113 Iex Jobs - Page 4

Five (5) years related call center workforce management experience with at least 2 years of supervisory experience of leading a team of Real Time Analysts in a fast paced environment. Experience in Planning and Scheduling will be an added advantage. Preferred Special Skills, Knowledge or Qualifications Overall 5+ years of experience in WFM 2 years of experience leading Real Time Management teams Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) Strong quantitative/analytical skills Location : - Navi Mumbai,Gurugram,Indore,Mohali

Overall 5+ years of experience in WFM 2 years of experience of leading Reporting team Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, VBA, Macros) Excellent quantitative, Problem solving & analytical skills Strong attention to detail Critical thinking Experience in Power BI , Amazon Connect, Kibana, Teleopti (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI Experience using Google Sheets Location : - Navi Mumbai,Gurugram,Indore,Mohali

Overall 5+ years of experience in WFM 2 years of experience of leading Reporting team Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, VBA, Macros) Excellent quantitative, Problem solving & analytical skills Strong attention to detail Critical thinking Experience in Power BI , Amazon Connect, Kibana, Teleopti (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI Experience using Google Sheets Location : - Navi Mumbai,Gurugram,Indore,Mohali

As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs Min of 8+ years of experience in WFM department Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) Strong quantitative/analytical skills Location : - Navi Mumbai,Gurugram,Indore,Mohali

As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs Min of 8+ years of experience in WFM department Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook) Strong quantitative/analytical skills Location : - Navi Mumbai,Gurugram,Indore,Mohali

At least 1 or 2 years of hands on experience in capacity planning, 3 yrs of experience in scheduling Good comm skills WFM tool(IEX) used for scheduling As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. Location : - Navi Mumbai,Gurugram,Indore,Mohali

At least 1 or 2 years of hands on experience in capacity planning, 3 yrs of experience in scheduling Good comm skills WFM tool(IEX) used for scheduling As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to gather all the relevant data related to forecasting and calculation of program requirements. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details which includes availability, preferences and skills. Location : - Navi Mumbai,Gurugram,Indore,Mohali

Workforce Real time analyst ( RTA ) -: We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now, we need your full concentration because its time to imagine what It's like being a WFM RTA. So what does a RTA really do? Think of yourself as someone who will help the program and operating leaders to ensure that account health is maintained consistently both from hygiene and SLA standpoint. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Now, we need your full concentration because its time to imagine what its like being a RTA , at TaskUs an WFM RTA: Would act as the first point of contact for all service related escalations occurring on account of issues such as call routing, technical outage, unscheduled absences , unscheduled breaks etc. Would constantly monitor, track, document and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS. Would ensure availability of analysts on phones/chats as per the business model requirement. Would be responsible for Real time queue monitoring (RTQM) Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity Reports) Will have to manage client Interaction. Provide perspective (knowledge of trends and total demand) to WFM leadership, Client, and Ops Leadership Assist in detailing and documenting performance impacts to WFM leadership Providing accurate and timely information and consultation to Team in support of WFM as required Understanding the baseline forecast Understanding the dynamic trend data and its application to forecasts Understanding the application of business and functional initiatives and its application to forecasts Understanding the supply and demand alignment. Understanding the break-shift adherence Should know what Line adherence dynamics means and IEX Tool Specially. Imagine yourself going to work with one thing on your mind: that you will help the program management with meeting SLAs and program health at all times. As you tackle your new tasks for the day, you know that it will lead to one thing: acting quickly in raising issues and making sure there is a quick mitigation plan in place to meet day end / interval level SLA. As a RTA, you will provide inputs to capacity planning and scheduling teams based on your analysis to make sure that we optimize schedules and review planning assumptions based on your feedback. So, do you have what it takes to become a WFM RTA ? Requirements: What exactly are we looking for? Well, we prefer someone with a minimum of 24 months experience in WFM RTA domain. Someone who should be willing to work in any shift + on weekends. What else? You must have very good proficiency in G-Sheet . Any prior Workforce Management experience in Scheduling or Reporting will be an added advantage. * Immediate Joiners will get preference * Work From Office

Candidate should have minimum 2yrs of experience working as Real time analyst in a BPO Qualification - Graduate Shift - Rotational shifts Work Location - Bangalore / Hyderabad Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Sadiq @ 8904378561 for more details.

