612 Inbound Calling Jobs - Page 13

Customer Support Associate Voice Process Location: Malad and Thane, Mumbai (Work from Office) Shift: Rotational (including night shifts/weekends) Process Type: Voice and Blended Salary: 1 5,000 35,000/month Experience: Freshers & Experienced Candidates Communication: Must have excellent spoken English skills Job Description: We are looking for highly motivated Customer Support Associates with excellent verbal communication in English for a voice-based customer support role. Responsibilities: Handle voice-based customer support (inbound/outbound) Resolve customer issues with clarity and professionalism Maintain service quality as per company standards Work in rotational shifts (including week...

We are seeking a Customer Support & Operation Professional to coordinate with clients and team members, solve queries, and handle inbound and outbound calls. You will be responsible for updating clients on shoot details, selling shoot packages, and tele-calling. This role requires a positive, hardworking, and punctual individual with good communication skills and knowledge of MS Office . Roles & Responsibilities: Client & Team Coordination : Coordinate with clients and team members to solve queries and issues over application calls. Update clients on shoots and other details, and communicate with them and the team via email to resolve issues. Call Handling & Sales : Handle inbound and outbou...

Roles & Responsibilities: Handle inbound and outbound international customer calls Resolve customer queries and provide accurate information Deliver excellent customer service while meeting quality standards Follow communication scripts and procedures where applicable Document all call information according to standard operating procedures Escalate issues to the appropriate department when necessary Meet performance metrics such as call quality, handling time, and customer satisfaction Why You'll Love Working With Us: Competitive salary with performance-based incentives Two-way cab facility for night shifts Global exposure and international client communication Professional and supportive wo...

Roles & Responsibilities: Handle inbound and outbound international customer calls Resolve customer queries and provide accurate information Deliver excellent customer service while meeting quality standards Follow communication scripts and procedures where applicable Document all call information according to standard operating procedures Escalate issues to the appropriate department when necessary Meet performance metrics such as call quality, handling time, and customer satisfaction Why You'll Love Working With Us: Competitive salary with performance-based incentives Two-way cab facility for night shifts Global exposure and international client communication Professional and supportive wo...

Roles & Responsibilities: Handle inbound and outbound international customer calls Resolve customer queries and provide accurate information Deliver excellent customer service while meeting quality standards Follow communication scripts and procedures where applicable Document all call information according to standard operating procedures Escalate issues to the appropriate department when necessary Meet performance metrics such as call quality, handling time, and customer satisfaction Why You'll Love Working With Us: Competitive salary with performance-based incentives Two-way cab facility for night shifts Global exposure and international client communication Professional and supportive wo...

Key Responsibilities: Voice Process: Handle inbound and outbound calls with international customers. Address queries and provide real-time solutions for services, orders, or technical issues. Ensure customer satisfaction and adhere to call quality standards. Maintain accurate records of every customer interaction. Non-Voice Process: Respond to customer queries via email and chat within defined SLAs. Resolve concerns related to billing, returns, transactions, or service requests. Document issue resolution accurately in CRM or ticketing tools. Meet productivity and quality metrics consistently. Eligibility Criteria: Education: Any graduate (B.Com, B.Sc., B.A., BBA, BCA, etc.) Experience: 02 ye...

Roles & Responsibilities: Handle inbound and outbound international customer calls Resolve customer queries and provide accurate information Deliver excellent customer service while meeting quality standards Follow communication scripts and procedures where applicable Document all call information according to standard operating procedures Escalate issues to the appropriate department when necessary Meet performance metrics such as call quality, handling time, and customer satisfaction Why You'll Love Working With Us: Competitive salary with performance-based incentives Two-way cab facility for night shifts Global exposure and international client communication Professional and supportive wo...

Minimum Qualification Intermediate (or +2 equivalent).. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students). Experience Any Under Grad or Graduate Freshers.. Communication skills: Exceptional Spoken skills in English. Shifts: Rotational shifts (Should be comfortable to work in all shifts). Salary: As per Market Standards. Note: Any candidate applying for this position should be okay to work from the office.. Experience: Any Under Grad/Graduate Freshers can apply.. Job Profile. International Voice (Technical Support). Responsibility: Provide Technical Support to International Customers. Shift Timings: Should be flexible to work in US Rotat...

