403 Inbound Calling Jobs - Page 4

Location : Corporate office: Sri Krishna House, Road no. 10, Banjara hills, Hyderabad Terms : Full time, Permanent Responsibilities: Must generate leads by calling and contacting the prospects/clients. Will be responsible for lead generation or site visits from given leads of residential-luxury properties. Meeting Weekly and Monthly Targets in Site visits. On-boarding of clients and servicing of existing ones on the platform. Handling Inbound and Outbound calls. Following up with Leads provided by various marketing campaigns and associations. Maintaining a database of clients in Software, following up with them on a regular basis. Responding to SMS & WhatsApp calls. Arranging and coordinating the meetings between the client and the sales team. Candidate requirements: 2+ Years of relevant experience is a must in real estate sectors. Handful of Experience in calling and convincing prospects and converting into leads. Inter-departmental coordination. Possessing a sharp eye for detail on the lead follow-up. Good knowledge of MS Office. Good communication skills. A quick learner who is adaptable. Ability to build strong customer relationships..

Dear Aspirant, We are Hiring for International Voice Process Interview/Work Location: [24]7.ai Pvt Ltd, Ground Floor, NSL SEZ, Survey 1, Plot 6, NSL Arena Internal Rd, IDA Uppal, Habsiguda, Hyderabad, Telangana 500039 Job Description: The primary role of an agent is to provide service to the customer over a call and provide resolution accordingly. Requirements: 1. Provide support and resolve issues via call and other electronic communication. 2. Excellent communication skills. 3. Strong analytical and troubleshooting skills. 4. Rendering services to customers and ensuring satisfactory. Voice Salary Structure: 19k-27k(Take home Salary after deductions) DOJ : 28th August Age Criteria: 18Years to Below 35Years Should have all educational certificates and Govt ID Proofs (Aadhar and Pan card) for Documentation (Clear scanned copies/Xerox Copies) Job Details: 1. Rotational US Shifts (Midnight shifts as well) 2. 5 days working; 2 rotational week offs (No fixed off on Saturday and Sunday) 3. Students pursuing studies through regular college are not eligible. 4. Educational certificates are mandatory. 5. Must be flexible to work from office. Perks and Benefits: 2-way free transportation (Home Pickup and Drop) Self to work (STW) Rs.3300 (only for male employees) Medical insurance for self and dependent Please ignore, if you already applied within 30 days. Qualification: PUC / Intermediate/ 10+3 (Diploma) / Graduation Interview Process: 1. Screening Round 2. Personal Introduction 2. Assessment Test 3. Manager Round If interested, you can join virtual bridge (Microsoft teams and ID Passcode) Microsoft Teams Need help? Join the meeting now Meeting ID: 488 777 795 658 7 Passcode: Fp6vJ2ja Time: 4:00PM- 4:30 PM Date: 21st August- 23rd August Regards, Shravani

Role Overview: We are hiring for the role of Customer Service Associate (CSA) for Bank of India's Inbound Process. The role involves handling incoming customer queries, providing accurate information, and ensuring excellent customer experience. Responsibilities: Attend inbound calls and resolve customer queries effectively. Provide accurate banking-related information as per process guidelines. Ensure high levels of customer satisfaction through professional communication. Document call details and escalate issues where necessary. Work in coordination with team leaders to meet service quality standards. Preferred Candidate Profile: Education: Graduate or pursuing graduation. Freshers are encouraged to apply. Good communication (V3 level) in Hindi, Marathi, and basic English. Willingness to work in rotational shifts and rotational weekly offs. Customer-focused and attentive to details.

Role Overview: We are hiring for the role of Customer Service Associate (CSA) for Bank of India's Inbound Process. The role involves handling incoming customer queries, providing accurate information, and ensuring excellent customer experience. Responsibilities: Attend inbound calls and resolve customer queries effectively. Provide accurate banking-related information as per process guidelines. Ensure high levels of customer satisfaction through professional communication. Document call details and escalate issues where necessary. Work in coordination with team leaders to meet service quality standards. Preferred Candidate Profile: Education: Graduate or pursuing graduation. Freshers are encouraged to apply. Good communication (V3 level) in Hindi, Marathi, and basic English. Willingness to work in rotational shifts and rotational weekly offs. Customer-focused and attentive to details.

