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0 years

0 Lacs

Kochi, Kerala, India

On-site

Introduction A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. Your Role And Responsibilities As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support. The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous. Your Primary Responsibilities Include Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems. Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels. Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration. Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial. Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution. Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous. Preferred Education Master's Degree Required Technical And Professional Expertise Hands on experience with Webservers Exposure on Apache httpd as reverse proxy and certificates generation for SSL configuration. Knowledge on Cluster, Failover and Load-balancing modules like mod_proxy, mod_jk with ISAPI redirector with IIS Webserver Exposure of Application Server like JBoss, Weblogic, Websphere, Apache Geronimo, Glassfish Exposure of Web Servers like Apache httpd, Oracle iplanet, Oracle http server, IBM http server, NGINX, lighttpd Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation. Knowledge on HTTP protocol and HTTP methods, HTTP error codes and understanding of TCP protocol Experience with the Linux / Unix operating System or any Oracle/ Red Hat / Suse Linux Certification would be added advantage. Experience in core Java, JSP, Servlet programming skills. Preferred Technical And Professional Experience mod_cluster and other modules of httpd like mod_rewrite, mod_header, mod_ssl, mod_nss and mod_php Red Hat JBoss Enterprise Application Platform Understanding of tcp dump analysis C, C++ programming skills PHP programming skills

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7.0 years

0 Lacs

Pune, Maharashtra, India

Remote

Job Description Title: L3 Network Technician - WFH Location: Remote Opportunity: Full-Time Experience: 7+ Years Skills: Networking, Virtualization & Hyperconvergence, Cisco, Juniper, Fortinet, and Active Directory Shift: IST Application deadline: 8 July 2025 Notice: One week or Less (Applicants who can not join in a week will be rejected) About Company At AlifCloud IT Consulting Pvt. Ltd. we are dedicated to delivering exceptional white-labeled services to enhance organizational security and efficiency. We support Managed Service Providers (MSPs) with our white-labeled offerings, providing valuable pre-sales assistance, top-notch engineers, 24/7 support, and comprehensive managed services. Our mission is to empower IT partners by modernizing their technical teams and ensuring round-the-clock availability through agile and responsive engineering support. Position Summary The NOC Technician III is a senior level Network Operations Center technical role responsible for data center and cloud customer technical support requiring excellent comprehension of IP networking, DNS, server hardware, network hardware, storage hardware, ethernet, server virtualization, storage area networks, Windows operating systems, and Linux operating systems. Core Responsibilities Monitor datacenter infrastructure, respond to alerts, troubleshoot, and communicate with internal teams Monitor customer ticketing system, respond to requests, and communicate with customer to resolve issues Provide hands-on support when needed on customer systems Work with internal engineering teams on supporting infrastructure and installing new infrastructure Complete scheduled tasks as part of NOC team to ensure proper operations Mentor NOC Technician I and II members on technical comprehension, standard operating procedures, process improvements, and communications skills Take over escalated tasks from NOC Technician I and II Generate well-written SOP that meet company’s standard Training new NOC Technical staff Guide and assist NOC Technician I & II staff in different area of configuration or troubleshooting Handling and taking ownership of cloud building and migration tasks Required Knowledge, Skills, And Abilities (KSAs) Proven technical competency in “IP network and DNS” plus all additional from the following core skill areas: Server, Network, Storage hardware Server Virtualization with Hypervisors VMware, Hyper-V, or KVM Storage Area Networks Windows Systems Administration Linux Systems Administration Very reliable and possesses the flexibility to handle different tasks Demonstrated ability to apply troubleshooting skills Advanced experience supporting Linux (CentOS & Ubuntu) and Windows servers (2016 to 2022) including Active Directory & GPO Comprehensive knowledge of using Linux and Windows logs Thorough understanding of Linux commands, filesystems and shell scripts. Expertise with networking in a Linux and Windows environment such as TCP/IP, subnetting, DNS record management, DHCP, SSH, Iptables etc. Thorough understanding of wired Ethernet Strong hardware (RAID 1,5,6,10, RAID controllers & iDrac) configuration and troubleshooting skills including patching and firmware updates Excellent oral and written communication skills and willingness to work effectively as a member of a support team. At the same time, has the ability to solve problems on their own when necessary Fast and efficient customer service skills. Experience working with help desk ticketing system, writing e-mail responses, and providing basic written instructions Ability to follow instructions and procedures Education And Experience Requirements 5 years of experience designing & supporting Windows and Linux infrastructure required 5 years of experience supporting common services, programing languages and monitoring systems such as SMTP, SNMP, BIND, Apache, IIS, NGINX, Powershell, Perl, Python, Node.JS, and HA Proxy preferred 5 years of experience installing and configuring Hyper-V, VMWare, or some Open-Source virtualization platform required 3 years of experience in TCP/IP network switching and routing is required 2 years of experience in Veeam installation, configuration and operation required 1 year of experience with Zabbix installation and configuration required 2 years of experience in updating & configuring intermediate hardware firewall required Experience working in a data center preferred Experience with Linux and LAMP stack both in system administration and installation/configuration preferred Bachelor’s degree in computer science, computer engineering, information systems, or equivalent preferred. Any IT certification is a plus Languages Fluency, both written and spoken, in English is required Working Conditions & Physical Requirements Travel: Willingness and ability to travel domestically and internationally preferred. Physical Requirements: Ability to occasionally lift and/or move up to 50 pounds. Occasionally required to run and dress network or power cables. Key Performance Indicators (KPIs) System Uptime: Maintain system uptime at 99.9% or higher for critical infrastructure. Incident Response Time: Respond to high priority customer tickets within 1 hour, Stabilize critical infrastructure incidents within 4 hours of initial notification, and non-critical incidents within 1 business day. Project Delivery: Successfully complete 90% of infrastructure projects within scope, on time, and within budget. Automation Efficiency: Implement and maintain automation scripts that reduce manual intervention by 25% or more. Backup Success Rate: Achieve 100% backup success rate for critical systems and services. Security Remediation: Address and resolve 100% of high-priority security findings within 72 hours. Client Satisfaction: Maintain client satisfaction with presales and support efforts at 90% or higher based on feedback surveys. Documentation Accuracy: Ensure 100% accuracy in system documentation, with updates completed within 72 hours of changes. The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensures and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. At Alif, we believe that diversity is our strength and inclusion is our mission. Our team is a vibrant tapestry of different cultures, backgrounds, and perspectives, and we are proud to celebrate this diversity every day. Join us in celebrating the rich diversity that makes AlifCloud IT Consulting a great place to work! Together, we can create a more inclusive and equitable world.

