403 Inbound Calling Jobs - Page 16

Age - 22-38 Years only Females (Above Age Should not apply) This Job is only meant for those who want to make their Career as Education Admission Counsellor and have good spoken English as 90% work is on Telephonic Calls (If you are Shortlisted there will be 45 days of OJT (On Job Training) on company Software and Phone Software with CITA and Salary in Training would be different for 1st Month Jobs and Responsibilities for Admission Counsellor You will be working on the Dialer and will be receiving Incoming calls from students who are interested for Airline Course and Trainings Counselling students on call, regarding Airport and Airline courses and briefing them about fees and Training Modules Would be doing Outbound Calling to candidates who have applied for the job with us on Naukri- LinkedIn- Facebook- Instagram Informing the Candidates about the Eligibility criteria by taking their Telephonic Round and speaking with their Parents Lining up the candidates for the Pre-Screening round and inviting them to the academy to check their Eligibility criteria. (As we do not give admissions to everyone). Should also track and follow up on all Lineup who are Interested for a Training Course Speaking with students and parents and explaining them the Fees and benefits of the Aviation courses, answer questions etc Briefing them about the Airport and Airline Courses This Job requires Excellent Communication Skills, as a HR as you would be speaking to PAN India Candidates for Jobs and admissions as Have Offline and Online Batches available for Airline Courses. Benefits If you Join CITA Fixed Morning working hours 9 Am to 6 Pm 90% Employees are Females 6 days working, SUNDAY off Will get opportunity to go to different schools and Colleges for education Seminars No Target based Salary, plus Additional Cash Incentives on your good work CITA Office is just a 1 minutes Walk-In Distance from Dwarka mor metro Station- Blue line A good working culture for married Single Parent Students who are good in educational Sales Saves your Travel Time and money if someone travels to Gurgaon Noida or Manesar, as CITA office is in Dwarka mor Delhi, so no hassle of over travel burden Specially In Winters or Heavy Rainy Season Office Timings - 9 Am to 6 Pm.

Age - 22-38 Years only Females (Above Age Should not apply) This Job is only meant for those who want to make their Career as Education Admission Counsellor and have good spoken English as 90% work is on Telephonic Calls (If you are Shortlisted there will be 45 days of OJT (On Job Training) on company Software and Phone Software with CITA and Salary in Training would be different for 1st Month Jobs and Responsibilities for Admission Counsellor You will be working on the Dialer and will be receiving Incoming calls from students who are interested for Airline Course and Trainings Counselling students on call, regarding Airport and Airline courses and briefing them about fees and Training Modules Would be doing Outbound Calling to candidates who have applied for the job with us on Naukri- LinkedIn- Facebook- Instagram Informing the Candidates about the Eligibility criteria by taking their Telephonic Round and speaking with their Parents Lining up the candidates for the Pre-Screening round and inviting them to the academy to check their Eligibility criteria. (As we do not give admissions to everyone). Should also track and follow up on all Lineup who are Interested for a Training Course Speaking with students and parents and explaining them the Fees and benefits of the Aviation courses, answer questions etc Briefing them about the Airport and Airline Courses This Job requires Excellent Communication Skills, as a HR as you would be speaking to PAN India Candidates for Jobs and admissions as Have Offline and Online Batches available for Airline Courses. Benefits If you Join CITA Fixed Morning working hours 9 Am to 6 Pm 90% Employees are Females 6 days working, SUNDAY off Will get opportunity to go to different schools and Colleges for education Seminars No Target based Salary, plus Additional Cash Incentives on your good work CITA Office is just a 1 minutes Walk-In Distance from Dwarka mor metro Station- Blue line A good working culture for married Single Parent Students who are good in educational Sales Saves your Travel Time and money if someone travels to Gurgaon Noida or Manesar, as CITA office is in Dwarka mor Delhi, so no hassle of over travel burden Specially In Winters or Heavy Rainy Season Office Timings - 9 Am to 6 Pm.

(Need very good Spoken English) Age - 22-38 Years only Females (Above Age Should not apply) This Job is only meant for those who want to make their Career as Education Admission Counsellor and have good spoken English as 90% work is on Telephonic Calls (If you are Shortlisted Salary would be different in OJT (On Job Training) which is 45 days Job description Calling potential candidates who have applied for Study Visa and Tourist Visa Inviting them to office for a pre-screening interview with their passport Sending them the Job description and explaining them the salary brackets and if they applied for Study Visa sending them the university details Follow-up with the student, solving the student queries, and handling the registrations. Filing the application forms (University) verifying, them and sending the same to the universities. Maintaining the data of all registered Students and their Visa status etc Coordinating with Students Universities Abroad. Benefits If you Join CITA Fixed Morning working hours 9 Am to 7 Pm 90% Employees are Females 6 days working, SUNDAY off Will get opportunity to go to different schools and Colleges for education Seminars No Target based Salary, plus Additional Cash Incentives on your good work A good working culture for married Single Parent Students who are good in educational Sales Office Timings - 9 Am to 7 Pm

