Problem Analyst NEC Software Solutions (India)

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a member of NEC Software Solutions (India) Private Limited, you will play a crucial role in managing the IT infrastructure and ensuring seamless service delivery. Your responsibilities will include: - Analysis and reporting of incident data to identify trends, potential problems, and root causes. - Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT infrastructure. - Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution. - Diagnosis to determine whether new incidents are related to known errors or existing problem ...

Posted 2 months ago

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Problem Analyst NEC Software Solutions (India)

4.0 - 8.0 years

0 Lacs

karnataka

On-site

You will be responsible for analyzing and reporting incident data to identify trends, potential problems, and root causes within our IT infrastructure. Your role will involve taking proactive actions to fix interruptions to service, producing statistics and reports to manage recurring incidents, and diagnosing new incidents to determine their relation to known errors or existing problem records. As part of your responsibilities, you will facilitate and coordinate technical meetings, lead post-mortem investigations into high impact faults, manage root cause analysis between technical teams, and take necessary actions to fix interruptions to service caused by errors or faults in the IT infrast...

Posted 4 months ago

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