Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG wit Min 1 Year International BPO Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Gaurika @ 93361 16522, Qasim @ 8056419536, Shadia @ 7898822545 @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries : Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Payroll-Bank Des-Virtual Relationship Manager-NRI (Banking & NBFC Industry only) Salary-7.5 Lakh Graduate with 2 yrs BPO Exp/Banking RM can only apply Location-Noida / Thane all banking facilities Call 8080702016 Sanika www.hyfly.in Required Candidate profile Excellent Communication and Articulation Age – 33 years and below only Relevant experience of min 3 years in Sales - Service and Relationship Management (Handled HNI Clients)

Location:- Kapurbavadi junction, Majiwada Thane (w)- 400607 Process:- Kotak Bank Voice Process Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Salary:- 14,000 + Incentives Freshers and experience both can apply Good communication Marathi And Hindi Perks and benefits:- High Incentives and growth opportunities. How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Akshay :- 9822146578

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @ 9606556306 / 6364808230 / 9606521172 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

**"Join Our International Voice Process Team!"** - Are you passionate about customer service? JobShop is hiring for international voice process roles! Assist customers from various countries, providing solutions and support. Enjoy competitive salaries and great benefits. Apply today! 1. Domestic Tech Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call HR Sumaiya-7406993000 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call HR Sumaiya-7406993000 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call HR Sumaiya-7406993000 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call HR Sumaiya-7406993000 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 5 . International Voice Process-One-way cab (only at night) Work Location : Bengaluru, Manyata Tech Park Salary upto 37,000 per month Minimum 1 year of BPO Experience Call HR Sumaiya-7406993000 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 6. Back office International Non voice (only night ) Work Location : Bengaluru, Manyata Tech Park Salary upto 37,000 per month Minimum 1 year of BPO Experience Call HR Sumaiya-7406993000 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters

**"Join Our International Voice Process Team!"** - Are you passionate about customer service? JobShop is hiring for international voice process roles! Assist customers from various countries, providing solutions and support. Enjoy competitive salaries and great benefits. Apply today! 1. Domestic Tech Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call HR Adeeba On 7975182651 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call HR Adeeba On 7975182651 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call HR Adeeba On 7975182651 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call HR Adeeba On 7975182651 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru

Greetings From Job Shop We have job openings in Bangalore for voice, non-voice, and customer & Technical service roles. Freshers and experienced candidates can apply. Job : International Technical Support Location: Bangalore Salary: Up to 4.2 LPA + incentives Shift: US / UK & Day Shifts Experience: Minimum 6 months in international voice process, international sales, or client servicing Qualification: Graduate or undergraduate Communication: Good English skills required For More Details Call HR Zaan at 6360065418 and 9964080000 Job Duties: Help customers by understanding and solving their problems Manage customer expectations and conflicts Communicate clearly with customers and team Make decisions quickly to help customers Organize work to finish tasks on time Requirements: Good verbal and written communication Flexible to work in rotational shifts At least 6 months experience in an international voice process How to Apply: Call HR Zaan at 6360065418 and 9964080000

**"Join Our International Voice Process Team!"** - Are you passionate about customer service? JobShop is hiring for international voice process roles! Assist customers from various countries, providing solutions and support. Enjoy competitive salaries and great benefits. Apply today! Call HR Ambika On 9110657487 or 9964080000 or visit jobshop.ai to explore other open positions with us Job Details: Process - International Voice Location: Manyata Tech Park, Bangalore Work Mode: Work from Office Schedule: 5 Days Working | 2 Rotational Days Off Shift: Night Shift Transport: 1-Way Cab Provided Salary & Benefits Freshers: Up to 3.5 LPA Experienced: Up to 5 LPA (Based on skills & experience) Extras: Incentives + Career Growth Opportunities Candidate Requirements Education: Graduates & Undergraduates Experience: Freshers welcome Advantage for candidates with International Voice, Customer Support, or Sales experience Skills: Excellent English communication Strong problem-solving & customer-handling abilities Flexibility: Comfortable with rotational/night shifts Why Apply? Great opportunity to gain international exposure, work with a global brand, and boost your career in customer support! Call HR Ambika On 9110657487 or 9964080000 or visit jobshop.ai to explore other open positions with us

