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0.0 - 3.0 years

0 - 0 Lacs

jaipur

On-site

Dear All, We have an urgent requirement for Customer Support Executive- Jaipur Location. Experience- can consider Fresher - 5 Years of experience Location- Jaipur Vaishali Nagar Notice Period - Immediate to 7 Days Skills - Inbound Process, Customer Support Interview Mode - Face 2 face at Vaishali Nagar Jaipur Interested candidate can share their updated resume at lisha.salkar@harjai.com Thanks, Lisha Salkar

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8.0 - 12.0 years

0 Lacs

maharashtra

On-site

The role of SAP WM / EWM consultant is crucial in optimizing warehouse operations and achieving operational excellence. Your responsibilities will range from project planning and execution to configuration, customization, training, and continuous enhancement. Your expertise will be pivotal in guiding organizations towards efficient warehouse management. We are seeking an experienced SAP WM / EWM consultant with additional exposure to SAP TM, which will be advantageous for this role. Your strong domain knowledge in warehousing, proficiency in both ECC and S/4 HANA, and at least 8 to 10 years of experience in WM / EWM SAP are essential. Having completed 3 to 4 end-to-end SAP WM / EWM implementations will be a significant asset. Your critical qualities should include a comprehensive understanding of RF, PPF actions, and Queue Management in SAP EWM. Knowledge of functionalities such as Inbound, Outbound, Cross Docking, Wave Management, Kitting, and Warehouse Process Type Determination is crucial. Additionally, you should possess cross-functional module knowledge to address business or system issues and integrate with SAP SD, MM, PP, and QM. Certification in SAP ECC or S/4 Hana (WM/EWM) is preferred. Strong communication skills, a dedication to enhancing user experience, and an excellent grasp of SAP WM / EWM are prerequisites for this role. Your key responsibilities will include configuring and integrating WM / EWM with other SAP modules, providing technical support and enhancements, and ensuring the overall efficiency, productivity, and accuracy of warehouse operations. Staying updated with trends and innovations in the WM / EWM module, coordinating end-user training, and having project management skills are integral parts of this role. If you have a passion for streamlining warehouse operations, optimizing processes, and enhancing user experience, we invite you to join our team as a Manager - SAP Support & Special Projects, WM / EWM.,

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0.0 - 5.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Job description Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice & International Chat Process Call HR Kaunain on 7975182692 Job Locations : 1. Manyata Tech Park- International Voice Process, International Tech Support & International Semi Voice Process - Salary Upto 6 LPA 2. Maratha Halli International Voice Process & Insurance Claims Process - Salary Upto 7 LPA 3. Electronic City International Voice Process & International Non Voice Process - Salary Upto 4.5 LPA 4. Bellandur - International Voice Process - Salary Upto 6 LPA 5. Whitefield - International Voice Process, International Tech Support & International Semi Voice Process - Salary Upto 5 LPA 6. Fresher Or Experience needed: Candidates should be Fresher or minimum 6 months of experience into international voice process/ International Sales /Client Servicing, candidates should be flexible to work with rotational shift, Candidates should be fluent in communication For More Details Call HR Kaunain on 7975182692 Role: Voice / Blended - OtherIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducation

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0.0 - 5.0 years

3 - 5 Lacs

Bengaluru

Work from Office

We are hiring Provider Contact Center Executives for our growing healthcare operations team. This is an exciting opportunity for freshers and recent graduates (2020 & above pass-outs only) who have excellent communication skills and are eager to start their career in a dynamic work environment. Call HR Muskhan on 9380964680 and 9964080000 Roles & Responsibilities Handle calls to and from healthcare providers based in the US. Respond to queries related to medical claims, eligibility, and patient records. Offer empathetic and efficient solutions while maintaining high service standards. Document all calls and interactions accurately. Work collaboratively with internal teams to resolve provider concerns. Eligibility Criteria Education: Minimum 2nd PUC pass and above Required Skills Excellent verbal communication in English (CEFR Grade B2 or above) Good voice clarity and neutral accent Ability to multitask with empathy and strong soft skills Analytical thinking and a solution-oriented mindset Selection Process HR Fitment Round Harver Voice Assessment (CEFR B2 Level Qualification) Voice & Accent Round Operations Round How to Apply: For More Details Call HR Muskhan on 9380964680 and 9964080000