(Need very good Spoken English) Age - 22-38 Years only Females (Above Age Should not apply) This Job is only meant for those who want to make their Career as Education Admission Counsellor and have good spoken English as 90% work is on Telephonic Calls (If you are Shortlisted Salary would be different in OJT (On Job Training) which is 45 days Job description Calling potential candidates who have applied for Study Visa and Tourist Visa Inviting them to office for a pre-screening interview with their passport Sending them the Job description and explaining them the salary brackets and if they applied for Study Visa sending them the university details Follow-up with the student, solving the student queries, and handling the registrations. Filing the application forms (University) verifying, them and sending the same to the universities. Maintaining the data of all registered Students and their Visa status etc Coordinating with Students Universities Abroad. Benefits If you Join CITA Fixed Morning working hours 9 Am to 7 Pm 90% Employees are Females 6 days working, SUNDAY off Will get opportunity to go to different schools and Colleges for education Seminars No Target based Salary, plus Additional Cash Incentives on your good work A good working culture for married Single Parent Students who are good in educational Sales Office Timings - 9 Am to 7 Pm

Age - 22-38 Years only Females (Above Age Should not apply) This Job is only meant for those who want to make their Career as Education Admission Counsellor and have good spoken English as 90% work is on Telephonic Calls (If you are Shortlisted there will be 45 days of OJT (On Job Training) on company Software and Phone Software with CITA and Salary in Training would be different for 1st Month Jobs and Responsibilities for Admission Counsellor You will be working on the Dialer and will be receiving Incoming calls from students who are interested for Airline Course and Trainings Counselling students on call, regarding Airport and Airline courses and briefing them about fees and Training Modules Would be doing Outbound Calling to candidates who have applied for the job with us on Naukri- LinkedIn- Facebook- Instagram Informing the Candidates about the Eligibility criteria by taking their Telephonic Round and speaking with their Parents Lining up the candidates for the Pre-Screening round and inviting them to the academy to check their Eligibility criteria. (As we do not give admissions to everyone). Should also track and follow up on all Lineup who are Interested for a Training Course Speaking with students and parents and explaining them the Fees and benefits of the Aviation courses, answer questions etc Briefing them about the Airport and Airline Courses This Job requires Excellent Communication Skills, as a HR as you would be speaking to PAN India Candidates for Jobs and admissions as Have Offline and Online Batches available for Airline Courses. Benefits If you Join CITA Fixed Morning working hours 9 Am to 6 Pm 90% Employees are Females 6 days working, SUNDAY off Will get opportunity to go to different schools and Colleges for education Seminars No Target based Salary, plus Additional Cash Incentives on your good work CITA Office is just a 1 minutes Walk-In Distance from Dwarka mor metro Station- Blue line A good working culture for married Single Parent Students who are good in educational Sales Saves your Travel Time and money if someone travels to Gurgaon Noida or Manesar, as CITA office is in Dwarka mor Delhi, so no hassle of over travel burden Specially In Winters or Heavy Rainy Season Office Timings - 9 Am to 6 Pm.

(Need very good Spoken English) Age - 22-38 Years only Females (Above Age Should not apply) This Job is only meant for those who want to make their Career as Education Admission Counsellor and have good spoken English as 90% work is on Telephonic Calls (If you are Shortlisted Salary would be different in OJT (On Job Training) which is 45 days Job description Calling potential candidates who have applied for Study Visa and Tourist Visa Inviting them to office for a pre-screening interview with their passport Sending them the Job description and explaining them the salary brackets and if they applied for Study Visa sending them the university details Follow-up with the student, solving the student queries, and handling the registrations. Filing the application forms (University) verifying, them and sending the same to the universities. Maintaining the data of all registered Students and their Visa status etc Coordinating with Students Universities Abroad. Benefits If you Join CITA Fixed Morning working hours 9 Am to 7 Pm 90% Employees are Females 6 days working, SUNDAY off Will get opportunity to go to different schools and Colleges for education Seminars No Target based Salary, plus Additional Cash Incentives on your good work A good working culture for married Single Parent Students who are good in educational Sales Office Timings - 9 Am to 7 Pm

