4084 Inbound Jobs - Page 8

Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. freshers:25k Experienced:45k call indu@7848820046 call mayur@9343402211 call manish@7848820049 call soumya@8088720040 call aditi@7795311459

Apollo Telehealth Services is hiring a customer care executive for voice process. Freshers and Experienced Position : Customer Support Executive Qualification: Any Graduate or Intermediate. Freshers or with Experience of 1 - 5 years in Voice Process Work Location: Madhapur, Hyderabad (Landmark: Durgam Cheruvu Metro Station) Call Center Executive Job Responsibility : 1. Identifying Customers needs, Clarify information, research each issue and provide solutions. 2. Follow Communication Scripts when handling different topics. 3. Build Sustainable relationships and engage customers by taking the extra mile. 4. Keep records of all conversations in our call centre database in a comprehensive way. 5. Should be able to coordinate with various teams to ensure smooth service to customers Requirements : 1. Previous experience in a customer support role or customer call-handling knowledge. 2. Strong Phone & Verbal communication skills along with active listening. 3. Customer focus and adaptability to different personality types. 4. Ability to multitask, set priorities and manage time effectively. 5. Flexible to work in Rotational shifts in Night shift as well for Males.(NO night shift for Female candidate) 6. Good typing skills. 7. Self Transportation. 8. Native proficiency in Kannada/Tamil or Bengali along with English And Hindi will be considered an added advantage." Note: *******Excellent command over English, Hindi is mandatory with fluency******* Company Website URL: http://www.apollotelehealth.com/ Whats App: 8121015279 Regards, Jagadeesh Apollo Telehealth HR

Key Responsibilities: Customer Interaction: Handle incoming calls from customers promptly and professionally. Provide information about products, services, and company policies. Address customer inquiries, concerns, and complaints effectively. Issue Resolution: Troubleshoot and resolve customer issues or complaints in a timely manner. Escalate complex issues to appropriate departments for further investigation. Data Entry: Accurately and efficiently input customer information and details into the company's database. Product Knowledge: Stay informed about the company's products, services, and promotions to provide accurate information to customers. Eligibility Criteria: Proven customer service experience. Should have minimum 12 months of relevant experience Excellent communication skills, both verbal and written. Strong problem-solving and decision-making abilities. Proficiency in using call center software and computer systems. Ability to work in a fast-paced and dynamic environment. Strong attention to detail and accuracy. Sunday fixed off Interested Candidate can contact to - Contact Person- Swati Contact No. - 9108382888

Job Overview: We are looking for a motivated and customer-focused Tele caller to join our team in the manufacturing industry. The ideal candidate will play a key role in building relationships with clients, generating leads, and ensuring excellent customer service. Fluency in Hindi is essential for this role. Key Responsibilities: Make outbound calls to prospective and existing customers to promote products/services. Handle inbound customer queries and provide accurate information about products. Generate leads and schedule follow-ups with sales teams. Build and maintain strong relationships with clients to ensure customer satisfaction. Maintain detailed records of customer interactions in the CRM system. Follow up on leads and inquiries, and close potential sales. Provide post-sales support and resolve customer complaints in a timely manner. Stay updated with product knowledge and company policies. Key Requirements: Education: Minimum [High School/Graduate] qualification. Experience: [0-2 years] of experience in tele calling or customer service, preferably in the manufacturing industry. Language Proficiency: Must be fluent in Hindi ; proficiency in English or any regional language is a plus. Strong communication and interpersonal skills. Ability to handle objections and convert leads into sales. Basic knowledge of CRM tools and MS Office (Word, Excel). A positive attitude, persistence, and a goal-oriented approach.

