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2.0 - 7.0 years

3 - 5 Lacs

New Delhi, Gurgaon/Gurugram

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Job description Handling calls/queries/requests & service for inbound/out bound calls Responsible for making outbound calls & regular follow up on leads assigned Build a strong relationship with customers by understanding the customer Required Candidate profile Good communication skills writing, Oral and verbal with Regional language 1 year experience as Quality Analyst is mandatory S alary Upto 45 CTC as per experien ce 5 days work Morning Shifts Interested can call Vinay @9910155221 Walkin Interviews - Ienergizer Plot No 512-513, Udyog Vihar phase 3 , Sec-19 , Gurgaon Timings - 10 am to 6pm

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2.0 - 7.0 years

3 - 7 Lacs

Noida

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Subject: Opportunity at Barclays: Personal Banker F2F Interview on 6th & 7th June Were hiring for the Personal Banker role Key Requirements: Strong experience in international Voice Process. Excellent customer service & communication skills Ability to handle sensitive customer queries and provide resolutions Relationship-building with stakeholders/customers MS Office knowledge Interview Dates: 6th June (Friday) & 7th June (Saturday) If youre interested and meet the mandatory skill of excellent communication skills , please apply now! Looking forward to your application. Client name will be let you know once you apply for a job.

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0.0 - 4.0 years

1 - 4 Lacs

Chennai

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Immediate Hiring for Non-Voice Process Email & Chat Process Tamil / Malayalam / Hindi / Telugu / Kannada / Odia / Bengali, ( Freshers / Experinaced) Walk-in with Resume & Walk-Out with Offer Qualification - Any Degree 2025 Passed Outs Can also Apply / Any 3 Years Dipaloma Experience - 0 to 3 Years Permanent on Role Job Internal Job Promotions Salary - Fixed Salary Avg English Communication+ Any Native Languages Like Hindi, Malayalam, Odia, Bengali, Telugu Kannada PF +ESI +Gratuity General Shift (9.30 Am to 6.30 Pm) Sunday Weekoff + Monthly Paid Leaves Roles and Responsibilities: Responsible for making outbound calls and regular follow up on leads assigned. Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers. Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters Explaining the product features in detail and how to use the packages. Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages. Address all the issues / grievances of customers and provide the right customer experience. Capture the insights from customer interactions and share it with the internal team. Strictly adhere to the process requirements Interview Location - Matrimony.com RR Tower 3, No.95, 7th floor, Guindy Industrial Estate, Water Works Road, SIDCO Industrial Estate. Exact Landmark: Opposite to Ekkattuthangal Water Distribution Station Chennai -600032 Reference- Santhosh Raj-9789907368 Mention Santhosh Raj on the top of your Resume Company Overview: Matrimony.com Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE. Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2014). Over 3600 associates serve close to 4 million members. The company provides both matchmaking and marriage related services and is also complemented by 110+ company-owned retail outlets. Its flagship matchmaking services are Bharat Matrimony, Elite Matrimony and Community Matrimony. With a strong leadership in matchmaking, the company has fast expanded into the $55 billion marriage services Industry Wedding Bazaar the Largest Wedding Services Provider and Mandaps the Largest Online Wedding Venues Platform The goal is to build a billion-dollar revenue company and a long-lasting institution with a legacy for the generations to come.

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0.0 - 5.0 years

1 - 4 Lacs

Noida

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Axis Bank Phones Officer - Noida Contact :Ganesa Subramanian Whatsapp your cv to Ganesa HR 8056659888 THIS NUMBER IS FOR WHATSAPP Only Pls note : candidates with "Excellent English communication" only can apply Immediate joiners only Location: Noida No cab facility Rotational shifts 24*7 (no night shift for female) Two week offs (Rotational) Grade - Officer/ AM Axis Bank India (On-site) #Come As You Are "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply" About Axis Phones:: Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact centre to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness. About the Role: The Axis Phones Officer role is focused on rendering services to Axis Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / up sell set products.., Key Responsibilities: Be the best for our customers by - Displaying complete onus to customers queries / problems - Delivering service with requisite courtesy and accuracy - Adhering to product and process requirements, with nil errors - Escalating customer issues to the right internal stakeholders - Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores Ensure process efficiency and effectiveness by - Complying to service and sales guidelines - Achieving Call Quality targets - Resolving customer queries at the first instance of contact, with minimum call handling time Cross-sell / upsell set products like - Loans and mortgages - Priority / elite accounts Qualifications: Optimal qualification for success on the job is: Graduate or Post graduate from a recognized institution. 0- 5 years relevant role in voice customer servive. Role Proficiencies: For successful execution of the job, the candidate should possess the following: Proficiency in systems related to Banking transactions and services. Good communication skills in both English and local language. Excellent lead generation and conversion skill. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. High sales orientation to meet the sales targets consistently. Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.

