Inbound Customer Service Advisor

As an Inbound Telecaller / Customer Care Executive in Coimbatore, Tamil Nadu, your role will involve handling incoming customer calls with a focus on providing assistance, resolving issues, and ensuring customer satisfaction. You are not required to engage in sales or meet targets but rather display a genuine desire to assist callers and uphold high-quality service standards. Here are the key responsibilities you will undertake: - Answer incoming calls from customers in a polite, courteous, and professional manner. - Listen to customer queries, complaints, or requests, clarify details, and provide accurate information. - Resolve simple issues over the phone or escalate to the relevant team/department when necessary. - Document each call accurately by logging details, actions taken, and any necessary follow-ups. - Adhere to company protocols, guidelines, and standard operating procedures for call handling. - Maintain composure, empathy, and patience, especially when dealing with upset or frustrated customers. - Stay informed about company services, products, and policies to provide precise information. - Collaborate with other teams to ensure the timely resolution of customer issues. - Handle calls efficiently and helpfully to ensure customer satisfaction. In terms of qualifications and skills required for this role: - Minimum qualification of 12th pass; a graduate in any discipline is beneficial. - Proficiency in spoken English and Hindi with a clear speech is essential. - Good listening skills and the ability to understand and clarify customer issues. - Exhibit pleasant phone manners characterized by friendliness, patience, and calmness. - Basic computer skills including data entry in a system or CRM. - Ability to follow instructions, company procedures, and maintain work quality. - Display reliability, punctuality, and consistency in attendance and performance. Preferred qualifications or experiences that would be advantageous include: - Previous experience in customer support, call center, or inbound call handling. - Multilingual ability in Hindi and English. - Familiarity with customer service tools or CRM software. The work environment is office-based in Coimbatore, and training will be provided to ensure you are equipped for the role. The compensation and benefits package includes a salary range of [Insert range, e.g. 14,000 18,000 / month based on experience], statutory benefits like Provident Fund, and additional benefits such as health insurance, life insurance, paid sick time, paid time off, and a supportive work environment focused on learning and growth. As part of the application process, you will be asked about the languages you can speak. This position is full-time, permanent, and open to freshers who meet the outlined requirements.,