379 Ims Jobs - Page 11

To ensure safe smooth field operation while start up- shutdown of AFBC and CFBC boiler, turbine and its auxiliaries by Co-ordination with shop floor working agencies. Identify the field abnormalities and report to CCR and Shift Incharge. Ensuring field Process optimization while carrying all TPP field activities, following all safety standards of ABG group. Job Context Major Challenges Job Context : Manikgarh Cement Works is having 2 Production Lines with 6.0 MTPA production capacity. Unit 1, established in 1987, is having 2 MTPA capacity and Unit 2, established in 2014, is having 4 MTPA capacity. There are two Thermal Power Plants with a capacity of 60 MW 15 MW. We got a Solar Power Plant with a capacity of 10.4 MW. We have also successfully commissioned a unit of WHRS of 15MW. Major Challenges: Maintaining maximum economic and quality field work with simultaneously running of both units by carring out regular field activities along with handling field casual manpower. Ensure the safe field start up, operation shutdown to minimise the delay smooth functioning of both AFBC and CCFBC boilers along with all auxiliaries systems in context of high pressure temperature processes for fly ash, bed ash and all steam handling equipments. To maintain house keeping of allotted field area in shift by handling manpower. Also to assist extended operational support to working agencies in doing any job with careful field operations, avoiding wastages of steam, water, fuel, and auxiliary power and optimise the cost of generation. Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Field operation: Execute all field operational activities for smooth operation of both unit s equipments, in turn to give uninterrupted quality field work. -Continuous monitoring of all operational field processes and track the deviation followed with immediate corrective actions. -Maintain Log Books and Records. -Ensures smooth and safe plant field operations through continuous interactions with CCR- shift incharge as and when required. -Daily physical inspection of all field equipments and get the abnormality compensated by communicating job defect to working agency through CCR. -Initiate immediate actions in any leakage or emergency by taking decision in consultation with CCR Shift Incharge and Desk engineers. KRA2 Shift management Monitoring of all field operational activities records housekeeping -Monitor all field physical parameters and maintain readings in log book. -Maintaing Field Record Logbook for boiler and Turbine related activities carried in particular shift. -Ensure maintaining every equipment s daily status of CLIT Check list healthy. -Ensure all Standby Equipment availability. -Ensure House keeping of both Boiler house and Turbine building. -Maintain Casual Manpoer Attendece and their shift schedule. KRA3 System Management (Effective implementation of all IMS and other systems requirements through involvement for continuous improvement in plant working condition quality standards) -To implement improvement project to reduce repetitive problems/breakdown or losses. -Timely submission of Kaizen, OPL, Good to fine, suggestion on system -Developing and sustaining Model area in respective sections -100% active participation in respective KFA GRT meetings and giving inputs related to bring new technology, innovation and improvements towards productivity. Conduct awareness programmes down the level team -To know about IMS and other systems requirement and documents for Non-Conformity in section during internal and external audits or assessments. -Implementation of critical spares consumable SOP without any defilement - Identify arrange rectification of leakage points/unsafe points along with monitor take corrective action for emission levels. KRA4 SHE (Safety, Health Environment) along with Sustainability initiatives - Ensuring 100% compliance of all safety standards and all applicable recommendations related to their concerned area. - Educating team about I know my job , I know the hazards associated with my job and I applied control measures I escalate to my senior among manpower deployed in sections/department manpower including peer, WB CL manpower - Timely conducting scheduled SO round and reporting of accidents, incidents and near misses on occurrences in the area of concern in system. - To conduct daily Tool Box Talk as schedule and before start the job any critical job along with SWP - Active participation in safety training, safety sub committees, standard champions meeting and any safety event - Ensure good housekeeping, limited use of power, no leakage of water, oil, air etc and reporting concerned if any abnormalities for corrective action - Adhering of all safety precautions on the site and off the site - Replicating good practice for saving environment for long run sustainability and creating awareness among manpower to save guard natural resources. Ensure no any unsafe work going in Boiler Turbine firld during the shift. Report regular Near miss so that no major accident take place. Also Coordinate such activities from Casual Manpower and pass to CCR Shift Incharge. Qualifications: Graduate