Role - WFM Scheduler Work Location - Bengaluru/Hyderabad Develop, manage, and maintain comprehensive schedules Structure set up to core scheduling activities Please Call/ Whatsapp @ 6002281943/7575955995/8559900185 Required Candidate profile Should have experience in WFM planning and scheduling Must have experience in IEX/Genesys/Alavaria tools Minimum 4 years experience in WFM domain Excellent communication in English

We are hiring a WFM Manager for an MNC (WFH) Need at least 2 years experience as a Manger and 4+ Years experience in team handing with a good repudiated company. Good experience on RTA, IEX, Scheduling and forecasting Exp- 8 Years +

- Monitor agent queues intra-day real-time and generate performance reports to identify performance trends - Partner with WFM on historical performance of SLA, utilization, AHT, and other WFM related metrics. Required Candidate profile - Atleast 1 year experience as RTA in International process - Tool Knowledge IEX, VERINT, AVAYA,Genesys - Should have good communication in English Call/Whatsapp@ 6002281943 /8453399504 /8723051470

Dear All, Greetings from Rain Cements Ltd (Priya Cement) We have an opening for Energy Officer . Job Location: Corporate Office, Hyderabad Job Description: Rain Cements, a thirty-nine-year-old company headquartered in Hyderabad and known for manufacturing and marketing Priya Cement, is seeking a dynamic and experienced Energy Officer who can take-up purchase of cheapest power from IEX / Renewable Energy / any other source for operation of RCL both Cement Units located in Andhra Pradesh and Telangana. As a full-time role, it focuses on day-to-day purchase of lowest power from various sources as per requirement for operation of our Cement Units Responsibilities Prepare an annual activity plan and present to management concerning financially attractive investments to reduce energy costs. Initiate activities to improve monitoring and process control to reduce energy costs. Prepare information material and conduct internal workshops about the topic for other staff. Develop and manage training programme for energy efficiency at operating levels. Provide support to Accredited Energy Audit Firm retained by the company for the conduct of energy audit Provide information to BEE as demanded in the Act, and with respect to the tasks given by a mandate, and the job description. Report to BEE and State level Designated Agency once a year the information with regard to the energy consumed and action taken on the recommendation of the accredited energy auditor, as per BEE Format Required Candidate profile Bachelor's degree in electrical engineering. MBA Marketing will be added advantage Proven expertise in low-cost power purchase to drive our Cement Units operation at lowest power cost. Coordinate with Production team to understand power requirement on day to day basis Strong negotiation and communication skills Deep understanding of latest Rules in Power Sector and the ability to leverage this knowledge in power purchase activities Familiarity with on-line power trading Capable of effectively managing purchasing low-cost power, achieving and surpassing targets Demonstrated success in low-cost Power Purchase within the Cement manufacturing sector. Develop and maintain strong relationships with Transco Officials and Power Supply Agencies Track and report on power purchase strategy, market conditions regularly Perks and Benefits Emoluments will be at par with the best in Industry. If you would like to explore the opportunity, please revert with your updated resume at the earliest to hrd.ho@priyacement.com . If you have any questions or comments, please do not hesitate to reach us at 040-4040 1234/1271. Required details in CV / Resume are as follows: Current CTC Expected CTC Notice Period at your current job/organization Relevant Experience