Job description Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Job Locations : 1. Manyata Tech Park- International Voice Process, International Tech Support & International Semi Voice Process - Salary Upto 6 LPA 2. Maratha Halli International Voice Process & Insurance Claims Process - Salary Upto 7 LPA 3. Electronic City International Voice Process & International Non Voice Process - Salary Upto 4.5 LPA 4. Bellandur - International Voice Process - Salary Upto 6 LPA 5. Whitefield - International Voice Process, International Tech Support & International Semi Voice Process - Salary Upto 5 LPA 6. Fresher Or Experience needed: Candidates should be Fresher or minimum 6 months of experience into international voice process/ International Sales /Client Servicing, candidates should be flexible to work with rotational shift, Candidates should be fluent in communication Call HR Shagufta 6360065103 / 9964080000 or visit jobshop.ai to explore other open positions with us

What you need to bring to the table Manage end-to-end warehouse operations, including inbound and outbound processes, inventory management, and warehousing operations Drive initiatives focused on improving efficiency, operational excellence, and customer experience Implement processes and mechanisms to ensure on-time delivery of Hyperpure products, while maintaining cost and quality standards Identify and analyse significant issues and bottlenecks in the order delivery process Responsible to train and drive warehouse team to ensure timely and accurate operations Lead collaborative initiatives with product, operations, and support teams to enhance customer experience Lead logistics processes to ensure timely and loss-free delivery of products

Role & responsibilities Excellent Communication in English. 8 Months to 1 Year (Complete 12 months) of Experience is required in International Voice (Inbound Calling only). Candidates must comfortable working in night Shifts. Work from Office. Candidates should be ready to join immediately. Working:- 5 Days ( Rotational Week off) Both side Cab Facility NOTE: Freshers, Less than 6 months experienced & Domestic experienced candidates will not be considered.

Process:- TATA Term & Non-Term Insurance (Voice Process) Position: Multiple Openings Location: Airoli, Navi Mumbai Salary: 16K to 17K in-hand + Monthly Incentives (Based on Interview) Role & Responsibilities: Perform day-to-day job duties as assigned (Details to be discussed during interview) Communicate effectively in Marathi, Hindi, and basic English Work in a fixed day shift environment Eligibility Criteria: Minimum Qualification: 12th Pass Freshers & Experienced candidates are welcome Basic computer knowledge is a must Immediate joiners preferred Perks & Benefits: Fixed day shift PF + ESIC & other employee benefits Incentives based on performance Ready to Ignite Your Career? Dont wait! Your dream job is just a WhatsApp message away. Send your CV now and get noticed. WhatsApp your CV to HR Akshada :- 9822472894

Education: HSC (12th Pass) / Graduate Language Requirement: English Job Description: We are hiring energetic and customer-focused individuals to join our BPO team in Viman Nagar, Pune. As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with inquiries, complaints, and support via phone. Key Responsibilities: Handle inbound customer calls for queries, complaints, or product/service support. Resolve issues efficiently and provide accurate information. Maintain customer satisfaction through effective communication and problem-solving. Record and update customer interactions in the CRM system. Escalate unresolved issues to appropriate internal teams. Meet daily and monthly targets (call volume, resolution, satisfaction, etc.). Required Skills: Good communication skills in English. Basic computer knowledge (typing, CRM usage, data entry). Polite, patient, and customer-oriented approach. Ability to work in a fast-paced environment. Qualifications: Minimum HSC (12th pass); graduates preferred. Prior experience in a call center is an advantage but not mandatory. Freshers are welcome.

Job Opportunity Immediate Joining! Position: Multiple Openings Location: Airoli, Navi Mumbai Salary: 15,000 20,000 + Monthly Incentives (Based on Interview) Role & Responsibilities: Perform day-to-day job duties as assigned (Details to be discussed during interview) Communicate effectively in Marathi, Hindi, and basic English Work in a fixed day shift environment Eligibility Criteria: Minimum Qualification: 12th Pass Freshers & Experienced candidates are welcome Basic computer knowledge is a must Immediate joiners preferred Perks & Benefits: Fixed day shift PF + ESIC & other employee benefits Incentives based on performance How to Apply: Send your CV via WhatsApp For More Details, Contact HR Akshada:- 9822472894