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3.0 years

0 Lacs

Indore, Madhya Pradesh, India

On-site

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. We’re looking for a Senior Engineer - Service Delivery in our ever-evolving Integrated Payments Team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About The Team Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together. Our team is responsible for the uptime and capabilities of the platform to be able to process transactions for our customers. This requires a constant monitoring of the platforms and immediate responses on when issues arise. In addition, we frequently are on outages calls that are very stressful and require our team to address issues. We are also responsible for everything related to production environments including all external and internal certificates, all code deployments, and working closely with partnered relationships with the development teams. What You’ll Own Leverage a variety of technologies to effectively maintain and support diverse production credit card processing platforms. Collaborate closely with the development teams of these applications to enhance, adjust, or resolve any issues. Evaluate existing processes to identify opportunities for enhancement and automation. What You Bring Must have Team Oriented Mindset, Intellectual Curiosity Ability to adapt to fluctuating workloads, handling high pressure incidents with focus and efficiency while maintaining productivity during slower project phases Knowledge Of The Following Skills- Windows Server 2016 and higher (3+ years) IIS (3+ years) SSL Certificates (1+ years) Powershell / other scripting languages (1+ year) Nice To Have Knowledge of Credit Card Processing Dynamic troubleshooting skills Azure Devops Azure / AWS (Cloud Infrastructures) SQL CDN(Content Delivery Network) – Cloudflare/Akamai WAF / GTM Knowledge Worldpay Values Determined - You stay open – winning, and failing, as one. Always looking for solutions that add value. Inclusive - You collaborate, encouraging others to perform at their best, always welcoming new perspectives. Open - You work across borders, working with your team to achieve your collective goals. What Makes a Worldpayer What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. (Susmita Tripathy) Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

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7.0 years

0 Lacs

Noida, Uttar Pradesh, India

On-site

Company Description We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That's where you come in! Job Description REQUIREMENTS: Experience 7+ years Strong working experience with architecture and development in C#,.net core,.net framework, entity framework, ASP.NET MVC, ASP.NET Web API and unit testing. Well versed with front end technologies like HTML5, CSS JavaScript, React framework. Strong knowledge of Object-Oriented Programming System, Microservices architecture (MSA), Rest and Service-oriented architecture. Should have experience with Azure DevOps or CI/CD tools such as Docker, Kubernetes, Jenkins, Git, Azure DevOps, PowerShell, NPM, Terraform, ARM, IIS. Hands on experience in database like SQL Server, Oracle, MySQL Good understanding of design patterns, Concurrent design and multithreading. Strong troubleshooting skills in different disparate technologies and environments. Enthusiastic about different areas of work and exploring new technologies. Clarity of thought and strong communication skills to effectively pitch solutions. Ability to explore and grasp new technologies. Mentoring your team members in projects and helping them keep up with new technologies. Empowering the team members to be solution providers and enable a flat environment where everyone’s point of view is considered and feedback is encouraged. RESPONSIBILITIES: Writing and reviewing great quality code Understanding the client’s business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements Mapping decisions with requirements and be able to translate the same to developers Identifying different solutions and being able to narrow down the best option that meets the client’s requirements Defining guidelines and benchmarks for NFR considerations during project implementation Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it Understanding and relating technology integration scenarios and applying these learnings in projects Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken Carrying out POCs to make sure that suggested design/technologies meet the requirements Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

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5.0 years

0 Lacs

India

On-site

Company Description We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That's where you come in! Job Description REQUIREMENTS: Experience 5+ years Strong working experience with architecture and development in C#,.net core,.net framework, entity framework, ASP.NET MVC, ASP.NET Web API and unit testing. Well versed with front end technologies like HTML5, CSS JavaScript. Strong knowledge of Object-Oriented Programming System, Microservices architecture (MSA), Rest and Service-oriented architecture. Should have experience with Azure DevOps or CI/CD tools such as Docker, Kubernetes, Jenkins, Git, Azure DevOps, PowerShell, NPM, Terraform, ARM, IIS. Hands on experience in database like SQL Server, Oracle, MySQL Good understanding of design patterns, Concurrent design and multithreading. Strong troubleshooting skills in different disparate technologies and environments. Enthusiastic about different areas of work and exploring new technologies. Clarity of thought and strong communication skills to effectively pitch solutions. Ability to explore and grasp new technologies. Mentoring your team members in projects and helping them keep up with new technologies. Empowering the team members to be solution providers and enable a flat environment where everyone’s point of view is considered and feedback is encouraged. RESPONSIBILITIES: Writing and reviewing great quality code Understanding the client’s business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements Mapping decisions with requirements and be able to translate the same to developers Identifying different solutions and being able to narrow down the best option that meets the client’s requirements Defining guidelines and benchmarks for NFR considerations during project implementation Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it Understanding and relating technology integration scenarios and applying these learnings in projects Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken Carrying out POCs to make sure that suggested design/technologies meet the requirements Should be open to work in a shift of 2 pm -11 pm. Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

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7.0 years

0 Lacs

Gurugram, Haryana, India

On-site

Company Description We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That's where you come in! Job Description REQUIREMENTS: Experience 7+ years Strong working experience with architecture and development in C#,.net core,.net framework, entity framework, ASP.NET MVC, ASP.NET Web API and unit testing. Well versed with front end technologies like HTML5, CSS JavaScript, React framework. Strong knowledge of Object-Oriented Programming System, Microservices architecture (MSA), Rest and Service-oriented architecture. Should have experience with Azure DevOps or CI/CD tools such as Docker, Kubernetes, Jenkins, Git, Azure DevOps, PowerShell, NPM, Terraform, ARM, IIS. Hands on experience in database like SQL Server, Oracle, MySQL Good understanding of design patterns, Concurrent design and multithreading. Strong troubleshooting skills in different disparate technologies and environments. Enthusiastic about different areas of work and exploring new technologies. Clarity of thought and strong communication skills to effectively pitch solutions. Ability to explore and grasp new technologies. Mentoring your team members in projects and helping them keep up with new technologies. Empowering the team members to be solution providers and enable a flat environment where everyone’s point of view is considered and feedback is encouraged. RESPONSIBILITIES: Writing and reviewing great quality code Understanding the client’s business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements Mapping decisions with requirements and be able to translate the same to developers Identifying different solutions and being able to narrow down the best option that meets the client’s requirements Defining guidelines and benchmarks for NFR considerations during project implementation Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it Understanding and relating technology integration scenarios and applying these learnings in projects Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken Carrying out POCs to make sure that suggested design/technologies meet the requirements Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

