Job Responsibilities: Make outbound calls to prospective students and parents. Provide detailed information about JEE courses, batches, schedules, and fee structures. Understand the student's needs and guide them towards suitable academic programs. Follow up on leads and maintain a database using CRM tools. Assist in walk-in counselling and conversions. Coordinate with the academic and marketing team for promotions and events. Desired Candidate Profile: Excellent communication and convincing skills. Ability to explain academic programs effectively. Friendly and confident personality. Target-driven and self-motivated. Prior experience in educational counselling or telecalling is a plus. Fluency in English and Hindi (regional language is a bonus).
Role & responsibilities Conduct one-on-one counselling sessions with students and parents. Understand academic needs and recommend suitable courses/programs. Handle inquiries (walk-ins, calls, emails) and convert leads into admissions. Maintain follow-ups and manage the student database through CRM tools. Collaborate with faculty and admin teams to ensure seamless onboarding and academic support. Participate in seminars, orientations, and other student engagement activities. Required Skills & Qualifications: Bachelor's degree (Education/Psychology preferred, but not mandatory). Minimum 3-5 years of experience as an academic counsellor in a reputed institute or EdTech company. Excellent communication, interpersonal, and convincing skills. Goal-oriented with a proven track record of conversions. Fluent in English and Hindi (additional regional language is a plus). Familiarity with educational products and admission processes.