403 Inbound Calling Jobs - Page 9

Handling Buyer Messages & Escalations (All Platforms)Final Escalation Resolution: Address and resolve cases that cannot be handled at L1, including legal concerns, product complaints, and disputes. Platform-Specific Compliance: Ensure all responses adhere to platform-specific guidelines (Amazon, Flipkart, Tata Cliq, D2C, etc.) to prevent penalties.Critical Query Handling: Manage high-priority cases related to product defects, delivery failures, compensation requests, and reputational risks.Decision-Making Authority: Approve refunds, replacements, or goodwill gestures where necessary, balancing customer satisfaction and business impact.Root Cause Analysis: Identify patterns in escalations and recommend process improvements to reduce future complaints.Key Metrics:Escalation Resolution Time: 12 hours for critical cases, 48 hours for non-critical cases. Customer Satisfaction Score (CSAT): Target 90%.First Contact Resolution (FCR): 80% of L2 cases resolved without further escalation.2. Order Defect Rate (ODR) & Customer Satisfaction ManagementODR Tracking & Risk Mitigation: Monitor key metrics (negative feedback, A-to-Z claims, return disputes, refunds) across all platforms.A-to-Z Claims & Chargeback Handling: Provide final responses with evidence-backed justifications to minimize claim losses.Negative Feedback Removal: Work with marketplace teams and customers to address and remove unjustified negative feedback.Process Improvement & Prevention: Collaborate with internal teams (logistics, product, quality) to reduce order defects and enhance customer experience. Key Metrics:ODR Rate: Maintain (Amazon Standard).Negative Feedback Rate: 2% per platform.A-to-Z Claim Resolution Time: 3 business days.3. Coordination & ReportingCross-Functional Collaboration: Work with managers, logistics, and product teams to drive resolution for all concernsAccount Health Management: Ensure compliance with marketplace policies to maintain seller ratings and avoid penalties.Reporting & Insights: Provide detailed reports on escalations, ODR trends, and customer sentiment analysis to improve CX strategies. Note : Its six days of work, and weekends will involve working with a rotational day off. Key Metrics:Compliance Rate: 100% adherence to platform guidelines.Escalation Reduction Rate: 40% decrease in repeat escalations per quarter.

Greetings from Hucon Solutions. Spot offers with Immediate Joining !!! Drive for Customer Support Eligibility : Any Graduate,PG,UG Exp : Min 6 Months - 5years experience into International Customer support & Technical service is acceptable, Salary : Min 3lpa- Max 5.5LPA Rotational shifts, Work location - Hitech City, *Two way transport Interested candidates forward your Resume On ameet.hucon @gmail.com and you can ping me on whatsapp, Interested Candidates can also walk in and mention my name on the resume HR Ameet and call me once you are at venue, i will guide with the rounds of the interview. Thanks & regards, HR Ameet Contact No : 83749 59909 Hucon Solutions Pvt ltd.

Shift: Day Shift for female (Domestic) Experience: 0 4 years Education: HSC (12th Pass) / Graduate Language Requirement: English Job Description: We are hiring energetic and customer-focused individuals to join our Domestic BPO team in Viman Nagar, Pune. As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with inquiries, complaints, and support via phone. Key Responsibilities: Handle inbound customer calls for queries, complaints, or product/service support. Resolve issues efficiently and provide accurate information. Maintain customer satisfaction through effective communication and problem-solving. Record and update customer interactions in the CRM system. Escalate unresolved issues to appropriate internal teams. Meet daily and monthly targets (call volume, resolution, satisfaction, etc.). Required Skills: Good communication skills in English. Basic computer knowledge (typing, CRM usage, data entry). Polite, patient, and customer-oriented approach. Ability to work in a fast-paced environment. Qualifications: Minimum HSC (12th pass); graduates preferred. Prior experience in a call center is an advantage but not mandatory. Freshers are welcome. What We Offer: Fixed day shift with Sundays off (based on process).

We are seeking a candidate with good communication skills and proficiency in the Hindi & English language. The role involves identifying issues reported by users during calls and providing prompt and effective solutions. The candidate will be responsible for troubleshooting and resolving ERP-related issues reported by the school, providing support and guidance to users, and ensuring the smooth functioning of the ERP system. Required Skills and Qualifications: - Strong communication skills and proficiency in the Hindi language. - Active listening and the ability to communicate technical concepts. - Troubleshooting and problem-solving skills. - Proficiency in Excel and HTML. 1)Handling the support ticketing system. 2) Attend the inbound calls and provide support through on-call assistance and guidance to users. 3)) Troubleshoot and resolve ERP-related issues reported by the school.

