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0.0 - 5.0 years

1 - 3 Lacs

Mumbai, Thane, Navi Mumbai

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Process:- JFL (Dominos) Rotational Shifts (11 AM - 11 PM) Role: Customer Service Communication: Good to Excellent Qualification: Min HSC Salary: Full Time: 15,500 In-hand Part Time: 7,500 Required Candidate profile • Work Location: Turbhe Navi Mumbai • Pick up and drop is available till turbhe station • If interested WhatsApp HR Pallavi:- 7262957662 Perks and benefits Team Parties, Friendly Workplace, Holidays

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0.0 - 5.0 years

3 - 5 Lacs

Gurugram

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Hiring for freshers & experience International Voice Process UG/Grad fresher can apply Any Grad/UG with 1 yr exp. can apply Salary 18k-40k in hand Gurgaon 5 Days working Night shift Roster off Cabs/Allowances Call /WhatsApp Arsha:- 9810963815 Required Candidate profile Candidate should have excellent communication skills. Candidate should be an immediate joiner. Perks and benefits Incentives Variables Allowances

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0.0 - 5.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Marathi /Hindi & Basic English Communication. Providing service to the customers. Sal :- 12,200 + Incentive Freshers/Experienced both can apply. Handling Inbound And Outbound calls Required Candidate profile -Qualification: Min HSC -Freshers/Experienced both can apply. To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Tejaswini :- 7796426971 Perks and benefits unlimited incentives

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0.0 - 5.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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* Avarage comms required * Unlimited incentives * Shift timing- 9:30-6:30 * Fresher & Exp both can apply * Qualification: Min HSC * Need immediate joiner. Required Candidate profile HSC or Any graduate / Under graduate To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Suhas :- 9822472894 (Call and What's app) Perks and benefits High Incentives and growth opportunities.

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0.0 - 5.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Process :- Telecalling (Voice Process) Role & responsibilities: -Salary:- 15,000 To 20,000 + incentives every month depends on interview Immediate Joining Freshers & experience both can apply Basic communication in Marathi, Hindi & English Job Location: Airoli ,Navi Mumbai Preferred candidate profile: - Min qualification - 12th & Immediate Joiners - Having basic Knowledge of Computer. - Fixed day shift Perks and benefits: PF+ESIC and other benefits Interested Candidate can share CV on bellow whatsapp number HR Rutuja :- 9822686638

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0.0 - 5.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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URGENT OPENING FOR DC (DEBIT CARD) UPGRADE PROCESS - SUNDAY FIXED OFF - AMAZING INCENTIVES - QUALIFICATION- 12th PASS - Salary - UPTO 21K IN-HAND - Timing - 10 TO 7 - Note:- GOOD Communication Required Candidate profile Min qualification- HSC To schedule your interview send your CV through WhatsApp (number mentioned below) HR Kashish:- 7796426975 Perks and benefits Incentives and growth opportunities.

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1.0 - 6.0 years

4 - 6 Lacs

Bengaluru

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Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Technical & customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @9901777673 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

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1.0 - 5.0 years

4 - 7 Lacs

Hyderabad

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Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @ 9606556306 / 6364808230 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

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0.0 - 5.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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-Process:- Insurance Sales Process (office work) -Fresher/ experience both can apply -HSC pass can apply -freshers Salary-15,000 To 20,000 + incentives -Shift timing:- 9:30am-6:30pm -Good communication skills - LOCATION:- GHANSOLI NAVI MUMBAI Required Candidate profile Min Qualification HSC To schedule your interview Call or send your CV through WhatsApp (number mentioned below)- HR Riya:- 8551021894 Perks and benefits High Incentives and growth opportunities.

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0.0 - 5.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Work From Office Location - MAHAPE, Navi Mumbai, Maharashtra 400710 Shifts Timing: - Day Shift Preferred candidate profile HSC / Graduates can apply Freshers can apply Marathi And Hindi Good communication / Average english Salary:- 12,000 in-hand to 20,000 in-hand plus incentives. Rounds of Interviews: HR round Operations round Pick and drop from Thane station to office Interested can reach out on HR Riya :- 8551021894

