Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok. Job Description Job Purpose and Scope: Describe the responsibility and authority (budget, revenue, internal/external contacts) Responsible for driving operational excellence within Affiliate Medical, working in close partnership with the local medical leadership team and area/global Operations, enabling performance improvement and enhanced decision making within the medical department through efficient and effective clinical study operation and medical affairs operations management. Promoting a culture of compliance with internal and external requirements, and of excellence in planning and execution. Subject Matter Expert and internal champion of relevant local and global systems and processes Responsible for creation, management and continuous improvement of systems and processes related to operations, to meet the changing needs and requirements of the medical department. Areas of focus are inclusive of but not exclusive to relevant systems, Plan, Long Range Plan, LBE, budget management and clinical study management, in-field excellence operations related activity, and the capture and reporting of medical metrics ensuring execution of operational plans and delivery of results Working under the direction of the Medical Director, to enable effective partnerships with internal stakeholders, including liaison and collaboration with local finance, medical project leads, medical leadership team and Area and GMA operations. Core Job Responsibilities: List the primary tasks or activities this job performs Ability to apply an enterprise mindset to deliver on business priorities and objectives, with strong business acumen; and ability to leverage business principles to support company initiatives. Line management of Medical Operations personnel, including medical in-field team excellence functions. Create, manage, continuously improve and promote systems and processes to meet the changing needs and requirements of the Medical Department. Effective budget planning, phasing, tracking and reporting in collaboration with the Medical Leadership Team, local finance, and area operations. Promoting a culture of continuous review of spend against phasing, and transparency and collaboration in budget management. Coordinate input into the Medical Plan and Long Range Plan for the medical department with internal stakeholders, including affiliate medical leads, medical leadership, finance and regional medical team. Compliant execution and tracking of IIS and Collaborative research for the affiliate, in collaboration with the Medical Director, Medical Leadership Team, Evidence Solutions Manager, Area Operations and Global Medical Research Support (MRS) and medical affairs project leads. Provide support for medical leads and coordinate affiliate level review. Provide input for quarterly Affiliate Medical Research Review meetings. Maintain Trial Master Files for Medical Affairs managed studies, vendor management (CRO, Central Labs, etc.) for operationalization and successful completion of medical affair managed studies including both local and Global MCOS. Subject matter expert on AbbVie processes and requirements to facilitate communications between medical affairs project leads and external experts. Acting as the affiliate point of contact for Global/MHI operations, global MRS support, local finance and AbbVie legal counsel (for non-AbbVie sponsored study contracts) as required. Champion and lead affiliate rollout and implementation of operational initiatives cascaded down from region and/or GMA. Maintain support for publications in affiliate, complimentary to Evidence Solutions Manager. Driving performance by enhancing transparency and providing oversight across affiliate Medical Affairs and other stakeholders to ensure effective implementation, issues management, training, compliance and oversight of in-field medical reporting as per GMA requirements. Interfacing with regional or global GMA team members as required. Sharing back metric information with the department as part of promotion of a culture of excellence. Coordination of monthly medical dashboards cross TA and functions, affiliate and AMT highlights Support additional prioritised medical projects that would further drive medical operational excellence, per direction of the Medical Director. This role directly supports the Medical Director, and in this capacity responsible for bringing a holistic perspective to execution of operational requirements. Minimum Skills Required: Identify the specific skills needed to perform this job effectively (leadership skills, selling skills, computer literacy) Strong Project (including budget) planning and management skills Ability to work independently with minimal supervision, as well as effectively work in a team environment. Effective written and verbal communication skills to individuals and groups at all levels of the organisation, and with external partners. Change management skills Good understanding of clinical study design and execution and principles of GCP, local laws and regulations. Data visualisation skills Ability to set priorities, coordinate multiple assignments, work in a fast paced, multi-tasked environment, exercising sound judgment in setting priorities with a strong attention to detail. Influencing skills. Negotiation skills Advanced understanding of in-field operational requirements and Veeva CRM system Advanced excel spreadsheet skills and a working understanding of research databases, including SPIRIT and TESLA Microsoft Office/IT skills Qualifications Knowledge / Education Required: Identify the knowledge, expertise, educational level required to perform this job successfully (product/industry knowledge, technical/business acumen, degree, professional certification etc) Tertiary qualification in life sciences field. Formal Project management qualifications valued (e.g. PMP Certification). GCP training preferred. Experience Required: Describe the on the job experience level required to perform this job (management experience) A minimum of 7-10 years demonstrable experience in clinical study or medical project management. Significant budget planning and management experience. Proven leadership skills to lead and influence cross-functional teams Quality, Safety & Environmental Responsibilities: Attend regular departmental meetings with manager/supervisor to build in continuous feedback mechanisms. Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimising accidental exposures to self, colleagues and/or the environment. Note: This job description describes the principal and main elements of the job. It is a guide to the nature and main duties of the job as they currently exist, but is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment. #hybrid Additional Information AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html Show more Show less

Join our Team Our Exciting Opportunity This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. We believe in trust – we trust each other to do the right things We believe in taking decisions as close to the product and technical expertise as possible We believe in creativity – trying new things and learning from our mistakes We believe in sharing our insights and helping one another to build an even better user plane We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply What you will do Providing Operational support for MITO and DevOps tool Handling customer configuration activities Handling Regular Maintenance activities Managing stakeholder communication for ticket handling To adhere the Operational SLAs Should be able to support 24x7 on need basis Analyse customer reported/ application issues and deliver the resolution Propose solution scenarios with identified components You will bring Extensive maintenance/support experience with leading technical role and a deep understanding of the underlying processes, methods and tools Working knowledge with Java Technologies & python Experience working with tools like SVN/GIT, Jenkins, Docker, Kubernetes and Zabbix Extensive experience working in RedHat Linux environment and MySQL database. Working knowledge of IIS (web Server), Citrix, RDP and Windows Servers Software development life-cycle (SDLC) exposure with technical leadership ability to Design, coding, testing and Integration phases An ability to learn new technologies/systems and assimilate new information quickly in a fast-paced and constantly changing environment Strategic thinker with a strong service orientation Minimum experience required- 3 to 7 years Qualification- BE/B.Tech or MCA regular Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Gurgaon Req ID: 767823

As passionate about our people as we are about our mission. What We’re All About Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live. What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. Q2 is seeking an Application Support Analyst to handle inbound calls from external customers seeking technical support for the Q2 Solution. This is a technical support role that requires mid-sized application troubleshooting and support as well as a customer centric personality. Qualified candidates must have experience with phone-based application support, strong communication and organization skills, and must pay close attention to detail. Familiarity with Windows OS/Server troubleshooting is preferable. Responsibilities Troubleshoot/resolve customer problems of complex nature such as code defects, product configurations (files or data), networking, platform, third party communications, or other issues commonly encountered in systems operation in a networked environment Lead the Q2 platform knowledge acquisition for the SDK Development and Support teams as a whole, and partner with Internal and External Development Teams to improve the overall supportability of the Q2 SDK platform Modify software as necessary including, but not limited to changing scripts, reviewing application logs and making necessary modifications in database tables and tune peripheral applications to resolve the customer’s problem in a production environment. Regularly update customers via phone, email or client relationship management tool of ongoing troubleshooting and resolution efforts Contribute, as needed, to team caseload management Build solutions to improve overall team efficiencies in the Q2 developer program Regularly receive escalated cases from management, and must prioritize accordingly Route tickets to appropriate team members and other Q2 departments as need while keeping the customer updated with status. Regularly document and report product/application defects to Development team and escalate unresolved problems to the appropriate resources. Proactively seek out, research, and implement improvements to better serve customers Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to. Cultivate cross-department communication, collaboration, and synergy Share best practices with team members to enhance the quality and efficiency of customer support Obtain higher-level direction when needed from the Development team Enable the advancement of others on the team by providing technical guidance and feedback May be called on to conduct training for others to facilitate technical development, or to educate the team on technical details, issues, processes, or troubleshooting. Experience And Knowledge Typically requires 2+ years of related support experience, including full-stack application support. Previous experience with enterprise/mid-sized software support or delivery experience required Server experience with Windows and/or Linux administration, including web servers such as IIS, NGINX, or others. Experience with Python programming preferred but not required Advanced database knowledge with MS SQL (current and supported versions) Must have the ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment Ability to discuss technical concepts with non-technical customers, handle tight timelines and demanding constraints needed Experience with cloud or container-based infrastructure preferred Previous knowledge of the banking industry and practices preferred Expert level understanding of the Q2 architecture and process workflow preferred Must have excellent communication skills and have the ability to interact with C-level executives Strong organization skills needed and must pay close attention to detail Must be able to work non-standard hours as needed to support on-call team members and perform scheduled work Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. This position requires fluent written and oral communication in English. Health & Wellness Hybrid Work Opportunities Flexible Time Off Career Development & Mentoring Programs Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents Community Volunteering & Company Philanthropy Programs Employee Peer Recognition Programs – “You Earned it” Click here to find out more about the benefits we offer. How We Give Back To The Community You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes. At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Show more Show less

