499 Inbound Calling Jobs - Page 11

Executive - Customer Happiness Team This role at MOSAIC Wellness is for a Customer Happiness Executive who will manage customer queries and complaints, process orders and modifications, and escalate issues across various communication channels. You'll need to maintain a positive and empathetic attitude, even when customers are frustrated, and be comfortable working with computers. Key Responsibilities: Customer Interaction: Maintain a positive, empathetic, and professional attitude, responding promptly to inquiries through various channels. Issue Resolution: Acknowledge and resolve customer complaints efficiently. Product Knowledge: Possess in-depth knowledge of products to answer customer q...

Customer Happiness Executive We're looking for a dedicated Customer Happiness Executive to join our team at Mosaic Wellness. In this role, you'll be the primary point of contact for our B2C/B2B customers, providing exceptional support and resolving queries related to our Man Matters (MM), Be Bodywise (BB), and Little Joys (LJ) products through chat and voice channels. Your goal is to ensure outstanding customer experiences and contribute to continuous improvement. Key Responsibilities: Receive and respond to inbound chat, call, and email queries from customers, covering both pre- and post-booking inquiries for MM/BB/LJ products. Resolve customer service issues with the highest quality, adher...

Handle inbound and outbound calls, chats, or emails for customer queries Provide product/service information and resolve customer issues Maintain high levels of customer satisfaction and service quality Update customer records accurately in CRM tools Required Candidate profile Follow communication scripts standard procedures Escalate unresolved issues to appropriate departments Meet performance metrics such as call quality, AHT, and CSAT Strong verbal written communication Perks and benefits Perks and Benefits

Job Role: We are hiring enthusiastic and customer-oriented professionals for our International Voice Process. If you have excellent communication skills and are looking to build a career in the BPO/ITeS sector, this is your opportunity! Key Responsibilities: Handle inbound/outbound calls for international customers. Resolve queries and provide appropriate solutions. Ensure high levels of customer satisfaction. Maintain call logs and follow standard procedures. Eligibility Criteria: Any Graduate/Undergraduate can apply. Freshers and candidates with up to 2 years of experience are welcome. Excellent English communication skills (verbal & written). Willingness to work in rotational shifts, incl...

Real estate job for a fresher, experience in another field, and experience in the same field. And we will give a bonus, an incentive, and a promotion on a performance basis. Responsibilities : *Initiate outbound calls to potential clients to promote properties and generate leads. *Respond to inbound calls and answer queries related to various real estate projects. *Schedule and coordinate site visits with potential buyers. *Stay updated on real estate market trends and project details. Schedule : Morning shift Supplemental Pay : Performance bonus Language : Hindi (Required) English (Preferred)

Key Responsibilities: Handle inbound and outbound communications with international customers via email, chat, and occasional calls. Provide timely and accurate information about products/services, billing, technical support, or order processing. Resolve customer queries, complaints, and issues while maintaining high customer satisfaction. Follow up with customers through calls or written communication as needed. Maintain detailed records of customer interactions in the CRM system. Coordinate with internal teams to resolve complex customer issues. Adhere to company policies, process guidelines, and quality standards. Meet individual and team performance targets related to productivity, quali...

Handle customer queries & concerns effectively through inbound & outbound calls Provide exceptional customer support by addressing inquiries, resolving issues, & offering solutions Demonstrate a customer-centric approach Customer Care Voice Process Required Candidate profile Conduct outbound calls to follow up on customer inquiries and provide necessary assistance. Utilize excellent communication skills to communicate with customers clearly and professionally.

Handle inbound and outbound calls in a voice process, addressing customer queries, concerns, and requests professionally. Flexibility to work in day and night shifts as required. HSC qualification or equivalent educational background. Required Candidate profile Strong customer service orientation with a focus on delivering exceptional service. Ability to work from the office and adhere to established work schedules. Freshers are welcome to apply

Team Leader in Sales acts as a catalyst in proper functioning of the team and is primarily required to assist, recruit, and train new members, delegate tasks and meet deadlines, set targets and review performance, prepare sales reports, and continuously strive to boost the growth of the company. Check out points and understand the required skills and qualification in Team Leader in Sales: Strong presentation and communication skills Ability to negotiate and close the deal with a satisfactory experience for both the company as well as clients Strong interpersonal skills and persuasive abilities. Deep understanding of the product and service being sold Target-driven mindset along with self-mot...

Handle inbound and outbound calls in an international voice process, addressing customer inquiries, issues, and requests promptly and professionally. Utilize your customer handling expertise to provide personalized and satisfactory solutions Required Candidate profile Minimum 1 year of experience in a customer care or voice process role, preferably in an international setting Graduate qualification in any field Excellent communication skills both verbal and written

1) Must be able to handle real estate customer's inbound and outbound calls. 2) Handling customer queries over phone and via Emails at various stages of projects. 2) Building and maintaining profitable relationship with customers and doing followup calls. 3) Must explain to the customers about the proper details of teh property. 4) Invite clients to Site visits as per sales leads according to the requirements. 5) Must have the capabilities of communicating and coordinating with other team members. Required Skills : 1) Fresher or atleast one year experience is required. 2) Must have good communication skills both in English and Hindi 3) Excellent fluency in English is required. 4) He must hav...

