[Male candidates preferred] Job Summary: IKIN Smart Locks is seeking a diligent and proactive Tech Support Executive to join our team. The successful candidate will be responsible for managing customer relationships, monitoring the command center panel, addressing customer queries, notifying clients and stakeholders of any high alerts, and escalating issues to the technical team when necessary. This role requires a balance of customer service skills and medium-level technical knowledge. Key Responsibilities: Manage customer relationships and ensure a high level of customer satisfaction. Monitor the command center panel to proactively identify and resolve potential issues before they escalate. Address and resolve customer queries efficiently through various communication channels. Notify clients and stakeholders promptly about any critical alerts or issues related to smart lock systems. Escalate complex technical issues to the technical team for resolution. Maintain accurate records of customer interactions, issues, and resolutions. Collaborate with other departments to ensure seamless operations and customer satisfaction. Provide regular updates and reports to the CRM Head. Qualifications: 1-2 years of experience in customer support or a related field. Medium level of technical knowledge, particularly in IT systems. Proficiency in Hindi and English is mandatory. Strong communication and interpersonal skills. Ability to multitask and manage time effectively. Excellent problem-solving skills and attention to detail. Ability to work in a fast-paced environment and handle stressful situations with composure. Preferred Skills: Experience in customer relationship management or a similar role. Familiarity with security systems and IoT devices. Basic understanding of logistics and supply chain sectors. Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Rotational shift Application Question(s): Are you willing to work or relocate to Kochi ? Experience: Call center: 1 year (Required) Language: Hindi, Malayalam & English (Required) Work Location: Remote Expected Start Date: 11/07/2025
[Male candidates preferred] Job Summary: IKIN Smart Locks is seeking a diligent and proactive Tech Support Executive to join our team. The successful candidate will be responsible for managing customer relationships, monitoring the command center panel, addressing customer queries, notifying clients and stakeholders of any high alerts, and escalating issues to the technical team when necessary. This role requires a balance of customer service skills and medium-level technical knowledge. Key Responsibilities: Manage customer relationships and ensure a high level of customer satisfaction. Monitor the command center panel to proactively identify and resolve potential issues before they escalate. Address and resolve customer queries efficiently through various communication channels. Notify clients and stakeholders promptly about any critical alerts or issues related to smart lock systems. Escalate complex technical issues to the technical team for resolution. Maintain accurate records of customer interactions, issues, and resolutions. Collaborate with other departments to ensure seamless operations and customer satisfaction. Provide regular updates and reports to the CRM Head. Qualifications: 1 year of experience in customer support or a related field. Medium level of technical knowledge, particularly in IT systems. Proficiency in Hindi, Tamil, Telugu, Kannada is mandatory. Strong communication and interpersonal skills. Ability to multitask and manage time effectively. Excellent problem-solving skills and attention to detail. Ability to work in a fast-paced environment and handle stressful situations with composure. Preferred Skills: Experience in customer relationship management or a similar role. Familiarity with security systems and IoT devices. Basic understanding of logistics and supply chain sectors. Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹20,000.00 per month Benefits: Health insurance Provident Fund Application Question(s): Are you willing to work or relocate to Kochi ? Experience: Call center: 1 year (Required) Language: Kannada (Required) Telugu (Required) Hindi (Required) Work Location: Remote Expected Start Date: 11/08/2025
Key Responsibilities Collaborate with the lead engineer on design discussions, idea exploration, and concept development. Create and modify 3D CAD models (preferably in CATIA ) and generate manufacturing drawings . Coordinate with vendors and manufacturers for prototype development and production follow-up. Handle 3D printing, assembly, and testing of product prototypes. Perform hands-on work such as part finishing, fitting, drilling, and minor fabrication during prototype builds. Verify and confirm the accuracy, fit, and function of prototyped parts. Assist in procurement of R&D components and materials , and maintain proper records. Prepare technical documentation, reports, and test summaries . Support product issue analysis , service feedback, and improvement activities. Maintain and prioritize a task list , ensuring timely completion of assigned activities. Required Skills & Qualifications Diploma or Bachelor’s degree in Mechanical Engineering or equivalent. Proficiency in CATIA (preferred) or other 3D CAD software such as SolidWorks, Creo, or Fusion 360. Strong understanding of mechanical design fundamentals , manufacturing processes, and tolerance considerations. Basic hands-on experience in mechanical assembly , 3D printing , and prototype testing . Ability to communicate effectively with vendors, suppliers, and team members. Excellent organizational and problem-solving skills. Self-driven and proactive attitude — capable of handling multiple tasks with minimal supervision. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Flexible schedule Health insurance Ability to commute/relocate: Kalamassery, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Required) Experience: CAD: 3 years (Required) Language: Hindi (Preferred) Work Location: In person