JOB PROFILE Position- Assistant Manager Department Customer Service Location: Noida, Sector-59 Key Roles & Responsibilities Primary Role Description: - The Customer Service Assistant Manager is responsible for assisting the Operations Manager / Sr. Operations Manager in managing the day-to-day operations by ensuring all issues are being handled in the required timeframe and the adequate resources supporting the Customers. He/She will also be responsible to provide suggestions and assist in making sound decisions based on data driven facts to help the operations team improve their performance, processes, and delivery of key performance indicators. It is also a key role in helping attain efficiency and to optimize performance in order to be more effective in the day to-day operations. He/She will lead, coach, develop and mentor a team of Customer Service Agents in the execution of their role in compliance with Company Policy and the Standard Operating Procedures ensuring the delivery of the highest quality of service. He/She will Supervise the allocation of work to Customer Service Agents and ensure they carry out their duties in line with the SOPs and quality customer service in line with the company standards. He/She will manage the Customer Service team ensuring that the department is running effectively to deliver business results through delivery of customer resolution at first place and customersatisfaction to achieve sustained and increment goals. Ensure tracking and closure of complaints and remediate the analysis to prevent recurrence of issues affecting customers. Key Roles & Responsibilities: Real-Time Monitoring: Oversee and manage real-time workforce performance and adherence. Track key metrics to ensure operational efficiency and address issues promptly. Operational Reporting: Develop, manage, and deliver comprehensive operational reports that provide insights into workforce performance and trends. Ensure reports are accurate and delivered on time. Scheduling: Create and maintain workforce schedules to ensure optimal staffing levels. Adjust schedules based on real-time needs and forecasts. MIS Management: Design, implement, and manage Management Information Systems (MIS) for effective tracking and analysis of workforce data. Data Analysis: Analyze workforce data to identify patterns, trends, and areas for improvement. Provide actionable insights to management. Process Improvement: Continuously seek opportunities to improve processes related to scheduling, reporting, and real-time monitoring. Stakeholder Communication: Communicate effectively with various stakeholders to provide updates and resolve issues related to workforce management. Compliance: Ensure all workforce management activities comply with company policies and regulatory requirements. Key Requirements: Education & Certificates Graduate from a reputed and UGC recognized university / equivalent global standard. Certificates: Relevant certifications in data analysis or workforce management (e.g., Certified Workforce Planning Professional (CWPP), Microsoft Certified Data Analyst Associate) are preferred. Skills: Outstanding Excel knowledge, including advanced functions and data manipulation. Hands-on experience with Power BI for data visualization and reporting. Experience: .Minimum of 3-5 years of experience in workforce management, real-time analysis, or a similar role. . Proven experience with scheduling software and MIS systems. Skills: . Expertise in Excel (pivot tables, VLOOKUP, macros) and Power BI (dashboards, data models). Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work under pressure and manage multiple priorities. Interested candidate can share their CV at consultant.anjalijha@nivabupa.com or 7430802568 (HR Anjali) with a subject CV with WFM.

Role - Supervisor WFM Work Location - Bengaluru ( WFO) Supervise and mentor WFM analysts Adjust staffing plans in real-time based on demand fluctuations Please Call/ Whatsapp @ 6002281943/7575955995/8559900185 Required Candidate profile Must have 1 year experience as TL in WFM domain Proficiency in WFM tools like IEX/Genesys/Aspect Experience in advanced Excel and data analysis. Strong communication and problem-solving skills.

Company Profile Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. To know more about Firstsource please visit our website www.firstsource.com Role & Responsibilities: Real time monitoring and Intraday performance management Exception Management Real time reports- Hourly/ Daily/ Weekly Preparing Dashboards Analysis and Process development Incident tracking, logging and escalations Process and Procedure adherence Floor & seat management Required skills: Intermediate MS Excel knowledge Basic to intermediate windows operating system navigation skills Strong written and verbal communication skills Ability to interact with all levels of management across various locations Strong analytical skills Comfortable with flexible work timings and willingness to stretch Shift- Rotational Week Off -Rotational Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Take ownership of the accuracy and timeliness of WFM reports that are published for eg. Login Details Schedule Break Patterns Overtime planning Hiring plan Identifies the need to escalate specific issues related to WFM and follow through where necessary Maintain the confidentiality security privacy and integrity of the operations WFM in accordance with the requirements of the business Achieves department objectives by managing staff planning and evaluating department activities Critical Competencies Information Assist other team members who are new to the process. Provide inputs through forums to improve work procedures that can enhance overall team performance processes product and team culture Works on feedback shared by Operations Clients for Self and team Strong communication skills in English with Good Analytical skills Ability to work well in and promote a team environment, excellent understanding Computer knowledge - Knowledge of MS Office (Word, Excel, Power Point) Proficient in using email (Email Etiquettes) Work effectively and cohesively in a team environment with all departments and foster a positive work culture Takes accountability of individuals performance and improvement measures Support management focus on review of key drivers metrics and operational processes that drive KPI results Interacting with multiple level of leadership across functions verticals Demonstrate commitment to program internal customer satisfaction Interested candidates can share their application on diksha.gupta1@teleperformance.com