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7.0 years

0 Lacs

Gurugram, Haryana, India

On-site

Company Description We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That's where you come in! Job Description REQUIREMENTS: Experience 7+ years Strong working experience with clean architecture and development in C#, .net core, .net framework, entity framework, ASP.NET MVC, ASP.NET Web API and unit testing. Well versed with front end technologies like HTML5, CSS JavaScript and React. Strong knowledge of Object-Oriented Programming System, Microservices architecture (MSA), Rest and Service-oriented architecture. Experience with Azure DevOps or CI/CD tools such as Docker, Kubernetes, Jenkins, Git, Azure DevOps, PowerShell, NPM, Terraform, ARM, IIS. Hands on experience in database like SQL Server, Oracle, MySQL Good understanding of design patterns, Concurrent design and multithreading. Strong troubleshooting skills in different disparate technologies and environments. Enthusiastic about different areas of work and exploring new technologies. Clarity of thought and strong communication skills to effectively pitch solutions. Ability to explore and grasp new technologies. Mentoring your team members in projects and helping them keep up with new technologies. Empowering the team members to be solution providers and enable a flat environment where everyone’s point of view is considered and feedback is encouraged. RESPONSIBILITIES: Writing and reviewing great quality code Understanding the client’s business use cases and technical requirements and be able to convert them in to technical design which elegantly meets the requirements Mapping decisions with requirements and be able to translate the same to developers Identifying different solutions and being able to narrow down the best option that meets the client’s requirements Defining guidelines and benchmarks for NFR considerations during project implementation Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it Understanding and relating technology integration scenarios and applying these learnings in projects Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken Carrying out POCs to make sure that suggested design/technologies meet the requirements Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

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7.0 years

0 Lacs

India

On-site

Company Description We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That's where you come in! Job Description REQUIREMENTS: Experience 7+ years Strong working experience with architecture and development in C#, .net core 6+, .net framework, entity framework, ASP.NET MVC, ASP.NET Web API and unit testing. Well versed with front end technologies like HTML5, CSS JavaScript. Strong knowledge of Object-Oriented Programming System, Microservices architecture (MSA), Rest and Service-oriented architecture. Should have experience with Azure DevOps or CI/CD tools such as Docker, Kubernetes, Jenkins, Git, Azure DevOps, PowerShell, NPM, Terraform, ARM, IIS. Should have experience with authentication and authorization mechanisms using OAuth2, JWT, OpenID Connect, and Microsoft Identity. Should ensure data encryption at rest and in transit using .NET Cryptography APIs or integration with Azure Key Vault. Should have experience with cloud security & Identity and Access Management (IAM). Hands on experience in database like SQL server, Mysql, Orcale. Conduct code reviews, static code analysis, and threat modeling with a focus on security. Should ensure compliance with ISO 27001, SOC 2, PCI-DSS, or HIPAA as required. Good understanding of design patterns, concurrent design and multithreading. Strong troubleshooting skills in different disparate technologies and environments. Enthusiastic about different areas of work and exploring new technologies. Clarity of thought and strong communication skills to effectively pitch solutions. Ability to explore and grasp new technologies. Mentoring your team members in projects and helping them keep up with new technologies. Empowering the team members to be solution providers and enable a flat environment where everyone’s point of view is considered and feedback is encouraged. RESPONSIBILITIES: Writing and reviewing great quality code Understanding the client’s business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements Mapping decisions with requirements and be able to translate the same to developers Identifying different solutions and being able to narrow down the best option that meets the client’s requirements Defining guidelines and benchmarks for NFR considerations during project implementation Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it Understanding and relating technology integration scenarios and applying these learnings in projects Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken Carrying out POCs to make sure that suggested design/technologies meet the requirements Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

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7.0 years

0 Lacs

India

On-site

Company Description We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That's where you come in! Job Description REQUIREMENTS: Experience 7+ years Strong working experience with architecture and development in C#,.net core,.net framework, entity framework, ASP.NET MVC, ASP.NET Web API and unit testing. Well versed with front end technologies like HTML5, CSS JavaScript. Strong knowledge of Object-Oriented Programming System, Microservices architecture (MSA), Rest and Service-oriented architecture. Should have experience with Azure DevOps or CI/CD tools such as Docker, Kubernetes, Jenkins, Git, Azure DevOps, PowerShell, NPM, Terraform, ARM, IIS. Hands on experience in database like SQL Server, Oracle, MySQL Good understanding of design patterns, Concurrent design and multithreading. Strong troubleshooting skills in different disparate technologies and environments. Enthusiastic about different areas of work and exploring new technologies. Clarity of thought and strong communication skills to effectively pitch solutions. Ability to explore and grasp new technologies. Mentoring your team members in projects and helping them keep up with new technologies. Empowering the team members to be solution providers and enable a flat environment where everyone’s point of view is considered and feedback is encouraged. RESPONSIBILITIES: Writing and reviewing great quality code Understanding the client’s business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements Mapping decisions with requirements and be able to translate the same to developers Identifying different solutions and being able to narrow down the best option that meets the client’s requirements Defining guidelines and benchmarks for NFR considerations during project implementation Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it Understanding and relating technology integration scenarios and applying these learnings in projects Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken Carrying out POCs to make sure that suggested design/technologies meet the requirements Qualifications Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

