Implementation Representative II

Job Description

Job Summary: The Electronic Data Interchange (EDI) Specialist will be part of the ReadyBenefits, powered by UKG, team. This role is responsible for technical and configuration support for our customers EDI integrations. They will oversee all technical tasks for multiple customers. Duties and Responsibilities: Complete the following technical recurring tasks for multiple customers: Monitor connectivity and production errors Ensure file delivery and integration up time Customer ad-hoc requests as needed Troubleshoot connections and file delivery issues Research and resolve system errors and draft a root-cause analysis Interpret benefit plan documents and understand the system configuration/setup implications of the plan design requirements Manage open enrollment activities including file deliveries and census files Follow department protocols and Standard Operating Procedures (SOPs) Track time spend on tasks/activities Identify process improvement opportunities based on current workflows in the department Required Qualifications: Working knowledge of EDI support and employee life-cycle U.S. Benefits Administration, related regulations, ERISA guidelines, and HIPAA Compliance 1-3 years technical experience with EDI support on Benefit Administration Software and/or other HCM Benefits Administration technology solutions. Proven ability to handle multiple projects while consistently meeting deadlines Proficient in English, both verbal and written Proficient using Microsoft Office suite (Excel, Word, PowerPoint, etc.) Ability to work 6:30pm 3:30am IST to align to customers working hours Preferred Qualifications: PlanSource/Benefits Prime experience Bachelor's degree and equivalent work experience.