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism Operations Management Level Senior Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Job Description & Summary: Aura & A&C form part of a core suite of applications used by the Assurance Line of Service in each PwC network firm. The Business Applications Operations (BAO) team for Aura/A&C hosting & support service (including application upgrades) to a large number of territories around the world. A global engineer is responsible for the technical implementation of mission critical business applications for the Assurance practice encompassing a number of PwC networks firms within the Aura Global hosting service. Responsibilities including complex deployment projects, innovation, process improvements and incident resolution whilst offering business value with a focus on service quality and agility. The engineer must have a comprehensive understanding of Microsoft technologies and platforms such as Azure, Microsoft AKS and the user tools such as Rafaay. Extensive knowledge of SQL server, IIS, .NET Framework and MS Windows Applications, giving them the ability to fully understand the Aura & A&C architecture. They have an understanding of SQL server DBA role and are experienced in SQL server, writing queries from business reporting to application data fixes. They are a team player, able to interact, share, communicate and collaborate with members of the Aura Global team, technical and non-technical and other Global Team such as the global development team, and territory IT as needed to overcome complexities, resolve issues and deliver a quality service. They have prior experience in the technical aspects of implementing and troubleshooting a mission critical application based on Microsoft technologies. Responsibilities: This role is offering an exciting opportunity to be involved in the technical delivery process for a high profile and high priority Global IT service. The Aura Global Aura Technical engineer is a key member of the team and focused on the delivery of the Aura application and is expected to work to a high standard. They will implement changes in response to incidents / new business requirements (including new code releases from the development team). They will troubleshoot and resolve application performance bottlenecks. They have expertise and understanding of Microsoft products such as IIS, .NET Framework and MS Windows Applications and the ability to develop a subject matter expertise in the end-to-end Aura application suite, its technical components, the interactions between components, and the underlying platforms & server environments. They have an understanding of SQL server and are expected to develop subject matter expertise in this Aura component. They will assist in build verification testing & QA They will contribute to the automation of windows tasks for application role out utilising windows scripting such as PowerShell, Asible and other technologies. They will have experience and knowledge into windows server systems ability in root cause analysis on production issues They will interact with Application Support teams and Major Incident Management, related operational teams and the development team to diagnose and resolve incidents affecting the Aura users and / or system operation. They will escalate incidents and work with relevant teams. They will provide subject expertise in Incident Management (as required) They will have the ability to document process such as FAQ’s and SOP’s and will maintain and update a central repository of information They will be able to execute routine tasks as per schedule such as application monitoring and execution of SOPs. Support the leadership team on the strategic direction of the Aura service / delivery programme Supporting the leadership with improvement plans that lay out what needs to be done – in terms of people, processes and technology, so as to improve the holistic service in which we provide and deliver and agreeing how these plans will be implemented Pro-actively engage with business colleagues within participating member firms, sharing ideas, technical expertise and providing thought leadership around topics of strategic interest that add business and IT value. Working to follow the SUN support model establishing 24 hours coverage. Actively participate in groups and networks within Global IT surrounding technology topics and areas of interest. Actively participate in sharing and suggesting new ideas globally, collaborating with others and whilst promoting alignment opportunities. Share knowledge into the wider IT organisation. Mandatory skill sets: Experience in the technical implementation and operation of mission critical IT services. Comprehensive understanding of Microsoft products such as SQL server, IIS, .NET Framework and MS Windows Applications. An understanding of SQL server Experience in SQL writing queries Experience in windows server systems and demonstrable history of root cause analysis on production issues Able to acquire a comprehensive understanding of a complex suite of IT applications / components. Able to work collaboratively with all members of the team in the delivery of the Aura Service. Good communication and interpersonal skills Excellent organisational skills Quality focused Calm under pressure Experience working in an ITIL-based framework. Proficient in English Preferred skill sets: SQL Server 2019 and above SQL Query / SSL SSRS .NET Framework Microsoft Azure Microsoft AKS Rafay / Containers/Microservers/ HashiCorp Ansible AWX VSTS DEVOPS pipeline deployments Linux (desirable) Scripting languages discipline powershell / Python or similar scripting Years of experience required: 6+ yrs Education qualification: B.Tech Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Technology Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Structured Query Language (SQL) Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date Show more Show less

Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development. As a QA Engineer, you will be responsible for managing the testing strategy, processes, and resources for the Decisions platform. This role works closely with ALL departments (Cloud Ops, Customer Success, Documentation, Professional Services, R&D, Solutions, and Support) to identify core issues and prioritize fixes for releases in a tight schedule. The successful candidate will combine technical and effective communication skills to drive quality in the product throughout the organization. Essential Functions/Priorities Identify and implement strategies to test the platform effectively in tight timelines across multiple platform versions. Work on a Global team that performs both automated and manual tests. Proficiency in writing Automated Tests using either C# or Java programming languages along with web automation frameworks like Selenium or Playwright. Communicate with leadership, developers, testers, and other departments regarding platform issues. Document testing results and create reports for leadership used in tracking release readiness. Support Duties Understands the technical intricacies of enterprise integrations and communicates plans and solutions for testing these scenarios effectively. Provides examples and training for testing resources on platform features. Anticipates problems and provides recommendations. Question the status quo and exude initiative. Watch, learn, speak up, and do what is needed to advance our mission and who we are as an organization. Requirements Certification in Quality Assurance (Automation) Attention to detail with the ability to multitask. Excellent written and verbal communication skills with the ability to effectively communicate with an on and off-shore audience. Understand databases, enterprise systems, web applications, and software industry best practices in Software QA, as well as the SDLC using Agile and other lean methodologies. Understand basic concepts about software development like data types, variables, iterating arrays, exception handling, etc. Or at least have a knack for solving software problems. Ability to analyze information from disparate sources to produce plans. Be very competent at using a Windows computer (if you don't know how to find your local IP address or shut down Windows using a command prompt, this probably isn't the job for you). A desire for excellence in user experience and for producing quality software for end-users. Enjoy being a software detective, familiar with testing fundamentals, Windows services, basic networking concepts, APIs, etc. Experience with any of the following is a plus but not required: .Net, HTML, C#, NET, SQL, JS, IIS, AD, Hyper-V/Virtualbox, and Any Software Testing Platform. Flexibility to meet changing organizational focus and needs in a fast-paced environment. Show more Show less

Description Reporting to the Support Lead, you will need to provide L2 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate teams if issues are not resolved. The Day-to-day Responsibilities Will Include Continuously Monitor IT Infrastructure, work on alerts and resolve. Escalate the issues to next level if required. Work experience on Infrastructure monitoring tools like – Logic Monitor, Kaseya, Nagios and New Relic Monitor application performance from New Relic and act on alerts, resolve Prepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Restoring a failed IT Service as quickly as possible and update the client Incident Management based on ITIL process Prioritise and manage multiple tickets related to different technologies where you are requested to work as per the client requirement Ensure that any technical issues on a service ticket are escalated efficiently and resolved as quickly as possible Change Management and Release management process based on ITIL Track computer system issues through to resolution, within agreed time limits and update the ticketing tool Ask customers targeted questions and deal with them through a series of communications and updates until the issue is get resolved. Provide prompt and accurate feedback to customers and update the client about the resolution Refer to internal databases, knowledgebase or external resources to provide accurate tech solutions without violating the SLA Follow up with clients to ensure their IT systems are fully functional after troubleshooting Technologies Windows Server Administration 2008R / 2012 / 2012R2 / 2016 Microsoft Office 365 Microsoft Exchange 2010 / 2013 / 2016 Backup Technologies, Veeam Backup and Replication 9/ 9.5/ Zerto backup Quest Rapid Recovery Hypervisor - VMWare vSphere 6 / 6.5 / 6.7 Networking – Cisco, FortiGate, Meraki Cloud Services – Azure, AWS, Forcepoint Citrix – XenApp, NetScaler, Provisioning Services ITIL End point protection, Sophos and Kaspersky IT Infrastructure Monitoring tool, Logic Monitor, SolarWinds and PRTG Network monitor, Kaseya Microsoft SQL Server / 2008/2014/2016 ADFS /DFS / IIS and Print Servers Storages and SAN Devices, Dell/ QNAP/ HP Remote Server Management – Kaseya, RDP, VNC Activities Daily Server health check monitoring and update Backups Administration – Checking and troubleshooting of backup jobs Active Directory Account Administration (Account additions / changes) Technical Information gathering for service delivery reporting hardware failures to third party vendors Responding to monitoring alerts and fix the issues Troubleshooting Escalating Windows Server related issues Printer troubleshooting Windows server patching Email Spam Management Firewall Administration Operation - NOC is 24*7*365 operation covering most of the MRI geographical regions, work 5 days in a week, 2 days week-off (not necessarily on Sat-Sun) and work on public holidays for which comp off will be provided. About The Business MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business. Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 4000 team members to support our clients and their unique needs! MRI is proud to be an Equal Employment Opportunity employer. Show more Show less

Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development. As a QA Engineer, you will be responsible for managing the testing strategy, processes, and resources for the Decisions platform. This role works closely with ALL departments (Cloud Ops, Customer Success, Documentation, Professional Services, R&D, Solutions, and Support) to identify core issues and prioritize fixes for releases in a tight schedule. The successful candidate will combine technical and effective communication skills to drive quality in the product throughout the organization. Essential Functions/Priorities Identify and implement strategies to test the platform effectively in tight timelines across multiple platform versions. Work on a Global team that performs both automated and manual tests. Proficiency in writing Automated Tests using either C# or Java programming languages along with web automation frameworks like Selenium or Playwright. Communicate with leadership, developers, testers, and other departments regarding platform issues. Document testing results and create reports for leadership used in tracking release readiness. Support Duties Understands the technical intricacies of enterprise integrations and communicates plans and solutions for testing these scenarios effectively. Provides examples and training for testing resources on platform features. Anticipates problems and provides recommendations. Question the status quo and exude initiative. Watch, learn, speak up, and do what is needed to advance our mission and who we are as an organization. Requirements Certification in Quality Assurance (Automation) Attention to detail with the ability to multitask. Excellent written and verbal communication skills with the ability to effectively communicate with an on and off-shore audience. Understand databases, enterprise systems, web applications, and software industry best practices in Software QA, as well as the SDLC using Agile and other lean methodologies. Understand basic concepts about software development like data types, variables, iterating arrays, exception handling, etc. Or at least have a knack for solving software problems. Ability to analyze information from disparate sources to produce plans. Be very competent at using a Windows computer (if you don't know how to find your local IP address or shut down Windows using a command prompt, this probably isn't the job for you). A desire for excellence in user experience and for producing quality software for end-users. Enjoy being a software detective, familiar with testing fundamentals, Windows services, basic networking concepts, APIs, etc. Experience with any of the following is a plus but not required: .Net, HTML, C#, NET, SQL, JS, IIS, AD, Hyper-V/Virtualbox, and Any Software Testing Platform. Flexibility to meet changing organizational focus and needs in a fast-paced environment. Show more Show less

Job Description for System Engineer System Engineer Service and Support Group Office Location: Remote Work The Company: Process Fusion (PFI) is a managed services and cloud application provider of Secure Information Exchange (SIX) and Business Process Automation (BPA) solutions. Our cloud input and output management solutions bridge the gap between the physical and digital world, by converting multi-channel inputs into actionable data, which can then be integrated into any system and further output into physical or digital forms. Our mission is to help organizations automate critical business processes, exchange information securely, and eliminate the inefficiencies and errors associated with manual and labor-intensive processes. The PFI crew is comprised of a group of highly technical, young, and energetic individuals. If you are searching for a corporate culture that promotes innovation and who is constantly exploring ways to incorporate innovative technologies in software, then this is the company for you. The Opportunity: We are seeking a Systems Engineer to join us as a permanent employee. Reporting to the Director of Technical Operations, this is a Toronto-based role working primarily on ongoing operations and support for our worldwide customers. In this role, you will play a critical role in monitoring, patching, and supporting equipment, software, and systems. You will ensure that the systems are functioning in accordance with Process Fusion Inc and Customer requirements and is an accepted industry practice. You are a System Engineer with a passion for making systems work on complex to simple solutions and applications offered by Process Fusion Inc. You have hands-on experience with operating and support applications or systems in various environments. You have outstanding communication skills to work with customers as well as co-workers, with a logical, structured mindset that demands you approach problems and issues in an organized, well-thought-out manner. Position Responsibilities: Provide first-line technical support for our cloud-based applications, and on prem applications,resolving customer issues in a timely and efficient manner. Log, track, and manage incidents from initial report to resolution, ensuring all are resolved within agreed service levels. Perform network and software troubleshooting to isolate and diagnose common problems. Monitor cloud environments and systems to ensure high availability and performance, identifying and resolving any potential issues before they impact customers. Working with small to medium sized project teams following modern best practices in project management. Regularly perform system checks to ensure the smooth running of IT systems. This includes managing updates, patches, and security measures to keep systems secure and up-to-date. Participate in system development activities, providing technical recommendations on bug fixes. Engage in research and development . Assist in the maintenance, updates, and upgrades of applications and infrastructure. Maintain accurate records and documentation of system configurations, changes, incidents, and resolutions. Minimum Requirements: Degree in Computer Science, Information Security, or a related discipline, or equivalent work experience. Experience in working in an IT support area. Experience working with Microsoft Window Server environments, Linux Servers(nice to have), on premise or cloud-based including the following technologies: Active Directory, DNS, GPOs, Exchange or Office online (O365), MS SQL, MS Azure(nice to have), VMWare, IIS. Experience working with or intermediate level familiarity with Networking technology and protocols, such as advanced IP routing, IP telephony, unified communications, virtualization, and storage technologies. Microsoft Azure certifications nice to have. Basic to Intermediate skill level in programming languages C++, Java script,Python or PowerShell is an asset. Strong problem-solving skills, self-motivation, and demonstration of proactive work in the design and management of reliable and robust production systems. Able to learn and work independently. Fluent in English; strong verbal, reading comprehension and written communication skills. Strong customer focus. Some experience working with customers and understanding business processes and ability to translate to technical needs Soft Skills: Strong Analytical Skills. Attention to Detail. Effective Communication: Proficiency in explaining technical database concepts to non-technical staff and stakeholders and working collaboratively with IT teams. Problem-Solving Abilities: Capacity to quickly identify issues and implement effective solutions, particularly under pressure. Adaptability and Continuous Learning: Eagerness to stay updated with the latest database technologies and trends and adapt to new tools and practices. Time Management: Skills in prioritizing tasks and managing time efficiently, especially in a fast-paced environment. Team Collaboration: Ability to work well in a team, contributing to and respecting collaborative efforts for database management and project completion. Proactive Approach: Taking initiative in monitoring and optimizing database performance without waiting for issues to arise. Resilience and Stress Management: Staying calm and effective under pressure, especially during critical situations like database outages or data recovery scenarios. Customer Service Orientation: Focused on meeting the needs of internal and external stakeholders, ensuring that database services are aligned with user requirements and business goals. Able to work in a 7 x 24 environment Benefits: Competitive base salary Company Benefits: Health Insurance for Self, Spouse, Kids and Parents, 18 Paid Leave per annum, 12 Sick Leave per annum, Team Meeting on every quarter, Assistance in creating home office environment, and if company recognised holidays falls on a weekend, the following workday will be considered as holiday.