Job description Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Call Arshiya on 7026112000 or 9964080000 visit jobshop.ai to explore other open positions with us We are Hiring for World Best Call Centers in Bengaluru. International Voice & Non Voice Process in Whitefield: - Call Arshiya on 7026112000 or 9964080000 Fresher Salary upto 24,000/- Take Home & Experienced upto 38,000/- UK & US Banking in Manyata Tech Park - Call Arshiya on 7026112000 or 9964080000 Experienced Salary upto 40,000 CTC + 8000 Incentive Salary 23,000 + unlimited incentives Hiring for World's Largest Ecommerce Client in Bellandur & Electronic City - - Call Arshiya on 7026112000 or 9964080000 10th Std, PUC & Grad Fresher or Experienced Salary upto 28,000 Take Home + incentives Technical Support for Freshers in Baghmane Tech Park & Whitefield - - Call Arshiya on 7026112000 or 9964080000 Fresher Salary 3.3 Lacs + 2.7 Lacs Variable Experience Salary 5.3 Lacs + 2.7 Lacs Variable Call Arshiya on 7026112000 or 9964080000 to speak to any of our HR Recruiters visit jobshop.ai to explore other open positions with us

HI WArm Greetings from Rivera Manpower Services, Currently we are hiring for JP Morgan chase for Claims Specialist Note : Minimum One year Experience is International voice Process is a Must. Should not have career Gap of more then 6 months Please call and book your interview slots: DIVYA - 9513900439 for further Clarification or else you can drop your resume in the email id mentioned below riveramanpowerservices@gmail.com Designation: Senior Process Associate Location: Bangalore Location: Bangalore CTC: Upto 6.5LPA Process: International Voice Process(>1y exp) Immediate Joiners only Required Candidate profile * Any Graduate/Post Graduates/Undergraduates with minimum of 1 year experience in International voice process mandatory. *Only Customer Service Experience. * International Voice Background preferred. Perks and Benefits *Night Shift allowance *daily Food allowance *Both Ways Cab Provided. *incentives *insurance Regards, DIVYA 9513900439

Hiring for Int B2B Process Required- min 1 year of exp in int voice process CTC - Upto 4.78 LPA 24/7 Shifts Both way cabs Location - Pune WFO | 5 Days working | Fixed week offs 20k Loyalty bonus No relocation cases Immediate joiners 85295 46798

Hiring for International BPO Required - min 6m exp in int voice process CTC - UPTO 4.92 lpa US Shifts Both ways cabs WFO | 5 days working | 2 rotational offs 20k Loyalty Bonus No relocation cases Immediate joiners Contact - 8529546798 (Divisha)

Immediate Openings for US Voice Process Min Qual - 12th Salary - 20000 - 28000 Good Incentives Excellent Communication in English Mandatory 2-week offs Call: Princy 8147958202 Jo 8971458202 Ruksar 8951958202 Owaiz 9108180134 Asma 9742626669 Perks and benefits PF Gratuity Health Insurance & Incentives

Responsibilities: * Meet sales targets * Close consumer deals * Manage customer relationships * Promote products through outbound calls * Collaborate with marketing team on campaigns Sales incentives

Key Responsibilities: Handle Outbound Sales Calls Attend Inbound Sales Enquiries Build Customer Relationships Promote Products and Offers Coordinate with the Marketing Team Sales incentives

Designation: CSE Location: Sitapura,Jaipur. Qualification: 12th / any degree. Contact person: Mathi (HR) 9786099709 Work from Office mode Immediate joiners are preferred... Freshers are Also Eligible. Roles and Responsibilities: Handling calls/ queries / requests pertaining to product and service for inbound / outbound calls effectively. Complaint Management. Solving customer grievances. Applying process / product Knowledge in replying to customers Demonstrates effective, clear and professional written and oral communication. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Interested candidates can directly Come for an Interview. INTERVIEW LOCATION : Novac technology Solutions, E-8, EPIP Sitapura RIICO Industrial Area, Jaipur.

Hi Job Seekers, We are hiring in bulk for multiple Customer Support roles in Kolkata . Position: Customer Support (Chat / Voice / Blended Process). Location: Kolkata. Industry: BPO / Customer Support. Work Mode: Work from Office. Please do not apply if: You are not comfortable with English communication. You are looking for fixed day shift roles. You are expecting a higher salary than mentioned below. Key Responsibilities: Handle customer queries via chat or voice support. Resolve product or service-related concerns efficiently. Maintain high levels of customer satisfaction. Follow process guidelines and meet quality benchmarks. Work as per the assigned shift schedule. Eligibility: Undergraduates and graduates can apply. Freshers and candidates with relevant BPO/customer service experience are welcome. Good English communication skills are mandatory. Must be comfortable with rotational shifts. Immediate joiners are preferred. Salary Details: Fresher: 16,800 CTC | 13,000 In-hand. Experienced (1+ year): 19,000 CTC | 15,700 In-hand. Work Schedule: 6 days working with rotational shifts and rotational week offs. Transport: One-side cab provided in odd hours. How to Apply: Send your resume via WhatsApp or call 9696714723 . If the call is not answered, please drop a message mentioning the role you're applying for. Stay updated with our latest openings: WhatsApp Channel: https://lnkd.in/dag_wY3c LinkedIn Profile: https://www.linkedin.com/in/homafaijani #BulkHiring #CustomerSupport #KolkataJobs #ChatProcess #VoiceSupport #CustomerService #BPOJobs #RotationalShifts #HiringNow #ImmediateJoiners #WalkInInterview #CustomerCare #DomesticBPO #JobOpportunity #SupportJobs #ApplyNow

