0.0 years

0 Lacs

noida, uttar pradesh, india

On-site

Role Overview: We are looking for a motivated and detail-oriented Research Intern to join our team. This opportunity is ideal for individuals passionate about research, political analysis, and problem-solving. The intern will collaborate with senior researchers and assist in developing actionable inputs for ongoing projects, reports, and strategy briefs. Key Responsibilities: Conducting secondary research and literature reviews Carrying out in-depth interviews over the telephone Assessing and analyzing political dynamics Applying analytical and problem-solving skills to research projects Collaborating effectively while also working independently Supporting ongoing projects with research-driven insights Qualifications: Bachelors degree in Political Science, Public Policy, Economics or a related field preferred. Strong proficiency in both Hindi and English , with excellent verbal and written communication skills. Demonstrated experience in conducting qualitative and quantitative research. Basic knowledge of data analysis techniques and tools, including MS Excel for data management and analysis. Strong attention to detail to ensure the accuracy and reliability of collected data. Ability to work collaboratively within a team environment. Strong analytical and critical thinking skills to assess and interpret data. Only those candidates are encouraged to apply who: Are available for in-office work in Noida (2 days/week, full working days) Can start from 1st September 2025 Are available for a minimum of 3 months Have relevant skills and interests This is a paid opportunity and only shortlisted candidates will be contacted. Show more Show less

Posted 1 day ago

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CX Research Lead || Bangalore Angel One

6.0 - 8.0 years

25 - 35 Lacs

Bengaluru

Hybrid

Angel One Limited is a Fintech company providing broking services, margin trading facility, research services, depository services, investment education and distributes third party financial products to its clients, on a mission to become the No. 1 fintech organization in India. With over 2 crore+ registered clients, we are onboarding an average of over 800k new clients every month in the current financial year. We are working to build personalized financial journeys for our clients via a single app, powered by new-age tech, AI, Machine Learning and Data Science. We have a flat structure, with ample opportunity to showcase your talent and a growth path for you to the very top. We are aggressively hiring for various non-tech and tech roles across India. Join our team and experience the best of both worlds at Angel One! Check out our careers section! Why You'll Love Working at Angel One! Ranked Top 20 Companies to Work in India: We're proud to be recognized as one of the best workplaces, certified for 9 consecutive years. Innovative Culture: Ideate, innovate, and create cutting-edge fintech solutions with AI and Machine Learning. Be part of something huge: Be at the Forefront of Fintech Innovation Bold Approach: We're not just growing a customer base; we're unlocking potential, aiming to touch a billion lives. It's about more: more drive, more initiative, and a bolder way of working. Role Summary: Own Angel Ones understanding of customer motivation, hesitation, and emotional friction. This role reports to the head of CSMI and will run qualitative & quantitative discovery across onboarding, trading, retention, and lapsage journeys, turning customer voice into strategic clarity Key Responsibilities: Manage internal research panel across segments Churned, Active, F&O, Cash, MTF, IPOs etc Lead qualitative research to deeply understand customer motivations, fears, triggers, and hesitations across onboarding, product use, trading behavior, and churn. Design and conduct in-depth interviews (IDIs), FGDs, in-app conversations, and user playbacks especially around high-friction journeys like F&O onboarding, IPO participation, and app reactivation. Synthesize user narratives into personas, behavioral archetypes, and friction-to-fix storyboards for product, design, Revenue and Growth teams. Maintain and update a high-quality verbatim repository (tagged quotes, emotion themes, playback-ready insights) that can be reused in sprints and CX rituals. Manage research logistics: panel coordination, session scheduling, WhatsApp/audio interviews, transcription and tagging until a dedicated research specialist is onboarded. Who are You: 6-8 years of experience in UX research, qualitative customer insight, or behavioral design Having background in fintech, consumer tech, product design, or an insight agency and know how to turn feedback into design or messaging recommendations. Moderated customer sessions, synthesizing insights into slides, and getting hands-on with tagging or scheduling during early quarters. Having experience of running studies across Tier 2/3 cities, multilingual audiences in Fintech Impact: Youll bring customer behavior to life through data and real voices of customers. Your insights will directly shape how we onboard, engage, and retain users, and your playback sessions will turn empathy into execution across teams.

Posted 2 months ago

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