*Greetings* Dear Applicants, Hiring for Experience Candidates in Leading MNC for International Sales & Voice With Min 1 Yrs to 8 Yrs of Experience into International Sales/ Customer Support Voice Qualification: * * Any Graduate or Post Graduate * * CTC: MAX 10 LPA(20%-30% Hike on last drawn) Rounds of Interview: HR, Online Assessment, Ops Other Benefits: DAY SHIFTS 5 Days Working, Saturday and Sunday Fixed Week offs 2 Way Cab Work Location: Hitech City, Hyderabad / Bangalore Interested candidates can Contact or share your updated resume through WhatsApp to the below given number HR Bhavana 6309333154 Bhavana@waterleafconsultants.com

Handle inbound & outbound calls, explain solar products/franchise, engage customers, schedule appointments, follow up on leads, and maintain records. Communicate effectively in Hindi & basic English. Freshers welcome, Performance based incentives. Required Candidate profile Confident telecaller with good Hindi and basic English communication, skilled in handling calls, explaining products, following up, and maintaining records. Open to freshers.

Position - CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound Department - Customer Experience Center Reporting Relationship - CEC Team Leader - Inbound Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Position - CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound Department - Customer Experience Center Reporting Relationship - CEC Team Leader - Inbound Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Department Retail Liabilities | Digital Banking Number of Positions Multiple Position Grade M1 Assisting in resolving customer queries. Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales Providing information to customers. Monitoring sales performance. Closing sales deals. Keeping a record of calls and relevant details. Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Make sales or recommendations for products or services that may better suit customer needs Adhere to all company policies and procedures Graduate with decent English communication. Candidate should have a pleasing personality and should be presentable. Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement. Willing to work in rotating shifts EXPERIENCE - Kotak Mahindra Bank, Noida Sr. Manager-Talent Acquisition - Nov 2022 - PRESENT Handling the hiring for pan India on contact center for Front level and mid-level. Spoc for multiple Business Vertical which includes Premium Process. Handling End to End Recruitment of Contact Centre bulk hiring for Premium process through diverse channels and closing 80-100 numbers ever month. Also taking care of support level of hiring for Mumbai Centre. Developing customized sourcing strategies keeping in mind cost of hire, delivery TAT, candidate profile and resources thereby ensuring 100% fill rate as per requirements and compliance standards. Reviewing pre-Joining pre joining checks and documentation as per the compliance requirements of the organization and maintaining 100% adherence. Maintain MIS to analyze the quality of the hiring done in the zone. Managing active base of vendor/Consultancies which includes frequent interaction to understand the challenges been faced at their end, If any & smoother processing of their payments without delay. Ensuring smoother on boarding & exit processes been followed without fail & analyse the candidates self-experience through questionnaire filled by him/her at both stages. HDB financial Services, Noida Centre HRJan 2019 - Oct 2022 Handling end-to-end mid to senior recruitment through Job Portals, Referrals, Consultants and Internal Company Database. Identifying future staffing needs. Responsible for effective manpower planning for Non-IT positions like Marketing, Legal, Customer Experience, and Sales & HR Professionals. Sourcing via diverse channels like Job portals, LinkedIn and referencing to maintain a healthy sourcing mix. Preliminary screening and conducting first stage interview. Pre & post offer documentation, Negotiating with candidates Formulating the salary structure of new hires. Preparing and issuing offer letters, appointment letters & confirmation letters. Background verification, Joining formalities, induction for all the new hires. Ensuring smooth on-boarding process and making new hires familiar with the organizational goals and objective Building effective and trustworthy relationships with employees. Interacting and meeting employees to understand challenges and grievances to resolve the same. Currently acting as a first level of escalation for all employee-related queries. Maintaining healthy internal communications and ensuring proper channels for the escalations. Organized many employee communication forums like One on One Interviews, Skip level meeting, project team meeting etc. Organized fun activities at the location level. Planning & execution of monthly engagement events. Taking new initiatives to boost employee morale and engagement level. Conducting exit interviews. Sharing all the Full and Final inputs with the payroll team to process. Ensuring healthy separation and issuing relieving letters. Indiamart Intermesh Ltd., Noida Executive- Talent AcquisitionSept 2017 -Jan 2019 Work with the Talent Acquisition team along with hiring managers/stakeholders to assist in ongoing recruitment efforts. Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagement. Manage the recruitment process and life cycle, including initial assessments, interviews, documentation and offers. Searching candidates according to the requirement through various recruitment methods such as Portals, Head hunting and referencing. Pre & Post offer documentation, Issuing offer letter & appointment letter. KAZO Fashion Private Limited, Noida Management Trainee Talent Acquisition & Talent Management - Nov 2016- Sep 2017 Handled role of HR leader where I have to foster people centric approach which enable to deliver organization goals in a healthy work culture, single point of contact for sales team for any of their business needs or grievance redressal. Acting as a bridge between Business Head and Sales Managers via effective communication of the message vice versa . Worked in close cohesiveness with the Sales Team, looking after their business needs including manpower. Annual Manpower Planning budgeting and adherence to the same Responsible for entire life cycle management for pan India Sales and HO employees - Recruitment, On boarding, Compensation, Performance Management, Exit Management. SKILLS HR Policy Execution Recruitment/Talent Acquisition Induction/orientation Training & Development Employee Relations / Welfare Employee Engagement Payroll Management Grievance Handling AWARDS Go-Getter Award at HDB Financial Services(2021) Employee of the Month at HDB Financial Services(2019) EDUCATION MSW(HR), Kurukshetra University(2014-2016) B.Com, Delhi University(2012-2014) 12th from CBSE Board(2012) 10th from CBSE Board(2010)

