Incident Coordinator Teleperformance (TP)

1.0 - 7.0 years

4 - 5 Lacs

Vadodara

Work from Office

Teleperformance Global services is looking for Incident Coordinator to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

Posted 4 months ago

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Consultant - Tech Analyst Principal Global Services

7.0 - 12.0 years

7 - 12 Lacs

Pune

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Responsibilities Technology Operations Center - Consultant (Major Incident Coordinator) Indicative years of total experience: 7+ years Role Description: The Major Incident Coordinator is responsible for Major / Critical Incident Process within an engagement. He is expected to provide resolution to all the Major Incidents within the agreed time and provide overall status of Major Incident resolution process periodically. Reporting relationship: This role will report to Delivery Manager Key Responsibilities: Acting as a POC for Customer to provide the status update whenever a Major incident occurs Opening a Bridge through involving all relevant resolver groups and continue the discussions will...

Posted 5 months ago

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Software Engineer Mobinius Technologies

2 - 5 years

4 - 7 Lacs

Chennai

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Responsible for issuing an acknowledgment On Time and own the full responsibility to drive the key metrics MTTA (Mean Time To Acknowledge) & MTTE (Mean time to Engage) Ability to correlate alerts and create a meaningful picture to conclude an impact Ability to understand and correlate logs to problems Aggressively chase the relevant On Call teams to Engage the final resolver for the Incident in the shortest possible time Log all Incident/Service Request details, allocating categorization and prioritization codes Record and classify received Incidents and undertake an immediate effort in order to restore a failed Service as quickly as possible Keep users informed about their Incidents status ...

Posted 5 months ago

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Major Incident Coordinator Saxo

1.0 - 3.0 years

6 - 10 Lacs

gurugram

Work from Office

Location - Gurugram (On Site) The Major Incident Coordinator role at Saxo Group (India) is primarily responsible for coordinating major incidents and service disruptions that could potentially impact critical trading operations, client transactions, regulatory obligations, or the financial integrity of Saxo Banks services. This position requires swift resolution facilitation, ensuring service levels are maintained, and protecting business interests during major incidents. Responsibilities: Responsible for handing major incident and service disruptions that could impact trading operations, client transactions, regulatory obligations, or financial integrity. Responsible for facilitating swift ...

Posted Date not available

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