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0.0 - 5.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Role & responsibilities: Salary:- 12,200 in hand plus unlimited incentives every month depends on interview Immediate Joining Freshers & experience both can apply Basic communication in Marathi, Hindi & English Job Location: Viman Nagar Pune-411014 Preferred candidate profile: Min qualification - 12th & Immediate Joiners Having basic Knowledge of Computer. Fixed day shift Perks and benefits: PF+ESIC and other benefits How to Apply ? To schedule your interview Call or send your CV/Resume through WhatsApp HR Tejaswini :- 7796426971

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8.0 - 12.0 years

25 - 30 Lacs

Pune

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What You'll Do Avalara is looking for a special someone to join a dynamic company and help us lead a team of sales development Reps to drive continued growth and excitement of our products and bring opportunities to our sales teams. The Sales Development Leader will oversee a team of approximately 10 individuals. Through training and mentoring this group of Sales Development Representatives, you will lead the way for some of our greatest future talent! You are compassionate and emotionally intelligent. You understand a one size fits all approach to coaching and developing doesnt always work. You embrace the different personalities that make up your team and adjust your methods accordingly. Reporting to Director Job Location: Pune Please Note: This is not a remote position. What Your Responsibilities Will Be Job Duties: Train, and Manage a team of Sales Development Reps responsible for creating primarily inbound sales opportunities Motivate Individuals and Team to exceed objectives through coaching, weekly one on ones, daily metric tracking and creative incentives Oversee the effective use of command other CRM tools Work with Sales Operations and SDR Managers to refine processes, talk tracks and update training documentation Ensure positive and collaborative working relationships with both the Marketing and Sales organizations to maximize SDR impact Provide ongoing feedback to website developers and Lead Generation teams to help drive the highest quality responses to the SDR team Compile daily and weekly reports for quality assurance Supporting US clientele and will be required to work in Night Shifts What You'll Need to be Successful You have 8 or more years of experience in sales management for Inside Sales, Business Development, or SDR teams preferably in SaaS or technology sales call centers and people management role Skill set of identifying great talent and scaling a successful team (successful SDRs typically promote within 12--18 months which makes hiring and training a particularly important aspect of the job) Experience being while working in high growth, Strong working knowledge of inbound and outbound tele-prospecting methodologies in a highly automated environment Innovative and with the ability to train, coach and mentor individuals that embodies and demonstrates Optimism, Passion and Fun through high motivational energy Experience with Chilipiper, ExecVision/Gong or Outreach preferred

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1.0 - 6.0 years

2 - 3 Lacs

Bengaluru

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Hirirng Customer Service For Flipkart Salary upto 35k 6 days working - 9 hours working window with 1 hour Break Rotational shifts Immediate joining voice/ non voice (chat or email)both process available if interested call Pallavi 9343632026

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1.0 - 3.0 years

0 - 3 Lacs

Mysuru, Bengaluru

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Job Summary: We are seeking dedicated and multilingual Inbound Customer Service Agents to join our customer experience team. This role is essential in providing world-class support by addressing customer inquiries, resolving issues, and enhancing the customer journey across various programs. The ideal candidate is fluent in English both written and spoken and has a passion for problem-solving and service excellence. Key Responsibilities: Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons. Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols. Demonstrate active listening and adapt communication style based on the customers tone, cultural context, and emotional state. Manage complex customer issues efficiently, ensuring timely and satisfactory resolution. Maintain effective call control, ensuring smooth transitions and proper call direction. Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry. Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages. Accurately set up or act on cases as needed, following company guidelines and compliance rules. Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes. Skills Needed: Bachelor’s Degrees/Diploma in a relevant field or equivalent experience. Proficient in English (verbal and written) – must meet proficiency scale requirements. Strong customer service skills, demonstrated through interviews and role play evaluations. Ability to learn and comprehend training material in English. Excellent active listening and communication skills. Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations. Good PC and internet navigation skills, including browser and system operations. Typing-by-touch proficiency with high accuracy. Prior experience in self-directed training and PC-based learning (preferred). Ability to handle sensitive information and follow background check compliance standards. Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently. Prior experience in a multilingual contact center or customer support environment. Familiarity with financial services, payment systems, or card member services is a plus.