We are seeking a versatile Voice Process Specialist to manage both inbound and outbound customer interactions. The ideal candidate will be responsible for handling a wide range of customer service inquiries, resolving issues, and conducting proactive outreach to meet business objectives. Roles and Responsibilities Handle inbound calls from customers, addressing their questions, concerns, and service requests with professionalism and efficiency. Make outbound calls to follow up on customer inquiries, conduct surveys, or inform customers about new products or services. Provide accurate and comprehensive information to customers, ensuring a high level of first-call resolution. Document all customer interactions, including details of the inquiry and the resolution, in the customer relationship management (CRM) system. Collaborate with other team members and departments to escalate complex issues and ensure a seamless customer experience. Meet and exceed key performance indicators ( KPIs ) related to call volume, quality, and customer satisfaction. Skills Required Excellent verbal communication and active listening skills. The ability to switch between inbound and outbound calling tasks with ease. A strong customer-centric mindset with a positive and patient demeanor. Proficiency in using computer systems and CRM software . Strong problem-solving and conflict-resolution abilities. The ability to work efficiently in a fast-paced environment. A commitment to maintaining a high standard of quality in all interactions.

Roles and Responsibilities Handle customer calls, emails, and chats to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers issues, and offering solutions promptly. Maintain accurate records of all interactions with customers using CRM software. Collaborate with team members to achieve sales targets and improve overall performance metrics. Stay updated on product knowledge and company policies to provide informed support. Desired Candidate Profile 0-3 years of experience in BPO voice process (inbound/outbound calling). Strong communication skills in Marathi & Hindi languages. Ability to work on rotational shifts including weekends and holidays. Basic computer literacy for data entry purposes. High school diploma or equivalent required; graduation preferred. Profile - Bpo Process Voice Fresher Experience work from office immediate joiner

Handle both inbound and outbound voice calls professionally Provide information and resolve customer queries effectively Maintain good communication and customer service standards Ensure timely and accurate documentation of interactions Adhere to shift timings and work protocols Eligibility Criteria: Minimum qualification: HSC (12th Pass) Open to both freshers and experienced candidates Good verbal communication skills are required Immediate joiners preferred Work Details: Full-time, on-site role Shift timing: 9:30 AM 6:30 PM High incentives and strong growth opportunities

Handle inbound & outbound customer queries related to banking products, Provide accurate information and resolve customer concerns, Maintain every interaction customer satisfaction and retention Required Candidate profile Excellent in English , Malayalam -Priority mainly, Tamil, Telugu, Kannada Age upto 29 can apply 6 days working and one Rotational off, fresher can apply

Dear Aspirant, We are Hiring for International Voice/Chat Process Interview/Work Location: [24]7.ai Shillong Career Hub, Lachumiere, Shillong, Meghalaya 793001 Job Description: The primary role of an agent is to provide service to the customer over a call and provide resolution accordingly. Requirements: 1. Provide support and resolve issues via call and other electronic communication. 2. Excellent communication skills. 3. Strong analytical and troubleshooting skills. 4. Rendering services to customers and ensuring satisfactory. Age Criteria: 18Years to 36Years Please carry all your educational certificates and Govt ID Proofs (Aadhar and Pan card) for Documentation (Clear scanned copies/Xerox Copies) Job Details: 1. Rotational US Shifts (Midnight shifts as well) 2. 5 days working; 2 rotational week offs (No fixed off on Saturday and Sunday) 3. Students pursuing studies through regular college are not eligible. 4. Educational certificates are mandatory. 5. Must be flexible to work from office. Perks and Benefits: 2-way free transportation (Home Pickup and Drop) Self to work (STW) Rs.3300 (only for male employees) Medical insurance for self and dependent Please ignore, if you already applied within 30 days. Qualification: Intermediate(10+2)/Diploma(10+3)/ raduation Interview Process: 1. Screening Round 2. Personal Introduction 2. Online Assessment 3. Final Interview

Job Role : To Attend the inbound calls of customers in 811 and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description : Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours 36 minutes of shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

