Inbound Sales Management Specialist

As an Inbound Sales Management Specialist at Accenture, you will be part of the Customer Support vertical, assisting in managing and resolving customer queries, handling escalations and complaints from dissatisfied customers, and providing optimal resolutions within SLAs. Your role plays a crucial part in transforming customer support from a necessary function into a value-generating service that sets a strategic edge in the market. The technology and platforms utilized by contact centers significantly impact customer and agent experiences, as well as the overall performance of the contact center. To excel in this role, we are seeking individuals with strong Customer Experience (CX) skills, adaptability, ability to perform under pressure, problem-solving capabilities, agility for quick learning, and robust analytical skills. You will be analyzing and solving moderately complex problems, potentially creating new solutions by leveraging existing methods and procedures. Understanding the strategic direction set by senior management in relation to team goals is essential. While your primary upward interaction will be with your direct supervisor, you may also engage with peers and management levels, both internally at Accenture and at client sites. Guidance will be available when determining methods and procedures for new assignments. Your decisions will often impact the team you work with, and in some cases, you may manage small teams or work efforts as an individual contributor. Please be aware that this role may involve working in rotational shifts. In summary, your responsibilities as an Inbound Sales Management Specialist include analyzing and resolving moderately complex issues, potentially devising new solutions, understanding and aligning with the strategic goals set by senior management, interacting with supervisors, peers, and management levels, making impactful decisions, and potentially managing small teams or work efforts either at client sites or within Accenture. A background in Any Graduation is required for this role.,