4084 Inbound Jobs - Page 6

Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. salary 8.5lks call indu@7848820046 call mayur@9343402211 call manish@7848820049 call soumya@8088720040 call aditi@7795311459

Hiring for International Voice Process| Max upto 5.5 LPA|EXP| 2 Way cab process: International voice process Required: Qualification: Under graduation / Graduation. Fresher / Experience's Experience: 1 Year's experience into Customer support voice . Good knowledge in to resolve the concerns of the customers through voice or chat Strong communication and interpersonal skills Package :- Max upto 5.5 LPA Rotational Shift 5 days working 2 Rotational offs Benefits: 2 Way cab only immediate joiner Location: Hyderabad Interview (Virtual) : Hr ,Assessment, Ops round. If anyone interested can connect on WhatsAap -85209 34202 Nishad Recruiter

Salary : Upto 5 L.P.A Job Location : Kolkata Good communication skills with fluent English Rotational shift & week off 5-6 day working Required Candidate profile Immediate joiner Excellent communication skill Freshers also eligible Should be ok with night shift and rotational shift Interview mode: Virtual BPO industry is first priority

Process:- Personal Loan Sales Officer (Outbound Process) -Fresher/ experience both can apply -HSC pass can apply -Salary- 15K fix in hand + incentives -Shift timing:- 9:30am-6:30pm -Average communication required Required Candidate profile Min Qualification HSC To schedule your interview Call or send your CV through WhatsApp/ mail (number mentioned below)- HR Pratiksha:-8698488197 Mail id :- pratiksha.shirtode@credicus.co Perks and benefits High Incentives and growth opportunities.

Process- Loan Recovery, Voice Process Experience- fresher/experience Good communication skills in Hindi & Marathi and Basic English Salary: Fresher- 11k to14k+ incentives Experience- Upto 14k to 16k in hand + incentives. Rounds of interview : HR, Ops. Preferred candidate profile HSC is mandate How to Apply: To schedule your interview, simply: Call or WhatsApp your CV to: HR Swapnali :- 9822946582

Position:- Inbound And Outbound Voice Process Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- 10,700 + 1500 incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact :- HR Gaurav :- 7796427055

Profile - TVS & Bajaj Process sales Fresher & Experience both can apply work from office immediate joiner Salary : 10,700 To 1500 Incentive Required Candidate profile Qualification - 12th Pass/ Any graduate Hindi Language only Male & Female both can apply Interview mode - Walking Day shift Good convincing skills How To Apply.. Contact Details: HR Name: Saloni Contact Number / WhatsApp: +91 9689518944

Process:- Bpo Telecaller Voice Process Shift:- Shift:- 9:30 to 6:30 Average communication required Marathi And Hindi HSC Freshers are welcomed Male and Female both can apply Salary:- Upto 12,200K In hand + Unlimited Incentives Required Candidate profile -Qualification: Min HSC Note:- Immediate Joining ! -Freshers/Exp both can apply. To schedule your interview Call or send your CV through WhatsApp Contact On:- HR Saloni:- 9689518944 Perks and benefits Unlimited Incentives

Position:- Outbound Voice Process Department:- Customer Service, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- 12200 + Unlimited Incentive Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact :- HR Dhanshree:- 9765799435

Process:- Voice Process Shift:- Shift:- 9:30 to 6:30 Average communication required Marathi And Hindi HSC Freshers are welcomed Male and Female both can apply Salary:- Upto 12,200K In hand + Unlimited Incentives Note:- Immediate Joining ! Required Candidate profile -Qualification: Min HSC -Freshers/Experienced both can apply. To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Dhanshree:- 9765799435 Perks and benefits Unlimited Incentives