- Back office/Front office/Chat process -HSC / UG Freshers & experience up to 1 yr with excellent English communication -9.00 AM TO 9.00 PM (ANY 9 HOURS SHIFT ) Weekly Rotational off CTC 14 to 28 K PM Contact: recruiter1@rankskills.in

We are seeking a Customer Service Executive to serve as the first point of contact for our customers. This role is crucial for ensuring customer satisfaction by handling inquiries, resolving issues, and providing support across various communication channels. Roles and Responsibilities Handle inbound and outbound calls, emails, and other forms of communication from customers. Respond to customer inquiries and resolve issues promptly, efficiently, and professionally. Provide accurate information about products, services, and company policies. Escalate complex issues to the appropriate department or senior staff when necessary. Maintain detailed and accurate records of all customer interactions and transactions. Follow established communication procedures, guidelines, and policies. Collaborate with team members to ensure a cohesive and positive customer experience. Strive to meet and exceed customer satisfaction and performance metrics. Skills Required Strong verbal and written communication skills. Excellent interpersonal skills with a patient and empathetic approach. Ability to actively listen and understand customer needs. Problem-solving and conflict-resolution skills. Ability to multitask in a fast-paced environment while maintaining attention to detail. Proficiency in using customer relationship management (CRM) software and other relevant tools. A positive attitude and a commitment to providing high-quality customer service.

We are seeking a BPO Chat/Voice Process Associate to join our team. This role is perfect for a customer-focused individual who can effectively manage and resolve customer inquiries through both voice calls and live chat, ensuring a high level of service quality and customer satisfaction. Roles and Responsibilities Handle inbound and outbound calls, as well as live chat sessions, to address customer questions, concerns, and issues. Provide accurate and comprehensive information about products, services, and policies. Troubleshoot and resolve customer problems efficiently, escalating complex issues to the appropriate team when necessary. Maintain a professional and empathetic demeanor while communicating with customers across all channels. Document all customer interactions and transactions meticulously in the CRM system. Meet and exceed performance metrics related to call handling time, chat response time, and customer satisfaction. Follow all established communication protocols and company guidelines. Collaborate with team members and supervisors to continuously improve service delivery. Skills Required Strong verbal communication skills with a clear, professional tone for voice interactions. Excellent written communication skills, including proper grammar and spelling, for chat support. Ability to multitask effectively, managing chat conversations while also handling voice calls. Exceptional problem-solving and critical-thinking skills. A customer-centric mindset with a patient and positive attitude. Proficiency in using CRM software and other communication platforms. Adaptability to a fast-paced environment and flexible work schedules.

We are seeking a Customer Care Executive to serve as the first point of contact for our customers. This role is crucial for ensuring customer satisfaction by handling inquiries, resolving issues, and providing support across various communication channels. Roles and Responsibilities Handle inbound and outbound calls, emails, and other forms of communication from customers. Respond to customer inquiries and resolve issues promptly, efficiently, and professionally. Provide accurate information about products, services, and company policies. Escalate complex issues to the appropriate department or senior staff when necessary. Maintain detailed and accurate records of all customer interactions and transactions. Follow established communication procedures, guidelines, and policies. Collaborate with team members to ensure a cohesive and positive customer experience. Strive to meet and exceed customer satisfaction and performance metrics. Skills Required Strong verbal and written communication skills. Excellent interpersonal skills with a patient and empathetic approach. Ability to actively listen and understand customer needs. Problem-solving and conflict-resolution skills. Ability to multitask in a fast-paced environment while maintaining attention to detail. Proficiency in using customer relationship management (CRM) software and other relevant tools. A positive attitude and a commitment to providing high-quality customer service.

