Inbound Call Handler

The Inbound Call Handler is responsible for answering incoming calls from customers, providing information, resolving queries, and ensuring a positive customer experience. The role requires good communication skills and a customer-friendly attitude. Training will be provided.

Key Responsibilities

• Answer incoming customer calls professionally and politely
• Understand customer needs and provide accurate information
• Resolve customer issues or complaints by following company guidelines
• Transfer calls to the relevant department when required
• Maintain call logs and update customer information in the system
• Follow communication scripts and company policies
• Achieve daily/weekly call handling targets
• Provide excellent customer service to improve customer satisfaction

Skills Required

• Good communication skills (Hindi/English or regional languages)
• Basic computer knowledge (typing, data entry)
• Ability to handle customers calmly and professionally
• Active listening and problem-solving skills
• Positive attitude and willingness to learn

Who Can Apply

• 12th pass
• Fresher candidates
• Candidates with basic communication and customer service skills
• Anyone comfortable working in a call-center or customer support role

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,283.16 - ₹19,711.13 per month

Benefits:

• Leave encashment

Shift availability:

• Day Shift (Required)

Work Location: In person