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3.0 - 7.0 years
0 Lacs
haryana
On-site
You are a highly motivated and technically proficient individual with a minimum of 3 years of experience, preferably in the health-tech sector in a software deployment role. Join our team as a Deployment and Customer Support Engineer. Your responsibilities will include deploying our software at customer sites such as hospitals and healthcare organizations, integrating with healthcare IT systems like PACS, EMR, HIS, and Imaging software, supporting cloud-based solutions, providing ongoing customer support, giving training to users, and troubleshooting. You will serve as the key point of contact and account manager for day-to-day issues, collaborating with healthcare IT teams of hospitals, vendors, and internal stakeholders. You will also engage in remote collaboration with the team in the UK to discuss, understand, and map workflows and perform necessary configurations required for software deployment. As part of deployment, you will travel to customer sites, onboard software users, and interact with doctors, operational staff, and relevant individuals from different departments in hospitals and other healthcare organizations. Knowledge of Healthcare IT Standards such as DICOM, HL7, IHE, FHIR, and relevant medical imaging workflows is essential. Your general skills should include proficiency in Rest API, scripting languages like JavaScript and Python, SQL experience, working experience in a healthcare/hospital environment, and familiarity with cloud-based Windows environments. Key Responsibilities: System Integration: - Configure and implement our cloud applications and ensure smooth integration with other hospital IT systems such as PACS, HIS, RIS, EMR, and other imaging software. - Manage cloud-based storage and processing for medical imaging and data exchange. Technical Support: - Be the first point of contact for troubleshooting and cloud integration issues. - Provide remote and on-site support to healthcare facilities, resolving software and hardware concerns promptly. Collaboration, Support, and Training: - Work closely with clinical staff and IT teams to understand workflow requirements. - Conduct training sessions for end-users on software functionalities and cloud-based tools. - Act as the point of contact for customers for day-to-day support, technical, and operational queries. - Utilize ticketing systems, remote support tools, and customer relationship management for effective support.,
Posted 1 week ago
8.0 - 10.0 years
0 Lacs
hyderabad, telangana, india
On-site
SUMMARY Imaging Endpoints (IE) is an Imaging Technology and Imaging Clinical Research Organization (iCRO). We are passionately focused on our vision to Connect Imaging to the Cure. Everything we do is aligned with this singular purpose. We work every day excited to advance imaging science, technology, and services to bring curative technologies to humankind. We have supported many of the most impactful new drug approvals in oncology, and we are seeking the most talented individuals globally that are passionate in their desire to assist us in our mission to customize each clinical trial&aposs imaging to optimize the opportunity to demonstrate efficacy. Imaging Endpoints is based in Scottsdale, Arizona, with offices in Cambridge, Massachusetts; London, UK; Leiden, Netherlands; Basel, Switzerland; Hyderabad, India and Shanghai, China. We are an affiliate of HonorHealth, one of the largest healthcare systems nationally, and Scottsdale Medical Imaging Limited (SMIL/RadPartners), the largest private radiology group in the United States. We are recognized as the world&aposs largest and most preeminent iCRO in oncology. The primary responsibility of the IT PACS Analyst is to provide technical assistance to users of IE&aposs Imaging Information Systems including, but not limited to, the analysis of user needs and requirements such as Application installation and testing, Application problem resolution, Writing user documentation, Application and server maintenance and Management report creation. The IT PACS Analyst positions will be solutions-oriented, facilitate timely deliverables, and meet the needs of the business and all stakeholders with respect to applications and systems support. IT PACS ANALYST Work on day-to-day operational support for imaging applications/solutions provided and/or supported by the Innovation and IT Team. Handle network/workstation related issues. Handle change requests which are modifications and updates to the imaging applications and the other applications/systems provided and or supported by the Innovation and IT Team, and vendors. Recommend improvements and increase the efficiency of the imaging applications and other systems/applications provided and/or supported by the Innovation and IT Team. Testing new systems, version upgrades, interfaces, and other system modifications in accordance with