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1.0 - 3.0 years

0 - 3 Lacs

Mysuru, Bengaluru

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Job Summary: We are seeking dedicated and multilingual Inbound Customer Service Agents to join our customer experience team. This role is essential in providing world-class support by addressing customer inquiries, resolving issues, and enhancing the customer journey across various programs. The ideal candidate is fluent in English both written and spoken and has a passion for problem-solving and service excellence. Key Responsibilities: Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons. Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols. Demonstrate active listening and adapt communication style based on the customers tone, cultural context, and emotional state. Manage complex customer issues efficiently, ensuring timely and satisfactory resolution. Maintain effective call control, ensuring smooth transitions and proper call direction. Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry. Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages. Accurately set up or act on cases as needed, following company guidelines and compliance rules. Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes. Skills Needed: Bachelor’s Degrees/Diploma in a relevant field or equivalent experience. Proficient in English (verbal and written) – must meet proficiency scale requirements. Strong customer service skills, demonstrated through interviews and role play evaluations. Ability to learn and comprehend training material in English. Excellent active listening and communication skills. Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations. Good PC and internet navigation skills, including browser and system operations. Typing-by-touch proficiency with high accuracy. Prior experience in self-directed training and PC-based learning (preferred). Ability to handle sensitive information and follow background check compliance standards. Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently. Prior experience in a multilingual contact center or customer support environment. Familiarity with financial services, payment systems, or card member services is a plus.

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0.0 - 1.0 years

0 - 3 Lacs

Noida, New Delhi, Gurugram

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Hiring for 12th pass or Undergraduate or pursuing graduation For BPO / call centre in Gurugram location Designation:- Cutomer support executive Freshers are welcome ONLY WHATSAPP YOUR RESUME AND LOCATION TO HR MANAGER:- 79827 39499

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0.0 - 5.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Process:- BOI & Yes Bank - Inbound & Outbound Voice process Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC or Graduate Average communication Fresher/ Experience shift timings 9:30am to 6:30pm salary 14.8k In Hand + Incentive Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp Or Mail (mentioned below) Contact Person :- HR Riya Mob No :- 8551021894

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3.0 - 5.0 years

4 - 7 Lacs

Thane, Panvel, Navi Mumbai

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Job Title: Inbound Call Centre Team Leader Location: Ghansoli Experience: Minimum 2 years as a Team Leader in a Telecom BPO/Call Centre Industry: Telecom / BPO / Customer Support Employment Type: Full Time Job Description: We are looking for a motivated and customer-focused Team Leader to manage and guide our Inbound Call Centre team. The ideal candidate will be responsible for driving team performance, coaching agents, and ensuring the delivery of exceptional customer service. This role involves monitoring KPIs like NPS, FCR, TNPS, and productivity while maintaining a high level of team morale and operational efficiency. Key Responsibilities: Lead, motivate, and coach a team of Customer Care Advisors Ensure targets are met for NPS, FCR, TNPS, and quality Identify training needs and provide regular feedback Handle performance reviews, team meetings, and 1:1 sessions Resolve customer issues and support escalations Promote a customer-centric and high-performance culture Key Skills: Team Management, Coaching, Customer Service, Telecom Process, Performance Management, Excel & PowerPoint Qualifications: Graduate with strong communication and leadership skills If you are interested in this position kindly share your resume on VishakhaK1@hexaware.com or connect on 9930365127

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0.0 - 5.0 years

1 - 4 Lacs

Mumbai, Thane, Navi Mumbai

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Process :- Yes Bank Telesales - Voice Process ( SALES ) Inbound and Outbound process HSC Mandatory Fresher & experience both can apply Good English + good sales knowledge in hindi Salary upto 15.5k in hand Required Candidate profile Job location- Reliable Tech Park, Airoli, Navi Mumbai, Maharashtra- 400708 Interested can reach out on HR Vaibhavlakshmi :- 9607488168 Perks and benefits Good salary With Unlimited Incentives

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3.0 - 8.0 years

4 - 8 Lacs

Noida, Gurugram, Delhi / NCR

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Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO GURGAON-NO JOBS IN NOIDA- APPLY IF CAN RELOCATE

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1.0 - 5.0 years

3 - 7 Lacs

Bengaluru

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Job Overview TE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, providing detailed technical product information and maintaining relationships with customers in assigned geographic territory, industry or accounts. What your background should look like: Delivers an extraordinary customer experience by technically advising customers on TE products, services, and capabilities to best meet the needs of the customer and the designs they are working on. Sells the value propositions of TE Connectivity products and services. Outbound calling (cold and warm) to establish new, high-quality opportunities with prospective customers and contacts. Communicate with end customers via various channels such as telephone, email and chat (inbound inquiries) to resolve technical questions and propose options and solutions. Liaison with internal support areas including production, sales, engineering, customer care and others as necessary to resolve customer inquiries and requests. Nurture and grow small and medium customers pipeline opportunities via Salesforce through regular touch points with end customer. Work with TE franchised distributors to provide quotations and order fulfillment. Promote TE portfolio of products to drive revenue Skills Education: Bachelor s in technical or business degree. 1-5 years of Technical Support / Sales and Customer Service experience. Excellent communication skills. Flexible to work in Shifts and Hybrid Model Demonstrates problem solving skills, influencing abilities, and ability to provide effective feedback. Strong verbal, written, and presentation skills. Relevant product or industry experience a plus. Team player, critical thinker, self-motivator and ability to maintain a proactive positive attitude. Competencies Location