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0.0 - 5.0 years

3 - 5 Lacs

Bengaluru

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Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Sobia 6362039269 or 9964080000 Responsibilities To process all the candidates going through the recruitment process by sending, checking and helping candidates to complete documentation. (Working rights, police check, medicals, modules, registration, bank, tax, super details, reference checks) Contacting and calling candidates to confirm candidates for role once all documentation has been completed HR Compliance: Stay up to date and ensure 100% compliance with local labour laws and regulations, providing guidance when necessary. Employee Records: Oversee the maintenance and accuracy of employee records, ensuring data privacy and compliance with applicable laws. JOB REQUIREMENTS- 1) Strong attention to detail. 2) Strong admin and compliance management skills 3) Excellent communication skills. 4) Ability to effectively communicate with candidates via phone when confirming candidates for roles 5) Problem solving attitude 6) Raise issues, concerns, errors to the team leader immediately. 7) Able to multitask and have excellent time management 8) Able to work in a fast-paced environment 9) Able to work on repetitive tasks 10) Excellent Excel skills For More Details Call HR Sobia 6362039269 or 9964080000

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1.0 - 5.0 years

3 - 5 Lacs

Noida

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Roles and responsibilities- Resolve International customer queries. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Requirements and skills Proven customer support experience or experience as a Client Service Representative. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Perks and benefits Both side cab Loyalty Bonus Unlimited Incentives Carrier Growth For Any Further Query Contact :- HR Karan Contact :- 9354359873 Email ID:- Karan.sehgal1@TechMahindra.com

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0.0 - 3.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Required Fresher/Experience Min HSC pass out Salary: Rs 11,000 TO 16,000 in hand Basic Knowledge of computer Language- Marathi, Hindi, required Average English. Working Hours : 9:30 AM - 6:30 PM | Monday to Saturday Required Candidate profile Qualification :- HSC Pass To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact us:- HR Aishwarya:- 9689518944 Perks and benefits Attractive Incentives and Joining Bonus.

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1.0 - 4.0 years

1 - 3 Lacs

Noida

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Graduate with Excellent communication skills required in ENGLISH. WORK FROM OFFICE Job Responsibilities: - 1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. 4. Proper resolution to customer Queries. Job Requirements: Flexibility to work in 24/7 environment Excellent Communications skills required in ENGLISH FRESHERS CAN APPLY Graduation Mandatory Salary: 25-27K CTC 5 Days Working Shift - 9 Hour Rotational AND Afternoon Shifts, For Male 24*7 (Last shift 5 pm to 2 am) for Females DAY SHIFTS ONLY 6 am to 8 pm (Any 9 Hours window) Location : Noida sector 60 Interested candidates can WhatsApp to Schedule their interview on the Below mentioned number HR SONALI Interview Details: Contact Person: HR SONALI Contact Number : 8130240758 Timing : Monday to Saturday from 10:00 AM to 3 PM. Address : I Energizer, A-37, GATE NO. 2, Sec- 60, Noida. Near Sector 59 metro station Feel free to refer your friends and share the contact number 8130240758

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1.0 - 4.0 years

1 - 3 Lacs

Noida

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Urgent Hiring for International process WORK FROM OFFICE Job Responsibilities: - 1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. 4. Proper resolution to customer Queries. Job Requirements: Flexibility to work in 24/7 environment Excellent Communications skills required in ENGLISH 6 months bpo exp Graduates/ Undergraduates Salary: 40K CTC 6 Days Working Shift - 9 Hour Rotational AND Afternoon Shifts, For Male 24*7 (Last shift 5 pm to 2 am) for Females DAY SHIFTS ONLY 6 am to 8 pm (Any 9 Hours window) Location : Noida sector 60 Interested candidates can WhatsApp to Schedule their interview on the Below mentioned number HR SONALI Interview Details: Contact Person: HR SONALI Contact Number : 8130240758 Timing : Monday to Saturday from 10:00 AM to 3 PM. Address : I Energizer, A-37, GATE NO. 2, Sec- 60, Noida. Near Sector 59 metro station Feel free to refer your friends and share the contact number 8130240758

