7 Inbound Actions Jobs

As a ServiceNow Senior Developer specializing in Request Management & App Engine squad, you will play a crucial role in the successful execution and maintenance of scoped applications. You must have a strong background in moving applications through versions and implementing complex customizations. Your expertise in script includes, SLAs, notifications, inbound actions, and database views will be essential for the smooth functioning of the applications. The ideal candidate will possess solid ServiceNow scripting credentials and have experience working with UI pages. You should be able to excel both as an individual contributor and as a collaborative team player, showcasing an adaptable work attitude to meet project needs. Proactively identifying and communicating issues and risks will be a key aspect of your role. In addition to technical skills, personal characteristics such as being dynamic, engaging, and self-reliant are highly valued. You should be comfortable with ambiguity, apply a collaborative and analytical approach, and demonstrate self-confidence tempered with humility. A commitment to continuous learning, along with the ability to think intelligently and rigorously among bright individuals, will be crucial for success in this position. If you are a results-oriented professional with 7-10 years of experience, possess the mandatory skills in scoped applications, and meet the immediate joiner notice period requirement, we invite you to apply for this exciting opportunity.,

You have a great opportunity as a ServiceNow App Engine Lead with 7+ years of experience where your relevant experience should be 5+ years. This is a 12-month contract position and we are looking for immediate joiners. The location for this role can be in Noida, Pune, Bangalore, Chennai, Hyderabad, Thiruvananthapuram, Coimbatore, Mysore, Bhubaneshwar, Chandigarh, Gurugram, Jaipur, Mangalore, Nagpur, or Indore. As a ServiceNow App Engine Lead, you should have expertise in scoped applications and moving applications through versions. Your responsibilities will include handling complex customizations such as script includes, SLAs, notifications, inbound actions, and database views. You must possess solid ServiceNow scripting credentials and experience with UI pages would be a bonus. The mandatory/desired skills for this role include being a ServiceNow Senior Developer with expertise in Request Management & App Engine squad. If you meet these requirements and are ready to take on this challenging role, we would love to hear from you.,

Responsible for analyzing and reviewing detailed business and technical requirements, and developing technical solutions using the ServiceNow platformprimarily focused on ITSM modules. Key Responsibilities: Develop, test, configure, and integrate ServiceNow ITSM modules: Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, and CSDM. Capture requirements from stakeholders/SMEs through workshops and demonstrations. Coordinate development of user stories, configurations, and ensure on-time delivery. Create custom app/software solutions via scripting and development. Manage business-as-usual (BAU) tasks. Lead value-based workshops to maximize ServiceNow adoption and impact. Profile: 35 years of ServiceNow ITSM and custom app development. Experience in ITSM, Scoped Application design, Workflow/Flow Designer, Integration Hub, B2B integrations. Strong understanding of REST, WSDL, JSON, and integration with third-party systems/data sources. Hands-on in managing application code, UI, and integration components. Skilled with Tables, CMDB, Import and Update Sets management. Creating workflows, approvals, service catalog, portal pages, widgets, UI Macros. Proficient in configuring UI Actions, UI Policy, ACL, Client Scripts, Business Rules, Inbound Actions, Macros, CSS-based UX/UI and Angular, JavaScript, AJAX, HTML, CSS, JSON. Configures Performance Analytics, Reporting, and Dashboards. Desired Credentials: ServiceNow CIS-ITSM, CSA, CAD, or similar certifications (any two). NOW Platform Development (must). ITIL v4 (optional). Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune,Remote

