Job Title: Inbound Customer Care

Position Overview

We are seeking enthusiastic and dedicated individuals to join our team as Inbound Customer Care representatives. This role is pivotal in ensuring customer satisfaction and providing exceptional service to our clients. As a part of our dynamic team based in Mumbai City, you will be the first point of contact for our customers, addressing their inquiries and resolving issues efficiently. With an annual salary of 3,00,000, this full-time position offers a rewarding career path in the thriving international BPO sector.

Key Responsibilities

• Handle inbound calls from customers, providing them with accurate information and assistance.
• Resolve customer complaints and queries in a timely and professional manner.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service delivery and operational efficiency.
• Participate in training sessions to stay updated on product knowledge and service protocols.
• Adhere to company policies and procedures while maintaining confidentiality and professionalism.

Qualifications

To be successful in this role, candidates should possess the following qualifications:

• Minimum of 1 to 3 years of experience in a voice process, preferably within an international BPO or call center environment.
• Excellent verbal communication skills with a strong command of the English language.
• Ability to handle customer inquiries with patience and empathy.
• Strong problem-solving skills and the ability to think on your feet.
• Proficient in using computer systems and software applications.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Flexibility to work day shifts and adapt to changing schedules as needed.

This is an exciting opportunity to join a growing company that values its employees and fosters a positive work environment. If you are passionate about customer service and are looking to advance your career in the BPO industry, we encourage you to apply. We have 10 positions available, and we look forward to welcoming new talent to our team!

Join us in making a difference in the lives of our customers while building a rewarding career in the heart of Mumbai City.