Roles & Responsibilities: Handle inbound and/or outbound customer queries via voice, email, or chat Provide accurate information and effective solutions to customers Maintain professionalism and empathy in every customer interaction Escalate unresolved issues to the appropriate departments Follow up to ensure resolution and customer satisfaction Meet performance metrics such as response time, resolution rate, and customer satisfaction scores Why Join Us: Multiple openings across domestic and international support processes Competitive salary and performance-based incentives Two-way cab facility (for applicable shifts) Friendly and inclusive work environment Career growth and internal trainin...

Key Responsibilities: Handle inbound and outbound calls from international customers. Respond to customer queries related to products, services, orders, or accounts. Provide real-time solutions in a professional and courteous manner. Log interactions accurately in CRM tools or internal systems. Escalate complex issues to the relevant team or supervisor. Meet defined service metrics such as response time, call quality, and customer satisfaction. Maintain confidentiality and follow company guidelines for data protection. Eligibility Criteria: Education: Any graduate (B.A, B.Com, BBA, BCA, B.Sc, etc.). Experience: Freshers or up to 1 year of experience in customer service/BPO. Communication Ski...

Roles & Responsibilities (Voice): Handle inbound and outbound international customer calls Provide support and resolve customer queries efficiently Communicate clearly and professionally in English Meet performance metrics like call quality, resolution time, and customer satisfaction Roles & Responsibilities (Non-Voice): Respond to international customer queries via chat and email Accurately resolve issues with clear written communication Maintain attention to detail and follow process documentation Ensure timely response and customer satisfaction Why Join Us: Opportunity to work in international BPO Competitive salary & performance-based incentives Two-way cab facility for applicable shifts...

Roles & Responsibilities: Handle inbound and outbound international customer calls Resolve customer queries and provide accurate information Deliver excellent customer service while meeting quality standards Follow communication scripts and procedures where applicable Document all call information according to standard operating procedures Escalate issues to the appropriate department when necessary Meet performance metrics such as call quality, handling time, and customer satisfaction Why You'll Love Working With Us: Competitive salary with performance-based incentives Two-way cab facility for night shifts Global exposure and international client communication Professional and supportive wo...

Roles & Responsibilities: Handle inbound and outbound international customer calls Resolve customer queries and provide accurate information Deliver excellent customer service while meeting quality standards Follow communication scripts and procedures where applicable Document all call information according to standard operating procedures Escalate issues to the appropriate department when necessary Meet performance metrics such as call quality, handling time, and customer satisfaction Why You'll Love Working With Us: Competitive salary with performance-based incentives Two-way cab facility for night shifts Global exposure and international client communication Professional and supportive wo...

Experience: 6months to 1 year Qualification: Graduate (NO UNDERGRADUATES) Experience - 6months to 1 year Job Description: Experience in customer service, contact center, should have experience in in bound or out bound calls. Graduate good communication skills. 6month to 1year Exp. It is for afternoon shift.

We are seeking enthusiastic professionals for the International Voice / Blended Process . Join our dynamic and fast-paced international BPO team where you will handle customer calls and chats, resolve queries with empathy, and contribute to excellent customer satisfaction. This role offers excellent growth opportunities and a competitive salary package, suitable for both freshers and experienced candidates. Roles and Responsibilities: Handle inbound and outbound customer calls and chats as per process requirements. Resolve customer queries with empathy and professionalism . Meet defined quality and performance targets (e.g., AHT, CSAT, FCR). Maintain accurate records of all customer interact...

As a Customer Support Representative at HCL, you will have the opportunity to work in an international voice process for a renowned banking sector without the need for sales, upselling, or cross-selling. With 1 to 3 years of experience in voice processes, you will be responsible for inbound calling in a rotational shift. During your work hours, you will be expected to respond to clients through both voice and written communication, ensuring that their needs are met promptly and accurately. This includes addressing queries related to products, services, data, and client accounts, managing multiple client inquiries simultaneously, and utilizing workflow tools to effectively handle your workloa...