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3.0 - 9.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Role Deliver high-quality customer and partner experience (CPE) through timely response and resolution. Collaborate with global peers, stake holders, account managers, product group to resolve the customer’s issue in the most efficient way. Achieve career growth and professional development through individual and team readiness. Contribute to the efficiency and effectiveness of the business through excellence in execution. Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms and products. Works closely with the product team on some of the technical design issue and product changes. Represent Microsoft as a trusted advisor to Microsoft customers. Drive some of the team/cluster level projects to improve CPE. R onsibilities Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers. Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill. Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely. Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Use advanced troubleshooting skills to analyze problems and workout solutions to meet customer needs; may involve writing code/scripts. Individual and Team Readiness Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Act as technical lead, mentor, and role model for a team of engineers; provide direction to others, review solutions and articles, mentoring existing & aspiring Tech leads. Write complex technical articles and sample programs for knowledge base. Partner with Managers on succession planning for Technical Leads for the business on a need basis. Knowledge Sharing Contribution Conduct regular technical triages and case reviews. Consult, collaborate and take escalations when necessary. Lead cross-technology virtual efforts with the product team to assess future needs. Drive the development and management of content for the team. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Effective Communication Manage customer escalations and recognize when to solicit additional help. Participate in highest-level technical discussions with product team to resolve product issues and represent customer segments. Focus is on future need. Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager. Utilize effective verbal/written skills to communicate with customers and peers. Makes effective technical presentations Willing to work in any shift as per business need. Qualifications 3-9 years of experience. Foundational concepts of all Office products across all platforms - Windows, Mac and iOS. Operating Systems Concepts - Active Directory, Security, Performance Networking concepts - DNS, protocols, Devices Windows Architecture - Exception Handling, Memory Management concepts .NET basic concepts, Web architecture, IIS concepts and configuration Tools - Netmon, Perfmon, Process Monitor, DebugDiag, Process Explorer, VMMap, Fiddler and Charles Advanced troubleshooting skills Concept of MDM and troubleshooting application hang issues on mobile devices Qualifications Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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9.0 - 15.0 years

0 Lacs

Hyderabad, Telangana, India

On-site

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities The Role Deliver high-quality customer and partner experience (CPE) through timely response and resolution. Collaborate with global peers, stake holders, account managers, product group to resolve the customer’s issue in the most efficient way. Achieve career growth and professional development through individual and team readiness. Contribute to the efficiency and effectiveness of the business through excellence in execution. Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms and products. Works closely with the product team on some of the technical design issue and product changes. Represent Microsoft as a trusted advisor to Microsoft customers. Drive some of the team/cluster level projects to improve CPE Responsibilities Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers. Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill. Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely. Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Use advanced troubleshooting skills to analyze problems and workout solutions to meet customer needs; may involve writing code/scripts. Individual and Team Readiness Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Act as technical lead, mentor, and role model for a team of engineers; provide direction to others, review solutions and articles, mentoring existing & aspiring Tech leads. Write complex technical articles and sample programs for knowledge base. Partner with Managers on succession planning for Technical Leads for the business on a need basis. Knowledge Sharing Contribution Conduct regular technical triages and case reviews. Consult, collaborate and take escalations when necessary. Lead cross-technology virtual efforts with the product team to assess future needs. Drive the development and management of content for the team. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Effective Communication Manage customer escalations and recognize when to solicit additional help. Participate in highest-level technical discussions with product team to resolve product issues and represent customer segments. Focus is on future need. Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager. Utilize effective verbal/written skills to communicate with customers and peers. Makes effective technical presentations Willing to work in any shift as per business need. Qualifications 9-15 years of experience. Foundational concepts of all Office products across all platforms - Windows, Mac and iOS. Operating Systems Concepts - Active Directory, Security, Performance Networking concepts - DNS, protocols, Devices Windows Architecture - Exception Handling, Memory Management concepts .NET basic concepts, Web architecture, IIS concepts and configuration Tools - Netmon, Perfmon, Process Monitor, DebugDiag, Process Explorer, VMMap, Fiddler and Charles Advanced troubleshooting skills Concept of MDM and troubleshooting application hang issues on mobile devices Qualifications Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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1.0 years

0 Lacs

Chennai, Tamil Nadu, India

On-site

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Sr Associate, Technical Professional Services Service Delivery What You will do Perform routine work as per client requests Validate application and system health after planned maintenance or on an ad-hoc basis to meet client expectations for system availability Demonstrate ability to execute complex, technical system administration procedures. Incident Management Respond to, investigate, and resolve issues involving production applications and services using documented procedures and solutions Escalate and/or engage other support groups as needed to meet service targets for resolution quality and timeliness Problem Solving Take a methodical and tenacious approach to identify underlying problems and make recommendations for resolution Case Management Prioritize tickets Regularly pick, update, and communicate as needed to resolve issues in timely manner Follow Customer First approach and ensure customer satisfaction when addressing to the tickets Documentation Accurately and concisely document production support issues for subsequent root cause, operational and management analysis, and reporting. Contribute to the continuous improvement of reference material by proactively filling gaps, correcting mistakes, and resolving ambiguity. Seek review from colleagues on your proposed changes. What You Will Need To Have Experience with and ability to use Microsoft Office applications Ability to work under pressure to complete tasks on schedule and with high quality Detail-oriented with ability to execute complex, technical system administration procedures Good understanding of ITIL framework and service delivery Proven customer service skills Excellent written and verbal communication Able to work independently and as part of a broadly skilled team Mobile application or financial applications experience What Would Be Great To Have Web Tier: IIS administration, Web browsers, Navigation Application Tier: Windows Server applications Data Tier: SQL database & queries Infrastructure: Windows Server administration, using BAT/PowerShell/Java script, TCP/IP networking concepts Splunk, Dynatrace, ControlM knowledge will be added advantage Qualification in Information Technology or Computer Science Ability to work non-standard hours and holidays as part of 24X7 team product for top financial institutions in US. We’ll help you gain expertise on the payments processing and grow in your career. Basic Qualifications For Consideration Bachelor’s degree in computer science or equivalent work experience Minimum 1 year of experience with focus on Banking Products and Services. Thank You For Considering Employment With Fiserv. Please Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our Commitment To Diversity And Inclusion Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note To Agencies Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning About Fake Job Posts Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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5.0 - 10.0 years