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1.0 - 6.0 years

4 - 4 Lacs

Chennai

Work from Office

Hi, We are hiring experienced technical support / customer support professionals for Quality analyst role for UK shifts Experience - 1 yr & above (only from technical support / customer support background from international background only) Salary - Experience(1yr to 2yrs) - 25k take per month Experience (2yrs & above) - 28k take home per month If you are interested and your skills match the requirements, please share your updated CV to Janani(HR) - 9043685348 Work from office only Shift timings -12.30pm to 9.30pm / 1.30pm to 10.30pm / 2.30pm to 11.30pm Should be able to join immediately 5 days working in a week and saturday and sunday fixed off Free cab facility provided for pick and drop(*25km radius, door step pick and drop) Good communication skill in English is required Job Responsibilities: Evaluate Agent Performance: Review the quality of both phone and non-voice interactions against client quality benchmarks. Ensure Compliance: Monitor adherence to business rules and processes, promptly reporting any breaches. Document & Report: Complete monitoring forms with detailed performance comments and accurately save all results for reporting. Support Improvement: Assist in developing recommendations for quality assurance enhancements, focusing on workflow and knowledge guides. Efficiency: Ability to work quickly and accurately to meet set targets. Analytical Acumen: Excellent analytical skills, including synthesizing data from diverse sources. Organization: Superior time management and organizational abilities. Technical Proficiency: Basic computer literacy and software usage. QA Understanding (Advantage): Knowledge of quality assurance standards and methodologies is a plus. Note: If you have previously interviewed for this role, please disregard this posting.

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0.0 - 1.0 years

0 - 2 Lacs

Bengaluru

Work from Office

International NonVoice Customer Support Associate Chat & Email (OnSite) Location: BTM Layout, Bengaluru Schedule: 5 days/week + 2 rotational offs Eligibility: Graduates only • Candidates must reside in Bengaluru and attend in-person interviews Role Highlights Provide international customer support via chat and email (nonvoice) Work in rotational shifts , covering evening and night hours Must be a fast and accurate typist with strong English writing skills Qualification Requirements Bachelors degree in any discipline Live within 20km of BTM Layout to qualify for cab benefits Excellent typing speed and accuracy Available for face-to-face interview Compensation Package (Fresher) 20,000/month takehome Up to 3,500/month incentives , fully performancebased Shift-Based Cab Benefits (7 PM7 AM) Women: One-way free cab Men: One-way cab at 75/drop Recruitment Process Typing Assessment Chat-based typing & accuracy test Versant Speaking Test — Non-voice language proficiency Managerial Round — Final interview with hiring manage CONTACT: SHIVA 7996772782

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0.0 - 3.0 years

2 - 3 Lacs

Noida, New Delhi

Work from Office

Hi Jobseeker, We are hiring for Customer Service Executives Salary- 17k to 35k ctc 6 working days with rotational off Fresher/ Experienced Voice (UG/Graduate) Non - voice ( Graduate with 1 Year of Experience ) Key Responsibilities: Handle high volume of inbound and/or outbound calls inquiries from customers. Assist customers with queries related to products, services, billing, troubleshooting, and account management. Resolve customer complaints efficiently and empathetically. Record customer interactions and update account information accurately . Adhere to company policies, processes, and standard operating procedures. Participate in training sessions to improve product knowledge and customer handling skills. Collaborate with team members and escalate complex cases to higher support levels when necessary. Qualifications: Graduate can apply. Experience / Fresher. Excellent verbal and written communication skills in English. Strong interpersonal and problem-solving skills. Comfortable working in a fast-paced, target-driven environment. Interested candidates can apply or drop your cv on 9250024048 (Nandini) Regards, Nandini HR Executive Shining stars ITPL

