403 Inbound Calling Jobs - Page 7

We are hiring for a Premium International Banking Voice Process at a top MNC BPO in Manyata Tech Park, Bengaluru. Minimum 1 year of international voice experience and strong English communication required both written & oral Call Azra now @8951992038 Required Candidate profile Min 1 yr in international voice process. Excellent spoken English, customer handling skills, problem-solving ability, willing to work night shifts. Immediate joiners preferred.

IT Helpdesk Analyst - Female We are seeking a detail-oriented and professional IT Helpdesk Analyst (Female) to provide exceptional technical support to our clients and users. This role demands excellent communication skills, a knack for troubleshooting, and the ability to manage multiple tasks in a fast-paced IT environment, primarily handling international inbound calls, emails, and chats. Address all queries raised by external/internal Users via all mediums like Calls, Emails, and Chats . Utilize Teams or other internal tools for remote sessions when needed. Find the root cause of the issue and resolve every single issue raised by the User professionally. Follow process guidelines, SLAs, and TATs set by the Organization. Learn all Processes including various Product versions, Web Admin navigations, Jira, Confluence, etc. Ability to use multiple applications at the same time to assist Users and resolve their issues. Take complete ownership of every ticket assigned, including initial response, follow-up, troubleshooting, and liaising with other Departments for resolution. Same applies to reopen cases. Be flexible to attend all training sessions and clear assignments/pass exams (Meta-compliance, ITIL, etc). Utilize resources appropriately; prefer calling the User as the first mode of contact, followed by emails. Be available for remote sessions to investigate User issues. Analyze every single ticket and identify the appropriate root cause using various applications and tools. Work on colleagues Tickets in their absence. Keep Reporting Manager updated on ticket status at regular intervals. Raise relevant queries to the second line of support when needed. Accurately log all customer interactions in the Organization's ticketing tools ( Jira ). Prepare Training notes, Flow charts , and other assigned tasks during training. Work on basic reports using MS Office. Answer continuous calls (back-to-back) without compromising on quality. Attend Emails, Chats, and Calls simultaneously , focusing on one at a time when on Calls or Chats (direct from UK Users). Ability to manage multiple tickets concurrently . Carry out any other reasonable duties and responsibilities. Key Skills & Requirements Excellent English Verbal and Written communication skills . Proficient in Grammar and Sentence construction for email drafting to Clients/Users. Strong Calls, Emails, and Chat etiquette to manage Users professionally. International Inbound Call handling experience (Preferably UK) with technical troubleshooting focus. IT Support experience (Calls, Chats and Emails) is mandatory. Experience in a fast-paced IT environment with capability to resolve tickets timely . Application Support is an added advantage. Candidates with Desktop support, network support, server support, infrastructure support & cloud support experience are welcomed. Ability to navigate through multiple web applications while assisting Users. Ability to prioritize and manage workload . Experience using Microsoft Office Suite . Incident Management knowledge is a must.

Roles and Responsibilities: Customer support profile involving interaction with customers via inbound and outbound calls Resolve issues that customers are facing through voice communication Desired Candidate Profile: Any Graduate / Post Graduate / Undergraduate freshers or candidates with a minimum of 6 months of international voice process experience Only customer service experience considered International voice or technical background preferred

We have requirement for Customer Support Representatives Experience : Freshers & Experienced Experience only from international Customer support background only. Education : 10+2 / 10+3 / 10+2+3 (Undergraduate / Gradudate) are eligible Package : 2.5 LPA - 4.5LPA Only Immediate Joiners Documents Required : Pan card, Aadhar Card (Full Date of Birth), Educational Documents, Offer letter,Reliving letter & Last 3 Months Payslip Intersted Candidates Can share their resume to :- [HIDDEN TEXT] Hr Ameet kumar Ph no :- 8121158848 Hucon Solutions Pvt