0 Lacs

Kolkata, West Bengal, India

Remote

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Role: Technology Lead - IdentityNow Job Summary The IdentityNow Security Senior Analyst role will be primarily responsible for leading support team that is delivering and supporting software that are critical pieces of the IdentityNow SaaS solution, the daily operations support, enhancements, and review of the Identity Management application and underlying infrastructure, also adhering to stated SLA’s and ensuring high standards for quality in regard to project documentation. Key Responsibilities Should have experience on IdentityNow SaaS solution L2/L3 support Will be responsible for applications onboarding Facilitate project activities by managing risk and issue mitigations, establish project schedule, and manage change controls. Partner with Product Management to ensure your team has clear tactical and strategic backlogs Balance competing priorities to ensure we effectively ship new features while resolving defects and managing technical debt Recruit, coach, develop, and motivate high performing engineers Proactively seek to listen and find alignment with other engineering teams and stakeholders by understanding your team's technology, building strong relationships, and insisting on high-quality solutions Deep knowledge of SaaS products, agile processes (Preferably SCRUM) and workflows, and experience implementing them Technical experience and fluency at the product/solution/architecture level, enabling easy discussions with engineers An exceptional mentor and leader with a passion for continuous improvement Experience in implementing /supporting at least two IAM engagements including application support (IdentityNow / other IAM) Experience in technologies, such as Java, Ldap, RDBMS and Linux. Good knowledge of Web/application servers (IIS, WebSphere WebLogic, JBoss and Apache) Experience in development configuration of standard custom IAM integrations using java or other major scripting languages. Experience in hands on development, estimations, sizing and custom IAM integrations. Advanced documentation and presentation skills and well-versed with SDLC process. Exposure to process frameworks and methodologies. Should have experience in interacting with Clients, including working with client teams in an onsite and offshore delivery model. Automating of manual tasks performed by administration team. Customize, configure, and develop IdentityNow solution integrations using requirements and design and independently manage project deliverables to successful completion. Troubleshoot IdentityNow Issues Qualifications Education Bachelor or college degree in related field or equivalent work experience Work Experience 5-10 years’ experience Skills Expertise: IdentityNow managed support experience and application onboarding Knowledge on Java, Scripting knowledge like PowerShell, Perl etc. Good soft skills i.e., verbal & written communication, technical document writing etc. Exposure to global security standards e.g., PCI, SOX, HIPAA etc. Prior experience working in remote teams on global scale. Customer orientation skills. Certification: SailPoint Certified IdentityNow Engineer (Good to have) Work Requirements: Willingness to be on call support Willingness to work in 24*7 rotational shifts as required EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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5.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Qualifications Roles Deliver high-quality customer and partner experience (CPE) through timely response and resolution. Collaborate with global peers, stake holders, account managers, product group to resolve the customer’s issue in the most efficient way. Achieve career growth and professional development through individual and team readiness. Contribute to the efficiency and effectiveness of the business through excellence in execution. Contribute to Microsoft’s objective of growing market share across solutions, workloads, platforms and products. Works closely with the product team on some of the technical design issue and product changes. Represent Microsoft as a trusted advisor to Microsoft customers. Drive some of the team/cluster level projects to improve CPE. Responsibilities Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers. Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill. Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely. Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Use advanced troubleshooting skills to analyze problems and workout solutions to meet customer needs; may involve writing code/scripts. Individual and Team Readiness Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. Act as technical lead, mentor, and role model for a team of engineers; provide direction to others, review solutions and articles, mentoring existing & aspiring Tech leads. Write complex technical articles and sample programs for knowledge base. Partner with Managers on succession planning for Technical Leads for the business on a need basis. Knowledge Sharing Contribution Conduct regular technical triages and case reviews. Consult, collaborate and take escalations when necessary. Lead cross-technology virtual efforts with the product team to assess future needs. Drive the development and management of content for the team. Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Effective Communication Manage customer escalations and recognize when to solicit additional help. Participate in highest-level technical discussions with product team to resolve product issues and represent customer segments. Focus is on future need. Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager. Utilize effective verbal/written skills to communicate with customers and peers. Makes effective technical presentations Willing to work in any shift as per business need. Qualifications 5+ years of experience. Foundational concepts of all Office products across all platforms - Windows, Mac and iOS. Operating Systems Concepts - Active Directory, Security, Performance Networking concepts - DNS, protocols, Devices Windows Architecture - Exception Handling, Memory Management concepts NET basic concepts, Web architecture, IIS concepts and configuration Tools - Netmon, Perfmon, Process Monitor, DebugDiag, Process Explorer, VMMap, Fiddler and Charles Advanced troubleshooting skills Concept of MDM and troubleshooting application hang issues on mobile devices Language Qualification English Language: fluent in reading, writing and speaking. Location: Bangalore / Hyderabad / Noida Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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5.0 - 10.0 years

0 Lacs

Kanayannur, Kerala, India

Remote

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Role: Technology Lead - IdentityNow Job Summary The IdentityNow Security Senior Analyst role will be primarily responsible for leading support team that is delivering and supporting software that are critical pieces of the IdentityNow SaaS solution, the daily operations support, enhancements, and review of the Identity Management application and underlying infrastructure, also adhering to stated SLA’s and ensuring high standards for quality in regard to project documentation. Key Responsibilities Should have experience on IdentityNow SaaS solution L2/L3 support Will be responsible for applications onboarding Facilitate project activities by managing risk and issue mitigations, establish project schedule, and manage change controls. Partner with Product Management to ensure your team has clear tactical and strategic backlogs Balance competing priorities to ensure we effectively ship new features while resolving defects and managing technical debt Recruit, coach, develop, and motivate high performing engineers Proactively seek to listen and find alignment with other engineering teams and stakeholders by understanding your team's technology, building strong relationships, and insisting on high-quality solutions Deep knowledge of SaaS products, agile processes (Preferably SCRUM) and workflows, and experience implementing them Technical experience and fluency at the product/solution/architecture level, enabling easy discussions with engineers An exceptional mentor and leader with a passion for continuous improvement Experience in implementing /supporting at least two IAM engagements including application support (IdentityNow / other IAM) Experience in technologies, such as Java, Ldap, RDBMS and Linux. Good knowledge of Web/application servers (IIS, WebSphere WebLogic, JBoss and Apache) Experience in development configuration of standard custom IAM integrations using java or other major scripting languages. Experience in hands on development, estimations, sizing and custom IAM integrations. Advanced documentation and presentation skills and well-versed with SDLC process. Exposure to process frameworks and methodologies. Should have experience in interacting with Clients, including working with client teams in an onsite and offshore delivery model. Automating of manual tasks performed by administration team. Customize, configure, and develop IdentityNow solution integrations using requirements and design and independently manage project deliverables to successful completion. Troubleshoot IdentityNow Issues Qualifications Education Bachelor or college degree in related field or equivalent work experience Work Experience 5-10 years’ experience Skills Expertise: IdentityNow managed support experience and application onboarding Knowledge on Java, Scripting knowledge like PowerShell, Perl etc. Good soft skills i.e., verbal & written communication, technical document writing etc. Exposure to global security standards e.g., PCI, SOX, HIPAA etc. Prior experience working in remote teams on global scale. Customer orientation skills. Certification: SailPoint Certified IdentityNow Engineer (Good to have) Work Requirements: Willingness to be on call support Willingness to work in 24*7 rotational shifts as required EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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5.0 - 10.0 years