We are seeking a Customer Care Executive to serve as the first point of contact for our customers. This role is crucial for ensuring customer satisfaction by handling inquiries, resolving issues, and providing support across various communication channels. Roles and Responsibilities Handle inbound and outbound calls, emails, and other forms of communication from customers. Respond to customer inquiries and resolve issues promptly, efficiently, and professionally. Provide accurate information about products, services, and company policies. Escalate complex issues to the appropriate department or senior staff when necessary. Maintain detailed and accurate records of all customer interactions and transactions. Follow established communication procedures, guidelines, and policies. Collaborate with team members to ensure a cohesive and positive customer experience. Strive to meet and exceed customer satisfaction and performance metrics. Skills Required Strong verbal and written communication skills. Excellent interpersonal skills with a patient and empathetic approach. Ability to actively listen and understand customer needs. Problem-solving and conflict-resolution skills. Ability to multitask in a fast-paced environment while maintaining attention to detail. Proficiency in using customer relationship management (CRM) software and other relevant tools. A positive attitude and a commitment to providing high-quality customer service.

We are seeking a Customer Care Executive to serve as the first point of contact for our customers. This role is crucial for ensuring customer satisfaction by handling inquiries, resolving issues, and providing support across various communication channels. Roles and Responsibilities Handle inbound and outbound calls, emails, and other forms of communication from customers. Respond to customer inquiries and resolve issues promptly, efficiently, and professionally. Provide accurate information about products, services, and company policies. Escalate complex issues to the appropriate department or senior staff when necessary. Maintain detailed and accurate records of all customer interactions and transactions. Follow established communication procedures, guidelines, and policies. Collaborate with team members to ensure a cohesive and positive customer experience. Strive to meet and exceed customer satisfaction and performance metrics. Skills Required Strong verbal and written communication skills. Excellent interpersonal skills with a patient and empathetic approach. Ability to actively listen and understand customer needs. Problem-solving and conflict-resolution skills. Ability to multitask in a fast-paced environment while maintaining attention to detail. Proficiency in using customer relationship management (CRM) software and other relevant tools. A positive attitude and a commitment to providing high-quality customer service.

Customer Support Associate Voice Process Location: Malad and Thane, Mumbai (Work from Office) Shift: Rotational (including night shifts/weekends) Process Type: Voice and Blended Salary: 1 5,000 35,000/month Experience: Freshers & Experienced Candidates Communication: Must have excellent spoken English skills Job Description: We are looking for highly motivated Customer Support Associates with excellent verbal communication in English for a voice-based customer support role. Responsibilities: Handle voice-based customer support (inbound/outbound) Resolve customer issues with clarity and professionalism Maintain service quality as per company standards Work in rotational shifts (including weekends and night shifts) Eligibility Criteria: Must have excellent spoken English Willing to work from Thane office Comfortable with rotational shifts and night shifts Freshers with strong communication are welcome How to Apply: Interested candidates must fill the Google Form Below and send their updated resume on WhatsApp to 7821854124 _______________________________________________________________________________________________ https://forms.gle/8vmWR3NajR5bnsMVA Note: Only candidates who meet the communication criteria will be considered. Shortlisted candidates will be contacted for further rounds. Job Types: Full-time, Permanent, Fresher Pay: 25,000.00 - 35,000.00 per month Schedule: Day shift Night shift Rotational shift Supplemental Pay: Overtime pay Performance bonus Language: English (Required) Hindi (Preferred) Work Location: In person Whatsapp : +91 7821854124 Job Types: Full-time, Permanent, Fresher Benefits: Health insurance Provident Fund Schedule: Day shift Night shift Rotational shift Supplemental Pay: Overtime pay Work Location: In person

We are seeking a Customer Support & Operation Professional to coordinate with clients and team members, solve queries, and handle inbound and outbound calls. You will be responsible for updating clients on shoot details, selling shoot packages, and tele-calling. This role requires a positive, hardworking, and punctual individual with good communication skills and knowledge of MS Office . Roles & Responsibilities: Client & Team Coordination : Coordinate with clients and team members to solve queries and issues over application calls. Update clients on shoots and other details, and communicate with them and the team via email to resolve issues. Call Handling & Sales : Handle inbound and outbound calls. You will be responsible for tele-calling and selling shoot packages to clients on the company's application. Lead Management : Work with leads provided by the company to generate sales. Skills Required A positive, hardworking, and punctual individual. Strong communication skills. Knowledge of MS Office . The ability to handle inbound and outbound calls. Experience in tele-calling and lead generation .

