Job
Description
We are looking for a technically proficient Implementation Engineer to lead the deployment, integration, and ongoing optimization of critical IT systems including the company website, databases, IVRS, and CRM tools. This role is responsible for end-to-end system implementation, vendor coordination, and ensuring seamless technical operations across platforms. The ideal candidate will combine technical expertise with strong project coordination and stakeholder management skills. Key Responsibilities: System Implementation & Integration Lead the technical implementation and integration of web platforms, CRM systems, IVRS, and databases across the organization. Collaborate with cross-functional teams to gather requirements, configure systems, and deploy new features. Ensure all systems are integrated efficiently with internal tools and workflows to enable automation and data flow. Vendor Coordination & Support Serve as the primary liaison between internal teams and third-party vendors for IT implementations. Manage vendor deliverables, ensuring SLAs, quality, and project timelines are consistently met. Coordinate troubleshooting and resolution of technical issues across external systems and services. Website Deployment & Optimization Oversee implementation and performance of the company’s website, including updates, feature rollouts, and integrations with backend systems. Coordinate with development teams and CMS administrators to ensure a secure, responsive, and user-friendly digital experience. Database Configuration & Maintenance Implement and maintain secure, high-performance databases to support business operations. Ensure regular backups, performance tuning, and data integrity across environments. Work with internal teams to deploy data-driven features and reporting capabilities. IVRS System Deployment & Support Manage implementation, upgrades, and configuration of the Interactive Voice Response System (IVRS). Collaborate with vendors and telecom teams to enhance call routing, reporting, and customer service automation. CRM Setup & Optimization Lead configuration, customization, and integration of CRM systems to support marketing, sales, and support teams. Ensure accurate data migration, workflow automation, and continuous performance optimization. Train users and provide ongoing technical support for CRM tools. Required Skills & Qualifications: Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Experience: 3–5 years of experience in software/system implementation, IT integration, or a similar technical role. Demonstrated experience with full lifecycle implementation of web, CRM, or database systems. Technical Skills: Proficiency in web technologies (e.g., HTML, CSS, JavaScript, CMS platforms). Strong experience in database systems (SQL, MySQL, PostgreSQL). Familiarity with IVRS and CRM platforms (e.g., Salesforce, Zoho, Freshdesk). Understanding of IT security, data backup, and disaster recovery practices. Additional Skills: Strong analytical and problem-solving abilities for system troubleshooting and optimization. Excellent communication skills for coordinating with stakeholders and external vendors. High attention to detail and documentation practices, especially with customer-facing systems. Job Type: Full-time Pay: ₹8,437.82 - ₹47,495.46 per month Benefits: Cell phone reimbursement Health insurance Supplemental Pay: Performance bonus Experience: CRM software: 5 years (Required) Location: Chennai, Tamil Nadu (Required) Work Location: In person