0 Lacs

Trivandrum, Kerala, India

Remote

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Role: Technology Lead - IdentityNow Job Summary The IdentityNow Security Senior Analyst role will be primarily responsible for leading support team that is delivering and supporting software that are critical pieces of the IdentityNow SaaS solution, the daily operations support, enhancements, and review of the Identity Management application and underlying infrastructure, also adhering to stated SLA’s and ensuring high standards for quality in regard to project documentation. Key Responsibilities Should have experience on IdentityNow SaaS solution L2/L3 support Will be responsible for applications onboarding Facilitate project activities by managing risk and issue mitigations, establish project schedule, and manage change controls. Partner with Product Management to ensure your team has clear tactical and strategic backlogs Balance competing priorities to ensure we effectively ship new features while resolving defects and managing technical debt Recruit, coach, develop, and motivate high performing engineers Proactively seek to listen and find alignment with other engineering teams and stakeholders by understanding your team's technology, building strong relationships, and insisting on high-quality solutions Deep knowledge of SaaS products, agile processes (Preferably SCRUM) and workflows, and experience implementing them Technical experience and fluency at the product/solution/architecture level, enabling easy discussions with engineers An exceptional mentor and leader with a passion for continuous improvement Experience in implementing /supporting at least two IAM engagements including application support (IdentityNow / other IAM) Experience in technologies, such as Java, Ldap, RDBMS and Linux. Good knowledge of Web/application servers (IIS, WebSphere WebLogic, JBoss and Apache) Experience in development configuration of standard custom IAM integrations using java or other major scripting languages. Experience in hands on development, estimations, sizing and custom IAM integrations. Advanced documentation and presentation skills and well-versed with SDLC process. Exposure to process frameworks and methodologies. Should have experience in interacting with Clients, including working with client teams in an onsite and offshore delivery model. Automating of manual tasks performed by administration team. Customize, configure, and develop IdentityNow solution integrations using requirements and design and independently manage project deliverables to successful completion. Troubleshoot IdentityNow Issues Qualifications Education Bachelor or college degree in related field or equivalent work experience Work Experience 5-10 years’ experience Skills Expertise: IdentityNow managed support experience and application onboarding Knowledge on Java, Scripting knowledge like PowerShell, Perl etc. Good soft skills i.e., verbal & written communication, technical document writing etc. Exposure to global security standards e.g., PCI, SOX, HIPAA etc. Prior experience working in remote teams on global scale. Customer orientation skills. Certification: SailPoint Certified IdentityNow Engineer (Good to have) Work Requirements: Willingness to be on call support Willingness to work in 24*7 rotational shifts as required EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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5.0 - 10.0 years

0 Lacs

Mumbai, Maharashtra, India

Remote

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Role: Technology Lead - IdentityNow Job Summary The IdentityNow Security Senior Analyst role will be primarily responsible for leading support team that is delivering and supporting software that are critical pieces of the IdentityNow SaaS solution, the daily operations support, enhancements, and review of the Identity Management application and underlying infrastructure, also adhering to stated SLA’s and ensuring high standards for quality in regard to project documentation. Key Responsibilities Should have experience on IdentityNow SaaS solution L2/L3 support Will be responsible for applications onboarding Facilitate project activities by managing risk and issue mitigations, establish project schedule, and manage change controls. Partner with Product Management to ensure your team has clear tactical and strategic backlogs Balance competing priorities to ensure we effectively ship new features while resolving defects and managing technical debt Recruit, coach, develop, and motivate high performing engineers Proactively seek to listen and find alignment with other engineering teams and stakeholders by understanding your team's technology, building strong relationships, and insisting on high-quality solutions Deep knowledge of SaaS products, agile processes (Preferably SCRUM) and workflows, and experience implementing them Technical experience and fluency at the product/solution/architecture level, enabling easy discussions with engineers An exceptional mentor and leader with a passion for continuous improvement Experience in implementing /supporting at least two IAM engagements including application support (IdentityNow / other IAM) Experience in technologies, such as Java, Ldap, RDBMS and Linux. Good knowledge of Web/application servers (IIS, WebSphere WebLogic, JBoss and Apache) Experience in development configuration of standard custom IAM integrations using java or other major scripting languages. Experience in hands on development, estimations, sizing and custom IAM integrations. Advanced documentation and presentation skills and well-versed with SDLC process. Exposure to process frameworks and methodologies. Should have experience in interacting with Clients, including working with client teams in an onsite and offshore delivery model. Automating of manual tasks performed by administration team. Customize, configure, and develop IdentityNow solution integrations using requirements and design and independently manage project deliverables to successful completion. Troubleshoot IdentityNow Issues Qualifications Education Bachelor or college degree in related field or equivalent work experience Work Experience 5-10 years’ experience Skills Expertise: IdentityNow managed support experience and application onboarding Knowledge on Java, Scripting knowledge like PowerShell, Perl etc. Good soft skills i.e., verbal & written communication, technical document writing etc. Exposure to global security standards e.g., PCI, SOX, HIPAA etc. Prior experience working in remote teams on global scale. Customer orientation skills. Certification: SailPoint Certified IdentityNow Engineer (Good to have) Work Requirements: Willingness to be on call support Willingness to work in 24*7 rotational shifts as required EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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0.0 - 3.0 years