Role Description Role Proficiency: Resolve complex trouble tickets spanning across different technologies and fine tune infrastructure for optimum performance and/or provide technical people and financial management (Hierarchical or Lateral) Outcomes 1) Mentor new team members in understanding customer infrastructure and processes2) Review and approve RCA prepared by team and drive corrective and preventive actions for permanent resolution3) Review problem tickets for timely closure. Measure incident reduction achieve by problem record for showcasing during Governance review4) Provide technical leadership for change implementation 5) Review CSI initiatives and aggressively drive for time bound closure to achieve optimization and efficiency goals6) Drive delivery finance goal to achieve project forecast numbers 7) Work on proposals and PIP for identified greenfield opportunity to increase revenue Measures Of Outcomes 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process – Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change tickets handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements10) Overall financial goals of project11) % of incident reduction by problem management12) Number of repeated escalations for the same technical issue Resolution/Response Outputs Expected: Daily review of resolution and response SLA for early intervention of SLA management Troubleshooting Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. Convert the new steps to KB article Perform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions. Assist and lead technical teams to rope in technology experts for complex issues Escalation/Elevation Escalate within organization/customer peer in case of resolution delay. Define OLA between delivery layers (L1 L2 L3 etc) and enforce adherence. SPOC for any customer and leadership escalations Tickets Backlog/Resolution Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure. Runbook/KB Review KB compliance and suggest changes. Initiate and drive periodic SOP review with customer stake holders Collaboration Collaborate with different towers of delivery for ticket resolution (within SLA) Resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues Stakeholder Management Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function’s relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization’ s policies and business conduct Process/efficiency Improvement Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation Coordinate and monitor IT process implementation within the function Compliance Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one-on-one mentorship for new joiners. Complete certification of respective career paths. Explore cross training possibilities for improved efficiency and career growth. Performance Management Update FAST Goals in NorthStar; track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback. Assist new team members understanding the customer environment day-to-day operations and people management for example roster transport and leaves. Prepare weekly/Monthly/Quarterly governance review slides. Drive finance goals of the account. Skill Examples 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server tickets to resolution4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage and backup enhancements. Perform change management.b. Skilled in in core fabric technology storage design and implementation. Hands on experience in backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades vulnerability remediation storage and backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage and backup team; review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design; Database schema creation and managementb. Identification of data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers witches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage and Backup:a. Subject Matter Expert in any of the and Backup technologies9) Tools:a. Proficient in understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database managementb. Knowledge in OS System and networking skills Additional Comments REQUIRED EXPERIENCE AND ABILITIES 1. Strong leadership of technical teams in a distributed environment 2. Hands on technical experience - Strong working knowledge of Developing, Designing and implementing large scale enterprise applications. 3. Possess strong analytical skills, organizational skills, attention to detail, and excellent verbal and written communication skills(Ability to prepare clear, concise, and persuasive communications with multiple stakeholders) 4. Demonstrated self-motivation and accountability; flexibility 5. Ability to recruit and develop cohesive teams 6. Ability to establish and maintain effective working relationships with co-workers, managers and internal and/or external customers 7. Good knowledge of Agile process 8. Managing Distributed and Enterprise web applications with strong experience executing Java projects 9. Proven ability to understand technological infrastructure and how it relates to project solutions and integrations, demonstrate the relationship of data structures as they relate to integrated systems solutions on a healthcare system 10. Demonstrates excellent consultative, solution selling skills and technical leadership 11. Demonstrated ability to adapt to new technologies and learn quickly; ability to think abstractly 12. Bachelor of Engineering in Computer Science or equivalent degree 13. Ability to think out of the box and be innovative 14. Ability to resolve blockers of team members both technically and functionally REQUIRED TECHNICAL SKILL SET Must have: 1. Proficient in Java, J2EE with a good knowledge of its ecosystems 2. Solid understanding of fundamental design and architecture patterns such as: n-tier, Publish/Subscribe, REST, MVC, Microservices, Data Access (OR/M, DAO’s…etc.), Integration tools, Knowledge of SOAP, REST and XML technologies (XML, XPath, XSL, XML Schema, RNG, DTD, XQuery, DOM, etc.) 3. Good hands on experience with MVC, JDBC, RESTful, SOAP and Micro Services. 4. Experience with popular application frameworks, such as Spring, JSF, Struts, Spring MVC, Spring Boot, Prime faces… Etc and UI frameworks such as React,Angular,Jquery etc. 5. Experience in Database (SQL) database design, Query Development and performance tuning as applicable w.r.t Oracle/DB2 6. Experience / knowledge of healthcare systems and comprehensive understanding of large healthcare payer overall structure, processes, functions including Claims, Membership and Provider processing is an asset 7. Experience using tools like Jira, Confluence, MS SharePoint etc. is an asset 8. 5 or more years related experience in relevant technologies/roles; 8+ Overall experience 9. Adherence to best coding practices and principles 10. Good Knowledge of performance tuning and provide optimal code 11. Should have good exposure to CI/CD frameworks like Jenkins, Docker etc Nice to have: 1. Expert level experience with business and technical applications, or any combination of education and experience, which would provide an equivalent background 2. Multi database, multi-language or multi business application experience preferred 3. Experience with Rules Engines such as Drools Key Responsibilities 1. Lead offshore team in all aspects of application development 2. Coordination of development effort with onshore teams 3. Participates in developing application scope and objectives and preparing functional and/or technical specifications 4. Analyses and classifies complex change request and identifies and documents possible enhancements 5. Develops and performs unit testing and fixes defects identified during testing and re-executes unit tests to validate results 6. Codes and maintains complex components of information systems. 7. Develops and performs system testing and fixes defects identified during testing and re-executes unit tests to validate results 8. Participates in integrating activities with other IT departments for successful implementation and support of project efforts 9. Ensure team delivers with Quality and Performance Skills Azure,Aws,Aws Cloud,Azure Cloud Show more Show less

P1-C2-STS JD Strong experience in Linux and Windows system administration. Develop & maintain automation procedures to assist with infrastructure automation Execute application software build & deployments supporting applications across the enterprise Develop & maintain scripts to automate existing manual build & deployment procedures Source Code Management: TFS & GIT Administration - Create & Maintain Branches, Handle Periodic Code Merges, Source Code Repositories User Management Work with Application Development & Operation teams to understand project specific needs with DevOps core function areas and implement the same Evaluate existing processes & tools and implement changes for better efficiency Analyze requirements and provide technical solutions for all automation needs Coordinate the promotion of code to stage & production environments in support of all roadmap & emergency releases. Experience in handling Production releases activities such as co-ordinating with application and Release Management Teams. Provide configuration management support for all applications and projects Show an understanding of the industry standards and practices and the knowledge of technical industry trends as they apply to client exisitng infrasture. Work in a fast paced agile type environment and should be good at multitasking Preferred Qualifications Experience with CI tools like Jenkins. Experience with deployments on Windows, Linux & AIX environments Experience with Deployment Automation tools like IBM UrbanCode, Jenkins Experience with any ticketing tools, preferably ServiceNow. Strong understanding of SDLC and Change management process. Experience in MSBuild & Maven based builds. Hands-on experience on Azure Devops Pipeline, Agent Pool etc. Deployment experience for Java, J2EE, Microsoft and Mobile applications Strong Source Code Administration Experience With GIT Preferred. Experiencce with Docker , kubernetes are must and OpenShift experience is add-on. Expertise in troubleshooting microservice applicaitons in kubernetes cluster. Storong understanding in netwroking such as HTTP,TCP/IP protocals. Windows IIS admininstaration is must. Extensive experience with any one of these scripting languages is required - PowerShell, Shell & Python scripting for automation Deployment experience with Mainframe applications using ChangeMan is a plus. Background and familiarity with banking applications is preferred Strong experience in Linux and Windows system administration. Develop & maintain automation procedures to assist with infrastructure automation Execute application software build & deployments supporting applications across the enterprise Source Code Management: TFS & GIT Administration - Create & Maintain Branches, Handle Periodic Code Merges, Source Code Repositories User Management Work with Application Development & Operation teams to understand project specific needs with DevOps core function areas and implement the same Mandatory Skills Experience with CI tools like Jenkins Experience with deployments on Windows, Linux & AIX environments Experience with Deployment Automation tools like IBM UrbanCode, Jenkins Experience in MSBuild & Maven based builds. Handson experience on Azure Devops Pipeline Agent Pool etc. Show more Show less

Job Description Candidate should be responsible for providing high quality Software support to end business clients. Should have good grasping of new software solutions and products. Integration knowledge with API and Identifying Logs. Coordinating with third party teams for closures of integration. Able to Overlook Team and provide closure for pending tasks. Able to Take a Responsibility for the New task. Should have Good Support Ticket management Skill Good Communication in English and Hindi. Coordinate with internal team for Issue Resolving, Identify Bugs and assignment to internal team & coordination with customer for the same. Required Candidate profile 3-5 Years of Experience in the field Good Communications skills Understanding Customers queries and having an approach towards solution Support Need to Be Provided Over Phone, Email, Ticketing Solution & Chat Understanding of Windows OS, IIS, SQL is a plus. Basic Networking Knowledge: Understanding of IP address, port configuration. Hands-on experience with Windows and Linux OS installation, configuration, and troubleshooting. Ability to analyze logs and troubleshoot common system issues. Experience in using SQL for simple queries and backup operations. Experience in creating technical documentation such as SRS, HLD, and LLD Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹480,000.00 per year Benefits: Cell phone reimbursement Internet reimbursement Provident Fund Education: Bachelor's (Preferred) Experience: Customer support: 1 year (Preferred) Software Support: 1 year (Preferred) Location: C G Road, Ahmedabad - 380009, Gujarat (Required) Work Location: In person