Position - CEC Officer - Inbound - Credit Card-Customer Experience Center-Contact Centre Inbound Department - Customer Experience Center Reporting Relationship - CEC Team Leader - Inbound Position Grade - Assistant Manager Job Role To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Position - CEC Officer - Inbound - Privy-Customer Experience Center-Contact Centre Inbound Department - Customer Experience Center Reporting Relationship - CEC Team Leader - Inbound Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

Job Summary: We are seeking a dedicated and skilled Customer Experience Specialist to join our team at Healthcare. As a Customer Service Specialist, you will play a pivotal role in ensuring our customers receive exceptional support in using our products. You will be responsible for addressing customer inquiries, providing technical assistance, and guiding users through product features and functionalities. Your efforts will contribute to the establishment of our company's reputation for excellence in customer support within the healthcare industry. Responsibilities: Handle inbound calls & outbound calls from customers seeking assistance with technical issues related to our remote holter monitoring products. Provide timely and effective support to customers via email, chat, and other communication channels. Resolve customer queries and concerns efficiently, recommending appropriate solutions and troubleshooting steps. Document customer interactions, including issues raised, solutions provided, and follow-up actions taken, using CRM software. Adhere to Standard Operating Procedures (SOPs) and established processes to ensure consistent service delivery. Maintain accurate records and reports of customer interactions and support activities. Collaborate with cross-functional teams to address customer needs and resolve issues effectively. Demonstrate empathy and understanding when dealing with patients and caregivers, ensuring a compassionate and supportive approach. Uphold high standards of professionalism, patience, and courtesy, especially when handling challenging situations. Stay updated on product features, updates, and industry trends to provide informed support to customers. Work independently with minimal supervision, demonstrating strong initiative and accountability Preferred Qualifications: A Bachelor's degree in a science-related field or a diploma in life sciences your passion for science will be your greatest asset! Excellent communication skills, both verbal and written, with a focus on clarity and professionalism. Previous experience in customer service or a related role is a plus, but enthusiasm and a willingness to learn are equally valued. Familiarity with the healthcare industry, particularly remote monitoring technologies, is advantageous. Proficiency in using CRM software programs to manage customer interactions and data. Strong organizational skills and ability to multitask effectively in a fast-paced environment. Proficiency in basic operations of Windows and Microsoft Office applications. Ability to maintain composure and professionalism under pressure, with a positive attitude. Demonstrated patience and empathy when interacting with customers, especially in sensitive healthcare contexts. Willingness to collaborate with team members and management to achieve common goals. Motivated self-starter with a proactive approach to problem-solving and customer service. Commitment to upholding ethical standards and fostering a positive team environment.

Understand and closely analyze the customer's requirements Attending inbound calls and making outbound calls to the Leads Generated through various marketing activities and providing them necessary project details over email or WhatsApp; doing regular follow up and ensuring customers site visit. Responsible for entire sales function, from leads handling to ensuring site visits to Closures. Preparing sales plan and responsible for the supervision of overall sales activities Expanding customer database manifold and maintaining a potential customer data bank Achieving high sales targets and managing collections from customers Tracking sales team metrics, analyzing sales team data and developing plans to address performance gaps Setting targets, performance plans and standards for sales representatives and coaching individual reps to improve sales performance Enabling team by duly acknowledging team members achievements and accomplishments, planning and implementing regular training programs for skill building.