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0.0 - 5.0 years

1 - 4 Lacs

Pune

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Job description:- Handling Inbound And Outbound calls. Calling the candidates and scheduling the interviews. Freshers/Experienced both can apply. Full Time: 12.30 to 9:00 Salary:- 10,000 To 20,000 + incentive Required Candidate profile:- Qualification: HSC And Above Job Location:- 2nd Floor, Brahma Rooftop Hotel Building, Opp to Podar School Katraj-Navale Bridge Road Pune 411046 More Details Call OR WhatsApp HR Shubham :- 9158966430 Perks and benefits:- Quaterly apprisal And Huge Incentives

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0.0 - 4.0 years

4 - 6 Lacs

Noida

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InfoEdge is hiring for Tele sales and Customer service roles for IIM Jobs. If you have excellent communication skills and have passion for Customer Acqusition. You can apply for this role. Email Resume - vrinda.gupta@naukri.com About BU: IIM jobs iimjobs.com is an exclusive job board for mid to senior management professionals in India. Now reaching over 15,00,000 job seekers and featuring some of the best jobs in Banking & Finance, Consulting, Research & Analytics, Sales & Marketing, HR, IT and Operations; iimjobs.com is the largest niche job board catering exclusively to the premium segment of the market. We are a hot startup in the recruitment industry. The scope and opportunity to learn are huge. You get to know about recruitment trends across industries, hiring dynamics, insights about the recruitment market. If you think you will love doing and getting to know all this, please apply. Customer Success at iimjobs.com: A company going through an exponential growth track, just does not need old school "Account Managers" but someone more than that. If Sales brings the customers on board, Customer Success make the customers stay for long term. Customer Success or Client Success owns the customer right from the point of inception all the way to the entire lifecycle of the customer which includes client onboarding, usage tracking & reporting and relationship building meetings. A customer success manager's work will involve a mix of management, sales and analytics in the normal course of a day's work. You will work collaboratively with the Operations team, Tech team, Marketing team and not to mention Sales team. Key Responsibilities: 1. Increase the Customer Life Cycle Value 2. Develop a relationship with the customers which is greater than a transactional association 3. Ensuring utilisation and generating ROI 4. Act as an interface between the company and the client Additional Qualifications : 1. Self starter, an ability to work in a fast growing, challenging start-up work space 2. Outgoing and garrulous as it is a client facing role. 3. Strong analytical skills to derive data driven insights for better decision making 4. Outstanding teamwork, organizational and interpersonal skills, with tremendous attention to detail 5. Candidates who can join immediately will be given a preference Connect with VRINDA GUPTA for more insights Email - vrinda.gupta@naukri.com LinkedIn - https://www.linkedin.com/in/vriiindaa/ Contact - 88260 177 78

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0.0 - 4.0 years

2 - 3 Lacs

Hyderabad

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* Greeting From Foundever..!!! We are hiring for International Voice Process Customer Service. Eligibility Criteria: Any Graduate or Undergraduate can apply US Voice Process Should have basic technical knowledge Excellent communication skills 1. Age of applicant should be Between 20 - 38 years. 2. Minimum Qualification Intermediate (or +2 equivalent). 3. Exceptional written and verbal communication skill in English. 4. Shifts: Rotational shifts (Should be comfortable to work 24/7). 5 days working and 2 rotational offs. 6. Salary: Best in the industry + Performance Payout. Employee Perks: Transport facility: Two way provided home pickup and drop. Performance Bonus: Based on your monthly performance. Rounds of Interview: HR Round Voice and Accent Round Operations Round Please ensure that you are mentioning Job Posting on the CV when you come for the walk in interview.