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0.0 - 5.0 years

1 - 5 Lacs

Bengaluru

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Job description Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Call Bhuvana 7406034000 or 9964080000 visit jobshop.ai to explore other open positions with us We are Hiring for World Best Call Centers in Bengaluru. Background Verification Process in Whitefield: - Call Bhuvana 7406034000 or 9964080000 Fresher Salary upto 24,000/- Take Home & Experienced upto 30,000/- Airline Process in Manyata Tech Park - Call Bhuvana 7406034000 or 9964080000 Experienced Salary upto 32,000 CTC + 8000 Incentive UK Shift in White Field - Call Bhuvana 7406034000 or 9964080000 Salary 23,000 + unlimited incentives Hiring for World's Largest Ecommerce Client in Bellandur & Electronic City - - Call Bhuvana 7406034000 or 9964080000 10th Std, PUC & Grad Fresher or Experienced Salary upto 28,000 Take Home + incentives Technical Support for Freshers in Baghmane Tech Park & Whitefield - - Call on Bhuvana 7406034000 or 9964080000 Fresher Salary 3.3 Lacs + 2.7 Lacs Variable Call Bhuvana 7406034000 or 9964080000 to speak to any of our HR Recruiters visit jobshop.ai to explore other open positions with us

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1.0 - 3.0 years

1 - 2 Lacs

Mumbai

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Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Ability to handle disputesAbility to perform under pressureAbility to work well in a teamAdaptable and flexibleAgility for quick learning Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

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Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice, International Semi Voice & Social Media Escalation. Call HR Keerthana 9513749000 or 9964080000 Job Locations : 1. Whitefield International Voice Process, International Tech Support & International Semi Voice Process 2. Maratha Halli International Voice Process & Social Media Process 3. Electronic City International Voice Process & International Non Voice Process 4. Bellandur - International Voice Process 5. Experience needed: Candidates should be Fresher or minimum 6 months of experience into international voice process/ International Sales /Client Servicing, candidates should be flexible to work with rotational shift, Candidates should be fluent in communication Call HR Keerthana 9513749000 or 9964080000

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0.0 - 1.0 years

2 - 6 Lacs

Bengaluru

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Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation/B.B.M/12th/PUC/HSC Years of Experience: 0 to 1 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation,B.B.M,12th/PUC/HSC

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0.0 - 1.0 years

2 - 6 Lacs

Bengaluru

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Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Ability to handle disputesAbility to meet deadlinesAgility for quick learningProblem-solving skillsAbility to work well in a team Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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0.0 - 1.0 years

2 - 4 Lacs

Bengaluru

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Skill required: Voice - Customer Service Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Voice Contact CenterCustomer service - Inbound Command over the languageFluencyFlexibleDedication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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0.0 - 1.0 years

2 - 3 Lacs

Surat

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Telecaller Required: We are currently looking for a motivated and dedicated telecaller to join our team. The ideal candidate should possess excellent communication skills in English,Gujarati and Hindi, have a polite and persuasive approach, and be comfortable handling both inbound and outbound calls. Prior experience in customer service or telecalling will be an advantage, but freshers with strong interpersonal skills are also welcome to apply. Responsibilities include making calls to potential customers, explaining products or services, and maintaining accurate records of interactions. If you are enthusiastic, goal-oriented, and ready to grow with us, we d love to hear from you.

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1.0 - 5.0 years

3 - 7 Lacs

Ludhiana

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About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com Role purpose Key accountabilities Required experience

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0.0 - 5.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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HSC Pass fresher can apply Average communication Hindi & Marathi only Day shift 9.30 to 6.30 Salary- 12,200 + Unlimited Incentive every month Immediate Joiner Work Location: Viman nagar , Pune Required Candidate profile Minimum HSC required. If interested WhatsApp HR Priti :- 8421382934 (Call and What's app) Perks and benefits Team Parties, Friendly Workplace, Holidays

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0.0 - 1.0 years

1 - 3 Lacs

Mumbai

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Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support Designation: New Associate Qualifications: Any Graduation Years of Experience: 0-1 years Language - Ability: English - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Customer Service Management Adaptable and flexible Agility for quick learning Ability to perform under pressure Commitment to quality Written and verbal communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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0.0 - 5.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Roles and Responsibilities Handle customer calls, emails, and chats to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions promptly. Maintain accurate records of all interactions with customers using CRM software. Collaborate with team members to achieve sales targets and improve overall performance metrics. Stay updated on product knowledge and company policies to provide informed support. Desired Candidate Profile 0-3 years of experience in BPO voice process (inbound/outbound calling). Strong communication skills in Marathi & Hindi languages. Ability to work on rotational shifts including weekends and holidays. Basic computer literacy for data entry purposes. High school diploma or equivalent required; graduation preferred. Profile - Bpo Process Voice Fresher Experience work from office immediate joiner Salary : 12,200 in hand + Unlimited Incentive Required Candidate profile Qualification - 12th Pass/ Any graduate Male & Female both can apply Day shift To schedule your interview call or send your CV through WhatsApp Contact No :- HR Priti :- 8421382934