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0.0 - 5.0 years

1 - 4 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Work From Office Location - Airoli, Navi Mumbai Shifts Timing: - Day Shift Preferred candidate profile HSC / Graduates can apply Freshers can apply Marathi And Hindi Good communication / Average english Salary:- 15,000 in-hand to 25,000 in-hand plus incentives. Rotational week off Rounds of Interviews: HR round Operations round Pick and drop from Thane station to office Interested candidates can share their CVs on WhatsApp on the number below:- HR Priyanka : 7875990932

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0.0 - 5.0 years

1 - 3 Lacs

Mumbai, Thane, Navi Mumbai

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Process - Bank Of India Inbound Process/Customer Service -Need Graduates or Graduation perusing candidates. -Freshers required -CSA ROLE -V3 comms skills -Rotational shifts -Rotational off -PAID OTS. -Salary - Upto 22 K CTC -ROI - HR and Ops only Required Candidate profile Qualification- 12th and above To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person :- HR Priyanka Mob No:- 7875990932

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0.0 - 5.0 years

2 - 3 Lacs

Thane, Navi Mumbai

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Walk-in interviews Hiring for only Freshser & Experienced International process 5 days rotaional shifts 2 rotational offs Excellent communication mandatory Contact drop cv on 8826770027 - Shivam/ 7428370506 - Ritu

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0.0 - 5.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Required Fresher/Experience Min HSC pass out Salary: Rs 11,000 TO 16,000 in hand Basic Knowledge of computer Language- Marathi, Hindi, required Average English. Working Hours : 9:30 AM - 6:30 PM | Monday to Saturday Required Candidate profile Qualification :- HSC Pass To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact us:- HR Altaf :- 7796427006 Perks and benefits Attractive Incentives and Joining Bonus.

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0.0 - 5.0 years

1 - 3 Lacs

Bengaluru

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Providing complete information about the product to the customer. Solving all product or service related issues of the customers. Preparing the Customer Service Guidelines Keeping a Record of the Customers Salary up to 35000/- Call @ Nancy 7470918234

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0.0 - 5.0 years

2 - 3 Lacs

Bengaluru

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Hirirng Customer Service Work From Home for Flipkart Kannada Language only Minimum of 6 months - 1 year experience as customer service 6 days working - 9 hours working window with 1 hour Break Rotational shifts if interested call Nancy 7470918234

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0.0 - 5.0 years

1 - 3 Lacs

Pune

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Job description:- Handling Inbound And Outbound calls. Calling the candidates and scheduling the interviews. Freshers/Experienced both can apply. Full Time: 12.30 to 9:00 Salary:- 10,000 To 15,000 + incentive Required Candidate profile:- Qualification: HSC And Above Job Location:- 2nd Floor, Brahma Rooftop Hotel Building, Opp to Podar School Katraj-Navale Bridge Road Pune 411046 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Shubham:- 9158966430

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0.0 - 5.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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HSC Pass fresher can apply Average communication Hindi & Marathi only Day shift 9.30 to 6.30 Salary- 12,200 + Unlimited Incentive every month Immediate Joiner Work Location: Viman nagar , Pune Required Candidate profile Minimum HSC required. To schedule your interview call or send your CV through WhatsApp Contact No - HR Priti :- 8421382934 Perks and benefits Team Parties, Friendly Workplace, Holidays

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0.0 - 5.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Process :- Outbound Process - Telesales HSC Pass fresher can apply Average communication Hindi & Marathi only Day shift 9.30 to 6.30 Salary- 12,200 + Unlimited Incentive every month Immediate Joiner Work Location: Viman nagar , Pune Required Candidate profile Minimum HSC required. If interested WhatsApp HR Priti :- 8421382934 (Call and What's app) Perks and benefits Team Parties, Friendly Workplace, Holidays

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0.0 - 5.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Profile - Bpo Voice Process - Telesales -Fresher Experience -work from office -immediate joiner -Salary : 12,200 in hand + Unlimited Incentive -Shift :- 9.30 To 6.30 Required Candidate profile -Qualification - 12th Pass/ Any graduate -Male & Female both can apply -Day shift To schedule your interview call or send your CV through WhatsApp Contact No :- HR Priti :- 8421382934