Job Title: Software Developer (.NET Core with Angular) Location: Sector 4, Chaar Murti, Greater Noida West Experience: 3-6 years of professional work experience as a .NET Developer, with a strong portfolio of web application development. About Us We are a dynamic and innovative Research & Development company headquartered in Hyderabad, established in 2013. Our name itself is German for "innovation," reflecting our core commitment to pioneering solutions. We specialize in the research and development of pharmaceutical drug products, focusing on complex generics and innovative products designed for global regulated markets. Our mission is to provide creative solutions for human suffering by developing affordable, high-quality medications, including solid orals, liquid orals, and injectables, with an expanding focus on dermal and topical R&D. We are driven by values such as customer centricity, reliability, efficiency, and transparency, and we aim to become a globally reputed company in our field. We foster a culture of equality and value addition in every aspect of our work. Job Summary We are seeking a skilled and experienced Software Developer specializing in .NET Core with Angular. The ideal candidate will be a key player in the full software development lifecycle of our web-based applications, contributing to our mission of leveraging technology to support our pharmaceutical R&D and operational goals. This role involves analyzing requirements, designing robust architectures, writing clean and testable code, developing RESTful APIs, and ensuring the seamless deployment and maintenance of our software solutions. You will work in a collaborative environment, with opportunities to support junior developers and contribute to the technological advancement of the company. Key Responsibilities Analyze system requirements, define project scope, and prioritize tasks effectively. Develop comprehensive technical specifications and robust application architecture, including detailed documentation. Write clean, scalable, testable, and maintainable code using .NET Core (C#) and other relevant programming languages (e.g., JQuery, scripting). Design, develop, and integrate user-facing elements and front-end applications using Angular, ensuring high performance and responsiveness. Develop and consume RESTful APIs for seamless integration between front-end and back-end systems. Design, build, and maintain efficient, reusable, and reliable C# code, demonstrating a strong understanding of application architecture and design patterns. Manage and implement both client-side and server-side logic, including handling postbacks and effectively utilizing web server controls. Implement robust file handling, comprehensive exception handling, and efficient event handling mechanisms. Integrate and manage FTP and mail functionalities within applications as required. Apply CSS and scripting languages for creating intuitive and visually appealing user interfaces. Conduct thorough testing and debugging of applications to ensure optimal performance, security, and reliability. Perform code reviews and refactor existing codebase to enhance quality, performance, and maintainability. Deploy fully functional applications to various environments (development, testing, production). Upgrade and modernize existing programs and applications to meet evolving business needs and technological advancements. Provide technical guidance, support, and mentorship to junior developers. Manage Internet Information Services (IIS) for hosting and application management, including setup, configuration, deployment, and troubleshooting. Configure, troubleshoot, and resolve issues related to application settings, configuration files (including secure management of DB credentials), FTP, and mail services. Effectively manage application behavior and settings through configuration files. Requirements (Should Have) Experience: 3-6 years of professional work experience as a .NET Developer, with a strong portfolio of web application development. Core Technical Skills Proficiency in building complex, scalable, and secure web-based applications. In-depth knowledge and hands-on experience with the .NET Core framework and C# programming language. Strong proficiency in Angular (latest versions preferred) for front-end development, including component-based architecture, services, and routing. Solid experience in designing, developing, and consuming RESTful APIs. Full-Stack Capabilities Demonstrated ability in full-stack development using C#, with a comprehensive understanding of application architecture, design patterns (e.g., MVC, MVVM), and best practices. Experience with both client-side and server-side processing, postbacks, and effective use of web server controls. Technical Knowledge Solid understanding and practical application of file handling, exception handling, and event handling. Experience with integrating and working with FTP and mail functionalities. Proficiency in modern front-end technologies including HTML5, CSS3, and JavaScript/TypeScript, along with JQuery. Familiarity with database technologies (e.g., SQL Server, Entity Framework). Understanding of software development principles like SOLID, DRY. Configuration, Deployment & DevOps Experience with configuring, troubleshooting, and debugging applications and their environments. Proven ability to manage application behavior through configuration files and environment variables. Hands-on experience with application setup, configuration, and hosting on IIS. Familiarity with version control systems (e.g., Git). Basic understanding of CI/CD pipelines is a plus. Soft Skills Excellent analytical and problem-solving skills with a meticulous attention to detail. Strong verbal and written communication skills. Ability to collaborate effectively within a team environment and work independently. Proactive, self-motivated, and eager to learn new technologies and methodologies. Strong organizational and time-management skills. Why Join Us? Be part of an innovative company making a real impact in the pharmaceutical R&D space. Work with cutting-edge technologies and contribute to meaningful projects. Collaborative and supportive work environment that values growth and learning. Opportunity to contribute to the development of software solutions that support scientific advancement. Skills: jquery,restful apis,javascript/typescript,iis,.net core (c#),ci/cd,.net core,version control systems (git),devops,database technologies,.net developer,front-end technologies,typescript,c#,design patterns (e.g., mvc, mvvm),javascript,entity framework,git,programming languages (e.g., jquery, scripting).,html5,css3,sql server,angular Show more Show less

Sr. Software Engineer, Assurant, GCC-India The Sr. Software Engineer is a position requiring working with our international clients, business partners, architects, engineers, management and other IT groups to understand, design and engineer technical solutions for the desired capabilities. Collaboration, communication, and problem solving are key skills required. The Sr. Software Engineer is responsible for understanding and contributing to detailed technical design for features of a given project for the application. The Sr. Software Engineer may be required to technically lead some aspects of the project This position will be at Hyderabad at our India location. What will be my duties and responsibilities in this job? Participates and contributes to design and build phases of the project Communicates frequently with lead engineers and management on project status, issues or news Follows the methodology standards and development process standards set by the Architects Learn new technologies for the project as needed Participate in design reviews Contributes to software reviews for consistency with best practices, standards and architecture guideline including code review Participates in finding solutions to problems, document procedures, mentors’ junior staff on problem resolution approach Collaborates and work with the Lead Engineer and Architects to design the appropriate solution for the project using the Architect guidelines. Participates on performing technical evaluations of vendor packages Collaborates with Application & Database Architecture and Lead in the selection and use of new, unexplored technology and design of projects Ensures final build adheres to approved design and meeting user requirements and expectations Analyzes conditions and strategies that effectively minimize implementation risk and/or improve system reliability and performance Participates in the integrations of components and systems Participates on team scrum meetings with peers, and users Demonstrates potential for leadership, including sharing technical guidance, training and mentoring others in areas of acquired expertise Works and meets with the team very frequently to discuss issues, progress, questions, open items, etc. Participates on interviews of new candidates for the projects Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company. What are the requirements needed for this position? Completion of BS degree in MIS, CS, Technical Certification, etc. and/or 5 - 10 years of experience. MS preferred Application-specific certifications generally considered a plus in the applications areas of focused for the technical lead. If certifications are not in place initially it is expected the lead will pursue and obtain these. Technical and non-technical Knowledge and Skills Excellent written communication skills String knowledge on Agile and Scrum practices Broad knowledge of web applications and infrastructure Strong knowledge of distributed systems Experience with Micro services design and development Experience with cloud application design patterns Experience in application architecture, design, and development a plus Experience in influencing others, managing conflict and interacting well with individuals throughout the organizational hierarchy Technology Broad knowledge and experience in the use of expertise in distributed technologies including but not limited to Visual Studio .NET, Visual Basic .NET, C#.NET .NET Framework 3.5 & higher, AJAX and Extensible Markup Language (XML & XMLT); IIS 7.0 and higher Others technology required CodeSmith code generator, Web Services, WSS 3.0, WSE, & WCF, CSS, HTML, DHTML, Angular, Angular Framework, Sitefinity; JavaScript, SonarQube, Service Fabric, Service bus and others Azure technology Source control tool – ADO Reporting tool – SSRS and SharePoint Database technology including Oracle 19c or higher and SQL server 2020 + and PL/SQL and Stored procedures Proficiency with Oracle What is the Preferred Experience, Skills, and Knowledge needed for this position? Experience administrating geographically dispersed systems. Minimum of 7 years of experience in technology services related work. Minimum of 4 years of related hardware/software and system technologies. Multi-lingual is a plus Show more Show less

Role : L2 Support Engineer – NOC & Infrastructure Operations Experience : 5 - 7 Years Location : PUNE Job Description Critical Skills to Possess: Deep understanding of server/network infrastructure and cloud platforms (AWS/Azure/GCP). Strong troubleshooting across app tiers: web servers (Apache, Nginx, IIS), app servers (Tomcat, JBoss, WebLogic), and DBs (SQL Server, Oracle, MySQL). Experience working with ITSM tools like ServiceNow, BMC Remedy, and Ivantic Service Management. Familiarity with CI/CD and DevOps tools is a plus (Jenkins, Git, Docker). Sound knowledge of ITIL processes (Incident, Problem, Change Management). Preferred Certifications ITIL Intermediate or Practitioner (Operations or Service Management Track). CompTIA Network+, Microsoft AZ-104/AWS SysOps/Red Hat Certified Engineer (RHCE). Preferred Qualifications BS degree in Computer Science or Engineering or equivalent experience Job Roles And Responsibilities Roles and Responsibilities: Own high-severity and escalated incidents across network, server, application, and middleware layers. Lead RCA (Root Cause Analysis) efforts for recurring issues using logs, dashboards, and correlation tools (e.g., Splunk, SolarWinds). Troubleshoot application-level issues (e.g., API failures, integration errors, service restarts) in coordination with App Support teams. Perform log analysis and monitor application health metrics using tools like SolarWinds, Kibana, or Grafana. Automate alert correlation, ticket enrichment, and remediation using scripting (Python, Bash, or PowerShell). Coach and mentor L1 staff, and review SOPs/runbooks for operational excellence. Ensure accurate and timely documentation of incidents, resolutions, and changes in the ITSM system. Participate in change control, patch coordination, and system upgrades Show more Show less

