Outbound Calls: Make calls to potential and existing customers to introduce products/services, generate leads, and promote offers. Inbound Calls: Respond to customer inquiries, provide information, resolve complaints, and address any issues promptly. Sales & Lead Generation: Pitch products/services, understand customer needs, and convert prospects into customers to achieve sales goals. Customer Engagement: Build rapport with customers, provide excellent customer service, and gauge customer feedback to identify opportunities. Data Management: Maintain accurate records of all customer interactions, update CRM databases, and document sales information and follow-up requirements. Product Knowledge: Stay updated on the company's products, services, and industry trends to effectively communicate their value to customers. Collaboration: Work with sales, marketing, and other teams to align strategies, improve campaign effectiveness, and achieve organizational goals. Target Achievement: Meet or exceed daily, weekly, and monthly call and sales targets set by management. Process Adherence: Follow telecalling scripts, company policies, and confidentiality guidelines to ensure professionalism and compliance.
Core Responsibilities Safe Operation: Drive defensively and adhere strictly to all traffic laws and regulations to ensure the safety of passengers, cargo, and other motorists. Transport: Safely and efficiently transport people or goods to their intended destinations. Vehicle Maintenance: Conduct daily checks of the vehicle's mechanical condition, including oil, tires, and fuel levels, and arrange for regular maintenance and cleaning. Operational Tasks Navigation: Follow established routes and utilize navigation technology to find the most efficient routes to destinations. Loading and Unloading: Assist with loading and unloading cargo or luggage as required. Documentation: Keep accurate records of trips, mileage, fuel consumption, and any incidents or accidents. Professional Conduct Customer Service: Provide excellent customer service, professional interaction with clients, and address any customer concerns or questions. Professionalism: Maintain a professional demeanor, represent the company positively, and ensure the cleanliness and condition of the vehicle. Adaptability: Be prepared to adapt to schedule changes, route adjustments, and other unforeseen circumstances as they arise.