403 Inbound Calling Jobs - Page 14

Department : Travel Leaders 24 Sub-Department : Voice Work Shift : Rotational 9-hour shifts Week Off : 2 days rotational weekly off Position Overview: Greaves Travel India is seeking a skilled and customer-focused Travel Consultant/Senior Travel Consultant to join our dynamic team. The ideal candidate will have a strong background in international ticketing, corporate handling, and inbound call support for global clients, particularly in the US market. This role requires expertise in GDS systems, excellent communication skills, and the ability to thrive in a 24/7 rotational shift environment. Key Responsibilities: Handle inbound calls from passengers of international airlines and US/Canada-based corporate clients, providing seamless travel solutions. Manage flight bookings, cancellations, and itinerary changes using GDS systems (Amadeus, Sabre, World span, Apollo, GAL). Assist B2B partners and corporate clients with travel-related inquiries, ensuring adherence to service standards. Resolve customer queries related to ticketing, reservations, and travel logistics with a focus on US geography and airport codes. Maintain accurate records of customer interactions and transactions. Collaborate with internal teams to ensure smooth operations and high customer satisfaction. Adapt to rotational shifts (24/7 environment) with flexibility for 9-hour shifts and weekly offs as per business needs. Skills & Qualifications: Experience: 3-8 years in travel consultancy, corporate handling, or international ticketing (senior roles for 5+ years). Technical Skills: Proficiency in GDS systems (Amadeus, Sabre, World span, Apollo, GAL). Domain Knowledge: Strong understanding of US geography, airline codes, and corporate travel processes . Communication: Excellent verbal and written English skills for global client interactions. Work Ethic: Willingness to work in rotational shifts , including nights/weekends. Education: Graduate from a recognized university. Preferred: Candidates with self-conveyance (no transport provided). Note: Immediate joiners preferred. Candidates must be comfortable with 24/7 operations and on-site work in Noida/South Delhi.

Handling Inbound and outbound voice calls. Resolving customer complaints brought to your attention Fulfilling the needs of their customers 5 days working Rotational shifts Voice/Non-Voice Required Candidate profile Fresher/experienced both can apply Must be flexible with rotational shifts Good CommunicationUnlimited incentives.

International Process Handling Customer Queries & provide appropriate solutions Keeping records of customer interactions 9 hours working shift 5 Days working Required Candidate profile Grad fresher/Experienced & UG with 6 months on paper experience can apply Excellent communication in English is required

Handling Inbound and outbound voice calls. Attending the customers queries. 100% customer service. 5/6 days working. Rotational shifts WFO/WFH Required Candidate profile Prioritize & manage work queue Ability to work independently as well as in a team environment

Handling Customer queries over call/chat. Fluent English communication is required Rotational shifts Required Candidate profile 5 days working /2 rotational offs Work from office. Immediate joiners only

Handling Customer Queries over call , email and chat. International process. Rotational shift job (majorly night shift) 5.5 days working/2 rotational off Immediate joiner only. Work from office. Required Candidate profile Excellent Communication skills in English is required Undergraduate /Graduate

Interacting with the Customers Offering amazing customer service Selling of financial products to the leads given by the company Maintaining professionalism with customers should be sharp in pitching policy to customer Required Candidate profile Confident and interpersonal skills Good convincing and negotiation skills Comfortable with immediate joining

Handling customer queries/complains over calls and chat 5.5 days working/2 rotational days off Required Candidate profile Fresher/experienced both can apply comfortable in rotational shift

Resolve customer inquiries via Call or Chat. Provide accurate and up-to-date information about products & services. Resolving customer issues to their satisfaction. 5 days working. 2 Rotational off. Required Candidate profile Graduate/Undergraduate/Postgraduate Fresher/Experienced both can apply Must be flexible with rotational shifts

Being the first point of contact for customers and handle all customer inquiries Providing customer support via phone, email, and live chat Recording customer feedback and suggestions Required Candidate profile Grad/UG Excellent Communication Rotational//Day ShiftsCabs Facility