Roles & Responsibilities: Handle inbound and outbound international customer calls Resolve customer queries and provide accurate information Deliver excellent customer service while meeting quality standards Follow communication scripts and procedures where applicable Document all call information according to standard operating procedures Escalate issues to the appropriate department when necessary Meet performance metrics such as call quality, handling time, and customer satisfaction Why You'll Love Working With Us: Competitive salary with performance-based incentives Two-way cab facility for night shifts Global exposure and international client communication Professional and supportive work environment Career growth opportunities and internal training programs

Roles & Responsibilities: Handle inbound and outbound international customer calls Resolve customer queries and provide accurate information Deliver excellent customer service while meeting quality standards Follow communication scripts and procedures where applicable Document all call information according to standard operating procedures Escalate issues to the appropriate department when necessary Meet performance metrics such as call quality, handling time, and customer satisfaction Why You'll Love Working With Us: Competitive salary with performance-based incentives Two-way cab facility for night shifts Global exposure and international client communication Professional and supportive work environment Career growth opportunities and internal training programs

Roles & Responsibilities: Handle inbound and outbound international customer calls Resolve customer queries and provide accurate information Deliver excellent customer service while meeting quality standards Follow communication scripts and procedures where applicable Document all call information according to standard operating procedures Escalate issues to the appropriate department when necessary Meet performance metrics such as call quality, handling time, and customer satisfaction Why You'll Love Working With Us: Competitive salary with performance-based incentives Two-way cab facility for night shifts Global exposure and international client communication Professional and supportive work environment Career growth opportunities and internal training programs

Key Responsibilities: Voice Process: Handle inbound and outbound calls with international customers. Address queries and provide real-time solutions for services, orders, or technical issues. Ensure customer satisfaction and adhere to call quality standards. Maintain accurate records of every customer interaction. Non-Voice Process: Respond to customer queries via email and chat within defined SLAs. Resolve concerns related to billing, returns, transactions, or service requests. Document issue resolution accurately in CRM or ticketing tools. Meet productivity and quality metrics consistently. Eligibility Criteria: Education: Any graduate (B.Com, B.Sc., B.A., BBA, BCA, etc.) Experience: 02 years in international voice or non-voice process Typing Speed (for Non-Voice): 3035 WPM with 90%+ accuracy Communication Skills: Excellent spoken English (neutral/US/UK accent) for voice support Strong written English with good grammar for chat/email support Other Requirements: Willingness to work in night shifts and rotational week-offs Basic computer and internet knowledge Good interpersonal and problem-solving skills

Roles & Responsibilities: Handle inbound and outbound international customer calls Resolve customer queries and provide accurate information Deliver excellent customer service while meeting quality standards Follow communication scripts and procedures where applicable Document all call information according to standard operating procedures Escalate issues to the appropriate department when necessary Meet performance metrics such as call quality, handling time, and customer satisfaction Why You'll Love Working With Us: Competitive salary with performance-based incentives Two-way cab facility for night shifts Global exposure and international client communication Professional and supportive work environment Career growth opportunities and internal training programs

Minimum Qualification Intermediate (or +2 equivalent).. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students). Experience Any Under Grad or Graduate Freshers.. Communication skills: Exceptional Spoken skills in English. Shifts: Rotational shifts (Should be comfortable to work in all shifts). Salary: As per Market Standards. Note: Any candidate applying for this position should be okay to work from the office.. Experience: Any Under Grad/Graduate Freshers can apply.. Job Profile. International Voice (Technical Support). Responsibility: Provide Technical Support to International Customers. Shift Timings: Should be flexible to work in US Rotational Shifts.. Desired Skills: Need Excellent Communication skills in English.. Must-Havestrong Technical Knowledge (Hardware, Software, and networking Concepts).

Roles & Responsibilities: Handle inbound and/or outbound customer queries via voice, email, or chat Provide accurate information and effective solutions to customers Maintain professionalism and empathy in every customer interaction Escalate unresolved issues to the appropriate departments Follow up to ensure resolution and customer satisfaction Meet performance metrics such as response time, resolution rate, and customer satisfaction scores Why Join Us: Multiple openings across domestic and international support processes Competitive salary and performance-based incentives Two-way cab facility (for applicable shifts) Friendly and inclusive work environment Career growth and internal training opportunities