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System Support Engineer / System Administrator Himcos

2.0 - 6.0 years

0 Lacs

punjab

On-site

As a System Support Team Lead, you will be responsible for leading and mentoring a team of System Support Engineers. Ensuring the team's adherence to documented procedures, quality standards, and SLAs for managed systems will be a key part of your role. You will coordinate daily operational tasks, including ticket assignments and workload distribution for system support. Acting as a senior technical resource and escalation point for the nearshore team regarding system-level issues will also be within your responsibilities. Your role will involve assisting the ScaleSec Sr. TAM with operational reporting, performance analysis, and service improvement initiatives for managed systems. Creating a...

Posted 2 months ago

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