Inbound Call Executive – Hospital

*Job Title:-Inbound Call Executive – Hospital

Job Overview:-

We are seeking a dedicated and efficient Receptionist to join our healthcare facility. The ideal candidate will play a crucial role in ensuring smooth operations by handling various front desk responsibilities. This includes addressing customer inquiries, scheduling appointments, collecting patient feedback, providing health insurance recommendations, and offering guidance on diagnoses.

Responsibilities:-

• *Customer Service:*

- Addressing and resolving customer queries in a professional and courteous manner.

- Assisting patients with appointment scheduling and maintaining their availability records.

• *Appointment Management:*

- Efficiently coordinating and fixing appointments for doctors based on patient preferences and availability.

• *Feedback Collection:*

- Soliciting feedback from patients to continuously improve the quality of services provided.

• *Health Insurance Recommendation:*

- Offering guidance and recommendations on suitable health insurance options to patients.

• *Diagnosis Guidance:*

- Providing basic information and guidance to patients regarding their diagnoses and treatments.

Job Location: Kandivali.

*Job Timings:*

- For males: 10:30 p.m. to 7:00 a.m.

*Qualifications:*

12th Preffered / Graduates

- Hospital expereince will be added advantage.

- Excellent communication and interpersonal skills.

- Strong organizational abilities.

- Knowledge of basic medical terminology is a plus.

- Previous experience in a similar role is preferred.

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Provident Fund

Work Location: In person