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0.0 - 4.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Position:- Outbound Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- 14,000 in-hand to 18,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Rushikesh :- 9822961821

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2.0 - 7.0 years

2 - 4 Lacs

Noida, Prayagraj, Lucknow

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Manage customers and ensure satisfaction Build and maintain client relationships Drive business growth through the team Lead and motivate the sales and marketing team Develop and implement sales strategies Monitor sales targets and team performance Required Candidate profile Any Graduation. Require min 2 year of any Sales experience. Must be local. Age up to 40 year. Last Company documents required.

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0.0 - 3.0 years

3 - 5 Lacs

Noida, Gurugram, Delhi / NCR

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Greetings from KVC CONSULTANTS LTD. Hiring for International Technical Support/Customer Support Role. Job Description International Voice Customer Support, FOR FRESHERS BOTH SIDE CAB PROVIDED Eligible - UG/Graduates Fresher & Experienced both can Apply. 5 Days Working Salary - 3.20 TO 4.00 LPA Rotational Shifts & Rotational Off Perks & Benefits Interested Candidates can or WhatsApp resume Simran- 9821182647 Mahvish - 9628373766 Riya - 9628373761 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

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2.0 - 7.0 years

2 - 4 Lacs

Nagpur, Nashik, Sangli

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Manage customers and ensure satisfaction Build and maintain client relationships Drive business growth through the team Lead and motivate the sales and marketing team Develop and implement sales strategies Monitor sales targets and team performance Required Candidate profile Any Graduation. Require min 2 year of any Sales experience. Must be local. Age up to 40 year. Last Company documents required.

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2.0 - 7.0 years

2 - 4 Lacs

Ahmedabad, Surat, Vadodara

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Manage customers and ensure satisfaction Build and maintain client relationships Drive business growth through the team Lead and motivate the sales and marketing team Develop and implement sales strategies Monitor sales targets and team performance Required Candidate profile Any Graduation. Require min 2 year of any Sales experience. Must be local. Age up to 40 year. Last Company documents required.

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2.0 - 7.0 years

2 - 4 Lacs

Mumbai, Thane, Pune

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Manage customers and ensure satisfaction Build and maintain client relationships Drive business growth through the team Lead and motivate the sales and marketing team Develop and implement sales strategies Monitor sales targets and team performance Required Candidate profile Any Graduation. Require min 2 year of any Sales experience. Must be local. Age up to 40 year. Last Company documents required.

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

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**"Your Gateway to the Best Call Center Jobs in Bangalore Apply with JobShop!"** - Are you looking for a rewarding career in a call center? Look no further! JobShop, Indias largest BPO recruitment company, is offering multiple openings across top companies in Bangalore. Whether you're a fresher starting your career or an experienced professional aiming for growth, we have the right job for you. - Apply once, unlock multiple job opportunities, and get placed with the best employers in the industry. Don’t miss your chance to join the leading names in BPO – apply today! 1. Domestic Tech Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call HR Zaan- 6360065418 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call HR Zaan- 6360065418 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call HR Zaan- 6360065418 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call HR Zaan- 6360065418 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru

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2.0 - 7.0 years

2 - 4 Lacs

Udaipur, Ajmer, Jaipur

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Manage customers and ensure satisfaction Build and maintain client relationships Drive business growth through the team Lead and motivate the sales and marketing team Develop and implement sales strategies Monitor sales targets and team performance Required Candidate profile Any Graduation. Require min 2 year of any Sales experience. Must be local. Age up to 40 year. Last Company documents required.

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0.0 - 4.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Position:- Inbound And Outbound Voice Process Location:- Viman Nagar Pune- 411014 Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- 14,000 in-hand to 18,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Gaurav :- 7796427055

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1.0 - 4.0 years

1 - 3 Lacs

Noida

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Join the group for more updates https://chat.whatsapp.com/GLV91cNxpMP0Mm1C3LO4Gq Graduate with Excellent communication skills required in ENGLISH. WORK FROM OFFICE Job Responsibilities: - 1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. 4. Proper resolution to customer Queries. Job Requirements: Flexibility to work in 24/7 environment Excellent Communications skills required in ENGLISH 1 Year experience in BPO Graduation Mandatory Salary: 29300 CTC 25300 IN HAND 5 Days Working Shift - 9 Hour Rotational AND Afternoon Shifts, For Male 24*7 (Last shift 5 pm to 2 am) for Females DAY SHIFTS ONLY 6 am to 8 pm (Any 9 Hours window) Location : Noida sector 60 Interested candidates can WhatsApp to Schedule their interview on the Below mentioned number HR Vanshika Aggarwal Interview Details: Contact Person: HR Vanshika Aggarwal Contact Number : 9211529334 Timing : Monday to Saturday from 10:00 AM to 3 PM. Address : I Energizer, A-37, GATE NO. 2, Sec- 60, Noida. Near Sector 59 metro station Feel free to refer your friends and share the contact number 9211529334