Sitecore Developer Job Type: -Full-Time Job Summary: We are seeking a skilled and passionate Sitecore Developer with 3-5 years of hands-on experience in building, customizing, and maintaining enterprise-level digital solutions using Sitecore. The ideal candidate will have strong expertise in Sitecore versions 9 & 10, Headless JSS, Sitecore SXA and Sitecore XM Cloud, and should be capable of delivering high-quality, scalable, and performant solutions in a collaborative team environment. Roles & Responsibilities: Interact with team-mates and customers to identify problems and solutions in working toward completion of project goal. Develop technical specifications based on functional requirements. Initiator and communicator – Drive communication with potential customers through effective product demonstrations, understand their needs and provide feedback to product teams. Develop components of the technical solution Help/co-ordinate with teammates in the creation of customer components and applications Perform tests according to a given test plan and documents results. Perform basic support and debugging in test and production environment Identify and escalate problems. Maintain and repair existing applications. Experience in client communication Required Skills Strong experience in Sitecore 9, 10 XP/XM/SXA/Headless JSS. Good experience with .Net 4.5, HTML, JavaScript, CSS, MVC, Web services, SQL Server Good knowledge of Sitecore CMS Strong knowledge of Visual Studio, TFS and at least one of the .NET languages (C#, ASP.NET) Hands-on experience in dot net core. Deep understanding of the web: protocols, architecture, infrastructure, servers (IIS), proxies, load balancing, high availability, and databases, etc. Deep understanding of modern patterns and practices: unit testing, inversion of control, repository, MVC and continuous integration, etc. Unicorn and TDS experience. SOLR Search Experience. Qualification and Experience: Experience – 3-5 years of relevant experience. Qualification- BE/B.tech, MCA Show more Show less

Title: Cloud Ops Administrator Responsibilities And Deliverables Hands on experience monitoring, managing, and maintaining high availability web systems (Windows and Linux) as a System Administrator Engineer. Follow and champion ITIL Best Practices and Standards. Maintenance of data backups and Disaster Recovery Plans. Good Understanding of networking (VNET, Subnet, private link, VNET peering). Working with Networking, certificates, Oauth, AzureAD, ASE, ASP, AKS, Azure Apps, Load Balancers, Application gateway, Firewall, Load balancer, API Management, SqlServer, Databases on Azure Leverage the use of industry standard tools including: - CloudWatch or New Relic or Log Analytics or Azure Monitor or Application Insights, etc. to ensure that our customers enjoy outstanding service. Implement routine Service Requests, with an expectation that future requests will be automated where possible. Supervise Windows, Network, and Infrastructure trends to ensure that we are ready to scale with encouraged rapid growth. Developing and create scripts for configuration and infrastructure deployment. Strong scripting knowledge required (Bash, PowerShell or Python). Design and deploy CI/CD pipelines (GitHub Actions, Octopus, Ansible, Jenkins, Azure DevOps). Create infrastructure as code scripts (Terraform, ARM Templates, Cloud Formation, etc.). Become a resource for knowledge of emerging and existing Cloud Technologies with and focus on Azure and AWS. Hands on experience in analyzing Application logs, IIS logs, System logs and security logs using event views and log manager. Handling all activities following secure practices (SSL, Certificates, Key Vault, Secret Variables/Arguments). AWS and Azure are required. Organizational Alignment Reports to the Manager, Cloud Support. Builds and manages relationships with multi-functional teams within the organization Technical Proficiencies Proficient in supervising and logging tools such as New Relic or Application Insights or AppDynamics or DataDog Experience with maintenance and administration of Windows, Linux Servers, and Kubernetes. Experience with automation using scripting languages, such as PowerShell, YAML, JSON or similar. Configuration management experience – Ansible, Terraform, Azure Automation Run book or similar. Experience with SQL Server database maintenance and administration (preferred). Experience with Service Now (preferred) Experience 5+ years of experience as a Cloud Operations Administrator Have demonstrated ability supporting and building high availability Windows/Linux servers. Emphasis on supporting the WISA stack (Windows/IIS/SQL Server(MS)/ASP.net) 3+ years of experience working with cloud technologies including Azure, AWS 1+ years of experience working with container technology including docker and Kubernetes Working within Scrum, Kanban, or Lean methodologies Education Bachelor’s Degree or College Diploma in Computer Science, Information Systems, or equivalent experience. Same Posting Description for Internal and External Candidates Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Intelex Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutions for Environment, Health, Safety and Quality (EHSQ) programs. Our scalable, web-based software provides clients with unprecedented flexibility in managing, tracking and reporting on essential corporate information. Intelex software easily integrates with common ERP systems like SAP and PeopleSoft creating a seamless solution for enterprise-wide information management. Intelex’s friendly, knowledgeable staff ensures our almost 1400 clients and over 3.5 million users from companies across the globe get the most out of our groundbreaking, user-friendly software solutions. Visit www.intelex.com to learn more. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. Bonus or Equity This position is also eligible for bonus as part of the total compensation package. Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutions for Environment, Health, Safety and Quality (EHSQ) programs. Our scalable, web-based software provides clients with unprecedented flexibility in managing, tracking and reporting on essential corporate information. Intelex software easily integrates with common ERP systems like SAP and PeopleSoft creating a seamless solution for enterprise-wide information management. Intelex’s friendly, knowledgeable staff ensures our almost 1400 clients and over 3.5 million users from companies across the globe get the most out of our groundbreaking, user-friendly software solutions. Visit www.intelex.com to learn more. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. This position is also eligible for bonus as part of the total compensation package. Show more Show less

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. 8+ Years designing, developing, and administering IBM Cognos 11.1.x application. Cognos 11.1.x upgrade experience required. Installing hot fixes / service packs to the existing version of Cognos Analytics. Experience with Motio CI integration with Cognos Analytics. Knowledge on Cognos SDK and Cognos life cycle manager is a plus. Hands on experience on granular level Cognos security customization and installing any third partly tools. Hands on experience in Cognos Framework manager install and Configuration. Experience with Publishing packages and customize the package acccess as per requirement. Knowledge on Cognos TM1 is Plus. Experience with Cognos/Tableau installation and configuration in AWS Responsible in troubleshooting, resolving Cognos Analytics/tableau issues, open service requests with Cognos vendor, work with different teams providing recommendations, driving standards, plan and execute effective transition on development and production operations. Deployment of Cognos in a clustered environment and performing upgrades Implement and document best practices for a Cognos Environment. Experience in Windows/Linux based operating system environment and well versed in Linux OS commands. Experience should include maintenance and support activities, performance monitoring and tuning, upgrading versions, software configuration, business continuity and disaster recovery planning, and general IT processes such as Change Management, Configuration Management, Problem Resolution, and Incident Tracking required. Ability to cross-train team. Implementation of proactive Cognos environment health checks. Hands on Cognos user groups, security, and user entitlement administration Experience with Cognos User LDAP/Active Directory Integration /Synchronization preferred Experience with IIS 7.5 or higher is plus. Integrate Cognos with SharePoint portal/ team is a plus. Ability to provide 24 by 7 production support for Cognos in an on- rotation with excellent communication skills required Any other BI tool experience such as Tableau/Jaspersoft/Crystal is a plus Experience with industry BI/Reporting toolsets including Tableau, Jaspersoft, Cognos, Power BI, and Crystal. Tableau 2022.1.x upgrade experience required. Knowledge on Jasper report server upgrade 6.2 to 8.1 version is plus Experience with connecting to Hadoop, Oracle Sybase, DB2, Netezza, Teradata, and SQL databases Knowledge on Data Science integration and application (Python, R) Knowledge on programming languages (SDK, API's, Java, JavaScript) Customizing Cognos and tableau URL's look and feel is plus. Excellent communication skills (must be able to interface with both technical and business leaders in the organization) Oversee and perform all system administration and change management responsibilities on the Tableau server, including server maintenance, patching, and hardware/software upgrades Experience in migrate tableau workbooks/data sources into higher environments. Expertise in install/configure Jasper report server on- premises and cloud environment Experience in deploy jasper report code from one environment to another environment Experience with install/configure Apache tomcat and knowledge on customization of system.xml and web.xml files. Show more Show less