Warm Greetings from Rivera Manpower Services, How to Apply: Click on Apply Now or share your updated resume to the following JOY 7996004799 rivera.joy1210@gmail.com Rivera Manpower Services (Whatsapp the cv if number is busy) Job Location: Manyata Tech Park, Bangalore Experience Required: 6 Months to 6 Years Job Description: We are hiring experienced professionals for an International Healthcare Process (voice-based) at our Bangalore center . This is an exciting opportunity to work in a dynamic environment with competitive pay and structured career growth. Key Responsibilities: Handle inbound/outbound calls related to US healthcare services. Assist customers with queries related to claims, eligibility, and benefits. Maintain quality standards and ensure customer satisfaction. Adhere to compliance guidelines and process workflows. Salary Structure: For 6 Months Experience: Utop 5.7 LPA For 1+ Years Experience: Upto 6.7 LPA Assessment Score 65+ : 6.0 LPA Assessment Score 70+ : Up to 6.7 LPA Salary based on communication based assessment performance conducted during the selection process. Work Details: Shift: US Rotational Shifts (Night Shift) Working Days: 5 Days per Week Week Offs: 2 Rotational Offs Eligibility Criteria: Minimum 6 months of international BPO experience required. Excellent communication skills (verbal and written). Comfortable with rotational night shifts. Must be able to clear the communication based assessment . Educational Qualification: Any Graduate / Undergraduate with relevant experience can apply. Perks and Benefits: Performance-based salary hikes. Night shift allowances. Transport facility (based on shift). Growth opportunities and internal job postings. How to Apply: Click on Apply Now or share your updated resume to the following JOY 7996004799 rivera.joy1210@gmail.com (Whatsapp the cv if number is busy) Grab this opportunity to work with a global brand and grow your career in international customer service! Shortlisted candidates will be contacted for further process.

Process:- Bpo Telecaller (outbound Process) Role & responsibilities: - Salary:- 12,200 Inhand + Incentives - Immediate Joining - Freshers & experience both can apply - Basic communication in Marathi, Hindi & English - Job Location: Viman Nagar Pune-411014 Preferred candidate profile: - Min qualification - 12th & Immediate Joiners - Having basic Knowledge of Computer. - Fixed day shift Perks and benefits: Good Salary With Unlimited Incentives To schedule your interview Call or send your CV/Resume through WhatsApp HR Priti :- 8421382934

Warm Greetings from Rivera Manpower Services, Contact, Ananya 8884496986 Rivera Manpower Services Rivera Manpower Services Hiring: International Voice Customer Service Process: Insurance | CTC Up to 5.75 LPA | Immediate Joiners Location: Bangalore Shift: US Rotational Shifts Work Mode: Work from Office Joiners: Immediate Joiners Only Job Type: Full-Time Job Description: We are hiring for Insurance Customer Service Executives for an International Voice Process with one of the leading global service providers. This is a voice-based customer support role for experienced professionals with excellent communication skills and the ability to handle queries in a high-paced environment. Eligibility Criteria: Education: Graduate / Undergraduate Experience: Minimum 1 year of international voice process experience (mandatory) Excellent verbal communication skills in English Strong problem-solving and customer-handling abilities Willingness to work in US rotational shifts Immediate joiners only Role & Responsibilities: Handle inbound/outbound international customer calls Resolve queries efficiently and ensure customer satisfaction Adhere to SLA, quality, and compliance standards Update CRM systems with accurate interaction records Collaborate with internal teams for escalations and solutions Perks Free Cab Facilities (Two-Way Transportation) Complimentary pick-up and drop-off service provided for employees. Ensures safety and convenience, especially during late or early shifts. Saves commuting time and cost for employees. Shift Allowances Additional compensation for working in non-standard shifts (e.g., night, early morning, or weekend shifts). Encourages flexibility and helps maintain work-life balance. Benefits Performance-Based Incentives Monetary or non-monetary rewards based on individual or team performance. Motivates employees to meet or exceed targets. Enhances productivity and job satisfaction. Call to Apply / Book Your Interview Slot: Ananya 8884496986 Rivera Manpower Services (Whatsapp the cv if number is busy) Grab this opportunity to work with a global brand and grow your career in international customer service!

Process:- TVS & Bajaj Voice Process Shift:- Shift:- 9:30 to 6:30 Average communication required Marathi And Hindi HSC Freshers are welcomed Male and Female both can apply Fresher Salary:- Upto 14k In hand. Exp Salary:- 16k In hand + Incentive Required Candidate profile -Qualification: Min HSC -Freshers/Experienced both can apply. To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Aditya: 8308125422 Perks and benefits Good salary with unlimited Incentives

Position:- Telecalling Outbound Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,200 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Aditya :-8308125422

Process:- IDFC Cross Sales Voice Process Requirement: Good Communication Skills Minimum Qualification: HSC (12th Pass) Freshers Welcome Salary: Freshers: Up to 23,000/month Experienced: Up to 25,000/month Rounds of Interviews:- HR round Operations round How to Apply ? To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person :- Shubham Mob No:- 8551021894

HSC Pass fresher can apply Average communication Hindi & Marathi only Day shift 9.30 to 6.30 Salary- 12,200 + Unlimited Incentive every month Immediate Joiner Work Location: Viman nagar , Pune Required Candidate profile Minimum HSC required. If interested WhatsApp HR Shital:- 9822963480(Call and What's app) Perks and benefits Team Parties, Friendly Workplace, Holidays