Executive - Customer Happiness Team This role at MOSAIC Wellness is for a Customer Happiness Executive who will manage customer queries and complaints, process orders and modifications, and escalate issues across various communication channels. You'll need to maintain a positive and empathetic attitude, even when customers are frustrated, and be comfortable working with computers. Key Responsibilities: Customer Interaction: Maintain a positive, empathetic, and professional attitude, responding promptly to inquiries through various channels. Issue Resolution: Acknowledge and resolve customer complaints efficiently. Product Knowledge: Possess in-depth knowledge of products to answer customer questions thoroughly. Process Management: Process orders, forms, applications, and requests accurately. Record Keeping: Maintain detailed records of customer interactions, transactions, comments, and complaints. Internal Collaboration: Communicate and coordinate with colleagues as needed to resolve issues. Process Improvement: Provide feedback on the efficiency of the customer service process. Customer Satisfaction: Ensure high customer satisfaction by providing professional and supportive service. Qualifications: High school diploma, general education degree, or equivalent. Ability to remain calm and composed when customers are stressed or upset. Comfortable and proficient with computer usage. Experience working in a customer support role.

Customer Happiness Executive We're looking for a dedicated Customer Happiness Executive to join our team at Mosaic Wellness. In this role, you'll be the primary point of contact for our B2C/B2B customers, providing exceptional support and resolving queries related to our Man Matters (MM), Be Bodywise (BB), and Little Joys (LJ) products through chat and voice channels. Your goal is to ensure outstanding customer experiences and contribute to continuous improvement. Key Responsibilities: Receive and respond to inbound chat, call, and email queries from customers, covering both pre- and post-booking inquiries for MM/BB/LJ products. Resolve customer service issues with the highest quality, adhering to established metrics and standards. Accurately document all customer queries and complaints using our CRM and proprietary tools. Follow up with customers via chat, call, and email for pending or escalated issues, ensuring timely resolution. Communicate clearly and effectively with customers, demonstrating empathy and understanding. Deliver outstanding customer experience to every customer interaction. Provide feedback on process improvements to team leaders and managers to optimize customer service. Maintain high productivity , focusing on the number of chats handled, resolution time, and first response time. Ensure high quality in interactions, reflected in CSAT (Customer Satisfaction) and quality scores. Required Skills: Strong written and spoken English & Hindi (as per specified typing speed and accuracy guidelines). Ability to multi-task between multiple platforms as and when required. Excellent communication skills to interact clearly and effectively with customers. Problem-solving abilities to resolve customer issues efficiently. Qualifications & Experience: Graduate / Diploma (10 + 2 + 3 / 10 + 3) / Undergraduate (10 + 2) . Minimum of 3-6 months experience in an Inbound Customer Service environment. Preference for candidates with at least 3-6 months experience answering voice, chats, or emails in a customer service process. Additional language proficiency in Tamil, Telugu, Malayalam, Kannada, Bengali, or Punjabi will be an added advantage.

Handle inbound and outbound calls, chats, or emails for customer queries Provide product/service information and resolve customer issues Maintain high levels of customer satisfaction and service quality Update customer records accurately in CRM tools Required Candidate profile Follow communication scripts standard procedures Escalate unresolved issues to appropriate departments Meet performance metrics such as call quality, AHT, and CSAT Strong verbal written communication Perks and benefits Perks and Benefits

Job Role: We are hiring enthusiastic and customer-oriented professionals for our International Voice Process. If you have excellent communication skills and are looking to build a career in the BPO/ITeS sector, this is your opportunity! Key Responsibilities: Handle inbound/outbound calls for international customers. Resolve queries and provide appropriate solutions. Ensure high levels of customer satisfaction. Maintain call logs and follow standard procedures. Eligibility Criteria: Any Graduate/Undergraduate can apply. Freshers and candidates with up to 2 years of experience are welcome. Excellent English communication skills (verbal & written). Willingness to work in rotational shifts, including night shifts. Basic computer and typing skills required.