Age - 22-38 Years only Females (Above Age Should not apply) This Job is only meant for those who want to make their Career as Education Admission Counsellor and have good spoken English as 90% work is on Telephonic Calls (If you are Shortlisted there will be 45 days of OJT (On Job Training) on company Software and Phone Software with CITA and Salary in Training would be different for 1st Month Jobs and Responsibilities for Admission Counsellor You will be working on the Dialer and will be receiving Incoming calls from students who are interested for Airline Course and Trainings Counselling students on call, regarding Airport and Airline courses and briefing them about fees and Training Modules Would be doing Outbound Calling to candidates who have applied for the job with us on Naukri- LinkedIn- Facebook- Instagram Informing the Candidates about the Eligibility criteria by taking their Telephonic Round and speaking with their Parents Lining up the candidates for the Pre-Screening round and inviting them to the academy to check their Eligibility criteria. (As we do not give admissions to everyone). Should also track and follow up on all Lineup who are Interested for a Training Course Speaking with students and parents and explaining them the Fees and benefits of the Aviation courses, answer questions etc Briefing them about the Airport and Airline Courses This Job requires Excellent Communication Skills, as a HR as you would be speaking to PAN India Candidates for Jobs and admissions as Have Offline and Online Batches available for Airline Courses. Benefits If you Join CITA Fixed Morning working hours 9 Am to 6 Pm 90% Employees are Females 6 days working, SUNDAY off Will get opportunity to go to different schools and Colleges for education Seminars No Target based Salary, plus Additional Cash Incentives on your good work CITA Office is just a 1 minutes Walk-In Distance from Dwarka mor metro Station- Blue line A good working culture for married Single Parent Students who are good in educational Sales Saves your Travel Time and money if someone travels to Gurgaon Noida or Manesar, as CITA office is in Dwarka mor Delhi, so no hassle of over travel burden Specially In Winters or Heavy Rainy Season Office Timings - 9 Am to 6 Pm.

Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

CEC Officer - Inbound - Retail Assets-Customer Experience Center-Contact Centre Inbound CEC Officer Inbound - Retail Assets Department -Customer Experience Center Reporting -RelationshipCEC Team Leader - Inbound Position Grade-Assistant Manager Job Role To Attend the inbound calls of customers in Retail Assets and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

CEC Officer - Inbound - Privy-Customer Experience Center-Contact Centre Inbound CEC Officer - Inbound - Privy Department- Customer Experience Center Reporting -RelationshipCEC Team Leader - Inbound Position Grade-Assistant Manager/Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Digital Outbound Officer Department-Retail Liabilities | Digital Banking Position Grade-M1 Assisting in resolving customer queries. Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales Providing information to customers. Monitoring sales performance. Closing sales deals. Keeping a record of calls and relevant details. Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Make sales or recommendations for products or services that may better suit customer needs Adhere to all company policies and procedures Graduate with decent English communication. Candidate should have a pleasing personality and should be presentable. Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement. Willing to work in rotating shifts

CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound CEC Officer - Inbound - Retail Liabilities Department-Customer Experience Center Reporting- RelationshipCEC Team Leader - Inbound Position Grade-Assistant Manager Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

CEC Officer - Inbound - Privy Department- Customer Experience Center Reporting -Relationship CEC Team Leader - Inbound Position Grade- Assistant Manager/Deputy Manager Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

CEC Officer - Inbound - Privy-Customer Experience Center-Contact Centre Inbound CEC Officer - Inbound - Privy Department-Customer Experience Center Reporting -RelationshipCEC Team Leader - Inbound Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound CEC Officer - Inbound - Retail Liabilities Department- Customer Experience Center Reporting- RelationshipCEC Team Leader - Inbound Position Grade-Assistant Manager Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Digital Outbound Officer Department-Retail Liabilities | Digital Banking Position -GradeM1 Assisting in resolving customer queries. Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales Providing information to customers. Monitoring sales performance. Closing sales deals. Keeping a record of calls and relevant details. Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Make sales or recommendations for products or services that may better suit customer needs Adhere to all company policies and procedures Graduate with decent English communication. Candidate should have a pleasing personality and should be presentable. Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement. Willing to work in rotating shifts

Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Role Responsible for managing a team of 70-100 officers & 6-7 Team leaders handling inbound calls in Retail Liabilities Responsible for Recruitment and People retention Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks Plan and Manage Service Level including forecasting, rostering, etc Manage and Deliver on business metrics SLA, Sales, AHT, Quality, Staffing, etc Liaise with other teams to understand business impact factors, bring efficiency in the processes and resolve issue-based situations Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, update officers on process/product updates, workstation availability, shrinkage, etc. Manage escalated customer calls (complaints) with end-to-end resolution Job Description Graduate or MBA Minimum 8 to 10 years of relevant experience in servicing of financial products and at least one year in managing supervisors (in turn handling officers) Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Position - CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound Department - Customer Experience Center Reporting Relationship - CEC Team Leader - Inbound Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Department Retail Liabilities | Digital Banking Number of Positions Multiple Position Grade M1 Assisting in resolving customer queries. Contacting potential or existing customers to inform them about a product or service using scripts Answering questions about products or the company Asking questions to understand customer requirements and close sales Providing information to customers. Monitoring sales performance. Closing sales deals. Keeping a record of calls and relevant details. Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Make sales or recommendations for products or services that may better suit customer needs Adhere to all company policies and procedures Graduate with decent English communication. Candidate should have a pleasing personality and should be presentable. Should be dedicated and display integrity. Willingness to learn with an attitude of continuous improvement. Willing to work in rotating shifts EXPERIENCE - Kotak Mahindra Bank, Noida Sr. Manager-Talent Acquisition - Nov 2022 - PRESENT Handling the hiring for pan India on contact center for Front level and mid-level. Spoc for multiple Business Vertical which includes Premium Process. Handling End to End Recruitment of Contact Centre bulk hiring for Premium process through diverse channels and closing 80-100 numbers ever month. Also taking care of support level of hiring for Mumbai Centre. Developing customized sourcing strategies keeping in mind cost of hire, delivery TAT, candidate profile and resources thereby ensuring 100% fill rate as per requirements and compliance standards. Reviewing pre-Joining pre joining checks and documentation as per the compliance requirements of the organization and maintaining 100% adherence. Maintain MIS to analyze the quality of the hiring done in the zone. Managing active base of vendor/Consultancies which includes frequent interaction to understand the challenges been faced at their end, If any & smoother processing of their payments without delay. Ensuring smoother on boarding & exit processes been followed without fail & analyse the candidates self-experience through questionnaire filled by him/her at both stages. HDB financial Services, Noida Centre HRJan 2019 - Oct 2022 Handling end-to-end mid to senior recruitment through Job Portals, Referrals, Consultants and Internal Company Database. Identifying future staffing needs. Responsible for effective manpower planning for Non-IT positions like Marketing, Legal, Customer Experience, and Sales & HR Professionals. Sourcing via diverse channels like Job portals, LinkedIn and referencing to maintain a healthy sourcing mix. Preliminary screening and conducting first stage interview. Pre & post offer documentation, Negotiating with candidates Formulating the salary structure of new hires. Preparing and issuing offer letters, appointment letters & confirmation letters. Background verification, Joining formalities, induction for all the new hires. Ensuring smooth on-boarding process and making new hires familiar with the organizational goals and objective Building effective and trustworthy relationships with employees. Interacting and meeting employees to understand challenges and grievances to resolve the same. Currently acting as a first level of escalation for all employee-related queries. Maintaining healthy internal communications and ensuring proper channels for the escalations. Organized many employee communication forums like One on One Interviews, Skip level meeting, project team meeting etc. Organized fun activities at the location level. Planning & execution of monthly engagement events. Taking new initiatives to boost employee morale and engagement level. Conducting exit interviews. Sharing all the Full and Final inputs with the payroll team to process. Ensuring healthy separation and issuing relieving letters. Indiamart Intermesh Ltd., Noida Executive- Talent AcquisitionSept 2017 -Jan 2019 Work with the Talent Acquisition team along with hiring managers/stakeholders to assist in ongoing recruitment efforts. Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagement. Manage the recruitment process and life cycle, including initial assessments, interviews, documentation and offers. Searching candidates according to the requirement through various recruitment methods such as Portals, Head hunting and referencing. Pre & Post offer documentation, Issuing offer letter & appointment letter. KAZO Fashion Private Limited, Noida Management Trainee Talent Acquisition & Talent Management - Nov 2016- Sep 2017 Handled role of HR leader where I have to foster people centric approach which enable to deliver organization goals in a healthy work culture, single point of contact for sales team for any of their business needs or grievance redressal. Acting as a bridge between Business Head and Sales Managers via effective communication of the message vice versa . Worked in close cohesiveness with the Sales Team, looking after their business needs including manpower. Annual Manpower Planning budgeting and adherence to the same Responsible for entire life cycle management for pan India Sales and HO employees - Recruitment, On boarding, Compensation, Performance Management, Exit Management. SKILLS HR Policy Execution Recruitment/Talent Acquisition Induction/orientation Training & Development Employee Relations / Welfare Employee Engagement Payroll Management Grievance Handling AWARDS Go-Getter Award at HDB Financial Services(2021) Employee of the Month at HDB Financial Services(2019) EDUCATION MSW(HR), Kurukshetra University(2014-2016) B.Com, Delhi University(2012-2014) 12th from CBSE Board(2012) 10th from CBSE Board(2010)