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0.0 - 5.0 years

4 - 5 Lacs

New Delhi, Gurugram, Delhi / NCR

Work from Office

*Positions in Regional Languages(Able to resolve queries) *Shall be able to speak well & understand Bengali (along with Excellent english is must) *Outstanding verbal & listening skills *Salary upto 5.5LPA *Pan India Barkha@ 8851644223 Required Candidate profile *Any dropout/12th pass/UG & Graduate (Fresher & experienced) can apply *5days *Permanent work from home *Telephonic Interview *Should be open to work in rotational shifts * Should have WIFI installed Perks and benefits Permanent work from home (+ Incentives)

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0.0 - 3.0 years

2 - 2 Lacs

Bengaluru

Work from Office

Hiring for Customer Support Executives- Domestic Process Work from office Languages: (Must speak 1 Language) Telugu, Kannada, Malayalam Location: Electronic City, Bengaluru Details : Shift: 9 Hours, Day Salary: 18k CTC (Freshers can apply) Roles and Responsibilities Provide online support for customers. Be responsible to deliver a high-quality, customer-driven, support service resolving customer inquiries at the first point of contact wherever possible. Assist customers in resolving any open requests for support, assistance, information on upgrading, etc. Must be an immediate Joiner with good communication skills. Call HR Yamuna: 8807458389 for more details. ** ALL INTERVIEWS WALK IN at Bengaluru Branch **

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15.0 - 20.0 years

30 - 40 Lacs

Pune, Bengaluru, Delhi / NCR

Work from Office

Trangile Services Pvt. Ltd #hiring for Infor WMS - Project Manager, Know anyone who might be interested..? Skill #ERP #SupplyChain #WMS #InforWMS Job Location : Noida Sector 62 WFO A capable and confident Project Manager to lead multiple projects with our customers across the UK, Europe, and the Middle East. While a background in ERP, Supply Chain and Warehouse Management Systems (WMS) would be advantageous, it is not a must. What matters most is strong stakeholder management, clear communication, and a solid grounding in project management principles. Ability to manage multiple projects simultaneously and work under pressure. Proficiency in project management software and tools. Key Responsibilities: Project Planning and Management: Lead end-to-end WMS implementation projects, including project planning, scheduling, and resource allocation. Define project scope, goals, and deliverables in collaboration with stakeholders. Should understand warehouse business process. Understanding the business requirement of the organization Preparation of Blueprint for implementing the project. Implementation of the project. Validate the reports requirements Validate any changes in customize. Provide training to end-user. Sort out day to day queries of end users. Attend meetings with the client. Gather Information on their current business processes and prepare a document. Develop detailed project plans, timelines, and budgets. Stakeholder Management: Act as the primary point of contact for clients, vendors, and internal teams. Facilitate communication between stakeholders to ensure project alignment and address any issues or concerns. Technical Oversight: Collaborate with technical teams to ensure that solutions meet client requirements. Risk Management: Identify potential project risks and develop mitigation strategies. Monitor project progress and adjust plans as necessary to address any challenges or changes in scope. Quality Assurance: Ensure all project deliverables meet quality standards and client expectations. Conduct regular project reviews and assessments to ensure continuous improvement. Team Leadership: Lead and motivate project teams, providing guidance and support to ensure successful project execution. Foster a collaborative and productive team environment. Qualifications: Proven experience as a Project Manager, specifically with WMS implementations. Understanding of supply chain processes and warehouse management systems is preferred. PMP or similar project management certification is preferred. Excellent communication, leadership, and interpersonal skills. If interested please share update resume on pooja.thakur@trangile.com

