Production Support Associate - Level III Cummins Inc.

0.0 - 4.0 years

0 Lacs

pune, maharashtra

On-site

The IT Support Associate - Level I provides operational support to ensure the effectiveness, efficiency, accuracy, and availability of IT resources for end users. In this role, you will act as the main point of contact for service-related inquiries, maintaining relationships with key customers and suppliers to ensure satisfaction and effective communication. You will provide IT support for designated areas according to established processes, diagnosing and troubleshooting issues with IT hardware and software components. Additionally, you will install, configure, or address IT hardware and application issues as directed. Utilizing the Incident Management system, you will log reported issues and actions taken to ensure accurate tracking and follow-up, performing initial troubleshooting and escalating unresolved issues to higher-level support when necessary. You will also assist with various IT tasks and projects as assigned by supervisors. To succeed in this role, effective communication is key in developing and delivering clear, multi-faceted communications tailored to different audiences. You should prioritize customer needs, build strong relationships, and maintain trustworthiness through honesty and integrity. Actively seek opportunities for personal and professional growth while adjusting approaches in real-time to respond effectively to shifting demands. Maintain accurate records of issues and requests for continuous improvement and value diverse perspectives and cultures that enhance the organization. A high school diploma or equivalent is required for this position, and additional education or specialized training is a plus. While no prior work experience is necessary, this role is suitable for entry-level candidates. Technical proficiency in installation and troubleshooting of CMES, QDAS, Radinik, and MFG software is preferred, along with a basic understanding of Oracle databases, SQL, and IIoT devices. Knowledge of Power BI, Power Apps, SharePoint, LAN, WAN, and general computer hardware is beneficial. Proficiency in MS Excel and PowerPoint for data analysis and presentation is required, along with problem-solving skills to diagnose and resolve customer-identified issues using systematic analysis and established methodologies. This is an on-site shop job at Cummins Inc., with a relocation package available.,

Posted 4 days ago

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