Handle inbound and outbound voice calls professionally. Resolve customer queries or issues in a timely and efficient manner. Maintain accurate call records and customer interaction logs. Contact: 8688355270, 8148209052 Required Candidate profile Malayalam Language known candidates only preferred Good communication and listening skills. Fresher candidates are welcome. 12th to Any Graduate. Day Shifts/Rotational week off

Process - Bank Of India Need Graduates or Graduation perusing candidates. Freshers required CSA ROLE V3 comms skills Rotational shifts Rotational off PAID OTS. Salary - Upto 22,000 CTC ROI - HR and Ops only Required Candidate profile Qualification- Graduates or Graduation perusing candidates. To schedule your interview Call or send your CV through WhatsApp number mentioned below Contact Person :- HR Priyanka Mob No:- 7875990932

Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Nagpur Only Immediate joiner 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 4L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure schedule adherence and create an encouraging team environment. Interested Candidate please share CV on, poojam3@hexaware.com or, call or what's app on 7869304456 Regards, Pooja

Role & responsibilities: Salary:- 12,200 in hand plus unlimited incentives every month depends on interview Immediate Joining Freshers & experience both can apply Basic communication in Marathi, Hindi & English Job Location: Viman Nagar Pune-411014 Preferred candidate profile: Min qualification - 12th & Immediate Joiners Having basic Knowledge of Computer. Fixed day shift Perks and benefits: PF+ESIC and other benefits How to Apply: To schedule your interview Call or send your CV/Resume through WhatsApp HR Gaurav:- 77964 27055

Hiring for International Customer Service Location - Noida & Gurgaon 5 Days working Rotational shifts & offs 2 way cabs Lucrative incentives Free meals* Grad & UG both can apply Fresher can also apply Hansika - 9779403372 Shantanu - 8800256129

We have urgent requirements for INTERNATIONAL VOICE PROCESS for a TOP MNC at Gurgaon. Interested candidates can send their CV to touch.hr28@gmail.com Salary Range: 35K to 45K inhand + Incentives & cab. Minimum 1 year of Customer support experience is mandatory. Looking for immediate to 7 Days Joiners. Undeegraduates/ Graduate candidates can apply. Sat & Sun are fixed off Should have excellent communication skills in English language. WORK FROM OFFICE ONLY FACE TO FACE INTERVIEW : 1 DAY PROCESS EASY INTERVIEW ROUNDS CONTACT IMMEDIATELY. ------------------------------------------- Senior HR Monika - 9540632102 ( Call between 9AM - 8PM & WhatsApp your Resume) Email: touch.hr28@gmail.com NO CHARGES PLEASE REFER FRIENDS & COLLEAGUES

Urgent Hiring: Customer Support Executive (Voice Process) Uber India Location: RR Towers, 134/106/43, Hosur Main Road, Hosa Road Intersection, Opposite Hosa Road Metro Station, Bangalore Work Mode: Work from Office Working Days: 6 days a week Shift: Day Shift Joining: Immediate Joiners Preferred Job Overview: We are urgently hiring Customer Support Executives (Voice Process) for Uber India . The ideal candidates will be responsible for handling customer queries and delivering an exceptional service experience via voice support. Key Responsibilities: Handle inbound and outbound calls to assist and resolve customer queries. Deliver accurate and complete information to customers. Ensure high levels of customer satisfaction through professional communication. Maintain and update records using Google Sheets or MS Excel . Eligibility Criteria: Education: Graduation is mandatory . Languages Required: Must be fluent in English and Hindi Kannada speaking is a plus. Skills: Excellent verbal communication skills. Basic knowledge of Google Sheets and MS Excel . Experience: Freshers and experienced candidates are welcome to apply. Salary Structure: Freshers: 15,000 (Fixed) + 4,000 (Performance-Based Variable) Experienced: 18,000 (Performance-Based Variable) Benefits: PF & ESI provided Note: No cab facility available

*Odigeo Customer Service*- - graduate with 6 months experience in travel - UG with 1 year of experience in travel - Customer service - 5 Days working - Rotational shifts and week-offs - Transport Salary up to 38,000 CTC/Month

