7 Imac Support Jobs

Role Overview: As a Smart Hands / IT Support Engineer L2 based in Bangalore, you will play a crucial role in providing professional and prompt support to end users, executives, and VIP users. Your primary responsibility will involve incident and service request management, ensuring timely updates and resolution to deliver high-quality end user experience. You will also be involved in onboarding support, end point readiness, IMAC support, end point support, vendor partner liaisoning, data center support, new transitions & infrastructure projects, preventive maintenance, IT asset management, and metrics & SLA management. Key Responsibilities: - Manage incidents and service requests through CRM...

As an individual responsible for providing IT support services, your primary duties will include Incident & SR Management using the CRM tool Service Now. You will be expected to ensure a seamless End User Experience by interacting with users professionally to swiftly resolve their issues and fulfill their requirements. Additionally, you will be in charge of End Point Readiness tasks such as Imaging, Media Sanitization, Reimaging, Quality Control, and Labelling. Your role will also involve providing IMAC Support for various devices including Laptops, CBs, MacBooks, Desktops, and related peripherals, as well as Print and Scan devices. Furthermore, you will handle End Point Support both remotel...

As an L2 IT Support Engineer at Genpact, you will be responsible for efficiently managing incidents and service requests through the CRM tool (ServiceNow) to ensure timely resolution and compliance with SLAs. You will provide professional support to end users, addressing IT issues promptly to enhance overall satisfaction. Additionally, you will deliver high-quality IT support to senior executives, creating a positive impression of IT services. Your role will involve ensuring a seamless onboarding experience for new hires by issuing IT assets and ensuring workstation readiness on Day 1. You will be responsible for preparing IT assets through imaging, media sanitization, quality checks, and la...

As an L1.5 IT Support Engineer at Genpact, you will play a crucial role in ensuring smooth IT operations and providing top-notch support to end users. With at least 1 year of experience, you will be responsible for handling incidents and service requests efficiently through the CRM tool ServiceNow, guaranteeing timely resolution and adherence to SLAs. Your end user experience management skills will be put to the test as you offer professional support to end users, promptly addressing IT issues and requests to enhance overall satisfaction. Additionally, you will deliver high-quality IT support to senior executives, leaving a positive impression of IT services through your professionalism and ...

As an L1.5 IT Support Engineer at Genpact, you will be responsible for efficiently managing incidents and service requests through the CRM tool (ServiceNow) to ensure timely resolution and SLA compliance. You will provide professional support to end users, including senior executives, to enhance overall satisfaction with IT services. Additionally, you will deliver high-quality IT support to senior executives, promoting a positive impression of IT services. Your role will involve ensuring a seamless onboarding experience for new hires by issuing IT assets and preparing workstations on Day 1. You will be responsible for endpoint readiness, including imaging, media sanitization, quality checks,...

As an individual responsible for Incident & SR Management through CRM tool, your primary focus will be on efficiently resolving issues and requests using Service Now. You will also play a key role in managing End User Experience by interacting with users professionally, addressing their needs promptly, and ensuring their satisfaction. In addition, you will be involved in End Point Readiness activities such as Imaging, Media Sanitization, Reimaging, Quality Control, and Labelling. Your support will extend to IMAC tasks covering a range of devices and peripherals including Laptops, CBs, MacBooks, Desktops, Printers, and Scanners. Your role will also encompass providing End Point Support both r...

As an integral member of the IT support team, your primary role will be to ensure seamless Incident & Service Request Management using the CRM tool, specifically ServiceNow. You will be responsible for providing exceptional End User Experience by promptly addressing their issues and requirements in a professional manner. Additionally, you will extend Executive Support by resolving their IT-related concerns swiftly and leaving a positive lasting impression about our IT services. Your duties will also include providing Onboarding Support to new users, ensuring a WOW experience by facilitating Day 1 asset issuance and readiness. Moreover, you will be involved in End Point Readiness activities s...