- URGENT OPENING FOR DC (DEBIT CARD) UPGRADE PROCESS - SUNDAY FIXED OFF - AMAZING INCENTIVES - QUALIFICATION- 12th PASS - Salary - UPTO 21K IN-HAND - Timing - 10-7 - Note:- GOOD Communication Required Candidate profile Min qualification- HSC For more details (Call/WhatsApp) HR Priyanka :- 7875990932 Perks and benefits Incentives and growth opportunities.

Greetings from JobShop, India's Largest BPO Recruitment Company. We are hiring the following positions for various clients of ours, to apply with JobShop call Burhan on 9538429000 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 1. Domestic Tech Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must call Burhan on 9538429000 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must call Burhan on 9538429000 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must call Burhan on 9538429000 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must call Burhan on 9538429000 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 5. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 40,000 per month 1 year experience a must call Burhan on 9538429000 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru

Job Title: Warehouse Executive Location: Chennai Department: Warehouse Operations Position Overview: As a Warehouse Executive at Cyrix Healthcare Pvt. Ltd., you will play a pivotal role in ensuring the efficient management of our warehouse operations. Your responsibilities will encompass overseeing inbound and outbound processes, maintaining accurate inventory records, generating detailed reports, and utilizing Excel to support data-driven decision-making. Your attention to detail and organizational skills will be crucial in maintaining the smooth flow of goods and information within our warehouse. Key Responsibilities: Inbound & Outbound Operations: Manage the receipt and dispatch of goods, ensuring accurate documentation and timely processing. Inventory Management: Monitor stock levels, perform regular audits, and reconcile discrepancies to maintain optimal inventory accuracy. Report Generation: Utilize Excel to create and maintain reports on inventory levels, order statuses, and warehouse performance metrics. Data Entry & Documentation: Accurately input data into warehouse management systems and maintain organized records for all transactions. Collaboration: Coordinate with procurement, logistics, and other departments to ensure seamless warehouse operations and timely deliveries. Qualifications: Education: Minimum of a diploma; a degree in logistics, supply chain management, or a related field is preferred. Experience: Proven experience in warehouse operations, with a strong understanding of inbound and outbound processes. Technical Skills: Proficiency in Microsoft Excel; experience with warehouse management systems is a plus. Attention to Detail: Strong organizational skills with the ability to manage multiple tasks simultaneously. Communication: Effective verbal and written communication skills; ability to collaborate with cross-functional teams. Why Join Cyrix Healthcare Pvt. Ltd.? At Cyrix, we believe in empowering our people and building a workplace culture rooted in collaboration, learning, and innovation. You're now a vital part of that journey. Once again, welcome to Team Cyrix! Lets build something great together. Cyrix Healthcare Pvt. Ltd. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Call Center Jobs in Bangalore JobShop We have job openings in Bangalore for voice, non-voice, and customer service roles. Freshers and experienced candidates can apply. Job: International Technical Support Location: Bangalore Salary: Up to 4.2 LPA + incentives Shift: US rotational shift Experience: Minimum 6 months in international voice process, international sales, or client servicing Qualification: Graduate or undergraduate Communication: Good English skills required For More Details Call HR Zaan at 6360065418 and 9964080000 Job Duties: Help customers by understanding and solving their problems Manage customer expectations and conflicts Communicate clearly with customers and team Make decisions quickly to help customers Organize work to finish tasks on time Requirements: Good verbal and written communication Flexible to work in rotational shifts At least 6 months experience in an international voice process How to Apply: Call HR Zaan at 6360065418 and 9964080000