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2.0 - 5.0 years

2 - 5 Lacs

Jaipur

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We are a group of creative and visionary tech-geeks who strongly believe in the spark oftechnology and use it to provide the best experiences to our customers. We provide services like Academic services, ERP Solutions, App development, and many more. We have customers from all around the globe as we deal with international and domestic clients. We strongly believe in maintaining the relationships with the clients and our employees together with giving them their desired results. We work effectively and efficiently to provide our customers high standard services along with their trust in us. Kindly find the details and requirements below for the Role of Business Development Executive: Job Title: Business Development Executive The Business Development Executive is supposed to make calls to our International customers who are from different countries like The United States, United Kingdom, Australia, Germany, Singapore and many more. As a Business Development Executive, you will get an opportunity to learn and experience the International sales and working environment of different countries. Role and Responsibilities: Handle customers' inbound and outbound calls. Answer their queries professionally and provide information about our services. Keep records of customer interactions and transactions, details of inquiries, complaints, comments and actions taken upon the clients requests. Accelerating company growth by sourcing new clients. Keeping a close eye on clients feedback. Suggesting any upgrades that may interest potential clients. Required Skills: Strong communications skills. Strong Interpersonal skills. Basic computer skills. A relevant Bachelors/Masters degree. A keen interest in business development. An eye for changing business trends and, Strong communication and convincing skills.

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0.0 - 5.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Process:- TVS Process -Telesales - Shift:-9:30 to 6:30 - Average communication required Marathi And Hindi - HSC Freshers are welcomed - Male and Female both can apply - Fresher Salary:- up to 14 k In hand - Exp Salary:- 16k In hand + Incentive Required Candidate profile -Qualification: Min HSC -Freshers/Experienced both can apply. To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Aditya: 8308125422

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0.0 - 5.0 years

3 - 4 Lacs

Noida, Gurgaon/Gurugram, Delhi / NCR

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Hiring for undergrad fresher for e-commerce Voice process Responsible for solving queries of the US customers over chats. International chat support rotational shifts and off 5 days working salary 24k-30k in hand call / WhatsApp Anshuk@9942180221 Required Candidate profile # Undergrad/ Graduates Fresher's all can apply. # 3 Round Interview # Virtual / Walk-in Interview # freshers/ Experience # Good spoken and written communication required Perks and benefits Both side cabs medical benefits incentives

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0.0 - 5.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Position:- Outbound Voice Process (sales process) Location:- Viman Nagar Pune- 411014 Department:- Outbound Voice Process (sales process) Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- 14,000 in-hand to 18,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Gaurav :- 7796427055

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Exploring Inbound Jobs in India

The inbound job market in India is thriving with opportunities for job seekers looking to work in customer service, sales, and marketing roles. Inbound jobs typically involve interacting with customers or clients who reach out to the company for assistance, inquiries, or purchases. These roles require good communication skills, problem-solving abilities, and a customer-centric approach.

Top Hiring Locations in India

If you are looking for inbound job opportunities in India, consider exploring job markets in the following major cities:

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Chennai

These cities have a high concentration of companies in various industries that actively hire for inbound roles.

Average Salary Range

The average salary range for inbound professionals in India varies based on experience and location. Entry-level positions in inbound roles can expect to earn between INR 2.5-4 lakhs per annum, while experienced professionals can earn upwards of INR 8-12 lakhs per annum.

Career Path

Inbound professionals can progress in their careers from roles such as Customer Service Executive to Team Leader, Manager, and eventually to Head of Customer Experience. The career path may vary depending on the industry and company size.

Related Skills

In addition to strong communication skills, inbound professionals are often expected to have skills such as:

  • Problem-solving abilities
  • Customer relationship management
  • Sales and negotiation skills
  • Knowledge of CRM software
  • Multitasking capabilities

Interview Questions

Here are 25 interview questions for inbound roles, categorized by difficulty level:

  • Basic
  • What is your understanding of inbound customer service?
  • How do you handle customer complaints?
  • Can you explain the importance of good communication skills in inbound roles?

  • Medium

  • How do you prioritize incoming customer inquiries?
  • Share an experience where you successfully upsold a product to a customer.
  • How do you ensure customer satisfaction in a high-volume inbound call center?

  • Advanced

  • Describe a time when you had to de-escalate a challenging customer situation.
  • How do you stay updated on industry trends to better assist customers?
  • Share a strategy you implemented to improve the efficiency of inbound processes in your previous role.

Prepare well for these questions to showcase your skills and experience effectively during the interview process.

Closing Remark

Inbound jobs in India offer a rewarding career path for individuals who excel in customer interactions and problem-solving. By honing your skills, gaining relevant experience, and preparing thoroughly for interviews, you can secure a fulfilling role in the inbound job market. Good luck with your job search!

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