Roles and Responsibilities Ensure Compliance to In process testing as per manufacturing Quality Plan Process Audit as per Defined Frequency and manufacturing Quality Plan NC management and Identification and Traceability of Non-conforming Materials Data Analysis for Pre Lamination Defects and preparation of Root cause analysis and Action plan for Reduction of Pre lamination Defects Responsible for monitoring defined inline process quality, process parameters of Module Line tools in production line Ensure quality audits; record and analyze feedback and initiate follow-up audits where necessary and review of the Corrective action implemented. Devise test methods and inspection processes to ensure adherence to specifications based on international standards and best practices in the industry. Monthly reporting and analysis of rejection levels with root cause and identify action areas to ensure early detection and reduction in rejections to enable productivity. Work closely with the Product and RD team to bring about efficiency improvements by identifying production bottlenecks and ensuring the elimination of the same Involved in trials towards improvement of Module performance. Focus towards performance improvement of product without compromise quality. Develop internal and external feedback mechanisms to continuously improve service quality-; work closely with Inter Departments to assess product and process consistency Root cause /FMEA / SPC / 7 QC tools analysis of process/Production/Quality Issues associated with Module Production line Overall Responsible for s Shop Floor Discipline Profile Eligible Criteria Diploma/B.Tech /B.E. with more than 3-7 yrs of exp. The added advantage to candidates possessing experience in manufacturing plants. knowledge of Quality tools and concepts , QMS, IMS Basic knowledge of MS Office Hands-on experience in SAP will be an added advantage Roles and Responsibilities Ensure Compliance to In process testing as per manufacturing Quality Plan Process Audit as per Defined Frequency and manufacturing Quality Plan NC management and Identification and Traceability of Non-conforming Materials Data Analysis for Pre Lamination Defects and preparation of Root cause analysis and Action plan for Reduction of Pre lamination Defects Responsible for monitoring defined inline process quality, process parameters of Module Line tools in production line Ensure quality audits; record and analyze feedback and initiate follow-up audits where necessary and review of the Corrective action implemented. Devise test methods and inspection processes to ensure adherence to specifications based on international standards and best practices in the industry. Monthly reporting and analysis of rejection levels with root cause and identify action areas to ensure early detection and reduction in rejections to enable productivity. Work closely with the Product and RD team to bring about efficiency improvements by identifying production bottlenecks and ensuring the elimination of the same Involved in trials towards improvement of Module performance. Focus towards performance improvement of product without compromise quality. Develop internal and external feedback mechanisms to continuously improve service quality-; work closely with Inter Departments to assess product and process consistency Root cause /FMEA / SPC / 7 QC tools analysis of process/Production/Quality Issues associated with Module Production line Overall Responsible for s Shop Floor Discipline Profile Eligible Criteria Diploma/B.Tech /B.E. with more than 3-7 yrs of exp. The added advantage to candidates possessing experience in manufacturing plants. knowledge of Quality tools and concepts , QMS, IMS Basic knowledge of MS Office Hands-on experience in SAP will be an added advantage

Managing vendors Group of assigned engineers at site level for quality work execution as per the project schedule. Verifying all the Drgs to release for execution. Familiarity to IEC / IS codes of equipments and safety protocols. Ensure Electrical work as per approved drawings. Ensure Electrical work as per approved schedule. HOTO (Actively member of HOTO team and handing over commissioned project in the given timeline. Contract closure Supervising Ensuring Strong knowledge of Solar PV system like Modules, cable Stringing, PV module Inter connection, Junction box erection testing Commissioning, Inverter Erection, Testing, Commissioning Fault detection and reporting of the same to appropriate authority for the rectification. Supervising of SCADA work and Communication Protocol scheme, ensuring strong Knowledge of Plant Earthing schemes. Adherence to Organizational Safety Policy IMS implementation, records, Audit preparation. Inspection, testing reporting of non-conformities in consultation with designated authorities as well as approved FQPs. Field documentation by compiling all relevant data for equipments, cables etc. before commissioning and ensuring the correctness for charging the equipments.

