Global Incident Analyst Johnson Controls

3.0 - 5.0 years

8 - 12 Lacs

Hyderabad

Work from Office

What you will do The Global Incident Analyst will utilize internal processes and external tools to identify real or potential risks related to the safety and security of the client personnel and assets. The Analyst accurately synthesizes emerging and developing information, communicates actionable intelligence, contributes to travel risk and threat assessment products, and intakes emergency phone calls and provides support during crisis situations. How you will do it Continuously monitor worldwide events in real-time through internal and external tools and platforms to identify developing real or potential safety and security incidents. Evaluate and assess identified incidents for real or po...

Posted 3 months ago

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Incident Analyst - MIM Sutherland Global Services Inc

1.0 - 2.0 years

2 - 5 Lacs

Chennai

Work from Office

Manage the lifecycle of all Major Incidents and function as the single point of contact (SPOC) during end-to-end management of all IT priority1 incidents between the resolver groups and the internal/external stakeholders. Leveraging technology to issue all communications and providing key stakeholder management Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources - including resolving conflict to move forward to resolution Being accountable for resolving the outage via workaroun...

Posted 4 months ago

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