SUMMARY Job Role: Inbound Support Associate Day Shift (Kolkata) Responsibilities: Handle inbound calls efficiently and professionally Provide accurate, valid, and complete information by using the right tools and resources Identify candidate's issues and resolve them on time or escalate when necessary Maintain detailed records of candidate interactions in excel. Prepare daily, weekly, and monthly MIS reports in Excel Location: Hybrid (New Alipore , Kolkata) Candidate must work from the office 2 days a week Out of Location(Work from Home Mode) Requirements Bachelor's degree in any field Good communication skills required Freshers or candidates with up to 1 year of BPO Or tele calling experience will be preferred. Must have laptop or desktop with 8 GB RAM Must have stable wifi/ network connection Benefits Salary : Upto Rs.14,000 take home

Promote and sell travel packages Work directly with clients to understand their preferences, budget, and travel goals to create personalized itineraries Address client inquiries and concerns, providing expert advice on destinations, travel options, accommodations, and activities Provide guidance to junior consultants, offering training, support, and best practices for improving customer service Help meet sales and service goals for the department by motivating and leading the team

*Identify and target potential customers for domestic travel packages. *Convert leads into sales by providing expert guidance, Itineraries other details of travel packages. *Build and maintain strong relationships with clients to ensure repeat business. *Understand customer needs and preferences to offer tailored travel solution. *Stay updated with the latest domestic travel destinations, packages, and trend. *Handle any issues or changes in travel plans and communicate effectively with clients. *Track sales targets and work towards achieving and exceeding them. *Analyze sales performance and identify areas for improvement. Qualifications: Bachelors degree in Business, Tourism, Hospitality, or related field. Proven experience in travel sales, particularly in domestic travel. Strong communication and negotiation skills. Proficiency in CRM software and MS Office. Passion for travel and knowledge of popular domestic destinations. Ability to work in a fast-paced, target-driven environment. What We Offer: Competitive salary with incentives. Opportunities for career growth and development. A dynamic and supportive work environment. Discounts on travel packages for personal use.

Customer Care Executive • Shifts: Rotational, 9hour shift • Experience: Fresher Can Apply • Salary: Up to 25,000CTC • Role: Handle inbound calls & chats, resolve queries efficiently Call 022-6964-7085for interview Required Candidate profile Customer Care Executive • Shifts: Rotational, 9hour shift • Salary: Up to 25,000CTC • Role: Handle inbound calls & chats, resolve queries efficiently Call 022-6964-7085for interview

Customer Care Executive • Shifts: Rotational, 9hour shift • Workweek: 5days, 2days off • Salary: Up to 38,000CTC • Role: Handle inbound calls & chats, resolve queries efficiently.

SUMMARY Job Title: Telecaller (Female) Location: Kolkata Job Summary: We are seeking motivated and confident Female Telecallers to join our team in Kolkata. The ideal candidate should possess excellent communication skills in English, have a persuasive tone, and be comfortable handling outbound and inbound calls. Key Responsibilities: Make outbound calls to prospective customers to promote products/services Handle inbound customer queries with professionalism Maintain and update customer databases Follow up on leads and convert them into appointments or sales Achieve daily/weekly call targets and maintain call quality standards Maintain call records and share daily reports with the supervisor Requirements Requirements: Minimum 6 months of telecalling or customer service experience Fluency in English is mandatory Strong communication and interpersonal skills Ability to handle rejections and remain confident Basic computer knowledge (MS Excel, CRM tools preferred) Must be a quick learner and adaptable Preferred Attributes: Self - motivated and result-driven Friendly and courteous attitude over the phone Ability to work independently as well as in a team

Need Grads Freshers salary upto 30k (No BTech/ BE) Experience can also apply salary upto 40k Location- Gurgaon Rotational shifts Work from office Both side cab facilities Need excellent communication Call for more details- HR Kirtika - 9958890233