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1.0 - 3.0 years

1 - 5 Lacs

Bengaluru

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Skill required: Voice - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportLooking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Voice Contact CenterCustomer service - Inbound Command over languageStabilityDedication towards the role Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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0.0 - 5.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Role & responsibilities: - Salary:- 12,200 Inhand + Unlimited Incentives - Immediate Joining - Freshers & experience both can apply - Basic communication in Marathi, Hindi & Avg English - Job Location: Viman Nagar Pune-411014 Preferred candidate profile: - Min qualification - 12th & Immediate Joiners - Fixed day shift - Fresher Perks and benefits: Good Salary With Unlimited Incentives How to Apply: To schedule your interview Call or send your CV/Resume through WhatsApp HR Priti :- 8421382934

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0.0 - 2.0 years

2 - 3 Lacs

Noida, Gurugram, Delhi / NCR

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NIIT Limited is hiring for its MNC client Wipro HR Services India Pvt Ltd. is looking for a Customer Care Specialist for Human Resource Outsourcing (HRO) Process. We are looking for smart professionals with a great attitude to make every single client interaction delightful Your Impact as a Customer Service Specialist- HRO Customer Service through calls. Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal & Client level delivery quality on calls. Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Required Experience Excellent communication skills Should be flexible to work in rotational shifts Proficient in computer usage and Basic knowledge on MSOffice Designation: Customer Service Specialist Education: Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons) We Offer You: Defined career roadmap which offers growth opportunities Performance based incentive program** Investment in talent development and skills enhancement Work life balance with 5 day workweek Collaborative environment with best in class professionals Focus on colleague engagement and fun@work * Insurance benefits Salary: 3.08LPA- 3.25 LPA LOCATION Gurgaon Interested candidates, please apply directly or share your resumes on : Neha.2b.sharma@niitmts.com

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0.0 - 5.0 years

1 - 3 Lacs

Nasik/Nashik

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1. Calls and Complaints Support 2. Communicating with Clients and CRM 3. Data entry and E-com std ops 4. Pref Exp.in Tele-calling or Tele-marketing/Customer Service/Courier Operations/Ecommerce/IT sector *Only NASHIK Candidates apply Required Candidate profile 1. Min 6 mths. experience in tele-calling/voice process/data entry operations 2. Candidate should be well proficient in Hindi + English and Email communication 3. Strong proficiency in excel/calling

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Exploring Inbound Jobs in India

The inbound job market in India is thriving with opportunities for job seekers looking to work in customer service, sales, and marketing roles. Inbound jobs typically involve interacting with customers or clients who reach out to the company for assistance, inquiries, or purchases. These roles require good communication skills, problem-solving abilities, and a customer-centric approach.

Top Hiring Locations in India

If you are looking for inbound job opportunities in India, consider exploring job markets in the following major cities:

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Chennai

These cities have a high concentration of companies in various industries that actively hire for inbound roles.

Average Salary Range

The average salary range for inbound professionals in India varies based on experience and location. Entry-level positions in inbound roles can expect to earn between INR 2.5-4 lakhs per annum, while experienced professionals can earn upwards of INR 8-12 lakhs per annum.

Career Path

Inbound professionals can progress in their careers from roles such as Customer Service Executive to Team Leader, Manager, and eventually to Head of Customer Experience. The career path may vary depending on the industry and company size.

Related Skills

In addition to strong communication skills, inbound professionals are often expected to have skills such as:

  • Problem-solving abilities
  • Customer relationship management
  • Sales and negotiation skills
  • Knowledge of CRM software
  • Multitasking capabilities

Interview Questions

Here are 25 interview questions for inbound roles, categorized by difficulty level:

  • Basic
  • What is your understanding of inbound customer service?
  • How do you handle customer complaints?
  • Can you explain the importance of good communication skills in inbound roles?

  • Medium

  • How do you prioritize incoming customer inquiries?
  • Share an experience where you successfully upsold a product to a customer.
  • How do you ensure customer satisfaction in a high-volume inbound call center?

  • Advanced

  • Describe a time when you had to de-escalate a challenging customer situation.
  • How do you stay updated on industry trends to better assist customers?
  • Share a strategy you implemented to improve the efficiency of inbound processes in your previous role.

Prepare well for these questions to showcase your skills and experience effectively during the interview process.

Closing Remark

Inbound jobs in India offer a rewarding career path for individuals who excel in customer interactions and problem-solving. By honing your skills, gaining relevant experience, and preparing thoroughly for interviews, you can secure a fulfilling role in the inbound job market. Good luck with your job search!

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