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Quality Analyst - Customer Support Domain Semperfi Solutions and Services

2.0 - 6.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Quality Analyst in the Voice Process BPO team in Mangalore, your primary responsibility will be to monitor, evaluate, and enhance the quality of inbound and outbound voice calls handled by agents. By analyzing quality trends and providing feedback, you will play a crucial role in ensuring customer satisfaction, process adherence, and compliance with company policies. Key Responsibilities: - Monitor and evaluate inbound and outbound voice calls to assess agent performance and adherence to quality standards. - Provide constructive feedback and coaching to agents for improving call quality and customer interactions. - Identify process gaps or training needs by analyzing qual...

Posted 1 week ago

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