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0.0 - 3.0 years

2 - 2 Lacs

Bengaluru

Work from Office

Hiring for Hindi Customer Support Executives Domestic Process Work from office Location: Electronic City, Bengaluru Details : Shift: 9 Hours, Day Salary: 20k CTC (Freshers can apply) Roles and Responsibilities Provide online support for customers. Be responsible to deliver a high-quality, customer-driven, support service resolving customer inquiries at the first point of contact wherever possible. Assist customers in resolving any open requests for support, assistance, information on upgrading, etc. Must be an immediate Joiner with good communication skills. Call HR Rinkita: 7579022945 for more details ** ALL INTERVIEWS WALK IN at Bengaluru Branch **

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0.0 - 5.0 years

2 - 2 Lacs

Bengaluru

Work from Office

Hiring for Tamil and Malayalam Customer Support Executives Domestic Process Work from office Location: Marathahalli, Bengaluru Details : Shift: 9 Hours, Day Salary: 20k CTC Roles and Responsibilities Provide online support for customers. Be responsible to deliver a high-quality, customer-driven, support service resolving customer inquiries at the first point of contact wherever possible. Assist customers in resolving any open requests for support, assistance, information on upgrading, etc. Must be an immediate Joiner with good communication skills. Call HR Rinkita: 7579022945 for more details ** ALL INTERVIEWS WALK IN at Bengaluru Branch **

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0.0 - 2.0 years

1 - 2 Lacs

Chennai

Work from Office

Job description HIRING!!!! iMarque Solutions BPO is hiring for Day shift bpo Voice. Openings :60 Interview Timing: 10Am to 5pm Address: Chennai Teynampet Maanasarovar Towers Old : 85A, New:271A Scheme Road, Anna Arivalayam Bus Stop, Chennai - 600018. Salary: Best in industry+ Bonus+Hikes as per process. Candidate should have excellent written communication in English and should be able to comprehend properly Candidate should be good at typing. Candidate should be fluent in Hind ,English. Required only immediate joiners. Freshers can apply Any graduates Pooja-HR 9884033533, preetham HR-7488019464, Shift Timings: Dayshift (Any 9:00hours) 6 days schedule with rotational Day shift and rotational week offs. Work from Office Interested candidates can directly walk in to the given address. come along with your friends who need of job. Walk-in -- Monday to Saturday (10 am to 6pm) Contact person and details: Balaji.A 8807755992 (Directly whatsapp Your Resume with subject as Position you Looking for ) Venue and location IMARQUE SOLUTIONS PRIVATE LIMITED(BPO) MaanSarovar Tower, 271A, Scheme Rd, Teynampet, Chennai, Tamil Nadu 600018 Landmark: Near Anna Arivalayam Email: Balaji.a@imarque.co.in

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1.0 - 6.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Walk- in For TOP MNC BPO Profile - Tele Sales/Customer care Executive/ Inside sales Executive 1. LOCATION - WHITEFIELD Qualification- HSC passed - 12th Pass can apply Salary- upto 22 K - 27 K in hand + INCENTIVES 1 Rotational week off Day shift Experience- Minimum 6 months of experience in Sales or Customer service + Sales/upsell/renewals. FRESHER WHO CAN SPEAK GOOD HINDI & ENGLISH - INTERESTED IN TELESALES CAN APPLY Languages required- HINDI & English Age - upto 30 years 2. LOCATION - KORAMANGALA ( ONLY EXPERIENCE CAN APPLY) Qualification- SSC passed - 10th Pass can apply Salary- 20 K in hand + INCENTIVES 1 Rotational week off Day shift Experience- Minimum 6 months of experience in Sales or Customer service + Sales/upsell/renewals. Languages required- Kannada & English Age - upto 35 years Immediate Offer Madhvi- 8318644241 Uma- 8287585554 Sonal- 7037224020 Cheshtha- 9315107361

