Inbound process (Hindi)

Job Title: Inbound Customer Support Executive

Job Description:

We are looking for dynamic individuals to join our Inbound Process Team. The ideal candidate will handle customer interactions with professionalism and a problem-solving attitude.

Key Responsibilities:

Attend and manage inbound customer calls to address queries, requests, and complaints.

Accurately log requests and complaints in the CRM system.

Educate customers about new products, features, and benefits; generate potential leads.

Ensure adherence to all compliance and quality standards.

Identify and highlight recurring issues and suggest process improvements.

Meet monthly targets related to quality, efficiency, and accuracy (Scorecard KPIs).

Stay updated with product, process, and system knowledge.

Work towards achieving defined sales targets.

Skills & Competencies Required:

Excellent verbal communication skills.

Strong command over both English and Hindi (fluency mandatory).

Ability to understand, capture, and interpret basic customer information.

A customer-centric approach with strong problem-solving abilities.

Shift Details:

Rotational shifts

No night shifts for women candidates.

Eligibility Criteria:

Age: Below 32 years

Education: Any degree

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹300,000.00 per year

Application Question(s):

• Do you speak Hindi ?
• Do you speak English ?

Work Location: In person