Key Responsibilities: 1. Sales /Education background will be recommended. 2. Receiving In-bound calls and counseling for Medical and Engineering Aspirants. 3. Out-bond calls as per the leads receive from support team (Marketing, Admin-support). 4. Should have the capability to judge the requirements of the students and should able to convert in to the admission. Requirement: 1. Good communication skills. (Fluency in English and Hindi both is must) 2. Highly organized and mature with respect to human relationships and can get the job done. 3. Candidate should be comfortable for target-based sales job. 4. Should be comfortable to take calls 8 hours in a day Educational Qualification: Graduate ...

Job Role Responsible for managing a team of 15-18 officers handling inbound calls for Premier Customers (HNI Clients) To Attend the inbound calls of customers and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and compl...

We have requirement for Customer Support Representatives Experience : Freshers Education : 10+2 / 10+3 / 10+2+3 (Undergraduate / Gradudate) are eligible Package : 3 LPA Only Immediate Joiners Documents Required : Pan card, Aadhar Card (Full Date of Birth), Educational Documents, Intersted Candidates Can share their resume to :- [HIDDEN TEXT] Hr Ameet kumar Ph no :- 83749 59909 Hucon Solutions Pvt

Greetings from Hucon Solutions. Spot offers with Immediate Joining !!! Drive for Customer Support ( Voice) @ Hucon Eligibility : * Any Graduate,UG,PG, * Exp : Min 6 Months - 6years experience into International Customer support (Voice & Semi voice) is acceptable, * Salary : Min 2.5LPA - Max 4.5LPA * Rotational shifts, * Work location - Hitech City, * Two way transport * Interested candidates forward your Resume On [HIDDEN TEXT] and you can ping me on whatsapp, * Candidates can contact me on my number 8121158848 Thanks & Regards, HR Ameet kumar #8121158848 Hucon Solutions Pvt Ltd.

Position - CEC Officer - Inbound - Retail Liabilities-Customer Experience Center-Contact Centre Inbound Reporting Relationship - CEC Team Leader - Inbound Job Role To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Informat...

Position - CEC - Service Assurance Officer-Customer Experience Center-Contact Centre Inbound Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for...

Position - CEC Officer - Inbound - Retail Assets-Customer Experience Center-Contact Centre Inbound Job Role To Attend the inbound calls of customers in Retail Assets and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of an...

Answering Inbound Calls and addressing clients queries making Outbound Calls for collections and informing them regarding pending EMI and also doing sales pitch for various products. Following up on cases and get it closed within defined TAT Liaise with Department in resolving the cases. Requirements : Has customer centricity (Keeps the Customer First) in all perspective Has good communication skills (written and verbal).

1.Make outbound calls to customers for payment follow-ups and collections. 2.Explain payment terms and resolve customer queries related to dues. 3.Update the database with relevant information after each call. 4.Follow up on outstanding payments in a timely manner. 5.Achieve daily/weekly/monthly collection targets. 6.Maintain customer confidentiality and professionalism in communication. Location-Sangamwadi (Pune), Bund Garden (Pune) ,Pune Station (Pune) Exp.-1. Prior experience in collections or tele calling preferred (0-3 years). 2. Industry-specific experience (NBFC, Banking, Telecom) Good verbal Communication Skills, Basic computer knowledge (MS Excel)

Postion - CEC Team Leader - Inbound - Premier-Customer Experience Center-Contact Centre Inbound Job Role Responsible for managing a team of 15-18 officers handling inbound calls for Premier Customers (HNI Clients) To Attend the inbound calls of customers and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day t...

Position - CEC Team Leader - Inbound - Premier-Customer Experience Center-Contact Centre Inbound Job Role Responsible for managing a team of 15-18 officers handling inbound calls for Premier Customers (HNI Clients) To Attend the inbound calls of customers and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day ...

Job Role Responsible for managing a team of 70-100 officers & 6-7 Team leaders handling inbound calls in Retail Liabilities Responsible for Recruitment and People retention Manage Team to deliver on Quality, Call productivity, Sales, and Shrinkage as per the defined benchmarks Plan and Manage Service Level including forecasting, rostering, etc Manage and Deliver on business metrics SLA, Sales, AHT, Quality, Staffing, etc Liaise with other teams to understand business impact factors, bring efficiency in the processes and resolve issue-based situations Manage Floor to monitor discipline on floor, resolve officers queries to assist customers, raise issues to respective dept. for resolution, upd...

Position - CEC - Service Assurance Officer-Customer Experience Center-Contact Centre Inbound Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for...

Job Role To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by T...