Inbound Sales Management Specialist

Role Overview: As an Inbound Sales Management Specialist at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide best resolutions. Your role will involve closing faults and complaints within SLAs, transforming customer support into a value-generating service that sets a strategic differentiator in the market. You will work with platform and software contact centers to enhance customer and agent experience, as well as contact center performance. Key Responsibilities: - Manage and resolve customer queries - Handle escalations and complaints effectively - Provide best resolutions to customers - Close faults and complaints within SLAs - Transform customer support into a value-generating service - Enhance customer and agent experience through technology - Improve contact center performance Qualifications Required: - Graduation in any field - 7 to 11 years of relevant experience About Accenture: Accenture is a global professional services company with expertise in digital, cloud, and security solutions. With a workforce of 699,000 professionals across more than 120 countries, Accenture offers Strategy and Consulting, Technology, and Operations services. Accenture leverages advanced technology and intelligent operations centers across 40 industries to deliver value and shared success for clients, people, shareholders, partners, and communities. Visit www.accenture.com for more information.,