6 Imac Support Jobs

As an individual responsible for providing IT support services, your primary duties will include Incident & SR Management using the CRM tool Service Now. You will be expected to ensure a seamless End User Experience by interacting with users professionally to swiftly resolve their issues and fulfill their requirements. Additionally, you will be in charge of End Point Readiness tasks such as Imaging, Media Sanitization, Reimaging, Quality Control, and Labelling. Your role will also involve providing IMAC Support for various devices including Laptops, CBs, MacBooks, Desktops, and related peripherals, as well as Print and Scan devices. Furthermore, you will handle End Point Support both remotely and on-site, offering First Level Hardware, Operating System, and Application Support for different devices and operating systems. In the event of End Point Redeployment, your responsibilities will include Part and Unit Replacement, Media Sanitization, Quality Control, and reimaging when necessary. You will also be required to liaise with vendors and partners for Warranty Coordination and Escalation, as well as conduct Scheduled Activities like Training Rooms checks, VC Rooms Checks, and Data Center Hygiene Activities. To qualify for this position, you should hold a Graduate degree or a 3 Years Diploma in Electronics & Communication or Computer Engineering, along with 1-2 years of relevant experience. An understanding of ITIL Best Practices, strong domain knowledge, and a technical orientation are essential. Moreover, you should possess excellent Customer Service and Problem-Solving abilities, effective communication skills in English and the local language, and the capacity to deliver results within tight timelines.,

As an L2 IT Support Engineer at Genpact, you will be responsible for efficiently managing incidents and service requests through the CRM tool (ServiceNow) to ensure timely resolution and compliance with SLAs. You will provide professional support to end users, addressing IT issues promptly to enhance overall satisfaction. Additionally, you will deliver high-quality IT support to senior executives, creating a positive impression of IT services. Your role will involve ensuring a seamless onboarding experience for new hires by issuing IT assets and ensuring workstation readiness on Day 1. You will be responsible for preparing IT assets through imaging, media sanitization, quality checks, and labeling. Providing end-to-end support for laptops, desktops, peripherals, and endpoint devices in both Windows and Mac OS environments will also be a part of your responsibilities. You will handle part/unit replacements, reimaging, media sanitization, and quality checks for redeployed IT assets. Additionally, you will coordinate with OEMs and partners for warranty claims and escalations to minimize downtime. Your tasks will include providing support for incidents, service requests, changes, and new infrastructure projects within data center and telecom domains. As an L2 IT Support Engineer, you will support new transitions and infrastructure deployments that require on-site technical assistance. You will also be responsible for performing routine maintenance of training rooms, video conferencing rooms, and ensuring data center hygiene. Managing the full IT asset lifecycle using HAM Pro, including receiving, stacking, recording, issuing, returns, redeployment, disposal/donation, and maintaining accurate asset states will be a part of your role. You will be expected to maintain awareness of SLA commitments and critical metrics, ensuring consistent tracking and performance adherence. Your role will play a crucial part in ensuring the smooth functioning of IT operations and delivering exceptional support to end users and senior executives.,

As an L1.5 IT Support Engineer at Genpact, you will play a crucial role in ensuring smooth IT operations and providing top-notch support to end users. With at least 1 year of experience, you will be responsible for handling incidents and service requests efficiently through the CRM tool ServiceNow, guaranteeing timely resolution and adherence to SLAs. Your end user experience management skills will be put to the test as you offer professional support to end users, promptly addressing IT issues and requests to enhance overall satisfaction. Additionally, you will deliver high-quality IT support to senior executives, leaving a positive impression of IT services through your professionalism and efficiency. Onboarding support is another key aspect of your role, where you will ensure new hires have a seamless experience by issuing IT assets on Day 1 and ensuring workstation readiness. You will also be involved in preparing IT assets through imaging, media sanitization, quality checks, and labeling. Your responsibilities will extend to providing end-to-end support for various devices including laptops, desktops, printers, and scanners. Whether it's remote or deskside support, you will be the go-to person for hardware, operating system, and application support in both Windows and Mac OS environments. Vendor and partner coordination will be essential as you liaise with OEMs and partners for warranty claims and escalations to minimize downtime. Moreover, you will provide support for incidents, service requests, changes, and new infrastructure projects within data center and telecom domains. Your role will also involve supporting new transitions and infrastructure deployments that require on-site technical assistance, as well as performing routine checks and maintenance of training rooms, video conferencing rooms, and data center hygiene. Managing the full IT asset lifecycle using HAM Pro will be part of your daily tasks, including receiving, recording, issuing, returning, redeploying, and disposing/donating IT assets while maintaining accurate asset states. Lastly, you will be responsible for monitoring metrics and SLAs to ensure consistent tracking and performance adherence. If you are someone who thrives in a fast-paced IT support environment and enjoys providing exceptional service to end users and senior executives, this role is tailor-made for you. Your attention to detail, problem-solving skills, and ability to work effectively both independently and as part of a team will be key to your success as an L1.5 IT Support Engineer at Genpact.,