Real estate job for a fresher, experience in another field, and experience in the same field. And we will give a bonus, an incentive, and a promotion on a performance basis. Responsibilities : *Initiate outbound calls to potential clients to promote properties and generate leads. *Respond to inbound calls and answer queries related to various real estate projects. *Schedule and coordinate site visits with potential buyers. *Stay updated on real estate market trends and project details. Schedule : Morning shift Supplemental Pay : Performance bonus Language : Hindi (Required) English (Preferred)

Key Responsibilities: Handle inbound and outbound communications with international customers via email, chat, and occasional calls. Provide timely and accurate information about products/services, billing, technical support, or order processing. Resolve customer queries, complaints, and issues while maintaining high customer satisfaction. Follow up with customers through calls or written communication as needed. Maintain detailed records of customer interactions in the CRM system. Coordinate with internal teams to resolve complex customer issues. Adhere to company policies, process guidelines, and quality standards. Meet individual and team performance targets related to productivity, quality, and customer satisfaction. Requirements: Freshers with good communication skills are welcome; prior BPO experience is an advantage but not mandatory. Proficiency in English (written and verbal) with a neutral or international accent is preferred. Basic computer skills and familiarity with MS Office and internet applications. Ability to multitask and handle multiple customer interactions simultaneously. Good listening and problem-solving skills. Comfortable working in rotational shifts (if applicable). Positive attitude and eagerness to learn. Preferred Skills: Experience in international voice or semi voice processes. Exposure to CRM software and ticketing tools. Knowledge of additional languages is a plus. Strong customer orientation and adaptability.

Handle customer queries & concerns effectively through inbound & outbound calls Provide exceptional customer support by addressing inquiries, resolving issues, & offering solutions Demonstrate a customer-centric approach Customer Care Voice Process Required Candidate profile Conduct outbound calls to follow up on customer inquiries and provide necessary assistance. Utilize excellent communication skills to communicate with customers clearly and professionally.

Handle inbound and outbound calls in a voice process, addressing customer queries, concerns, and requests professionally. Flexibility to work in day and night shifts as required. HSC qualification or equivalent educational background. Required Candidate profile Strong customer service orientation with a focus on delivering exceptional service. Ability to work from the office and adhere to established work schedules. Freshers are welcome to apply

Team Leader in Sales acts as a catalyst in proper functioning of the team and is primarily required to assist, recruit, and train new members, delegate tasks and meet deadlines, set targets and review performance, prepare sales reports, and continuously strive to boost the growth of the company. Check out points and understand the required skills and qualification in Team Leader in Sales: Strong presentation and communication skills Ability to negotiate and close the deal with a satisfactory experience for both the company as well as clients Strong interpersonal skills and persuasive abilities. Deep understanding of the product and service being sold Target-driven mindset along with self-motivation and discipline. Key Responsibilities Lead and motivate a team of sales executives to meet/exceed monthly & quarterly targets Generate & nurture leads (inbound/outbound, cold-call, network, referrals) Manage client relationshipsfrom consultations to deal closing; conduct site visits & walkthroughs Track market trends, competitor activity, and pricing for strategic insight Collaborate with marketing on campaigns and lead generation initiatives Maintain CRM, prepare sales reports, and provide forecasts to senior management

Handle inbound and outbound calls in an international voice process, addressing customer inquiries, issues, and requests promptly and professionally. Utilize your customer handling expertise to provide personalized and satisfactory solutions Required Candidate profile Minimum 1 year of experience in a customer care or voice process role, preferably in an international setting Graduate qualification in any field Excellent communication skills both verbal and written

1) Must be able to handle real estate customer's inbound and outbound calls. 2) Handling customer queries over phone and via Emails at various stages of projects. 2) Building and maintaining profitable relationship with customers and doing followup calls. 3) Must explain to the customers about the proper details of teh property. 4) Invite clients to Site visits as per sales leads according to the requirements. 5) Must have the capabilities of communicating and coordinating with other team members. Required Skills : 1) Fresher or atleast one year experience is required. 2) Must have good communication skills both in English and Hindi 3) Excellent fluency in English is required. 4) He must have positive attitude and must be focused on customer satisfaction. 5) Must be proficient in all Microsoft applications. 6) Only work from Office candidates are welcome. Perks & Benefits : - Free shuttle services from the nearest metro stations. - Performance Based Incentives

