499 Inbound Calling Jobs - Page 8

We are seeking a versatile Voice Process Specialist to manage both inbound and outbound customer interactions. The ideal candidate will be responsible for handling a wide range of customer service inquiries, resolving issues, and conducting proactive outreach to meet business objectives. Roles and Responsibilities Handle inbound calls from customers, addressing their questions, concerns, and service requests with professionalism and efficiency. Make outbound calls to follow up on customer inquiries, conduct surveys, or inform customers about new products or services. Provide accurate and comprehensive information to customers, ensuring a high level of first-call resolution. Document all cust...

Roles and Responsibilities Handle customer calls, emails, and chats to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers issues, and offering solutions promptly. Maintain accurate records of all interactions with customers using CRM software. Collaborate with team members to achieve sales targets and improve overall performance metrics. Stay updated on product knowledge and company policies to provide informed support. Desired Candidate Profile 0-3 years of experience in BPO voice process (inbound/outbound calling). Strong communication skills in Marathi & Hindi languages. Ability to work on rotational shifts including we...

Handle both inbound and outbound voice calls professionally Provide information and resolve customer queries effectively Maintain good communication and customer service standards Ensure timely and accurate documentation of interactions Adhere to shift timings and work protocols Eligibility Criteria: Minimum qualification: HSC (12th Pass) Open to both freshers and experienced candidates Good verbal communication skills are required Immediate joiners preferred Work Details: Full-time, on-site role Shift timing: 9:30 AM 6:30 PM High incentives and strong growth opportunities

Handle inbound & outbound customer queries related to banking products, Provide accurate information and resolve customer concerns, Maintain every interaction customer satisfaction and retention Required Candidate profile Excellent in English , Malayalam -Priority mainly, Tamil, Telugu, Kannada Age upto 29 can apply 6 days working and one Rotational off, fresher can apply

Dear Aspirant, We are Hiring for International Voice/Chat Process Interview/Work Location: [24]7.ai Shillong Career Hub, Lachumiere, Shillong, Meghalaya 793001 Job Description: The primary role of an agent is to provide service to the customer over a call and provide resolution accordingly. Requirements: 1. Provide support and resolve issues via call and other electronic communication. 2. Excellent communication skills. 3. Strong analytical and troubleshooting skills. 4. Rendering services to customers and ensuring satisfactory. Age Criteria: 18Years to 36Years Please carry all your educational certificates and Govt ID Proofs (Aadhar and Pan card) for Documentation (Clear scanned copies/Xero...

Job Role : To Attend the inbound calls of customers in 811 and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality ...

- Back office/Front office/Chat process -HSC / UG Freshers & experience up to 1 yr with excellent English communication -9.00 AM TO 9.00 PM (ANY 9 HOURS SHIFT ) Weekly Rotational off CTC 14 to 28 K PM Contact: recruiter1@rankskills.in

We are seeking a Customer Service Executive to serve as the first point of contact for our customers. This role is crucial for ensuring customer satisfaction by handling inquiries, resolving issues, and providing support across various communication channels. Roles and Responsibilities Handle inbound and outbound calls, emails, and other forms of communication from customers. Respond to customer inquiries and resolve issues promptly, efficiently, and professionally. Provide accurate information about products, services, and company policies. Escalate complex issues to the appropriate department or senior staff when necessary. Maintain detailed and accurate records of all customer interaction...

We are seeking a BPO Chat/Voice Process Associate to join our team. This role is perfect for a customer-focused individual who can effectively manage and resolve customer inquiries through both voice calls and live chat, ensuring a high level of service quality and customer satisfaction. Roles and Responsibilities Handle inbound and outbound calls, as well as live chat sessions, to address customer questions, concerns, and issues. Provide accurate and comprehensive information about products, services, and policies. Troubleshoot and resolve customer problems efficiently, escalating complex issues to the appropriate team when necessary. Maintain a professional and empathetic demeanor while co...