2 - 7 Lacs

Jaipur

Work from Office

-Management fresher into Sales marketing HR -Developing team and providing effective trainings -Mentoring and Managing a team to achieve desired performance -Client & Customer Acquisition -Learning All the aspects of marketing -HR TANISHA-9079224227 Required Candidate profile Immediate Joiner Graduates/post Graduates who aspires to build themselves Dynamic, Hardworking/Ambitious Inclined towards Sales& Marketing Freshers Apply(Jaipur) Work From Office (NO TARGETS)

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5.0 - 10.0 years

20 - 25 Lacs

Bengaluru

Work from Office

Experience 5+ years Strong working experience with architecture and development in C#,.net core,.net framework, entity framework, ASP.NET MVC, ASP.NET Web API and unit testing. Well versed with front end technologies like HTML5, CSS JavaScript, Angular/React framework. Strong knowledge of Object-Oriented Programming System, Microservices architecture (MSA), Rest and Service-oriented architecture. Should have experience with Azure DevOps or CI/CD tools such as Docker, Kubernetes, Jenkins, Git, Azure DevOps, PowerShell, NPM, Terraform, ARM, IIS. Hands on experience in database like SQL Server, Oracle, MySQL Good understanding of design patterns, Concurrent design and multithreading. Strong troubleshooting skills in different disparate technologies and environments. Enthusiastic about different areas of work and exploring new technologies. Clarity of thought and strong communication skills to effectively pitch solutions. Ability to explore and grasp new technologies. Mentoring your team members in projects and helping them keep up with new technologies. Empowering the team members to be solution providers and enable a flat environment where everyone s point of view is considered and feedback is encouraged. RESPONSIBILITIES: Writing and reviewing great quality code Understanding the client s business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements Mapping decisions with requirements and be able to translate the same to developers Identifying different solutions and being able to narrow down the best option that meets the client s requirements Defining guidelines and benchmarks for NFR considerations during project implementation Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it Understanding and relating technology integration scenarios and applying these learnings in projects Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken Carrying out POCs to make sure that suggested design/technologies meet the requirements Bachelor s or master s degree in computer science, Information Technology, or a related field.

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2.0 - 4.0 years

5 - 10 Lacs

Gurugram

Work from Office

Collaborative team player with SDLC and release process knowledge. Skilled in problem-solving, scripting (PowerShell, Python, Bash), and hands-on with DevOps tools like Ansible, Docker, Kubernetes, and Azure DevOps.

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5.0 - 10.0 years

8 - 13 Lacs

Gurugram

Work from Office

The Frontline Product Support team provides L1 & L2 support for multiple critical applications. This role involves addressing issues reported or escalated by users or the Level 1 support team, monitoring applications for potential problems, and proactively resolving them. You will manage high-severity incidents, either independently or in collaboration with other teams, to ensure swift and effective resolution. Operating in a 24x7 environment, the team offers continuous support across all time zones, ensuring the reliability and stability of essential applications. Key Responsibilities: Diagnose, troubleshoot, and resolve complex issues across systems and applications. Managing daily workload to users receive the best possible service, always being aware of SLA s and issues impacting live services. Delivery of L1 and L2 application support services to client users to agreed Service Level Agreements. Manage high-severity incidents, minimizing downtime and coordinating with key stakeholders. Demonstrate strong problem-solving skills to diagnose and fix complex issues across various systems and applications. Ability to perform deep dives into logs, databases, and system metrics to determine the underlying cause of issues. Perform proactive monitoring and address alerts before escalation. Utilize monitoring tools to predict and prevent potential issues. Perform in-depth analysis to identify the root cause of recurring issues and provide recommendations for permanent fixes. Collaborate effectively with other teams, such as development, operations, and L3 support to resolve complex issues or deploy fixes. Engage with customers for in-depth technical discussions, particularly in resolving complex issues. Participate in post-mortem reviews to help improve future incident response. Maintain and update runbooks and troubleshooting documentation. Explain technical issues and resolutions clearly to non-technical stakeholders. Handle multiple tickets and incidents concurrently, especially during critical situations. Required Skills & Qualifications: Strong understanding of retail media support services and workflows. Excellent troubleshooting and analytical skills for diagnosing complex issues. Experience in ITIL-based support environments with strict SLA/OLA adherence. Experience in delivering exceptional, customer focused and service driven support delivery. Proficiency in ticketing systems like JIRA, ServiceNow, and ZohoDesk. Advanced SQL skills and experience with database tools (Oracle, PostgreSQL, SQL Developer, pgAdmin). Basic knowledge of IIS, Linux, and Windows server environments. Familiarity with cloud platforms (Azure, Google Cloud). Strong communication skills to explain technical details to non-technical audiences. Ability to work in 24x7 shifts, including night shifts and on-call rotations. Hands-on experience with monitoring tools such as Grafana, New Relic, and App Dynamics. Self-motivated, autonomous, detail oriented, passionate about delivering high quality services. Good general understanding of Retail Media platforms and products. Qualifications Bachelors in Computer Science

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7.0 - 13.0 years

9 - 15 Lacs

Kolkata, Mumbai, New Delhi

Work from Office

Total experience 7+years. Exposure to design and develop multi-platform application based on .Net MAUI, C#. Good experience in Dotnet MAUI - Integrate with REST APIs or other back-end frameworks. Expertise in JavaScript, and experience with one or more front-end frameworks: Angular, Stensil.js, Bootstap etc. Expertise in using Node libraries to ensure code quality: JSLint, JSHint, ESLint. Experience with JS unit testing approaches, such as: Jest, Jasmine, Mocha, etc. Familiarity in developing code optimized for production, via JS minification, tree shaking dependencies, image compression, etc. Strong working experience in C#, .net core, .net framework, entity framework, ASP.NET MVC, ASP.NET Web API and Unit testing. Well versed with front end technologies like HTML5, CSS and JavaScript. Strong knowledge of Object-Oriented Programming System, Microservices architecture (MSA), Rest and Service-oriented architecture. Experience with DevOps or CI/CD tools such as Docker, Kubernetes, Jenkins, Git, Azure DevOps, PowerShell, NPM, Terraform, ARM, IIS. Hands on experience in database like SQL Server, Oracle, MySQL. Good understanding of design patterns, Concurrent design and multithreading. Strong troubleshooting skills in different disparate technologies and environments. Enthusiastic about different areas of work and exploring new technologies. Clarity of thought and strong communication skills to effectively pitch solutions. Ability to explore and grasp new technologies. Mentoring your team members in projects and helping them keep up with new technologies. Empowering the team members to be solution providers and enable a flat environment where everyones point of view is considered, and feedback is encouraged. RESPONSIBILITIES: Writing and reviewing great quality code. Understanding the clients business use cases and technical requirements and be able to convert them in to technical design which elegantly meets the requirements. Mapping decisions with requirements and be able to translate the same to developers. Identifying different solutions and being able to narrow down the best option that meets the clients requirements. Defining guidelines and benchmarks for NFR considerations during project implementation. Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers. Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed. Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it. Understanding and relating technology integration scenarios and applying these learnings in projects. Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken. Carrying out POCs to make sure that suggested design/technologies meet the requirements Bachelor s or master s degree in computer science, Information Technology, or a related field.

