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Measurement & Report Specialist Accenture in India

7.0 - 11.0 years

0 Lacs

hyderabad, telangana

On-site

As a Measurement & Report Specialist at Accenture, you will play a crucial role in ensuring trust and safety through Reporting Analytics. Your responsibilities will include: - Prepare reports for internal and client support on various metrics such as Daily/Monthly SLA, Scorecards, MBR/QBRs, Agent performance, and utilization. - Assist operations in enhancing efficiency and effectiveness by providing data-driven insights to help them improve processes and procedures. - Compile results in a concise and actionable format, sharing findings with end users of reports. - Collaborate with the operations team to identify and document root causes, necessary for generating intelligent reports and formu...

Posted 1 month ago

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