Ilamimaht Agro Food Private Limited

English Fluency is must. Answer incoming calls, emails, or chats from customers. Resolve issues: Address and resolve customer complaints, questions, and concerns in a timely and professional manner. Provide accurate information: Give customers detailed information about a company's products, services, policies, and procedures. Troubleshoot problems: Assist customers with basic troubleshooting for technical or service-related issues. Maintain records: Document all customer interactions, transactions, and resolutions in a Customer Relationship Management (CRM) system. Escalate complex issues: Refer advanced or unresolved issues to the appropriate internal teams or supervisors for further investigation. Follow communication protocols: Adhere to company guidelines, procedures, and communication scripts to ensure consistent and high-quality service. Meet performance metrics: While not sales-based, you will likely have other performance goals, such as call quality, customer satisfaction ratings (CSAT), and resolution time. Keep up-to-date: Stay informed about changes to company products, services, and policies through ongoing training.