We arelooking for a Junior Engineer to join our Installation and Commissioning team,specializing in Gas-Insulated Switchgear (GIS). The ideal candidate should havea strong understanding of GIS erection, IS standards, and transformer-relatedactivities. This role requires hands-on experience in GIS installation,alignment, testing, and maintenance. KeyResponsibilities: Study and understand Single Line Diagrams (SLD), layout detailed assembly drawings of GIS. Inspect GIS materials as per the packing list. Perform centerline marking and level analysis for circuit breaker placement. Execute GIS compartment erection as per approved drawings. Check GIS compartment alignment according to layout. Conduct cleaning, inspection, silica gel replacement vacuuming of erected gas compartments. Fix SF6 Gas Density (GD) monitors and conduct gas filling as per Gas System Layout Diagram (GSLD). Assist in testing of gas compartments, including CRM, SF6 analysis, leakage testing, GD monitor testing HV testing. Conduct system checks before high voltage testing and substation charging. Perform service and maintenance work at GIS substations. Analyze issues during execution and take corrective measures as per Standard Operating Procedures (SOPs). Manage project cost, scope, and schedule, and communicate daily status through reports. Coordinate with the factory team and clients to meet site requirements. Understand client requirements and make informed site decisions accordingly. Requirements B.E./B. Tech in Electrical Engineering. Minimum of 5 to 10 years of experience in GIS installation and commissioning. Additional knowledge of transformer erection is preferred. Required Skills: Comprehensive knowledge of GIS erection and IS standards. Understanding of transformer IEC/IS standards. Expertise in transformer unloading, erection, oil filtration, and testing activities. Familiarity with IMS Integrated System (ISO 14001:2015, ISO 45001:2018, ISO 9001:2015). Strong problem-solving skills to analyze execution issues and take corrective measures. Good verbal and written communication skills. Ability to work effectively in a team and coordinate with multiple stakeholders. Benefits Five-day work week for a healthy work-life balance. Site Engineers receive an attractive daily allowance and accommodation allowance. Additional benefit as Hardship Incentive other than CTC. Comprehensive insurance coverage for all employees. Opportunities for professional growth and training. If you have the required expertise and a passion forGIS installation and commissioning, we encourage you to apply and be a part ofour dynamic team! ","

In the role of state asset lead for eBoP, a strong collaborative relationship with the technical and process teams, various government departments and nodal agencies to ensure the successful operation and operability of eBoP assets across the state. Need to be striving and driving the team to get the results as defined for the organization s needs. Being the lead of eBoP asset management, we need to control and guide the team in execution of defined Preventive Maintenance, Predictive Maintenance, Breakdown Maintenance activities and to complete the activities in minimum time with no deviation on the safety of human and assets. Position holder is responsible for overall compliances of regulatory and statutory needs across the states. Should be interacting and sourcing from different nodal agencies like GEDA/GETCO/PGVCL/PGCIL/GRID INDIA/WRLDC and any other agency that may be required to complete and comply with the needs. The position holder is responsible for the health assurance of the AUM for the state. To govern e-BoP asset management activities across the state within the framework of technical, quality, safety, health environment. eBoP asset risk management by implementing prevention by prediction approach. Cross collaboration among respective functions within ReNew external stake holders like Central team, Discoms, OEMs to achieve intended outcomes of e-BoP Asset Management. MIS delivery for eBoP asset management. Key Duties and Responsibilities The selected person for this position will be responsible for: Daily monitoring and reporting of asset performance Ensure Monthly Compliance with IMS, Legal, Statutory Regulatory requirements. Zero non- compliance of statutory regulatory requirement. Reinforces and leads the execution of standards, standard work and OPEX processes. Establishes a strong collaborative relationship with the stakeholders. Ownership for the output of assigned assets - safety, productivity, quality and cost. Analysis of technical faults, power curtailments, condition monitoring analysis. Technical support on troubleshooting. HOTO of the Project site ROW Management for site smooth execution. Proactive foreseeing on the impacts with various changes in laws and regulations happening timely. Planning of resource (Human/Spares/Services) requirements. Comprehensive approach to deal the operational risks. Implementation of Peak Season Preparation Plan (PSPP). eBoP Asset due diligence for new project acquisition support for management decisions. FMECA (Failure Mode Effect Criticality analysis) of all e-BoP assets processes services and ongoing derivation of improvement opportunities and actions thereon. Must Haves Bachelor s degree in electrical engineering or Diploma in Electrical Engineering. Experience (12-15 yrs. +) in Electrical system evaluation of a Pooling Substation and transmission networks. High level of English language written and verbal communication. Knowledge in the local language is a desired skill. An electrical supervisor certificate is a must.

