173 Iex Jobs - Page 7

Job Responsibilities (Sr. Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To co ordinate with operations and various departments on a regular basis Daily Monitor all required KPIs effectively to ensure they meet their targets Effectively manage outage scenarios Manage ad-hoc requirements from Ops & any other functions Discuss daily / weekly performance with stakeholders Outlier management for all efficiency parameters Analysis Strong Analytical skills Should be able to handle & achieve the departmental requirements Experience in any WFM tools IEX, Avaya, Variant, Blue Pumpkin Maintain data integrity Own the MIS delivery fo...

Key Responsibilities: 1. MIS Management: Maintain and manage the Workforce Management Information Systems, ensuring data integrity and system functionality. Implement and oversee updates, configurations, and enhancements to the MIS systems as needed. Expertise in PowerBI 2. Data Analysis and Reporting: Collect analyze, and interpret workforce data to generate reports on key performance indicators (KPIs), staffing levels, and operational metrics. Develop and deliver regular and ad-hoc reports to support strategic and operational decision-making. 3. Data Quality and Accuracy: Ensure the accuracy and consistency of data across all reporting and analytics activities. Conduct regular audits and v...

Candidate should have 2+ yrs of experience in Planning and scheduling in a BPO Qualification - Graduate Shift - Rotational Shifts Work Location - Bangalore / Hyderabad Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Manager Reejo @ 9886360719 for more details.

Send your updated resume to Khushi@wissenpro.com Looking for a role in WFM Capacity Planning & Scheduling? Apply now and be part of our expert team! Role: Workforce Management (WFM) & Capacity Planning & Scheduling Professionals Working Days: 5 days/week Shifts: 24/7 or Rotational (Mostly Morning) Transport: One-way cab (role-dependent) Job Summary: We are seeking experienced professionals in Workforce Management (WFM), Real-Time Analytics (RTA), Forecasting, Capacity Planning, and Dialer Operations to join our team. Candidates will be responsible for scheduling, monitoring, forecasting, and optimizing workforce operations across various platforms like Avaya, Genesys, Cisco, Aspect, Verint, ...

More Than 2 years exp into RTA WFM Knowledge of Shrinkage, Attrition, service level calculation, KPI Monitoring, Occupancy calculation. International Process Voice/chat Mandatory from BPO Background Permanent WAHA From Home opportunity Female Candidates Preference

About the Job We are looking for a knowledgeable and experienced NICE IEX Administrator to join our team. The ideal candidate will be responsible for the administration and management of the NICE IEX platform, ensuring optimal performance and reliability. This role requires strong database management skills and the ability to work collaboratively with various departments to support operational needs. As NICE IEX Administrator, You Will Administer and maintain the NICE IEX platform, including user access, system configurations, and performance monitoring. Troubleshoot and resolve issues related to the NICE IEX system and interfaces. Manage and maintain databases related to NICE IEX, ensuring ...

J ob Title: Scheduling Analyst Location: Hyderabad Department: Workforce Management / Operations Employment Type: Full-time Reports To: WFM Manager / Operations Head Job Summary: We are seeking a detail-oriented and analytical Scheduling Analyst to join our Workforce Management team. The ideal candidate will be responsible for creating, maintaining, and optimizing staff schedules to ensure adequate coverage and achieve business goals. This role plays a key part in supporting operational efficiency and maintaining service level agreements (SLAs). Key Responsibilities: Develop and maintain effective agent schedules to meet forecasted workload and SLA targets. Monitor real-time attendance and a...

Preferred candidate profile Extensive experience in Capacity Planning and Forecasting Strong in leadership role on a global set up Experience in working in WFM and/or in the BPO/Contact Centre Industry: A solid understanding of applicable performance metrics and data is necessary Working knowledge and technical understanding of WFM principles and calculations: This includes capacity planning, forecasting, and scheduling Excellent oral and communication Should be having team handling on papers US night shifts Package upto 14 LPA For more details, contact on below Chhavi Bhatt 8955611211 Chhavi.bhatt@manningconsulting.in

About Nirvasa We are Indias first multispeciality digital health clinic. More than 8 million patients across India feel empowered with Nirvasas end-to-end digital healthcare platform. Nirvasa has been at the forefront of transforming primary healthcare digitally by enabling patients to receive accurate, comprehensive, and customised treatments and care. We believe in a holistic approach to wellbeing that combines the power of four : prescribed by doctors, powered by ayurveda, backed by modern medicine, and supported by good nutrition. With more than 200 doctors and health experts across 5 specialties offering 23 personalised treatments , we assure each of our patients receives ongoing care t...

Hiring For Real Time Analyst Experience 2+years in Real Time Analyst, Workforce management, WFM Qualification- Graduation required Excellent Communication Skills Package upto 7LPA (30% hike based on current CTC) Location- Bangalore Work From Office 5 Days Working and Rotational Shift For more Information Contact Priyanka 9366772439 mail id- priyanka@manningconsulting.in

Job Description: We are looking for an experienced Scheduler / Workforce Management Analyst with 2-5 years of hands-on experience in Workforce Management, particularly with IEX WFM tools, to efficiently manage staffing and scheduling operations. The ideal candidate will be responsible for forecasting, scheduling, and real-time adherence management to optimize workforce utilization and improve service levels. Key Responsibilities: Develop and manage daily, weekly, and monthly schedules for contact center operations using IEX WFM or similar tools. Generate accurate forecasts based on historical data, trends, and business requirements. Monitor real-time adherence to schedules and make adjustmen...