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1.0 - 3.0 years

1 - 2 Lacs

Mohali

Remote

Greetings from Teleperformance!!! We have a great opportunity as Customer Support for our premium client, Ecommerce Giant on permanent basis. Chat & Voice Customer Support for WFH Role & responsibilities Only Experienced can apply (Should have necessary documents minimum 6months) Under Graduate or Graduate can apply Candidate should have excellent communication skills Candidate should have own system with below specifications: System: Core i5 7th Gen or above, 8GB RAM Camera: Mandatory Internet Speed: Minimum 20 Mbps Headset: Compatible USB headset with noise cancellation Invertor / UPS: Mandatory Job Description: Work Mode: Work From Home Inbound process Working days: 6 days with 1 rotational week off. Preferred Candidates: Immediate Joiners Preferred Languages: Candidate who have excellent English & Hindi communication no MTI (mother tongue influence) Excellent communication skills are Mandatory. Should have typing speed of 25 wpm with 85% accuracy. Salary- 18k inhand Preferred Candidates: Should have excellent English & Hindi communication, spoken, reading and writing Preferred candidates from ICSE , CBSE board, Ba, Bba, Bbm etc. Interview Rounds HR interview Assessment Operation Round ****************** Need to use own system with required specifications*********************** If interested share below details at barnali.dutta@teleperformancedibs.com CV Laptop configuration photo (i5, 8gb ram 7 gen, windows 10/11) USB Headset photo Wifi speed picture (minimum 50mbps) Offer Letter / Appointment letter Experience Letter Last 3 months payslips Name and Contact Number Mentioning keyword "WFH"

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1.0 - 4.0 years

2 - 6 Lacs

Chennai

Work from Office

The associate will handle queries relating to products and services over live chat and emails- The associate will be responsible for timely and accurate support to customers with a strong focus on high standards for the role- Demonstrates end-to-end ownership of every interaction coupled with proactive problem-solving and provides exceptional support to our customers- Both freshers and experienced can apply- Excellent verbal and written communication is mandate- High School Diploma or Equivalent and above (Graduation is not mandatory)

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1.0 - 6.0 years

6 - 7 Lacs

Bengaluru

Work from Office

currently hiring for a pilot batch in our healthcare process. This is an inbound customer care voice process role. graduates or undergraduates with a minimum of 1 year is 6.5 LPA CTC, plus incentives. Roshni 8951992038 or Prathibha 9035066285.

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12.0 - 18.0 years

14 - 19 Lacs

Pune

Hybrid

So, what’s the role all about? This position will lead multiple R&D teams that are developing a portfolio of enterprise grade and cloud scale products. We are looking for someone who is an established R&D leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a team of highly qualified software engineers. How will you make an impact? Work with the line of business to define the product roadmap and strategy. Assist in the development of short, medium, and long-term plans to achieve strategic objectives. Work closely with the product manager, technical architect, QA engineers, technical writer, and software engineers to define/develop features big and small for our products. Actively guide and mentor the team to develop features to meet functional, quality, security, operational and documentation requirements while obviating roadblocks. Drive and impact all current processes related to software development and improvements across the org as necessary. Manage all people aspects of the team, such as hiring, performance reviews, development plans, mentoring, promotions, etc. Provide worldwide support to our customers. Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization. Prioritize, assign, and manage department activities and projects in accordance with the R&D departments goals and objectives. Adjust hours of work, priorities, and staff assignments to ensure efficient operation based on workload. Design and present projects to improve current process and overall platform. Have you got what it takes? 15+ years of experience in Software Engineering. At least 5 years' experience in managing multiple teams of software developers. Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise product ecosystem. Deep domain expertise in inbound / outbound Contact Center products covering development, testing and support of multi-tenant cloud-native Contact Center software delivered as-a-Service (CCaaS). Experience working in a global product software company for enterprise customers (Fortune 100 companies). Experience of product development using Java / Dot net technologies, performant APIs, Database technologies and web technologies. Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance. Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS). Familiar with Quality targets and SLAs for SaaS applications. Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring. Experience working abroad or with geographically distributed global teams is preferred. Demonstrated ability to deftly influence others, especially in sensitive or complex situations. Deep experience with agile software development techniques and pitfalls. Excellent communication skills, problem-solving and decision-making skills. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Reporting into: Director Role Type: People Manager