Skill required: Marketing Operations - Customer Service Technology Designation: Bus & Technology Delivery Senior Analyst Qualifications: Any Graduation/12th/PUC/HSC Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do In our Service Supply Chain offering, we leverage a combination of proprietary technology and client systems to develop, execute, and deliver BPaaS (business process as a service) or Managed Service solutions across the service lifecycle:Plan, Deliver, and Recover. In this role, you will partner with business development and act as a Business Subject Matter Expert (SME) to help build resilient solutions that will enhance our clients supply chains and customer experience. Join our dynamic Service Supply Chain (SSC) team and be at the forefront of helping world class organizations unlock their full potential. Imagine a career where your innovative work makes a real impact, and every day brings new challenges and opportunities for growth. We re on the lookout for passionate, talented individuals ready to make a difference. If you re eager to shape the future and drive success, this is your chancejoin us now and lets build something extraordinary together!As a Business & Technology Delivery Sr. Analyst (Voice Support), you will help us in managing/ resolving customer queries, handling escalations and complaints of dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.In this role you will have strong skills in Excel and MIS reports, as you will have to prepare management reports and analysis, both recurring and ad-hoc. This includes focusing on tracking business performance through trusted data and insights while actively managing employee behaviors. What are we looking for Any Graduation,12th/PUC/HSC Minimum of 3 years of experience in customer service and/or call center environment Ability to handle disputes Hands-on experience with trouble-shooting Problem-solving skills Written and verbal communication Roles and Responsibilities: Manage and operate telephony systems, preferably in a cloud-based environment.Prepare and handle documentation related to telephony operations and projects.Oversee team activities, provide guidance, and deliver training to team members.Monitor and manage dialer operations, inbound and outbound (including preview, predictive, and auto-dial modes) segments.Identify and resolve issues, perform root cause analysis, and implement effective solutions.Handle tickets and escalations efficiently to ensure timely resolution.Collaborate with cross-functional teams to understand and implement the requirements.Manage new and existing projects, including program design and execution.Oversee and manage IVR (Interactive Voice Response) and IVA (Intelligent Virtual Assistant) platforms.Lead and execute change management projects to ensure smooth transitions.Continuously improve existing processes for enhanced efficiency and performance.Manage vendor relationships and interactions to ensure service quality.Apply basic AI concepts to enhance telephony operations and processes.Work collaboratively as part of a team to achieve organizational goals.Please note that this role may require you to work in rotational shifts Qualification Any Graduation,12th/PUC/HSC

Skill required: Voice - Service Desk Voice Support Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Provide high quality Tier 1 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chatsFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsStrive and achieve SLA target and business outcome indicators defined by the clientLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Provide recruitment and onboarding support to new employeesUpdating personal records (Address, Name, emergency contact details) of the employeesHelping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time.Helping employees obtain their verification of employmentHelping hiring managers in the recruitment processManage employee grievance queriesAdminister or change benefits, health plans, retirement plans, etc. Prior international BPO work experience preferredFreshers acceptableNon-BPO work experience would be irrelevantAbility to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minute Roles and Responsibilities: Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers/ Provide navigational support on self service portalEnsure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimise customer complaints and escalations by providing exceptional service and call control Qualification Any Graduation

Skill required: Voice - Service Desk Voice Support Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Provide high quality Tier 1 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chatsFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsStrive and achieve SLA target and business outcome indicators defined by the clientLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Provide recruitment and onboarding support to new employeesUpdating personal records (Address, Name, emergency contact details) of the employeesHelping employees process their timesheets, updating payroll records and answering paystub related questions thus ensuring that employees are compensated correctly and on time.Helping employees obtain their verification of employmentHelping hiring managers in the recruitment processManage employee grievance queriesAdminister or change benefits, health plans, retirement plans, etc. Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet ExplorerGood technical aptitude with an ability to learn quicklyExcellent verbal and written communication skillsTyping speed 50 words per minutePrior international BPO work experience preferredFreshers acceptableNon-BPO work experience would be irrelevant Roles and Responsibilities: Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the ticketing toolWalk customers/ Provide navigational support on self service portalEnsure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelinesPlace outbound calls to customers when required in line with Client / Company guidelinesWork productively whilst maintaining exceptional call/data quality standards in line with targetsContribute to the team through open and regular communication with peers / supervisorsAdhere to all company or departmental policies and procedures (personnel and operational)Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current processMaintain regular and punctual attendance in line with company policies and proceduresMinimise customer complaints and escalations by providing exceptional service and call control Qualification Any Graduation

Work From Office Location - MBC Park Kasarvadavali Thane- 400615 Shifts Timing: - Day Shift Preferred candidate profile HSC / Graduates can apply Freshers can apply Marathi And Hindi Good communication / Average english Salary:- 15,000 in-hand to 25,000 in-hand plus incentives. Rotational week off Rounds of Interviews: HR round Operations round Pick and drop from Thane station to office Interested can reach out on HR Rutuja:-9822686638