Measurement & Report Specialist Accenture in India

7.0 - 11.0 years

0 Lacs

hyderabad, telangana

On-site

As a Measurement & Report Specialist at Accenture, you will play a crucial role in ensuring trust and safety through Reporting Analytics. Your responsibilities will include: - Prepare reports for internal and client support on various metrics such as Daily/Monthly SLA, Scorecards, MBR/QBRs, Agent performance, and utilization. - Assist operations in enhancing efficiency and effectiveness by providing data-driven insights to help them improve processes and procedures. - Compile results in a concise and actionable format, sharing findings with end users of reports. - Collaborate with the operations team to identify and document root causes, necessary for generating intelligent reports and formulating steps for Process Improvement and excellence. - Work with peers and stakeholders to access, pull, clean, analyze, and represent data from a variety of sources. - Engage in Adhoc Management activities or Automation activities as required. Qualifications: - Graduation in any field. - 7 to 11 years of relevant experience. - Intermediate proficiency in English (Domestic). - Good communication skills. - Excellent reporting and analytical skills. - Basic knowledge of automation & digitization in a professional services environment. - Experience with Advanced Excel & MS-Office Packages. - Proactive in identifying opportunities to enhance performance in all areas of operations, reduce costs, improve service levels, and optimize customer satisfaction. - Strong problem-solving skills with implementation knowledge, including solution selection, process and data flow assessments, systems implementation and configuration, digital transformation, and downstream systems impact analysis. - Ability to coordinate and execute projects independently, effectively manage time, prioritize tasks, and autonomously perform within tight deadlines. About Accenture: Accenture is a global professional services company with expertise in digital, cloud, and security solutions. With a workforce of 699,000 people serving clients in over 120 countries, we aim to create value and shared success for clients, people, shareholders, partners, and communities through the power of technology and human ingenuity. Visit us at www.accenture.com.,

Posted 20 hours ago

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