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0.0 - 5.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

-Process:- ADITYA BIRLA FINANCE - Outbound Process -Fresher/ experience both can apply -HSC pass can apply -freshers Salary- 16,000 + incentives -Shift timing:- 9:30am-6:30pm -Good communication required -looking for immediate joiner Required Candidate profile min qualification HSC Job Location: Kapurbavadi junction Majiwada Thane (w)- 400607 Send your CV through WhatsApp (number mentioned below) HR Trupti:- 7378450713 Perks and benefits High Incentives and growth opportunities.

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0.0 - 5.0 years

1 - 3 Lacs

Mumbai, Thane, Navi Mumbai

Work from Office

Process:- IDFC FIRST BANKING - Outbound Process (Telesales) Requirement- Good comms required Unlimited incentives Shift timing- 9:30-6:30 Fresher & Exp both can apply Qualification: Min HSC Need immediate joiner. Work Location: Kapurbavadi junction, Majiwada Thane (w)- 400607 Salary: 14,500 (In-Hand) per month Rounds of Interviews:- HR round Operations round To schedule your interview Call or send your CV through WhatsApp / Mail (number mentioned below) HR Trupti:- 7378450713

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0.0 - 5.0 years

1 - 3 Lacs

Mumbai, Thane, Navi Mumbai

Work from Office

Process:- IDFC FIRST BANK - Outbound Process Requirement- Good comms required Unlimited incentives Shift timing- 9:30-6:30 Fresher & Exp both can apply Qualification: Min HSC Need immediate joiner. Work Location: Kapurbavadi junction, Majiwada Thane (w)- 400607 Salary: 14,500 (In-Hand) per month Rounds of Interviews:- HR round Operations round How to Apply:- To schedule your interview Call or send your CV through WhatsApp / Mail (number mentioned below) HR Mahek:- 7559401618

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1.0 - 3.0 years

3 - 7 Lacs

Bengaluru

Work from Office

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity Ltd. is a $16.3 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 89,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter. Role Objective Supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole Customer Service Organization, intercompany business. Responsibilities To deliver extraordinary customer experience: As a customer facing function we always need to ensure that each and every customer turns into a promoter of TE. We need to fulfill the demanding nature of our customers and exceed their expectations by delivering extra ordinary customer experience on every inquiry. Creating a network with support functions and acting in accordance with TE Values to meet our objective of ECE.Delivering swift results to exceed expectations. Order Management - Entry of paper/fax customer purchase orders into TE SAP order management system.Completely and accurately enter all relevant purchase order data elements including part numbers, shipping and billing information, and any special instructions. Orders are to be created per documented work instructions. Utilize TE Knowledge Base to resolve technical/procedural issues while doing the daily task. Quotations Receive inbound quotation requests from customer and sales. Generate standard quotes using TE SAP System. Send quotes via email to customers and sales. Skills Education: Any Graduate (10+2+3) Customer centric 1-3 years of relevant experience in Order Management. Flexible with Shifts and Hybrid model Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions SAP, SFDC added advantage Detail oriented Strong organization and time management skills Ability to learn quickly and provide complete floor support Competencies