- Manage workforce management (WFM) processes. - Ensure efficient real-time analysis and scheduling (not mandatory). - Strong communication skills. - Good Knowledge and hands on experience on WFM tools. - 5 days working and Rotational Shifts. Required Candidate profile - Should have atleast 2+ years of experience as RTA in BPO Organisation. - Should have excellent communication skills - Strong understanding of WFM tools Call or Whatsapp @ 8723051470 / 6002281943

About Company Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed solar energy projects. In addition to being a major independent power producer in India, ReNew is evolving to become an end-to-end decarbonization partner providing solutions in a just and inclusive manner in the areas of clean energy, green hydrogen, value-added energy offerings through digitalisation, storage, and carbon markets that increasingly are integ...

Managing Real Time updates on Service Levels, Contact data and other KPIs MS Excel proficiency essential; IEX, Avaya and other Workforce Scheduling tools (Admin, setup, use, updated, edits, reporting) shall be an added advantage

Leading BPO in Noida Hiring for Supervisor WFM- Planning & Scheduling Experience 3+ Years Role and Key Responsibilities: • Understanding of Capacity Plan, scheduling and rostering. • Skill-Based Scheduling for in-house agents • Define agents according to skills and proficiencies • Compares over/under staffing with total staffing hours. Measures the effectiveness and quality of scheduling. • Review the projected performance for the sites on a near term basis. i.e. weekly/ fortnightly. • Build, review and plan requirements based on forecasting information for production headcount by day by interval for the supported time frame (requirements base don KPI such as in and out of office shrinkage. ...

Require 2 Years of exp in WFM/RTA/MIS Real time analysis/Dashboards/Rostering/WFM Reporting/Forecasting/SLA/Adherence tracking/Advance Excel/Verint/IEX Location- Pune/Mangalore CTC- 6 LPA+ Incentives WFO Graduates US Shifts Contact-92143 34811 AMAN

Required 2 Years of exp in WFM/RTA Real time analyst/RTM/Scheduling/SLA/Capacity planning/Occupancy/Shrinkage Location- Pune/Mangalore Pune ctc- 6 LPA Mangalore- 7.5 LPA CTC- 7.5 LPA+ Incentives WFO Graduates US Shifts Contact-9509529566 Neha

Role - WFM Scheduler Work Location - Bengaluru/Hyderabad - Develop, manage, and maintain comprehensive schedules. - Structure set up to core scheduling activities. Please Call / Whatsapp @ 8723051470 / 6002281943.

- Supervise and mentor WFM analysts. - Adjust staffing plans in real-time based on demand fluctuations. Please Call/ Whatsapp @ 6002281943/ 8453399504 / 8723051470. Required Candidate profile Must have 1 year experience as TL in WFM domain. Proficiency in WFM tools like IEX/Genesys/Aspect. Experience in advanced Excel and data analysis. Strong communication and problem-solving skills.

Role - Workforce Management | MIS | RTA Skills - WFM | Service now | MIS | Real time Analyst Min 2 years Notice - Immediate to 30 Days Pune | WFO | 5 Days working 2 days Rotational off 9116324602 | teena.ghrs@gmail.com

Role and Responsibilities: Good knowledge of Workforce Management (WFM) and Real-Time Adherence (RTA) 2=Willingness to work in a 247 environment Proficient in data analysis with the ability to draw conclusions (e.g.,Error Analysis and Root Cause Analysis for process deviations) Strong understanding of MIS reporting and data interpretation Excellent communication and writing skills Ability to handle pressure and meet timelines Applicants Specifications & Qualification: Very good English communication skills Good grasp on MS Excel Strong learning and adaptability skills Excellent analytical and logical thinking Strong coordination and interpersonal communication skills

Analyst, Planning & Scheduling Role and Key Responsibilities: Schedulers will utilize the Workforce Management scheduling tool(WFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams. Develop, manage, and maintain comprehensive schedules Single Point of Contact for the Business Unit. Structure set up to core scheduling activities. Forecast Upload and generate the Intraday Patterns (IDP) Schedule Generation and Optimization. Review IDP (Requirement vs Schedule) with sites/Partners. Recommend required headcount with sites/Partners by running different scheduling scenarios. Generate I...

- Manage workforce management (WFM) processes - Ensure efficient scheduling, forecasting, and real-time analysis - Maintaining Service Levels & Associated Metrics - 6 days working and Rotational Shifts. Required Candidate profile - Should have atleast 1 year experience as RTA in BPO Organisation. - Should have excellent communication skills. - Strong understanding of WFM tools. Call or Whatsapp @ 8723051470 / 6002281943