preventative measures to minimize downtime. Collaborate with development teams on application updates and deployments, ensuring smooth transition and minimal disruption to users. Develop and maintain comprehensive application documentation, including user guides, troubleshooting procedures, and knowledge base articles. Act as a liaison between the application support team and business stakeholders, understanding their needs and communicating effectively regarding application issues and updates. Monitor key performance indicators (KPIs) related to application uptime, resolution times, and user satisfaction to identify areas for improvement. Available out of hours for incident support and changes such as deployments and hotfixes. Strong verbal and written communication skills to effectively interact with technical teams, business users, and senior management. Proven ability to lead and motivate a team, delegate tasks, and foster collaboration. Participating in application upgrades, patches, and releases, ensuring smooth transition and minimal disruption to users. Working closely with application developers to communicate user feedback, report bugs, and contribute to application improvements. Excellent verbal and written communication to effectively explain technical concepts to non-technical users and collaborate with cross-functional teams Ability to provide exceptional customer service to end-users, addressing their concerns promptly and professionally Key Deliverables Provide support to new products during pilot, go-live and handover to BAU support. Document run-books ready for handover. Assist in entry and exit criteria for hypercare. Ensure incidents and problem investigations are done in thorough detail, identifying root causes and issues are resolved within SLA. Provide expert knowledge to application support members, helping identify issues and areas of improvement and providing that feedback to the respective teams. Ensure that services can be managed, operated, and supported in accordance with constraints specified during the service design stage of the service lifecycle. Ensure that the acceptance criteria are understood by the wider IT operations. Manage service components to ensure they meet business needs and performance targets. Develop and manage the implementation of remedies and preventative measures. Investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational) Identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions. Essential 5 years of Development Background 5 Years ITIL Experience In Incident, Problem, Change processes. 7+ years of experience in IT Application Support and Service delivery Excellent written and verbal communication and negotiation skills, including the ability to relate effectively to users at all levels and careful attention to detail. Flexible in meeting the demands of the role, as the role may involve some evening and occasional weekend work, as well as being on call for incident management. Excellent analysis and problem-solving skills Expert in modern software engineering practices Microsoft Visual Studio .NET, Visual Basic 6.0, ASP .NET, AJAX and Java script. SAAS integration Expertise in PostgreSQL and SQL server. Exposure to any middleware platforms like MuleSoft, Web methods, Dell Boomi will be an added advantage. Agile product management tools like Jira, Confluence, etc. Education to degree level or able to offer the equivalent in terms of professional training and experience. ITIL Certification This role requires out of hours support and on call. Desirable Knowledge of shipping / port agency domain. IT application Early Life Support experience. Experience in global organisation and services. IT partner / vendor management. Experience in Zoho Service desk. Accreditation or qualification in a computing discipline. Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisation. Sufficient technical background to understand the different architectures of the core systems, and to understand the impact of new technologies; experience of enterprise level applications will be an advantage.

SUMMARY Opening for service desk role for Bangalore location. Job Title: Service Desk Associate Location: Bangalore (Work from Office) Fresher Salary: 3.5 LPA CTC Exp Sal up-to 4.5 LPA CTC Experience: Freshers & Experienced Candidates Joining: Immediate Joiners Only Job Overview: Wipro is hiring Service Desk Associates for its offices in Bangalore. We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided. Key Responsibilities: Provide first-level IT support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issues. Log incidents, track resolutions, and escalate complex issues as needed. Ensure timely resolution of IT service requests to meet SLAs. Maintain accurate records of technical issues and resolutions. Collaborate with internal teams to enhance user experience. Required Skills & Qualifications: Education: Graduation is mandatory; technical graduation is preferred. Communication: Excellent English communication skills are mandatory. Technical Knowledge: Basic understanding of IT concepts, networking, and troubleshooting. Availability: Only immediate joiners will be considered. Benefits: Competitive salary of 3.5 LPA. Relocation bonus for candidates moving to Hyderabad, Coimbatore, or Chennai. Opportunity to work with one of the leading IT companies. Career growth and learning opportunities in IT support. Interested candidates can apply now! Benefits IJP - Internal job promotion Cab facility will be provided

SUMMARY Opening for service desk role for Hyderabad location for Fresher and Experience both, Salary upto 7 lpa Job Title: Service Desk Associate Location: Hyderabad, (Work from Office) Fresher Salary: 3.5 LPA Experience Salary: Upto 7 lpa Joining: Immediate Joiners Only Job Overview: Wipro is hiring Service Desk Associates for its offices in Hyderabad We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided also Key Responsibilities: Provide first-level IT support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issues. Log incidents, track resolutions, and escalate complex issues as needed. Ensure timely resolution of IT service requests to meet SLAs. Maintain accurate records of technical issues and resolutions. Collaborate with internal teams to enhance user experience. Required Skills & Qualifications: Education: Graduation is mandatory; technical graduation is preferred. Communication: Excellent English communication skills are mandatory. Technical Knowledge: Basic understanding of IT concepts, networking, and troubleshooting. Availability: Only immediate joiners will be considered. Benefits: Competitive salary of upto 7 Lpa Relocation bonus for candidates moving to Hyderabad Opportunity to work with one of the leading IT companies. Career growth and learning opportunities in IT support. Interested candidates can apply now! Benefits IJP: Internal job promotion Both way cab facility will be provided