Job Role - As an associate - Customer Support your primary responsibility is to ensure the satisfaction and loyalty of our cherished customers. Your role goes beyond merely addressing inquiries and resolving issues; you are a critical part of our customer experience, directly influencing the success of our company. Role responsibilities - Customer Engagement: Interact with customers through phone, live bus chat, and email to provide exceptional support during their commute. Issue Resolution: Respond promptly to customer inquiries, resolving concerns and ensuring a positive experience at all stages of the commute. Team Coordination: Collaborate with the team to coordinate workflows, ensuring ...

Responsible for Inbound & Outbound calls. Patient Relationship like receiving, registration & coordinating for their journey. Key Responsibilities: Make outbound calls to prospective customers from the provided database or leads. Explain products/services, answer questions, and address customer queries professionally. Generate leads, set appointments, or close sales depending on the campaign objective. Maintain a high level of customer service during all interactions. Update call logs, customer information, and follow-up details in CRM or call sheets. Meet daily/weekly/monthly call and conversion targets. Handle rejections positively and keep improving script delivery and conversion skills.

The primary aim of the role is to increase the volume of quality enrolments in IRMs examinations, improve conversions and help resolve student and working professional queries. The key role will be required to manage and implement a best practice process around admissions customer experience, selling the IRMs qualifications, doing follow-up calls, managing alumni relationships to push students for further Level examinations and make weekly reports in order to make improvements to conversion.

We are seeking a highly articulate and customer-focused International Customer Support Associate (Voice) to join KVC Consultants Ltd. In this role, you will be responsible for providing exceptional support and service to our international customers over the phone, resolving their inquiries, and ensuring a positive and professional experience. Roles and Responsibilities: Handle inbound and outbound calls from international customers in a professional and courteous manner. Actively listen to customer inquiries, understand their needs, and provide accurate and comprehensive solutions. Troubleshoot and resolve customer issues efficiently, escalating complex cases to the appropriate department wh...

The primary aim of the role is to increase the volume of quality enrolments in IRMs examinations, improve conversions and help resolve student and working professional queries. The key role will be required to manage and implement a best practice process around admissions customer experience, selling the IRMs qualifications, doing follow-up calls, managing alumni relationships to push students for further Level examinations and make weekly reports in order to make improvements to conversion. Excellent written and oral communication skills Responsible to handle inbound & outbound calls as per the leads provided

Outbound Calling Initiate calls to potential customers from provided databases or cold leads Promote products/services and explain offerings clearly Follow up on previous interactions to drive conversions Inbound Call Handling Respond to customer inquiries with professionalism and empathy Resolve issues or redirect calls to appropriate departments Maintain high standards of customer satisfaction Lead Generation & Qualification Identify and qualify leads through effective questioning Maintain lead databases and update CRM systems Coordinate with sales teams for follow-ups and closures Sales Support Assist in closing deals by providing product information and addressing Meet or exceed daily/we...

Key Responsibilities: Handle inbound and outbound sales calls, WhatsApp messages, and follow-ups with potential clients Guide users in selecting the right consultation package or expert based on their needs Convert leads into paid consultations by effectively explaining the benefits of our services Maintain strong client relationships and offer after-sales support to boost retention Coordinate with internal teams to ensure timely service delivery and high customer satisfaction Keep accurate records of daily leads, calls, conversions, and payments Qualifications: Bachelors Degree (any discipline) 1-2 years of experience in B2C sales, telesales, or customer engagement roles Excellent verbal an...

Job Summary: Raigad Hospital and Research Centre is seeking a professional, patient-friendly, and detail-oriented Billing cum Reception Executive. This role is a key interface between patients and hospital services, responsible for managing front desk operations and ensuring accurate billing and payment processes. Key Responsibilities: Reception Duties: Welcome patients and visitors with a polite and caring attitude. Register patients and update necessary personal and insurance details. Schedule, reschedule, and cancel appointments as needed. Handle inbound calls and direct them to the appropriate department. Maintain cleanliness and orderliness of the reception area. Billing Duties: Prepare...

Outbound Calls: Initiating outbound calls to existing or potential customers from a provided list to promote products or services, conduct surveys, or gather feedback.Inbound Calls: Answering incoming calls from customers inquiring about products, services, or orders, and providing them with relevant information or assistance.