Responsibilities: Production planning and execution on time Daily co-ordination with sales team for new order and its planning Daily in process audits and taking suitable corrective actions WIP maintaining as per requirement Drive Continuous process improvement projects Enquiry Response as per marketing requirements. Daily update of saleable output OEE improvement and Kaizen implementation in the Plant. Good Coordination with inter-departments Providing necessary training to operators and helpers. Basic Knowledge on TPM Implementation of safety protocols Maintaining Shopfloor 5S. Compliances of Internal and external audits Participation of QCFI/SGA/CFT/Kaizen Competition etc. Knowledge on ISO/IMS standards Profile/Competencies: Education, background, level of experience Essential/Mandatory: Diploma in Chemical (/Ceramic) with minimum experience of 5-7 years Preference will be given to the candidates having good communication skills Worked as production shift in charge for minimum 4 years Knowledge of Tunnel Oven, Digester, Boiler Hydraulic press. Deep Knowledge on SA

Technical Implementation Lead IT Job Overview Millennium IMS, an young IT infrastructure applications organization is looking to hire a result oriented, young Techno functional leader to deploy and integrate SaaS solution within client environments, ensuring seamless functionality by configuring t Industry: IT Location: Remote Experience: 12 Role: Technical Implementation Lead Expected Date of Joining: Mar 24, 2025 Key Responsibilities Skills You will be responsible for Client Consultation Conduct thorough needs analysis with clients to understand their business requirements and identify how the SaaS solution can best address them. Solution Design Design and configure the SaaS platform based on client needs, including data mapping, workflow customization, and system integrations. Implementation Planning: Create detailed project plans for implementation, outlining timelines, milestones, and deliverables. System Deployment: Install and deploy the SaaS solution within the clients environment, managing data migration and configuration processes. User Training: Provide comprehensive training to end users on the SaaS platforms functionalities and features. Technical Support: Troubleshoot technical issues arising during implementation and provide ongoing support to clients. Data Analysis: Analyze client data to identify potential areas for improvement and optimize the SaaS solution usage. Project Management: Monitor project progress, manage risks, and ensure timely delivery of implementation projects. Communication and Collaboration: Maintain clear communication with clients, internal teams (sales, customer success), and stakeholders throughout the implementation process. Required Skills and Qualifications: Technical Expertise: Strong understanding of SaaS architecture, cloud technologies (Azure), APIs, and database management systems. 12+ years Experience Engineering Background no exceptions Software Configuration: Proficiency in configuring and customizing SaaS applications to meet specific client requirements. Problem-Solving: Excellent analytical and troubleshooting skills to identify and resolve technical issues effectively. Communication Skills: Ability to clearly communicate complex technical concepts to both technical and non-technical audiences. Project Management: Proven experience in managing project timelines, deliverables, and client expectations. Customer Focus: Strong customer service orientation with a focus on building positive relationships with clients. Location: India Project geography: Global Working zone: will depend on country of implementation Expected date of joining: Immediate to ASAP

About The Role : Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure 1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2New projectsTimely delivery Avoid unauthorised changes No formal escalations

About The Role : Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure 1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Project Manager For governance and client relationship management On-site project team To resolve the complex problem/ issues at the site Lead/ Sr. Administrator Guide the administrators with the complex problems External Client Resolving the tickets/ queries and servicing them Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent Technical knowledge - knowledge of the various devices/ network etc which the administrator have to service - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Problem solving Execution excellence Passion for results Collaborative working Deliver No. Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

About The Role : Adobe Experience Manager /CQ application installation and configuration in WINDOW/LINUX platform and dispatcher configuration, deploying modules, configuration updates, including monitoring of website servers front end and back end performance and functionality Experience in the troubleshooting AEM related issues Maintains/updates components, templates, dialogs and workflows Excellent knowledge of automating deployment and management of AEM services. Knowledge on the Adobe Experience Manager /CQ administration activities such as User permissions/creations with LDAP synchronization, sling setting status, creation of audit reports, code and configuration management, maven, Jenkins, monitoring instance status, bundle status, jcr repository, sling, felix/osgi, slightly, components, templates, servlets, workflows, eclipse Experience integrating to external vendor products (translation services) and Adobe products like Site Catalyst, Test & Target, Communities, and Forms etc. with Experience Manager. Kubernetes, docker, sonarcub, and containers DEV/OPS Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Project Manager For governance and client relationship management On-site project team To resolve the complex problem/ issues at the site Lead/ Sr. Administrator Guide the administrators with the complex problems External Client Resolving the tickets/ queries and servicing them Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent Technical knowledge - knowledge of the various devices/ network etc which the administrator have to service - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Problem solving Execution excellence Passion for results Collaborative working Deliver No. Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails 2.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Project Manager For governance and client relationship management On-site project team To resolve the complex problem/ issues at the site Lead/ Sr. Administrator Guide the administrators with the complex problems External Client Resolving the tickets/ queries and servicing them Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent Technical knowledge - knowledge of the various devices/ network etc which the administrator have to service - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Problem solving Execution excellence Passion for results Collaborative working Deliver No. Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails 2.

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails

About The Role : Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails