Inbound Sales Management Senior Analyst - Voice

As an Inbound Sales Management Senior Analyst at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your responsibilities will include closing faults and complaints within SLAs. You will play a crucial role in transforming customer support into a value-generating service that differentiates Accenture in the market. **Roles and Responsibilities:** - Analyze and solve increasingly complex problems - Interact with peers within Accenture and may have client interactions - Work independently with minimal instruction on daily tasks and moderate guidance on new assignments - Make decisions that impact your work and potentially others - Act as an individual contributor or oversee a small work effort or team **What are we looking for ** - Ability to perform under pressure - Adaptability and flexibility - Strong problem-solving skills - Agility for quick learning - Team player with the ability to collaborate effectively **Qualifications Required:** - Any Graduation - 5 to 8 years of relevant experience Please note that this role may require you to work in rotational shifts. ,