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5.0 - 10.0 years

7 - 12 Lacs

Kolkata, Mumbai, New Delhi

Work from Office

Total Experience 5+years. Strong proficiency in C#, VB.NET, .NET Framework, and .NET Core. Hands-on experience with SQL Server, including advanced T-SQL. Experience in managing and supporting SSIS, Windows Services, and IIS. Strong analytical and troubleshooting skills for application support. Familiarity with Agile methodologies. Experience with NewRelic for application performance monitoring Basic knowledge of AWS (EC2, ALB, API Gateway, Logging interpretation) Excellent problem-solving skills and ability to resolve complex functional issues independently. Strong communication and leadership skills with a proactive attitude. RESPONSIBILITIES: Writing and reviewing great quality code. Understanding the client s business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements. Mapping decisions with requirements and be able to translate the same to developers. Identifying different solutions and being able to narrow down the best option that meets the client s requirements. Defining guidelines and benchmarks for NFR considerations during project implementation. Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers. Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed. Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it. Understanding and relating technology integration scenarios and applying these learnings in projects. Bachelor s or master s degree in computer science, Information Technology, or a related field.

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3.0 - 6.0 years

5 - 8 Lacs

Noida

Work from Office

Technical Skills Required: CA Identity Manager Strong implementation skills on CA platform setup, configuration, development and management of the CA IAM platform tools. Setup Clustered IDM environment, Deployed commonly used IDM connectors (Web Service, Active Directory, RACF, Exchange, Flat file, PeopleSoft, Siebel etc.) and development experience in custom connector development. Experience in requirements gathering for IAM projects and architecting E2E IAM solutions to meet customer requirements Well versed with provisioning de provisioning using RBAC, SSO access control, SoD violation, compliance requirements related to access & privileges. OOTB connectors and Dynamic connectors using connector express Configured multiple level of approvals manager, group approval Experience in configuring the policies using policy express Experience in maintaining the User life cycle management Experience with CA directory and database schema Experience with running reports on user, access and transaction data Experience with performance running and troubleshooting CA IAM issues. Technical Skills Required: CA Single Sign on Experience in CA Single Sing on product implementation and support Experience with CA directory and database schema Understand Design and able to implement the security SSO solution using CA Single Sign on, CA Access Gateway. Should be able to create proxy rules, virtual host using CA Access Gateway Should be able to debug SSO issues & well versed in multi domain SSO implementation. Integrate IIS, Apache Webservers with CA Single Sing on WebAgent. Experience with performance running and troubleshooting Experience in installing and creating certificates used for Federation. Sound knowledge related to CA Single Sing on for SAML Federation. Research and analysis of existing Security solutions, identified gaps accordingly as per requirements provided High end security infrastructures solutions and Single Sign on (SSO) solutions. Create, manage and administer Agents, Authentication Schemes, user directories, Agent configuration objects, Host Configuration objects, logs and cache management. Troubleshooting issues related to SSO, authentication and authorization for achieving SSO and LDAP issues. Technical Skills Required: Arcos PIM Experience in Arcos privilege access manager product implementation and support Should be able to Configure default setting for App, DB & SGS Good working knowledge on IIS and SSL Should be able to create Users / Groups / Services and respective mappings Experience with defining role base access control for users Good knowledge on MS SQL database / log shipping / SQL Queries Should be able to create the Arcos Dashboard Experience in Auditing, security reports, master reports, LOB/Profile Wise Reports Experience with performance running and troubleshooting Knowledge of Support SLA s, incident management, problem management wrt Support/ITIL framework Ensure adherence to support SLA s Good knowledge of UNIX, Linux, Windows, etc.

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4.0 years

0 Lacs

Kolkata, West Bengal, India

On-site

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. MSD CRM Technical Senior Job purpose: A D365 CRM Architect with deep hands-on knowledge of D365 CRM Configuration, customization within multiple CRM modules (Sales, Service and Marketing). Your client responsibilities: Work on CRM engagements to design the next generation digital architecture Be involved in analyse and design phases of a project Responsible for collaboration with client teams to understand the business requirements and translate it to solutions. Execute & participate in application design sessions and make solution recommendations Deep understanding of Integration & Data Migration methods/tools within D365 CRM Deep knowledge of configuring and customizing CRM application Develop CRM Application using .NetPlugins/ASP.Net extensions Ensuring that design is in line with the business requirements Work cooperatively in a team environment Remain flexible on changing workloads Your people responsibilities: Building a quality culture Foster teamwork and lead by example Training and mentoring of project resources Participating in the organization-wide people initiatives Key skills: Minimum 4+ years of CRM Configuration & Customization experience is must. Must have done hands-on development – writing plugins Must have done worked on large transformation programs in onshore offshore delivery model Must have worked on client facing engagements Design and coding experience in skills viz. (Visual Studio, C# and IIS-Dynamics CRM) Experience in agile delivery and deployment , continuous integration and build processes Familiar with relational database concepts and SQL Strong analytical and problem solving skills; ability to work creatively in problem solving environment Excellent written and verbal communication skills BE/B.Tech./MCA/MBA with a sound industry experience of 8+ years Preferred skills: CRM Configuration & Customization (Plugins etc) D365 CRM Certified EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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