Role & responsibilities Handle inbound and outbound calls for our UK dental clinics Schedule, confirm, and update patient appointments Maintain accurate records of all patient interactions Coordinate with UK-based clinic staff for smooth operations Respond to patient queries politely and professionally Follow up with patients via phone, email, or WhatsApp as needed Ensure a high level of patient service at all times Preferred candidate profile ** `Fluent in English ** capable of handling high volumes of calls with calm professionalism