Contact: Khushi@wissenpro.com | 8712650628 Open Positions: Analyst Planning & Scheduling Sr. Supervisor WFM / RTM / RTA Analyst - Forecasting Sr. Planning Analyst Intraday Supervisor - RTM RTA - Real Time Analyst Supervisor - Planning & Scheduling Requirements: Hands-on with tools: IEX, Alvaria, Aspect, NICE, Avaya, Teleopti, Verint, CMS Expertise in Planning, Forecasting, RTA, Scheduling Excellent communication, Excel, & presentation skills Comfortable with US Shifts Reach out now to apply or refer!

Contact: Khushi@wissenpro.com | 8712650628 Open Positions: Analyst Planning & Scheduling Sr. Supervisor WFM / RTM / RTA Analyst - Forecasting Sr. Planning Analyst Intraday Supervisor - RTM RTA - Real Time Analyst Supervisor - Planning & Scheduling Requirements: Hands-on with tools: IEX, Alvaria, Aspect, NICE, Avaya, Teleopti, Verint, CMS Expertise in Planning, Forecasting, RTA, Scheduling Excellent communication, Excel, & presentation skills Comfortable with US Shifts Reach out now to apply or refer!

Job Summary: The WFM MIS Executive is responsible for managing and analyzing workforce management data to support effective decision-making and optimize operational efficiency. This role involves maintaining and improving the MIS systems, generating reports, and providing insights based on workforce data. The WFM MIS Executive works closely with the Workforce Management team and other departments to ensure accurate and actionable information is available for planning and operational purposes. Key Responsibilities: 1. MIS Management: Maintain and manage the Workforce Management Information Systems, ensuring data integrity and system functionality. Implement and oversee updates, configurations, and enhancements to the MIS systems as needed. Expertise in PowerBI 2. Data Analysis and Reporting: Collect, analyze, and interpret workforce data to generate reports on key performance indicators (KPIs), staffing levels, and operational metrics. Develop and deliver regular and ad-hoc reports to support strategic and operational decision-making. 3. Data Quality and Accuracy : Ensure the accuracy and consistency of data across all reporting and analytics activities. Conduct regular audits and validation of data to maintain high standards of data quality. 4. Collaboration and Communication : Work closely with the WFM team to understand their data needs and provide relevant insights and support. Communicate findings and recommendations clearly to stakeholders and senior management. 5. Documentation and Training : Develop and maintain documentation related to MIS processes, reporting procedures, and system configurations. Provide training and support to users on the effective use of MIS systems and reporting tools.