Resolving issues & handling customer complaints Maintaining professionalism with customers Collect prompt and accurate customer feedback call and pitch customers our products and services Inbound/Outbound calls Required Candidate profile Comfortable with Rotational shifts Good convincing & negotiation skill Ability to manage multiple tasks and prioritize

Responding or resolving customer queries over calls/ chat Call and pitch customers our product or services Maintain good relationship with new or existing customers Required Candidate profile Must be Comfortable in Rotational shifts Immediate joiner Should have good interpersonal skillsUnlimited Incentives

Handle customer queries and provide appropriate solutions in a timely manner Make outbound calls to potential customers to generate sales Maintain strong customer relationships Explain product benefits to customer Required Candidate profile Good convincing and negotiation skills Both Freshers & ExperiencedUnlimited Incentives Performance based Bonus

Assist customers through Voice and Chat support channels Address customer inquiries and resolve issues in a timely manner Maintain a high level of professionalism & empathy Ensure a positive experience Required Candidate profile Fresher and Experienced candidates are welcome Strong communication skills in English Problem-solving and multitasking abilitiesIncentives

Resolving customer complaints brought to your attention via Call/Chat/Email Possessing excellent product knowledge to enhance customer support. Ensuring customer satisfaction by providing proper resolution. Required Candidate profile Excellent English Communication UG/Grad/PG Fresher/Exp

Handling Inbound calls. Voice/Non-Voice Ensuring the customer has a positive experience with the service. Fulfilling the needs of their customers. 5 days working. Rotational shifts. Required Candidate profile Fresher/Experienced both can apply Must be flexible with rotational shifts Excellent CommunicationUnlimited incentives.

Solve problems & referral to general guidelines Build and maintain strong relationships with customers Responding to customer queries in a timely manner Identifying customer needs and helping customers Required Candidate profile Excellent command over English communication Should have very good interpersonal skills Immediate joiners only

International voice process Resolve client queries & assess their needs to achieve satisfaction Build sustainable relationships and trust with customer Provide accurate, valid and complete information Required Candidate profile Excellent English Communication (must) Graduate/PG Undergrad

International voice process Dealing with customer issues and churning out an easy-to-follow solution Handling customer concerns through Inbound and outbound calls 5 days working Rotational & Night shift Required Candidate profile Excellent English Communication (must) Graduate/PG Undergrad Fresher/Experienced both can apply

Handle calls from customers resolving queries with confidence Solution-based selling approach overcoming customer objections by listening, understanding Follow up on customer requests to ensure complete satisfaction Required Candidate profile Individuals with excellent communication skills and passion for connecting with people Comfortable with Rotational shift Grad/ Freshers/ Experienced

Respond or resolve customer queries over call/ chat Provide resolution to customers in a timely manner Record data or every interaction in the system Call and pitch services to the new or existing customers Required Candidate profile Candidate should be in Delhi Good convincing and negotiation skills

Resolve client queries & assess their needs to achieve satisfaction Build sustainable relationships and trust with customer Provide accurate, valid and complete information Required Candidate profile .Excellent English Communication UG/Grad/PG

Resolve client queries & assess their needs to achieve satisfaction Build sustainable relationships and trust with customer Provide accurate, valid and complete information Required Candidate profile Candidate should be available for face to face interview5 days working

Responding or resolving customer queries over calls/ chat Call and pitch customers our product or services Responding to customer queries in timely manner Maintain good relationship with the customers Required Candidate profile Comfortable in Rotational shifts Immediate joiner Should have good interpersonal skillsUnlimited Incentives Health Insurance

Interacting with the Customers Offering amazing customer service Maintaining professionalism with customers Inbound Process Collect prompt and accurate customer feedback work directly with customers& provide assistance Required Candidate profile Immediate joiners only Freshers/UG both can apply Candidate should be in delhi