About Kinaxis Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis. In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Chennai and around the world as we continue to innovate and revolutionize how we support our customers. Our journey in India began in 2020 and we have been growing steadily since then! Building a high-trust and high-performance culture is important to us and we are proud to be Great Place to Work® Certified TM . Our state-of-the-art office, located in the World Trade Centre in Chennai, offers our growing team space for expansion and collaboration. Location Chennai, India About The Team We provide best in class technical support to our customers, focused on solving critical product issues as well as performing a wide range of operational activities. Customer Satisfaction is our number one goal, and we are committed to ensuring Maestro is running smoothly to meet our customer’s needs. As a member of our Customer Support team, our Technical Support Analysts provide responsive technical support to our customers and perform a range of activities to resolve product or service issues. You won’t shy away from digging in on technical problems and find satisfaction in solving issues and root cause identification. What you will do Working with consultants, hosting partner representatives, and customer IT Specialists to provision, set up, test, and deploy customer environment Monitoring hardware/software components of our on-demand service. Resolving problems in a timely manner while ensuring customers are kept informed of progress. Ensuring that all aspects of our customers' Service Level Agreements and Support Agreements are fully met. Performing daily application administration functions for our on-demand hosted customers and on premise remote-administration customers. Responding to customers' queries by determining the nature and likely causes of customer problems, recommending corrective action or guiding the customer through the necessary steps to a resolution. Following up with customers to ensure problems were resolved and/or recommending further action to ensure non-recurrence. Develop and present proactive system health reports Providing liaison and coordination activities with other departments to respond to or resolve urgent or complex customer/service problems and inquiries. Participate in on-call duties rotation, after hours environment maintenances Technologies we use Analytical Problem Solving Strong Research and Troubleshooting skills Solid written and verbal Communication skills Demonstrated Customer Service Orientation Adept in practical applications of Problem Escalation What we are looking for 3-5 years previous experience in a Technical Support role supporting external customers on a software solution, ideally for a SaaS based company A Post-secondary diploma or degree in a related discipline. Knowledge of relevant case tracking applications Solid working knowledge of the Windows environments, IIS, and experience with web-based applications. Experience with Manufacturing and Inventory management considered a valuable asset. Working knowledge of relational database and query writing considered a valuable asset. Experience with monitoring and responding to issues with transactional data flows considered a valuable asset. Willingness to work pager support coverage rotated across the team. . Kinaxis Maestro certification in the role of Contributor, Author, or Admin considered an asset #Intermediate Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com . Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. Show more Show less

Sr. Software Engineer Job Summary The Sr. Software Engineer focused on security is responsible for the implementation of different security fixes and full stack implementation of a software technology stack to enable remote services. The development and maintenance of Vertiv s LIFE Services Cloud Platform will require knowledge of React. JS/Angular, . NET Core, web development, database, and messaging service technologies. This position will work with a software architect on the overall design of the system as well as other software engineers to develop the solution. Duties and Responsibilities Leadership role in design, development, debugging, and testing of the full stack software solution. Own system features through the full stack implementation. Strong motivation to learn about software security aspects. Support the implementation of security fixes (typically code injections, buffer overflow, remote injections ) to assigned products. Active participation during the design and specification process to ensure project plans are viable and the best approach to meet the business objectives Ensure implementation of the user interface adheres to human centered design principles and branding standards Provide development and testing estimates based on engineering specifications Participation in a collaborative environment including team break-outs, design and scrum meetings Manage and update current work efforts as recorded in User Stories and tasks within Rally Develop prototypes to rapidly validate design ideas Collaborate with the team to ensure clearly defined interfaces between components of the complete software solution Adhere to coding standards, source control procedures, and documentation Develop reusable components for common functionality and reduced maintenance costs Assist in identifying and mitigating risks throughout the development life cycle Provide continuous improvement ideas regarding coding standards, source control procedures, and documentation Provide technical recommendations to product management, architecture, and fellow engineers Other duties as required Requirements BA, BSc, or MSc in Computer Science or other technical discipline 5+ years software development experience with a record of accomplishment Experience with web application design and development principles Experience with Object Oriented Programming (OOP) design and development principles Demonstrated use of software design patterns in prior software development projects Strong Troubleshooting skills and problem analysis Experience with Service Oriented Architectures (SOA), relational and non-relational databases, RESTful web services, and IoT protocols. Experience with Python, containerization (Docker), microservices, cloud development (Azure, AWS) considered a plus Ability to design and develop software from engineering specifications Experience in the agile development methodology, is a plus. Experience debugging and solving technical problems Understanding of software security principles and design Experience with web servers and application servers (IIS and Azure cloud is a plus); Knowledge of cryptography, authentication, authorization and best practice architecture Knowledge about most common security threats in web apps - OWASP/SANS25 (code injections, buffer overflow, remote injections ) Experience with creating engineering specifications and test plans Highly skilled in React front-end framework. Experience with Angular considered a plus. Experience with JavaScript charting, graphing, and dash boarding frameworks such as Highcharts, FusionCharts, ZingChart, etc. Highly proficient in . NET Core, MVC, C#, C++, and SQL Experience with modeling properties of equipment or devices within software used for analysis and reporting Understanding of the data center and telecom industries is preferred, but not required Excellent written, verbal and analytical skills required. English required, other languages a plus. Proficient with Microsoft Word, PowerPoint, & Excel Working Conditions/Other Normal office environment. Geographically distributed (virtual) team. Extensive use of computer to complete assignments. Ability to multi-task in a fast-paced environment with multiple deadlines is essential.

Join our Team Our Exciting Opportunity This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. We believe in trust – we trust each other to do the right things We believe in taking decisions as close to the product and technical expertise as possible We believe in creativity – trying new things and learning from our mistakes We believe in sharing our insights and helping one another to build an even better user plane We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply What You Will Do Providing Operational support for MITO and DevOps tool Handling customer configuration activities Handling Regular Maintenance activities Managing stakeholder communication for ticket handling To adhere the Operational SLAs Should be able to support 24x7 on need basis Analyse customer reported/ application issues and deliver the resolution Propose solution scenarios with identified components You will bring Extensive maintenance/support experience with leading technical role and a deep understanding of the underlying processes, methods and tools Working knowledge with Java Technologies & python Experience working with tools like SVN/GIT, Jenkins, Docker, Kubernetes and Zabbix Extensive experience working in RedHat Linux environment and MySQL database. Working knowledge of IIS (web Server), Citrix, RDP and Windows Servers Software development life-cycle (SDLC) exposure with technical leadership ability to Design, coding, testing and Integration phases An ability to learn new technologies/systems and assimilate new information quickly in a fast-paced and constantly changing environment Strategic thinker with a strong service orientation Minimum Experience Required- 3 To 7 Years Qualification- BE/B.Tech or MCA regular Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Gurgaon Req ID: 767823 Show more Show less

Overall Objectives of Job Administration of One Identity tool and management of integrated Identities and Services. Engineering support of One Identity Manager Environment Management of cloud and on-prem infrastructures hosting IAM. On boarding of Allianz Organizations to IAM Infrastructure. Understanding of the whole IAM environment, Active Directory Multi forest environment at an enterprise level, Windows OS, IIS, MS SQL server Monitor, Report and Analysis of bugs during and after IAM release versions. Performance management of IAM tools, database and Infrastructure. Administration of Identities and Services integrated with the One IDM tool. Support for Organization integration with the IAM Infra. Collaborate and work with onshore development and project team to provide solutions and assist during Project release, testing and for operational support. Responsible for management of incident, problem and change within the IAM Infrastructure. Responsible for documentation and update of IAM Processes and operating procedures. Work with Software Development tool (e.g., JIRA) and handle various IAM related tasks. Qualification & Experience Experience: 5 or more years in Enterprise IT with core focus on IAM Technologies line One Identity or similar IAM tools. Qualifications: Graduate Degree in computer science, information technology, or similar field Certification in security domain is a plus. Cloud certifications and knowledge in Azure, AWS is an advantage. Microsoft certifications on designing infra solutions, administering, and managing server and cloud infra is an advantage. Understanding of Agile and similar industry standards. Skills/Specific Tasks/Activities Performed Technical Experience in One Identity tool (preferred) operations or similar IAM tools. Knowledge of Windows server technologies. Knowledge of Microsoft Active Directory Knowledge in DNS, TCP/IP, network technologies Knowledge in MS-SQL (single and cluster configuration) – database technologies. Knowledge of incident, problem, change process handling Functional / Domain Experience in IAM solutions with strong knowledge of IAM concepts and understanding of security, risks, and governance. Show more Show less