We are seeking a Customer Care Executive to serve as the first point of contact for our customers. This role is crucial for ensuring customer satisfaction by handling inquiries, resolving issues, and providing support across various communication channels. Roles and Responsibilities Handle inbound and outbound calls, emails, and other forms of communication from customers. Respond to customer inquiries and resolve issues promptly, efficiently, and professionally. Provide accurate information about products, services, and company policies. Escalate complex issues to the appropriate department or senior staff when necessary. Maintain detailed and accurate records of all customer interactions a...

We are seeking a Customer Care Executive to serve as the first point of contact for our customers. This role is crucial for ensuring customer satisfaction by handling inquiries, resolving issues, and providing support across various communication channels. Roles and Responsibilities Handle inbound and outbound calls, emails, and other forms of communication from customers. Respond to customer inquiries and resolve issues promptly, efficiently, and professionally. Provide accurate information about products, services, and company policies. Escalate complex issues to the appropriate department or senior staff when necessary. Maintain detailed and accurate records of all customer interactions a...

We are seeking a Customer Care Executive to serve as the first point of contact for our customers. This role is crucial for ensuring customer satisfaction by handling inquiries, resolving issues, and providing support across various communication channels. Roles and Responsibilities Handle inbound and outbound calls, emails, and other forms of communication from customers. Respond to customer inquiries and resolve issues promptly, efficiently, and professionally. Provide accurate information about products, services, and company policies. Escalate complex issues to the appropriate department or senior staff when necessary. Maintain detailed and accurate records of all customer interactions a...

Customer Support Associate Voice Process Location: Malad and Thane, Mumbai (Work from Office) Shift: Rotational (including night shifts/weekends) Process Type: Voice and Blended Salary: 1 5,000 35,000/month Experience: Freshers & Experienced Candidates Communication: Must have excellent spoken English skills Job Description: We are looking for highly motivated Customer Support Associates with excellent verbal communication in English for a voice-based customer support role. Responsibilities: Handle voice-based customer support (inbound/outbound) Resolve customer issues with clarity and professionalism Maintain service quality as per company standards Work in rotational shifts (including week...

We are seeking a Customer Support & Operation Professional to coordinate with clients and team members, solve queries, and handle inbound and outbound calls. You will be responsible for updating clients on shoot details, selling shoot packages, and tele-calling. This role requires a positive, hardworking, and punctual individual with good communication skills and knowledge of MS Office . Roles & Responsibilities: Client & Team Coordination : Coordinate with clients and team members to solve queries and issues over application calls. Update clients on shoots and other details, and communicate with them and the team via email to resolve issues. Call Handling & Sales : Handle inbound and outbou...

Roles & Responsibilities: Handle inbound and outbound international customer calls Resolve customer queries and provide accurate information Deliver excellent customer service while meeting quality standards Follow communication scripts and procedures where applicable Document all call information according to standard operating procedures Escalate issues to the appropriate department when necessary Meet performance metrics such as call quality, handling time, and customer satisfaction Why You'll Love Working With Us: Competitive salary with performance-based incentives Two-way cab facility for night shifts Global exposure and international client communication Professional and supportive wo...

Roles & Responsibilities: Handle inbound and outbound international customer calls Resolve customer queries and provide accurate information Deliver excellent customer service while meeting quality standards Follow communication scripts and procedures where applicable Document all call information according to standard operating procedures Escalate issues to the appropriate department when necessary Meet performance metrics such as call quality, handling time, and customer satisfaction Why You'll Love Working With Us: Competitive salary with performance-based incentives Two-way cab facility for night shifts Global exposure and international client communication Professional and supportive wo...

Roles & Responsibilities: Handle inbound and outbound international customer calls Resolve customer queries and provide accurate information Deliver excellent customer service while meeting quality standards Follow communication scripts and procedures where applicable Document all call information according to standard operating procedures Escalate issues to the appropriate department when necessary Meet performance metrics such as call quality, handling time, and customer satisfaction Why You'll Love Working With Us: Competitive salary with performance-based incentives Two-way cab facility for night shifts Global exposure and international client communication Professional and supportive wo...