IE QMS processes and procedures. Provide proactive monitoring of the applications/systems provided and/or supported by the Innovation and IT Team. Maintain accurate and current documentation regarding systems/applications provided and/or supported by the Innovation and IT Team. Provide on-call coverage for user support. Perform system/application audits as required by QMS EDUCATION AND EXPERIENCE Bachelor&aposs degree in computer science, Health Informatics, or a related field. Experience will be considered in place of a degree. At least three years prior PACS Systems experience and overall, of 8-10 years of experience. Knowledge of workflow associated with Imaging Core labs and Clinical Trials is desirable. Basic understanding of DICOM, HL7, IHE, and other health-related standards. Experience working with multiple operating systems, modalities, and clinical systems. Experience working with customers, vendors. Knowledge of desktop systems support. Knowledge and experience working with Citrix virtual desktop is highly desirable. Knowledge and working experience on scripting tools like PowerShell, python etc. SKILLS Strong customer service focus, excellent follow-up skills and strong documentation skills. Must maintain strict confidentiality of sensitive data, records, files, conversations, etc. Excellent interpersonal, organizational, and communication skills, including oral and written. Self-motivated and able to grasp new concepts and learn quickly as well as motivate others. Ability to manage projects and deliverables with a high level of accuracy and completeness. Excellent hands-on computer skills with thorough knowledge of Microsoft Suite. Strong problem solving and analytical skills. Ability to work in strict compliance with all procedures, rules, and regulations. Must be adaptable in a rapidly changing environment. Ability to lead and work with different teams in a team environment and manage deliverables. Advanced knowledge of Imaging Systems technologies and integration. Strong knowledge of the DICOM Standard and DICOM Services. Good knowledge of ITIL. Service oriented approach, flexible, and proactive. Self-driven, ability to get the job done with little supervision, can-do positive attitude. IMAGING ENDPOINTS' TEAM CHARACTERISTICS Passion to Connect Imaging to the Cure and pursue a meaningful career by improving the lives of cancer patients through imaging. Strong desire to be part of a dynamic, global team working closely together and growing year after year in a rewarding environment to help humanity through imaging. Commitment and caring for our fellow team members, their families, and the communities IE serves - see more information about Caring Endpoints at https://imagingendpoints.com/caringendpoints/. Integrity and high ethical standards; we always do the right thing. High intellect and ingenuity; we enjoy solving problems, finding a better way, and the challenge of making a difference by improving lives. Structured, organized, detail-oriented, and self-motivated; we approach each day with a detailed plan and excitement to accomplish the day&aposs objectives while striving to improve ourselves and IE. Accountable; we do what we say and communicative effectively to meet deadlines; we enjoy advancing clinical trials, helping patients, and celebrating success. High standard for excellence; we proof our own work, hold high standards for ourselves and our team, and always prioritize quality above all else. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is regularly required to use arms, hands, and fingers to handle, feel or reach, and to talk and hear. The employee is frequently required to sit. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus. Travel: 5 - 10% domestic and international travel Show more Show less
Posted 3 weeks ago
7.0 - 11.0 years
0 Lacs
pune, maharashtra
On-site
As a Technical Lead in Mirth Development at CitiusTech, you will be an integral part of an Agile team dedicated to designing and constructing healthcare applications while implementing new features that adhere to the highest coding development standards. Your primary responsibilities will include designing, developing, and providing support for HL7-based integration workflows, specifically focusing on ORU message construction derived from metadata and document sources. Additionally, you will collaborate closely with clinical and technical teams to define and execute integration solutions, engage in discussions with clients and third-party vendors to troubleshoot and optimize integration strategies, and ensure strict compliance with IHE profiles and scheduled workflow protocols such as HL7 and DICOM. In this role, you will be expected to work autonomously to resolve technical issues efficiently without external escalations. Your ability to take ownership, drive solutions, and contribute value independently without relying on escalation paths will be crucial to your success in