#freepost Designation: Middleware Administrator (L1) Location: Gurugram Qualification: B.E. / B. Tech/BCA Roles and Responsability Monitor application response times from the end-user perspective in real time and alert organizations when performance is unacceptable. By alerting the user to problems and intelligently segmenting response times, it should quickly expose problem sources and minimizes the time necessary for resolution. It should allow specific application transactions to be captured and monitored separately. This allows administrators to select the most important operations within business-critical applications to be measured and tracked individually. It should use baseline-oriented thresholds to raise alerts when application response times deviate from acceptable levels. This allows IT administrators to respond quickly to problems and minimize the impact on service delivery. Shutdown and start-up of applications, generation of MIS reports, monitoring of application load user account management scripts execution, analysing system events, monitoring of error logs etc Monitoring of applications, including Oracle Forms 10g ,Oracle SSO 10g ,OID 10g, Oracle Portal 10g ,Oracle Reports 10g ,Internet Application Server (OAS) 10.1.2.2.0, Oracle Web Server (OWS) 10.1.2.2.0, Oracle WebCenter Portal 12.2.1.3 ,Oracle Access Manager 12.2.1.3,Oracle Internet Directory 12.2.1.3,Oracle WebLogic Server 12.2.1.3,Oracle HTTP Server 12.2.1.3, Oracle ADF 12.2.1.3 (Fusion middleware) ,Oracle Forms 12.2.1.3,Oracle Reports12.2.1.3,mobile apps, Windows IIS, portal, web cache, BizTalk application and DNS applications, tomcat etc. Job Type: Full-time Work Location: In person

Company Overview: Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications Position Overview: The IT Operations Team is a part of Wolters Kluwer Global Business Services (GBS). GBS is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications. We are looking for Associate IT Operations Analyst with the following technical skills Knowledge of IAAS/PAAS on Windows Azure/AWS Cloud Platforms Knowledge of Azure ILB/AppGateways/Traffic Managers Knowledge installation/migration/up-gradation of Windows/Linux servers Troubleshooting issues with Windows/Linux servers. Experience in supporting applications like Web Apps, Websites, and applications hosted on IIS. Hands-on Experience in IIS administration. Knowledge of Ansible, Terraform. Knowledge of application deployment tools and deployment processes. Incident and change management process knowledge – ITIL is preferred Good Understanding of Networking tools and Network related troubleshooting Good understanding of storage and backup administration Good understanding and troubleshooting skills on Active Directory/GPO/DHCP/DNS ITIL experience and experience on Release and Build deployment experience Understanding of various monitoring tools (Eg: Axonius, Zabbix, Opsramp, SCOM, F5, AppDynamics, PRTG, Pagerduty) Understanding of ticketing tools like Service Now and Jira Knowledge in Application Operations and DevOps are preferred. Essential Duties and Responsibilities: IT Operations Provide operations support for AWS/Azure Cloud. Uses appropriate tools to deploy and troubleshoot applications and deployments. Follow all the processes defined by the Business to ensure the expected outcomes Application installation, management, upgrade and maintenance. Effective use of IT infrastructure components and monitors their performance Monitor applications and troubleshoot to ensure 100 % system availability. Provide Feedback to dev and Qa teams to follow the best application deployment and ITIL processes. Maintain technical documentation Relationships and engagement: Implements Team engagement/ good communications with Team and relevant stakeholders, for example, handling of incidents, problems, and issues; managing resolutions; change management corrective actions and lessons learned collection and dissemination of relevant information. Uses Feedback from customers and stakeholders for effective work relationships. Job Qualifications Education: Required: Bachelor’s Degree in Computer Science, Mathematics, or Information Technology, or related field. Preferred: Master’s Degree in Computer Science or Information Technology or related field. Experience: 0-3 years’ IT Experience 0-3 years’ experience managing Windows and or Linux operating systems 0-3 years’ experience managing systems in Azure, AWS. 0-3 years’ experience working with ARM and or CFT templates 0-3 years’ experience working with configuration management solutions (i.e. Ansible, Chef, Puppet) 0-3 years’ experience in data base support Experience working in a student employment program or related experience An interest in Information Technology and in Information Services and Software space Other Knowledge, Skills, Abilities or Certifications: Experience in to Public Cloud (Azure/AWS) Soft Skills Required Excellent analytical and problem-solving abilities Excellent communication and presentation skills Strong client-service orientation Sound business acumen and strategic skills Excellent oral, written, and interpersonal communication skills, including strong presentation skills. Strong client-service orientation A positive attitude and the ability to thrive in a collaborative environment. Outstanding organizational skills Ability to collaborate effectively at all levels and functions Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Experience- 5-10 years Working days - 5 days Working from Client location Location- Bangalore/ Chennai JD- Required Experience- · 5-12 years experience in Operations Management, with strong leadership and organizational skills. · Have managed day-to-day operations of IT service delivery, including incident management, problem resolution, change management, and service request fulfillment. · Knowledge of ITIL best practices and frameworks to standardize operational processes and improve service efficiency and effectiveness. · Lead regular performance reviews and assessments to identify operational bottlenecks, inefficiencies, and areas for improvement. · Experience optimizing through automation of manual processes, streamlining workflows, and enhancing operational agility and scalability. Develop and maintain operational documentation, including procedures, policies, and knowledge articles, to ensure consistency and compliance with industry standards. Must have technical skill- · Experience with ticketing tools like Service Now or BMC ITSM Remedy for incident, change and problem management. · Operations experience in Payara on Linux · Scripting and automation expertise for On Premise infrastructure. · Infrastructure monitoring, alerting systems, and dashboards setup. · Proficiency with Microsoft IIS and batch jobs. Experience with Oracle databases Job Types: Full-time, Permanent Pay: From ₹800,000.00 per year Work Days: Monday to Friday Ability to commute/relocate: Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current CTC? What is your expected CTC? What is your highest qualification? What is your current location? How soon you can join? How many years of experience do you have in IT Operations Management including IT service delivery, incident management, problem resolution, change management, and service request fulfillment? Do you have operations experience in Payara on Linux? Are you ok with 5 days working from the client location? Do you have experience with Microsoft IIS and batch jobs and oracle database? Do you have knowledge of ITIL? How many years of experience do you have with ticketing tools like Service Now or BMC ITSM Remedy for incident, change and problem management? Experience: total work: 5 years (Required) Work Location: In person

Job Title: Support Specialist Experience: 2-5 years Location: Bangalore/Mangalore, Karnataka About Tetherfi: At Tetherfi, we create intelligent solutions that drives business and increase productivity. We combine industry expertise, technological capabilities and human-centred approach to help businesses evolve from thinking digital to being digital. The Right Individual: The ideal candidate will be expected to provide technical support to organizations by managing, maintaining, and troubleshooting their IT systems. We are looking for a Support Specialist to assist our customers with technical problems when using our products and services. Your responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. Required Functional Skills: Must have prior experience in supporting CTI or IVR or PBX or any Agent Desktop Application. Must have worked at Customer Site handling day-day production issues in a Contact Center environment. Excellent Customer handling Skills, Engineers worked as in-house engineers/site engineers supporting any application-based Contact center products at customer sites like Bank, Telco are preferred. Good Understanding about Contact Center & Telephony concepts with any of the major platforms like AVAYA, GENESYS, CISCO, ASPECT, etc., will be added advantage. Thorough understanding of Contact Center & Unified Communication Support Process. Candidate should have realization on designing and troubleshooting routing workflows and CTI integrations. Experience in application support using Tomcat and with knowledge on IIS, windows services, event viewer. Must have Knowledge of analysing application logs, preparing and executing SQL queries, error logs and event viewer logs. Prior experience in AVAYA Gateways with hands on configuration in creating VDN, Vector announcements, Dial plan, Route pattern, Trunk configuration, signalling configurations, SIP configurations is good to have. Roles & Responsibilities: Candidate will be part of our Support team liaising with Product developers to support Tetherfi Products deployed at customer sites across the globe. Will work along with the Support Lead, take up support tickets assigned, probe the issue and give possible resolution within the Turn Around Time. Candidates will be trained in Tetherfi’s products to give end to end resolutions on usual technical issues raised. Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment. Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Tetherfi Products. Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer. May have to extend regular work timings and work on various time zones while working on Support tasks assigned. Will report to the Support Lead and will be part of INDIA Delivery Center. Will be given opportunity to scale up to the level of Account SPOC for Tetherfi accounts globally. Open to travel onsite based on customer/business needs. Should be able to take ownership of weekly meetings, updated resolutions in tool, prepare FAQ, give KT sessions. Required Professional & Interpersonal Qualities: Any Graduate / BE / BTech /MCA. Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers. Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization. Working according to target market time zone a must. Excellent verbal, written and effective communication skills. Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment. Effective time-management, organizational and prioritization skills. Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership. Prioritize and juggle between multiple tasks based on business needs. Must bring structure to ambiguous / open ended challenging assignments. Job Type: Full-time Pay: ₹400,000.00 - ₹900,000.00 per year Benefits: Health insurance Provident Fund Work Days: Weekend availability Experience: Technical support: 2 years (Required) Application support: 1 year (Required) Software troubleshooting: 2 years (Required) Work Location: In person