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1.0 - 4.0 years

4 - 8 Lacs

Bengaluru

Work from Office

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Strengthens customer relationships by acting as a liaison between customer and any internal points of contact As a Customer Service Associate in TE Connectivity's Industrial Business Unit, you will be responsible for delivering outstanding customer service and support. You will serve as the primary point of contact for our customers, ensuring their needs are met with efficiency, accuracy, and professionalism. Your role will involve handling inquiries in the form of cases in salesforce application, maintaining orders in SAP, and addressing any issues or concerns that may arise. You will work closely with other team members and our internal departments to provide comprehensive service and support. Job Requirements This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include Customer InteractionEngage with customers via phone, email, and chat to provide timely and accurate information regarding products, services, quotations, order status, price and quantity discrepancies and other inquiries. Extraordinary Customer Experience (ECE) and Customer touch pointOn-going efforts to drive ECE by interacting professionally for your internal and external customers. KPIs are STR, CES, FCR, and efficiency. Issue ResolutionHandle customer complaints and issues with a problem-solving mindset, ensuring that any concerns are addressed promptly and to the customer's satisfaction. Product KnowledgeMaintain a strong understanding of TE Connectivity's product offerings and services to provide informed assistance to customers. DocumentationMaintain detailed and accurate records of customer interactions, orders, and issues in the CRM system. CollaborationWork closely with sales, logistics, pricing, supply chain, finance, and other departments to ensure seamless service delivery and customer satisfaction. Handle inbound & outbound telephone calls of customers in Cisco Webex applications. Continuous ImprovementIdentify opportunities to improve customer service processes and suggest enhancements to improve overall efficiency and customer experience. Participate in development training and process improvement projects to expand your knowledge horizons to learn and grow with TE connectivity. ComplianceEnsure all customer service activities adhere to company policies, procedures, and industry regulations. Desired Candidate Profile: Typically requires 1 or more years of related work experience. Qualifications: EducationMinimum bachelors degree ExperienceMinimum of 1-4years of experience in a customer service role Must be excellent in communicating in Spanish and English Minimum B2 level in Spanish language Skills: Excellent verbal and written communication skills in English & Spanish. Strong problem-solving abilities and a customer-focused attitude. Minimal knowledge in using CRM softwares like SAP, Salesforce, and other customer service tools. Ability to multitask and manage time effectively in a fast-paced environment. Strong attention to detail and organizational skills Attributes: A positive and proactive attitude. Ability to work both independently and as part of a team. Adaptability and willingness to learn and grow within the company. Competencies EOE, Including Disability/Vets

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0.0 - 2.0 years

1 - 3 Lacs

Lucknow

Work from Office

HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY Are you ready to kickstart an exciting career with a dynamic International BPO in LUCKNOW ? Shining Stars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SERVICE PROCESS- VOICE PROCESS LOCATION- LUCKNOW ( GOMTI NAGAR, HAZRATGANJ). ROLES AND RESPONSIBILITIES- *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether they have a desirable and shareable experience. *Possessing the knowledge and ability to improve customer service experience of the customers. ELIGIBILITY- *Undergraduate/Graduate any can apply. *Freshers and experienced candidates both are welcome to apply! *Communication Skills: Brilliant presentation and strong verbal/written skills. *Must be comfortable with Work From Office. *24/7 Shifts SALARY- FRESHERS: UPTO 15k CTC EXPERIENCED: UPTO 26k CTC PERKS AND BENEFITS- PERFORMANCE BASED BONUS INTERVIEW MODE- WALK-IN INTERVIEW You can give me a call or can share your resume on this Number: Regards, Sohil Sharma (6393179544) (HR Executives) ShiningStarsITPL. #jobs2025#domesticvoice#bpo#bpovoice#freejobs#immediatejoiners#workfromoffice #lucknow#lucknowjobs#noida#domesticprocess#communicationskill #voiceprocess #chatprocess#nonvoiceprocess #emailprocess#voice #callcenter #telecalling #customerservice #voiceprocess #inboundcalls

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0.0 - 4.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

Process :- Telecalling (Voice Process) Role & responsibilities: -Salary :- 12000 Freshers & experience both can apply Basic communication in Marathi, Hindi & English Job Location: Airoli ,Navi Mumbai Preferred candidate profile: - Min qualification - 12th & Immediate Joiners - Having basic Knowledge of Computer. - Fixed day shift How To Apply..? Interested Candidate can share CV on bellow whatsapp number Contact :- HR Akshada:- 9822472894

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