Understand and closely analyze the customer's requirements Attending inbound calls and making outbound calls to the Leads Generated through various marketing activities and providing them necessary project details over email or WhatsApp; doing regular follow up and ensuring customers site visit. Responsible for entire sales function, from leads handling to ensuring site visits to Closures. Preparing sales plan and responsible for the supervision of overall sales activities Expanding customer database manifold and maintaining a potential customer data bank Achieving high sales targets and managing collections from customers Tracking sales team metrics, analyzing sales team data and developing plans to address performance gaps Setting targets, performance plans and standards for sales representatives and coaching individual reps to improve sales performance Enabling team by duly acknowledging team members achievements and accomplishments, planning and implementing regular training programs for skill building.

Roles and Responsibilities: - Understand and closely analyze the customer's requirements - Attending inbound calls and making outbound calls to the Leads Generated through various marketing activities and providing them necessary project details over email or WhatsApp; doing regular follow up and ensuring customers site visit. - Responsible for entire sales function, from leads handling to ensuring site visits to Closures. - Preparing sales plan and responsible for the supervision of overall sales activities - Expanding customer database manifold and maintaining a potential customer data bank - Achieving high sales targets and managing collections from customers - Tracking sales team metrics, analyzing sales team data and developing plans to address performance gaps - Setting targets, performance plans and standards for sales representatives and coaching individual reps to improve sales performance - Enabling team by duly acknowledging team members achievements and accomplishments, planning and implementing regular training programs for skill building

Key Responsibilities: Customer Interaction: Handle a high volume of inbound and/or make outbound calls to customers, clients, or prospective leads. Listen attentively to understand their needs, concerns, and inquiries. Provide accurate, clear, and comprehensive information regarding products, services, processes, or programs (e.g., educational courses, financial products, technical support, customer service issues). Address and resolve customer complaints, issues, or escalations with a professional and empathetic approach. Guide callers through relevant processes, troubleshooting steps, or application procedures. Build rapport and maintain positive relationships with callers to ensure a high level of customer satisfaction. Team Collaboration: Collaborate effectively with team members, supervisors, and other departments to ensure comprehensive client support and smooth operations. Escalate complex issues to the appropriate channels when necessary.

The Telecalling Sales Executive will be responsible for generating sales over the phone. The ideal candidate will be an excellent communicator, persistent, and able to thrive in a high-pressure environment. This role involves engaging potential customers, understanding their needs, and offering appropriate solutions to close sales. Key Responsibilities: - Make outbound calls to potential customers to introduce the company's products/services. - Answer incoming calls from prospective customers. - Follow up on leads generated through various sources. - Understand customer requirements and present suitable products/services. - Achieve daily, weekly, and monthly sales targets. - Maintain detailed records of customer interactions and sales activities in the CRM system. - Provide accurate information about products, pricing, and availability. - Handle customer objections and clarify any doubts or questions. - Develop and sustain relationships with customers to encourage repeat business. - Participate in team meetings and share best practices with colleagues. - Stay updated on product knowledge, market trends, and industry developments.

Key Responsibilities : - Make outbound sales calls to introduce and promote our products. - Understand customer needs and guide them towards a suitable solution. - Maintain a detailed record of customer interactions, leads, and sales. Requirements : - Good spoken English skills. - Sales or telecalling experience is preferred but not mandatory.

Job Summary: We are looking for a friendly and energetic Telesales Development Executive to join our team. You will talk to potential customers over the phone, explain our services, and convince them to sign up with us. You will also follow up with people who showed interest earlier and build strong relationships with clients. Key Responsibilities: - Make outbound calls to new and existing customers. - Explain our services clearly and answer any questions. - Convince customers to choose our services. - Follow up with interested customers and maintain regular contact. - Update customer details and call outcomes in the system. - Meet daily and monthly call and sales targets. - Work closely with the sales and marketing teams. - Handle customer complaints politely and find solutions. Skills and Qualifications: - Bachelor's degree (preferred but not mandatory). - 0-2 years of experience in telesales or telecalling. - Good speaking and listening skills. - Confidence to talk to people and build relationships. - Basic computer knowledge (MS Office, email). - Positive attitude and eagerness to learn. - Ability to work under targets and deadlines.