We're Hiring! Join the Team at IGT Solutions Pvt Ltd Location: Pune | Shifts: Rotational Are you passionate about data, reporting, and the travel industry? Were looking for a Lead Associate-WFM(RTA) to join our growing team! Key Responsibilities: • Generate and publish Hourly/Daily/Monthly reports • Create custom templates and reports based on process needs • Manage and schedule reports across multiple programs • Collaborate with end-users and clients daily • Design and implement new reporting modules • Ensure SLAs and TATs are met consistently What We’re Looking For: • Strong skills in MS Office & Excel • Experience in Excel automation • Excellent communication – both verbal and written • Bonus: Knowledge of MS Access & SQL Server • Open to rotational shifts and weekly offs About IGT Solutions IGT is a global leader in IT and BPM services for the Travel, Transportation, and Hospitality industries. With 10,000+ experts and 15 global delivery centers , we’re committed to driving innovation and excellence. Learn more: www.igtsolutions.com Equal Opportunity Employer We’re proud to foster a diverse, inclusive workplace—free from discrimination, intimidation, or bias. Ready to shape the future of travel with data? Apply now! #Hiring #DataJobs #ReportingAnalyst #ExcelJobs #MIS #GurgaonJobs #IGTSolutions #CareersInTravel #JoinOurTeam

Hiring For WFM RTA Experience 2 year in WFM RTA Package upto 6LPA Graduation mandatory Good Communication Skills required Location- Bangalore 5 days working & US Shift Work From Office For more information Contact Priyanka Contact no 9362502648 mail id- priyanka@manningconsulting.in

Leading BPO in BANGALORE Hiring for Sr Planning Analyst//Capacity Planning Experience 4+ Years in WFM CTC UPTO 8LPA based on Last CTC Shifts 24*7 Looking for Candidates with Lesser notice or immediate Joiners Role and Key Responsibilities: Create Capacity Plans for Enterprise and co-create with partners for their sites Prepare, monitor and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements Oversee the overall Capacity planning for HC Continuously monitor the performance against the plans and refine and redefine assumptions as and when required Modeling FTE requirement for long and Short-term including capacity recommendations to close gaps and optimize resources Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan Maintain Historical Data and trends Review DOW and Intraday Patterns AHT profiling Assumption Management Own HC reconciliation with partner WFM teams Key Skills and knowledge: Overall experience of 4-6 years and at least 2-3 years in a planning role. Experience in managing a multi-site and multi-vendor environment Strong process and mathematical orientation Experience of data modelling, simulations and scenario planning Experience of stakeholder management and aptitude of planning risk identifications Analytical and good understanding of Contact Centre metrics Strong business acumen Good communicator and a collaborator Strong Communicator and decision maker Hands on Experience on Anaplan will be an added advantage. Strong attention to detail and sense of professionalism and ability to develop relationships Qualification: Graduate Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in BANGALORE Hiring for WFM RTA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills CTC UPTO 5.5LPA based on Last CTC Shifts 24*7 Looking for Immediate joiners// Candidates with Lesser Notice period Role and Key Responsibilities: The Lead WFM Analyst will act as a liaison between the Centralized and Site WFM teams. • The Lead WFM Analyst is responsible for team project organization, and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and leadership. • Preparation of daily / Weekly / Monthly MIS reports & presentations / decks • Preparing of schedules using Erlang for different queues across multiple locations • Resolve escalated issues and requests from site management • Root cause analysis of SLA deviations, action plan development and resolution • Monitor real-time queue, schedule adherence & attendance. • Key daily exception requests and update schedules • Cross-train with Scheduling Analyst • Optimize breaks the day of or day before the actual schedule • Schedule ADHOC intra-day training requests and update schedules • Produce and analyze daily efficiency reports (representative availability, access level etc.) • Attend centralized and/or site management meeting, as required Key Skills and knowledge: Required good communication skill. • Required good knowledge of MS Excel & Power point. • Proficiency with computers • Willing to work 24*7 • Candidate with Scheduling & Forecasting skill will be preferred. • Ability to handle pressure situations • Drive for self-learning and knowledge enhancement Experience Contact Centre Workforce Management experience • Ability to simplify complex operations into repeatable processes • Comfortable in fast-paced environment • Ability to make decision in time sensitive ambiguous situations Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

This is regarding a permanent job opening with one of our MNC Client Location - Hyderabad Minimum3+ Years of exp in wfm=RTA /Scheduling Should have excellent communication skills 5 days Work from Office Flexible with US Shifts Interested candidates do share resume to benitta.r@manningconsulting.in or call/whats App- 8072413817