Key Responsibilities: 1. Sales /Education background will be recommended. 2. Receiving In-bound calls and counseling for Medical and Engineering Aspirants. 3. Out-bond calls as per the leads receive from support team (Marketing, Admin-support). 4. Should have the capability to judge the requirements of the students and should able to convert in to the admission. Requirement: 1. Good communication skills. (Fluency in English and Hindi both is must) 2. Highly organized and mature with respect to human relationships and can get the job done. 3. Candidate should be comfortable for target-based sales job. 4. Should be comfortable to take calls 8 hours in a day Educational Qualification: Graduate and Above Industry: Education / Teaching / Training/ BPO/Ecommerce Previous Role: Counselling /Teaching / Tele Sales Employment Type: Permanent Job, Full Time.

Job Role Responsible for managing a team of 15-18 officers handling inbound calls for Premier Customers (HNI Clients) To Attend the inbound calls of customers and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Graduate Preferably 3-4 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

We have requirement for Customer Support Representatives Experience : Freshers Education : 10+2 / 10+3 / 10+2+3 (Undergraduate / Gradudate) are eligible Package : 3 LPA Only Immediate Joiners Documents Required : Pan card, Aadhar Card (Full Date of Birth), Educational Documents, Intersted Candidates Can share their resume to :- [HIDDEN TEXT] Hr Ameet kumar Ph no :- 83749 59909 Hucon Solutions Pvt

Greetings from Hucon Solutions. Spot offers with Immediate Joining !!! Drive for Customer Support ( Voice) @ Hucon Eligibility : * Any Graduate,UG,PG, * Exp : Min 6 Months - 6years experience into International Customer support (Voice & Semi voice) is acceptable, * Salary : Min 2.5LPA - Max 4.5LPA * Rotational shifts, * Work location - Hitech City, * Two way transport * Interested candidates forward your Resume On [HIDDEN TEXT] and you can ping me on whatsapp, * Candidates can contact me on my number 8121158848 Thanks & Regards, HR Ameet kumar #8121158848 Hucon Solutions Pvt Ltd.

Position - CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound Reporting Relationship - CEC Team Leader - Inbound Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

Position - CEC - Service Assurance Officer-Customer Experience Center-Contact Centre Inbound Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current processes and future process improvements to better customer experience Suggest process improvements Graduate Minimum 1-2 experience in customer service Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

Position - CEC Officer - Inbound - Retail Assets-Customer Experience Center-Contact Centre Inbound Job Role To Attend the inbound calls of customers in Retail Assets and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Answering Inbound Calls and addressing clients queries making Outbound Calls for collections and informing them regarding pending EMI and also doing sales pitch for various products. Following up on cases and get it closed within defined TAT Liaise with Department in resolving the cases. Requirements : Has customer centricity (Keeps the Customer First) in all perspective Has good communication skills (written and verbal).

1.Make outbound calls to customers for payment follow-ups and collections. 2.Explain payment terms and resolve customer queries related to dues. 3.Update the database with relevant information after each call. 4.Follow up on outstanding payments in a timely manner. 5.Achieve daily/weekly/monthly collection targets. 6.Maintain customer confidentiality and professionalism in communication. Location-Sangamwadi (Pune), Bund Garden (Pune) ,Pune Station (Pune) Exp.-1. Prior experience in collections or tele calling preferred (0-3 years). 2. Industry-specific experience (NBFC, Banking, Telecom) Good verbal Communication Skills, Basic computer knowledge (MS Excel)

Postion - CEC Team Leader - Inbound - Premier-Customer Experience Center-Contact Centre Inbound Job Role Responsible for managing a team of 15-18 officers handling inbound calls for Premier Customers (HNI Clients) To Attend the inbound calls of customers and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Graduate Preferably 3-4 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.