As an L1.5 IT Support Engineer at Genpact, you will be responsible for efficiently managing incidents and service requests through the CRM tool (ServiceNow) to ensure timely resolution and SLA compliance. You will provide professional support to end users, including senior executives, to enhance overall satisfaction with IT services. Additionally, you will deliver high-quality IT support to senior executives, promoting a positive impression of IT services. Your role will involve ensuring a seamless onboarding experience for new hires by issuing IT assets and preparing workstations on Day 1. You will be responsible for endpoint readiness, including imaging, media sanitization, quality checks, and labeling of IT assets. Furthermore, you will provide end-to-end support for laptops, desktops, peripherals, and other endpoint devices in both Windows and Mac OS environments. As part of your responsibilities, you will also handle IMAC support (Install, Move, Add, Change) for various devices, as well as perform endpoint redeployment tasks such as part/unit replacements, reimaging, and quality checks. In addition, you will coordinate with vendors and partners for warranty claims and escalations to minimize downtime. You will provide hands-and-feet support for incidents, service requests, changes, and new infrastructure projects within data center and telecom domains. Your role will also involve supporting new transitions and infrastructure deployments requiring on-site technical assistance. Additionally, you will perform routine maintenance of training rooms, video conferencing rooms, and data center hygiene. In this position, you will be responsible for managing the full IT asset lifecycle using HAM Pro, including receiving, stacking, recording, issuing, returns, redeployment, disposal/donation, and maintaining accurate asset states. You will also be required to monitor metrics and SLAs to ensure consistent tracking and performance adherence throughout your tasks and responsibilities.,

As an individual responsible for Incident & SR Management through CRM tool, your primary focus will be on efficiently resolving issues and requests using Service Now. You will also play a key role in managing End User Experience by interacting with users professionally, addressing their needs promptly, and ensuring their satisfaction. In addition, you will be involved in End Point Readiness activities such as Imaging, Media Sanitization, Reimaging, Quality Control, and Labelling. Your support will extend to IMAC tasks covering a range of devices and peripherals including Laptops, CBs, MacBooks, Desktops, Printers, and Scanners. Your role will also encompass providing End Point Support both remotely and at users" desks, offering initial Hardware, Operating System, and Application assistance. This will involve troubleshooting issues on various devices and operating systems including Windows and Mac OS, as well as standard applications. Furthermore, you will be responsible for End Point Redeployment tasks which may involve Part or Unit Replacement, Media Sanitization, Quality Control, and reimaging whenever necessary. Liaising with Vendor Partners for Warranty Coordination and Escalation with OEMs or partners will also fall within your purview. Your routine responsibilities will include conducting Scheduled Activities such as checks in Training Rooms, Video Conference Rooms, Data Centers, and other related areas. It is essential for you to be aware of Metrics and SLA's to ensure service quality and compliance. To qualify for this role, you are required to have a Graduate degree or a 3 Years Diploma in Electronics & Communication or Computer Engineering, along with 1-2 years of relevant experience. A good understanding of ITIL Best Practices, domain knowledge, and technical proficiency will be advantageous. In terms of soft skills, you should possess a strong Customer Service and Problem-Solving attitude. Effective communication skills in English and the local language are essential, and the ability to work under pressure and meet deadlines is crucial to excel in this position.,

As an integral member of the IT support team, your primary role will be to ensure seamless Incident & Service Request Management using the CRM tool, specifically ServiceNow. You will be responsible for providing exceptional End User Experience by promptly addressing their issues and requirements in a professional manner. Additionally, you will extend Executive Support by resolving their IT-related concerns swiftly and leaving a positive lasting impression about our IT services. Your duties will also include providing Onboarding Support to new users, ensuring a WOW experience by facilitating Day 1 asset issuance and readiness. Moreover, you will be involved in End Point Readiness activities such as Imaging, Media Sanitization, Reimaging, QC, and Labelling to maintain the efficiency and security of endpoint devices. IMAC (Install, Move, Add, Change) Support will be another key responsibility where you will handle a variety of devices and peripherals including Laptops, CBs, MacBooks, Desktops, Printers, and Scanners. You will also provide End Point Support both remotely and at deskside, offering first-level hardware, operating system, and application support across different platforms such as Windows, Mac OS, and standard applications. Furthermore, you will play a crucial role in End Point Redeployment activities which may involve Part Replacement, Unit Replacement, Media Sanitization, QC, and reimaging as necessary. Your Vendor Partner Liaison duties will entail coordinating warranties and escalating issues with OEMs or partners. You will extend your support to Data Center and Telecom activities, providing hands-on assistance in incidents, service requests, changes, and new infrastructure projects. Your involvement in new transitions and infrastructure projects will be essential wherever Hands & Feet support is required. Your responsibilities will also encompass Scheduled Activities related to Training Rooms checks, VC Rooms Checks, DC Hygiene Activities, and others. Additionally, you will be responsible for IT Asset Management Support, ensuring the proper management of IT asset lifecycle through the HAM Pro tool. To excel in this role, you should have a Graduate degree or a 3 Years Diploma in Electronics & Communication or Computer Engineering, along with 3-4 years of relevant experience. Possessing ITIL Ver 3/4 training will be beneficial, and certifications in this area will be an added advantage. Strong domain knowledge, technical orientation, and soft skills such as customer service, problem-solving, and excellent communication in English and the local language are essential. You should also be capable of delivering results within tight timelines and have a good understanding of metrics and SLAs criticality.,