this position. The ideal candidate for this role should possess 7 to 8 years of relevant experience and hold an Engineering Degree in BE, ME, BTech, MTech, BSc, or MSc. Mandatory technical skills required for this position include expertise in Mirth, IHE, DICOM, and HL7. CitiusTech is committed to combining top-tier IT services, consulting, products, accelerators, and frameworks with a customer-centric approach and a deep understanding of next-gen technologies. Our dedication lies in humanizing healthcare to create a positive impact on human lives. At CitiusTech, we are driven by our mission to make a tangible difference in the healthcare industry. We continuously explore innovative solutions, ranging from AI-driven technologies to advanced data analytics and cloud computing, to revolutionize the healthcare landscape one solution at a time. Life at CitiusTech is centered around fostering highly motivated engineering teams and thought leaders with an entrepreneurial mindset, all rooted in our core values of Passion, Respect, Openness, Unity, and Depth (PROUD) of knowledge. Our organizational success is built upon a fun, transparent, non-hierarchical, and diverse work culture that prioritizes continuous learning and work-life balance. Rated as a Great Place to Work by our employees according to the Great Place to Work survey, we offer comprehensive benefits to ensure a fulfilling and enduring career with us. Our Employee Value Proposition (EVP) "Be You Be Awesome" encapsulates our ongoing commitment to establish CitiusTech as an outstanding workplace where employees can thrive both personally and professionally. It encompasses the unique benefits and opportunities we provide to support your growth, well-being, and success throughout your journey with us and beyond. Join us at CitiusTech to collaborate with global leaders, shape the future of healthcare, and make a positive impact on human lives. Experience Faster Growth, Higher Learning, and Stronger Impact with us. To explore more about CitiusTech and our career opportunities, please visit our website at https://www.citiustech.com/careers. Follow us on social media for updates and insights. Happy applying!,
Posted 1 month ago
7.0 - 11.0 years
0 Lacs
pune, maharashtra
On-site
As a Technical Lead specializing in Mirth Development at CitiusTech, you will play a crucial role within an Agile team dedicated to designing and constructing healthcare applications. Your responsibilities will involve crafting and supporting HL7-based integration workflows, specifically focusing on ORU message construction derived from metadata and document sources. Collaborating closely with clinical and technical teams, you will be instrumental in defining and executing integration solutions. Additionally, you will lead discussions with clients and third-party vendors to troubleshoot and enhance integration strategies, ensuring compliance with IHE profiles and scheduled workflow protocols such as HL7/DICOM. This role demands independent problem-solving skills, allowing you to resolve technical issues autonomously without requiring escalation. Your ability to take ownership, drive solutions, and add value without dependencies on escalation paths will be pivotal in this position. The ideal candidate for this role should possess 7-8 years of experience in Mirth Development. Educational qualifications required include an Engineering Degree (BE/ME/BTech/MTech/BSc/MSc). Mandatory technical skills include expertise in Mirth, IHE, DICOM, and HL7. CitiusTech's commitment lies in merging top-notch IT services, consulting, products, accelerators, and frameworks with a client-centric approach and a profound understanding of next-gen technologies. Together, we are revolutionizing healthcare to make a positive impact on human lives. At CitiusTech, we are driven by the belief in creating a substantial difference in healthcare. Our dedication to exploring innovative solutions, from AI-driven technologies to advanced data analytics and cloud computing, sets us apart as industry innovators reshaping the healthcare sector. Our culture fosters collaboration, excellence, and continuous learning, ensuring a work environment that values work-life balance and personal growth. Rated as a Great Place to Work according to the Great Place to Work survey, CitiusTech offers a comprehensive benefits package to support your long and fulfilling career with us. Our Employee Value Proposition (EVP) "Be You Be Awesome" underscores our commitment to nurturing a workplace where employees can thrive both personally and professionally. Join CitiusTech and embark on a journey where you can collaborate with global leaders to shape the future of healthcare and make a positive impact on human lives. Visit https://www.citiustech.com/careers to learn more about CitiusTech and explore this exciting opportunity. Happy applying!,
Posted 1 month ago
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