- Inbound Customer service -Fresher or experience -Salary upto 18k -Qualification: Min HSC Perks & Benefits: Good Salary Huge Incentives Shifts: 6 Days working Rotational week-off Rounds of Interviews:- HR round Operations round Client round Contact Details:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Namrata:- 8624868754 (Call and What's app)

Process:- Customer service - Inbound voice process -Fresher or experience -Salary upto 18k -Qualification: Min HSC Perks & Benefits: Good Salary Huge Incentives Shifts: 6 Days working Rotational week-off Rounds of Interviews:- HR round Operations round Client round Contact Details:- More Detail Contact HR Namrata:- 8624868754 ( WhatsApp/Call)

TATA HFL || Inbound || Customer Service || Customer Care Experience- fresher/experience Good communication skills Salary: 12k to 16k in hand Rounds of interview : HR, Ops, Client. Required Candidate profile HSC is mandate Job location - Millenium Business Park, Mahape, Navi Mumbai - 400710 Contact Details:- HR Namrata Contact No:- 8624868754

Job Title: Customer Retention Executive Airtel Process Process: Retention (Airtel) Location: Ghansoli / Mahape, Navi Mumbai Job Description: We are hiring enthusiastic and customer-focused individuals for the Airtel Retention Process. The ideal candidate should have average to good English communication skills and a strong willingness to engage with customers. This role involves handling customer retention queries and providing effective solutions to retain existing customers. Key Responsibilities: Handle outbound/inbound customer calls related to retention. Address and resolve customer concerns to ensure continued service. Convince customers to continue using Airtel services by highlighting benefits and solutions. Maintain records of customer interactions and follow-ups. Achieve daily and weekly targets as defined by the operations team. Requirements: Education: Minimum HSC (12th pass) Experience:- Freshers are welcome / Minimum 6 months of any work experience (preferred) Communication: Average to Good English communication skills Job Details: Salary: Upto 16K inhand Shifts: Day Rotational Shifts Week Off: Rotational Off Interview Rounds: HR Round Operations Round Work Location: Ghansoli / Mahape, Navi Mumbai Why Join Us? Work with one of India's top telecom brands Airtel Friendly and professional work environment Great opportunity to begin or grow your career in BPO/Telecom sector Interested candidates can apply now ! send your CV through WhatsApp (number mentioned below) HR Namrata :- 8624868754

WE HAVE AN EXCELLENT OPENING FOR YOU FROM TOP BPOS IN BANGALORE. Available Positions:- Customer Support & Sr Customer Support Technical Support & Sr Technical Support IT Help Desk engineers Server Support. Available Process:- Voice Support Available Shift Timings:- UK Australian US & Day Interview Rounds:- HR Voice & accent Operations Note:- All these rounds are held @ our office. "walk in with a resume & walkout with offer letter" Preferred To Carry:- 5 Copies of Resume 1 Passport size photograph Photo copies of education documents & experience letters if you have prior work experience. Interview Details:- MONDAY TO FRIDAY : 1:30 PM TO 6:00 PM SATURDAY :11:30 AM T0 3:00 PM MEET : Aditya or call @ 9686682465 / 7760984460 / 7259027295 / 7259027282 / 9900024811

Work From Office Process:- Hdfc Bank- Kotak Bank- Yes Bank || Voice Process Location - Thane and Navi Mumbai Shifts Timing: - Day Shift Preferred candidate profile HSC / Graduates can apply Freshers can apply Marathi And Hindi Good communication / Average english Salary:- 15,000 in-hand to 25,000 in-hand plus incentives. Rotational week off Rounds of Interviews: HR round Operations round Pick and drop from Thane station to office Contact Person: HR Prathmesh Mobile Number: +91 9607404867 Contact Options: Call directly to speak with HR WhatsApp your updated CV for faster processing

Process - JFL (Dominos) -Inbound Customer service -Fresher or experience -Salary upto 15k -Qualification: Min HSC Shifts: 6 Days working Rotational week-off Rounds of Interviews:- HR round Operations round Client round Contact Details:- More Detail Contact (WhatsApp/Call) HR Nisha :- 9763458943

- URGENT OPENING FOR DC (DEBIT CARD) UPGRADE PROCESS - SUNDAY FIXED OFF - AMAZING INCENTIVES - QUALIFICATION- 12th PASS - Salary - UPTO 21K IN-HAND - Timing - 10-7 - Note:- GOOD Communication Required Candidate profile Min qualification- HSC To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Omkar:- 8698879613 Perks and benefits Incentives and growth opportunities.