Key Responsibilities: Voice Process: Handle inbound and outbound calls with international customers. Address queries and provide real-time solutions for services, orders, or technical issues. Ensure customer satisfaction and adhere to call quality standards. Maintain accurate records of every customer interaction. Non-Voice Process: Respond to customer queries via email and chat within defined SLAs. Resolve concerns related to billing, returns, transactions, or service requests. Document issue resolution accurately in CRM or ticketing tools. Meet productivity and quality metrics consistently. Eligibility Criteria: Education: Any graduate (B.Com, B.Sc., B.A., BBA, BCA, etc.) Experience: 02 ye...

Roles & Responsibilities: Handle inbound and outbound international customer calls Resolve customer queries and provide accurate information Deliver excellent customer service while meeting quality standards Follow communication scripts and procedures where applicable Document all call information according to standard operating procedures Escalate issues to the appropriate department when necessary Meet performance metrics such as call quality, handling time, and customer satisfaction Why You'll Love Working With Us: Competitive salary with performance-based incentives Two-way cab facility for night shifts Global exposure and international client communication Professional and supportive wo...

Minimum Qualification Intermediate (or +2 equivalent).. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students). Experience Any Under Grad or Graduate Freshers.. Communication skills: Exceptional Spoken skills in English. Shifts: Rotational shifts (Should be comfortable to work in all shifts). Salary: As per Market Standards. Note: Any candidate applying for this position should be okay to work from the office.. Experience: Any Under Grad/Graduate Freshers can apply.. Job Profile. International Voice (Technical Support). Responsibility: Provide Technical Support to International Customers. Shift Timings: Should be flexible to work in US Rotat...

Roles & Responsibilities: Handle inbound and/or outbound customer queries via voice, email, or chat Provide accurate information and effective solutions to customers Maintain professionalism and empathy in every customer interaction Escalate unresolved issues to the appropriate departments Follow up to ensure resolution and customer satisfaction Meet performance metrics such as response time, resolution rate, and customer satisfaction scores Why Join Us: Multiple openings across domestic and international support processes Competitive salary and performance-based incentives Two-way cab facility (for applicable shifts) Friendly and inclusive work environment Career growth and internal trainin...

Key Responsibilities: Handle inbound and outbound calls from international customers. Respond to customer queries related to products, services, orders, or accounts. Provide real-time solutions in a professional and courteous manner. Log interactions accurately in CRM tools or internal systems. Escalate complex issues to the relevant team or supervisor. Meet defined service metrics such as response time, call quality, and customer satisfaction. Maintain confidentiality and follow company guidelines for data protection. Eligibility Criteria: Education: Any graduate (B.A, B.Com, BBA, BCA, B.Sc, etc.). Experience: Freshers or up to 1 year of experience in customer service/BPO. Communication Ski...

Roles & Responsibilities (Voice): Handle inbound and outbound international customer calls Provide support and resolve customer queries efficiently Communicate clearly and professionally in English Meet performance metrics like call quality, resolution time, and customer satisfaction Roles & Responsibilities (Non-Voice): Respond to international customer queries via chat and email Accurately resolve issues with clear written communication Maintain attention to detail and follow process documentation Ensure timely response and customer satisfaction Why Join Us: Opportunity to work in international BPO Competitive salary & performance-based incentives Two-way cab facility for applicable shifts...

Roles & Responsibilities: Handle inbound and outbound international customer calls Resolve customer queries and provide accurate information Deliver excellent customer service while meeting quality standards Follow communication scripts and procedures where applicable Document all call information according to standard operating procedures Escalate issues to the appropriate department when necessary Meet performance metrics such as call quality, handling time, and customer satisfaction Why You'll Love Working With Us: Competitive salary with performance-based incentives Two-way cab facility for night shifts Global exposure and international client communication Professional and supportive wo...

Roles & Responsibilities: Handle inbound and outbound international customer calls Resolve customer queries and provide accurate information Deliver excellent customer service while meeting quality standards Follow communication scripts and procedures where applicable Document all call information according to standard operating procedures Escalate issues to the appropriate department when necessary Meet performance metrics such as call quality, handling time, and customer satisfaction Why You'll Love Working With Us: Competitive salary with performance-based incentives Two-way cab facility for night shifts Global exposure and international client communication Professional and supportive wo...