You should have formal training or certification on the ServiceNow platform concepts and possess proficient applied experience. Demonstrated expertise in at least two ServiceNow Modules such as ITSM, ITOM, SecOps, GRC, etc., is required. It is essential to have knowledge of the automation/orchestration functionalities of ServiceNow. Strong analysis, problem-solving, and decision-making skills are necessary to debug issues and find proactive monitoring solutions for ensuring platform stability. Additionally, you should have the ability to mentor junior developers, fostering a collaborative and innovative team environment. Strong communication skills are also crucial to clarify requirements with stakeholders and work collaboratively with the team. The ideal candidate should have 5-9 years of experience and hold a qualification of BE in Computer Science, MCA, or MSc in Computer Science. In terms of technical skills, you must have experience in ServiceNow development and implementation on ITSM, ITOM, SecOps, or GRC modules. Proficiency in working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists is required. Experience in the creation and customization of complex workflows and custom workflow activities is necessary. Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX, JSON, and CSS is essential. Additionally, experience in Webservices, SOAP, email, and other integrations is expected. Knowledge of Performance Analytics, email notifications, inbound actions, reports, gauges, and home pages is crucial. Familiarity with AngularJS, Bootstrap, and service mapping would be an added advantage. Expertise in API integrations with other systems, flow designer, instance upgrade, and execution of test plans is required. You should also be able to create test cases, test data, and contribute to the software development life cycle methodology. Resolving technical issues of projects, exploring alternate designs, fostering teamwork, collaborating with stakeholders, and ensuring client satisfaction are key responsibilities. The certifications needed for this role include CSA and CIS (ITSM)/CAD, as well as ITIL V4 certification. About Mphasis: Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back leverages the power of cloud and cognitive technologies to provide hyper-personalized digital experiences to clients and their end customers. The Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis's core reference architectures, tools, speed, innovation, domain expertise, and specialization play a pivotal role in building strong relationships with marquee clients.,

You will be responsible for designing, developing, and implementing solutions on the ServiceNow platform that improve business efficiency and user experience. Working with client stakeholders to document baseline, working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow applications. Developing detailed implementation plans for deploying the ITSM, CSM Pro Module Implementation including establishing key milestones, and finalizing budget/scope and high-level architecture. Supporting the iterative configuration of the ServiceNow application, engaging stakeholders to conduct reviews through joint design sessions. Assisting with executing system validation, preparing the organization for the transition, and ensuring readiness for deploying the Application build into production. Forging strong relationships with both the clients and project teams that will contribute to your growth and development. Basic Qualifications: - 5+ years of experience in ServiceNow implementations and optimizations. - 4+ years of experience in the delivery and implementation of ServiceNow ITSM core module. - 3+ years of experience in ITSM and CSM Pro. - Experience in Now Assist and Virtual Agent configurations. - Experience developing implementation plans in ServiceNow. - Knowledge of HR functions, processes, and best practices will be preferred. Preferred Qualifications: - Experience in Project Management. - Experience with a full ITSM and CSM suite implementation. Job Requirements: - Minimum 5+ years of ServiceNow development experience. - CSA/CAD certifications (Compulsory). - CIS-ITSM certification (Compulsory). - CIS-CSM certification (Compulsory). - Strong knowledge of JavaScript and Custom Applications. - Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions. - Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide. - Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs. - Experience in agile development environments. - Strong understanding of ITIL practices and their application in ITSM and CSM solutions. Proven ability to deliver end-to-end solutions for ITSM and CSM requirements. - Excellent communication and presentation skills.,

Experience developing implementation plans in ServiceNow Knowledge of HR functions, processes, and best practices. Configure and deploy ITSM workflows for Incident, Problem, Change, Knowledge, and Request Management. 3+ years of ServiceNow development experience with excellent working knowledge on PORTAL Development (Employee Service Center, ESC Pro and Service Portal) CSA/ CAD certifications (Compulsory). CIS-HRSD/ CIS-ITSM certification (Compulsory). Strong knowledge of JavaScript. Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions. Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide. Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs. Experience in agile development environments. Strong understanding of ITIL practices and their application in ITSM and HRSD solutions. Excellent communication and presentation skills

Skilled in scoped apps, versioning, complex customizations, SLAs, script includes, notifications, and database views. Strong scripting; UI page experience is a plus. Pan India Location Mail:kowsalya.k@srsinfoway.com