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0.0 - 5.0 years

3 - 6 Lacs

Bengaluru

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Greetings from JobShop, India's Largest BPO Recruitment Company. We are hiring the following positions for various clients of ours, to apply with JobShop call john on 6362028414 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 1. Domestic Tech Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call Ifra On-7975182215 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call Ifra On-7975182215 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call Ifra On-7975182215 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters

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0.0 - 5.0 years

2 - 5 Lacs

Mumbai, Mumbai Suburban, Thane

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Designation :Phone Banking Officer Payroll-Bank Payroll Job Location-Andheri/Thane/Vashi Process-Inbound Salary-Fresher 3.5 lakh Exp 5 lakh Day Shifts Graduate Fresher Welcome Need to Handle Bank HNI Clients Only Call 9137797705 -hrutika www.hyfly.in Required Candidate profile Virtually handle Bank's Elite customers account Solve issues over calls Help in investing in Banking Product's like FD/RD/Mutual Fund Upsell them Credit Cards/Loans no target for salary www.hyfly.in Perks and benefits Medical Allowance + Performance based Incentives

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0.0 - 5.0 years

2 - 4 Lacs

Mohali, Chandigarh, Zirakpur

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Mass Hiring for Fresher/ Experienced !! * Handle customer queries, complaints through chat/ calls. * Provide appropriate solutions and alternatives. 5 days working with cab services Call/ WhatsApp - HR Priyanka @ 7037375529 . Required Candidate profile Candidate must be comfortable for WORK FROM OFFICE @Mohali Excellent English Communication required UG/Grad/PG Fresher/Exp. Rotational Shifts Immediate joiners only FACE 2 FACE round of interview .

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Exploring Inbound Jobs in India

The inbound job market in India is thriving with opportunities for job seekers looking to work in customer service, sales, and marketing roles. Inbound jobs typically involve interacting with customers or clients who reach out to the company for assistance, inquiries, or purchases. These roles require good communication skills, problem-solving abilities, and a customer-centric approach.

Top Hiring Locations in India

If you are looking for inbound job opportunities in India, consider exploring job markets in the following major cities:

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Chennai

These cities have a high concentration of companies in various industries that actively hire for inbound roles.

Average Salary Range

The average salary range for inbound professionals in India varies based on experience and location. Entry-level positions in inbound roles can expect to earn between INR 2.5-4 lakhs per annum, while experienced professionals can earn upwards of INR 8-12 lakhs per annum.

Career Path

Inbound professionals can progress in their careers from roles such as Customer Service Executive to Team Leader, Manager, and eventually to Head of Customer Experience. The career path may vary depending on the industry and company size.

Related Skills

In addition to strong communication skills, inbound professionals are often expected to have skills such as:

  • Problem-solving abilities
  • Customer relationship management
  • Sales and negotiation skills
  • Knowledge of CRM software
  • Multitasking capabilities

Interview Questions

Here are 25 interview questions for inbound roles, categorized by difficulty level:

  • Basic
  • What is your understanding of inbound customer service?
  • How do you handle customer complaints?
  • Can you explain the importance of good communication skills in inbound roles?

  • Medium

  • How do you prioritize incoming customer inquiries?
  • Share an experience where you successfully upsold a product to a customer.
  • How do you ensure customer satisfaction in a high-volume inbound call center?

  • Advanced

  • Describe a time when you had to de-escalate a challenging customer situation.
  • How do you stay updated on industry trends to better assist customers?
  • Share a strategy you implemented to improve the efficiency of inbound processes in your previous role.

Prepare well for these questions to showcase your skills and experience effectively during the interview process.

Closing Remark

Inbound jobs in India offer a rewarding career path for individuals who excel in customer interactions and problem-solving. By honing your skills, gaining relevant experience, and preparing thoroughly for interviews, you can secure a fulfilling role in the inbound job market. Good luck with your job search!

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