Roles and Responsibilities : - Understand and closely analyze the customer's requirements - Attending inbound calls and making outbound calls to the Leads Generated through various marketing activities and providing them necessary project details over email or Whatsapp; doing regular follow up and ensuring customers site visit. - Responsible for entire sales function, from leads handling to ensuring site visits to Closures. - Preparing sales plan and responsible for the supervision of overall sales activities - Expanding customer database manifold and maintaining a potential customer data bank - Achieving high sales targets and managing collections from customers - Pitching unique features of the project/product to potential customers and ensuring closures - Initiating sales from the pre-launch stage to final closing with a high customer satisfaction score - Coordinating with customer service for documentation and a smooth handover

The Role : We at Aliens are looking for an enthusiastic and dynamic Experienced for the role of Pre-Sales Manager as part of our Sales team. The task of the Executive will start from the initial contact phase and often end once the customer has been acquired i.e. sale is made. In some cases, they will also provide some initial or post-sale transitional support. The incumbent would work in a high-paced team environment. S/he would be based in Hyderabad and would report to the Sales Head. Key Responsibilities : - Understand and closely analyse the customer's requirements - Attending inbound calls and making outbound calls to the Leads Generated through various marketing activities and providing them necessary project details over email or Whatsapp; doing regular follow up and ensuring customers site visit - Responsible for entire pre-sales function, from leads handling to ensuring site visits - Coordinating with sales team after site visits and updating & maintaining daily/weekly and monthly reports in excel - Follow-up with customers & managing database of leads allocation; regular follow-up & achieving high sales conversions - Ensure timely updates on the sales pipeline on the system. Submit any other reports and updates as required by the reporting manager Specifically, the candidate should have : - B.Tech./ MBA/ PGDM from NIRF ranked campus with excellent academic record - Excellent communication, presentation and negotiation skills. Should be comfortable in approaching prospective customers via cold calling, mailing, referrals, messaging etc. - Understanding of sales channel/ real estate/ products etc.

* Understand and closely analyze the customer's requirements * Attending inbound calls and making outbound calls to the Leads Generated through various marketing activities and providing them necessary project details over email or WhatsApp; doing regular follow up and ensuring customers site visit. * Responsible for entire sales function, from leads handling to ensuring site visits to Closures. * Preparing sales plan and responsible for the supervision of overall sales activities * Expanding customer database manifold and maintaining a potential customer data bank * Achieving high sales targets and managing collections from customers * Tracking sales team metrics, analyzing sales team data and developing plans to address performance gaps * Setting targets, performance plans and standards for sales representatives and coaching individual reps to improve sales performance * Enabling team by duly acknowledging team members achievements and accomplishments, planning and implementing regular training programs for skill building

Roles and Responsibilities: - Understand and closely analyze the customer's requirements - Attending inbound calls and making outbound calls to the Leads Generated through various marketing activities and providing them necessary project details over email or WhatsApp; doing regular follow up and ensuring customers site visit. - Responsible for entire sales function, from leads handling to ensuring site visits to Closures. - Preparing sales plan and responsible for the supervision of overall sales activities - Expanding customer database manifold and maintaining a potential customer data bank - Achieving high sales targets and managing collections from customers - Tracking sales team metrics, analyzing sales team data and developing plans to address performance gaps - Setting targets, performance plans and standards for sales representatives and coaching individual reps to improve sales performance - Enabling team by duly acknowledging team members achievements and accomplishments, planning and implementing regular training programs for skill building Salary: Best per the current market Location: Hyderabad (Week-offs on Monday) Mode: Work from Office (11-8pm) Benefits: 1. Subsidized food facility will be provided 2. Incentives applicable for the sales team. 3. Transport facility - Pickup and Drop Bus shuttle. 4. Telephone allowance (Sim Card) will be provided. 5. Relocation travel expenses will be reimbursed.(As per company norms) 6. Temporary stay for Initial days

Proactively identify and generate sales leads through inbound calls and customer interactions.Address customer complaints and concerns promptly, providing appropriate solutions and alternatives within specified time limits.Follow up with customers Required Candidate profile HSC qualification or equivalent educational background.Excellent communication skills with a customer-centric approach. Previous experience in a voice process or customer service role is preferred

Reviewing the company debtor list. Contacting customers and informing them of their overdue bills. Advising customers on their payment options and suggesting methods of payments. Maintaining customer payment records Required Candidate profile Qualification : Any degree Mode of work - Work from office Immediate joiners preferred. Please call Raghu 9176188282 for more info Regards Raghu 9176188282