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Associate, Planning & Scheduling Concentrix

3.0 - 5.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Job Title: Associate, Planning & Scheduling Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key responsibilities: Develop and maintain a comprehensive forecasting model, using regression analysis knowledge Utilize Workforce Management tools to forecast call volume, AHT and shrinkage to create staffing requirements Collaborate with tactical Workforce teams Determine yearly, monthly, daily and intraday staffing requirement...

Posted 6 days ago

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